SMART CAMPUS, BUILDING AND VENUES

Transcription

1 SMART CAMPUS, BUILDING AND VENUES Greg Deffenbaugh, Corporate Solutions Technologist SDS & Hospitality SDN Solutions and Strategy, gregdeff 1

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4 SMART DIGITAL WORLD 2016 Avaya Inc. All right reserved 4

5 SMART CAMPUS, BUILDINGS, AND VENUES Definitions: Building Structure with a roof and walls* Campus Collection of buildings Venue IoT Big building with a lot of people Ever-growing network of physical objects that feature an IP address for internet connectivity** Today s Agenda Discuss the application of 100 s of types of network connected devices to improve the safety, operations, and collaboration of the people using a building (big or small) or a collection of buildings including the network infrastructure required to manage the devices, protect the data communicated between the devices, and ensure a high quality user experience despite unpredictable events and massive growth. Smart Endpoints * ** Avaya Inc. All right reserved 5

6 WI-FI LOCATION SERVICES 6

7 WIRELESS LOCATION SERVICES Premise: Use the location of a personal device to improve the ability to communicate with the person Early Use Cases: Navigation virtual guide provides turn by turn instructions Retail virtual sales associate provides information / coupon to a potential customer based on where they are in the store Museum virtual tour guide provides information about the exhibits Today every business is looking to improve operations through location services 2016 Avaya Inc. All right reserved 7

8 WIRELESS LOCATION TECHNOLOGIES Bluetooth Low Energy (BLE) or ibeacon TM Client / Application driven Requires active participation by target Bluetooth antennas enabled <50% Global Positioning System (GPS) Designed for open spaces Horizontal accuracy % Vertical accuracy is poor Wi-Fi Server driven No client involvement Antenna enabled >90% 1 2 M* horizontal accuracy Floor level vertical accuracy 2016 Avaya Inc. All right reserved ibeacon is Trademark of Apple Inc. 8

9 20:d3:90:e9:d2:5c Smith. John AVAYA WI-FI LOCATION SERVICE ARCHITECTURE Triangulation Calculation 10M Breeze 6M 18M 20:d3:90:e9:d2:5c, 18M, AP1 20:d3:90:e9:d2:5c, 10M, AP2 20:d3:90:e9:d2:5c, 6M, AP3 Smith. John, xxx, yyy, floor, tstamp Snap-In or Custom Application Identity Engines 2016 Avaya Inc. All right reserved 9

10 AVAYA BREEZE TM PLATFORM Application platform for building real-time communications applications Event-Driven Outcomes People, Media, Devices Avaya Breeze Multi-channel Broadcast Video Workflow Contact Intercept Speech analytics Resource Assignment SMS text Context WebRTC Team Formation Network QoS Fabric Ops. Network Monitoring Wi-Fi Location Services Orchestrate interactions between people, media, devices and events Inbound Call Emergency Alert Fraud Detection Social Media Shortage Business Events 2016 Avaya Inc. All right reserved 10

11 AVAYA IDENTITY ENGINES Controls who accesses the network, with which device, where they go and what resources they have access to Authentication and Authorization Guest Access Compliance & Analytics BYOD registration & on-boarding 2016 Avaya Inc. All right reserved 11

12 DEVICE TYPES Identify Every Device with active Wi-Fi Antenna Unassociated Not receiving data service Know MAC address Associated Connected to SSID Ex. Guest Network Know MAC address Group classification based on SSID Device Type (OS, tablet, phone, laptop) Known administrator defined Employees Customers Contractors 2016 Avaya Inc. All right reserved 12

13 REGIONS Region defined by vertices Commands / events Enter Region Leave Region In Region Time in Region 2016 Avaya Inc. All right reserved 13

14 EXAMPLE: MAP LOCATION OF SINGLE DEVICE Region WAP Device 2016 Avaya Inc. All right reserved 14

15 EXAMPLE: FLOOR PLAN DISPLAY OF ALL DEVICES 2016 Avaya Inc. All right reserved 15

16 USE CASES 16

17 APP ENABLED ENGAGEMENT Loyalty App provides guest / customer identification Location specific promotions Coupons, other facilities available Key customer tracking VIP treatment You are Here! Interactive premise navigation Room Service Anywhere Food and beverage ordered from application Delivered to current location 2016 Avaya Inc. All right reserved 17

18 STAFF LOCATION AND COMMUNICATION Identify current location of every employee Company asset or BYOD Employee Classification Security, Housekeeping, Engineering, etc. Where is? People or devices Who is closest? Connect to employee based on location Wireless VOIP or SMS messaging Eliminate noisy radios Integration with Avaya Communicator or Avaya One-X mobile clients Can you check out a water leak near the middle door on the east side? 2016 Avaya Inc. All right reserved 18

19 IMPROVED SECURITY Guest-out-of-Bounds Trigger event when unauthorized device enters secure region Integrate with Security Cameras Wi-Fi triggered event selects in-area cameras Child Location Services Wi-Fi enabled wristband rented to parent security locate device. Emergency Management Show first responders the current location of guests and staff 2016 Avaya Inc. All right reserved 19

20 VENUES How to get to my seat? Location service tied to electronic ticket At seat food and beverage service Increase incremental revenue Queue management Shorter lines at another location VIP Treatment Digital signage welcome messages 2016 Avaya Inc. All right reserved 20

21 SCHOOL CAMPUS Classroom attendance School issued tablet identifies student What happened after school? Location service log Portable panic button Dynamic location of wireless alert 2016 Avaya Inc. All right reserved 21

22 GAMING Cash Cart Tracking Alert when off the approved path Get the customer back Special promotion when approaching the parking garage Keep them playing under the influence Drinks delivered to the players Keep the spouses separate Don t want to disrupt the loosing streak 2016 Avaya Inc. All right reserved 22

23 CONCLUSION Wi-Fi Location Service will become a staple of business infrastructure Wi-Fi Location Services Avaya 9100 WAPs Breeze Identity Engines (optional) Improve: Customer Engagement Employee Efficiency Premise Security 2016 Avaya Inc. All right reserved 23

24 SMART CAMPUS SOLUTION Access Control Situational Awareness Mobility Avaya Solution Partners Video Surveillance Paging and Intercom Application of IoT to improve security Open, scalable and cost effective SIP IP Office or Aura SIP Controller Improve day-to-day communications Manage events Best in class ecosystem partners Cyber Security An In-Depth View Today at 1:30 Smart Education Session Today at 4:30 Notification 2016 Avaya Inc. All right reserved 24

25 Visit Our Smart City Expo Hours Monday, April 4 Tuesday, April 5 Wednesday, April 6 Thursday, April 7 6:30pm 9:00pm 7:00am 8:30am 7:00am 8:30am 7:00am 8:30am 12:15pm 1:30pm 12:15pm 1:30pm (Expo closes after breakfast) 6:00pm 8:00pm

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27 2016 Avaya Inc. All right reserved 27