Stops & Inquiries. itreasury Module User Guide. It s time to expect more. Regions Bank Member FDIC

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1 Stops & Inquiries itreasury Module User Guide It s time to expect more. Regions Bank Member FDIC

2 1 Welcome to Regions itreasury Welcome to Regions itreasury online banking. The itreasury suite of services provides an electronic window to your bank account through any PC with access to the Internet. itreasury gives you the tools you need to manage your accounts from one point of control. using a standard web browser, you will be able to access a streamlined menu of easy to use cash management products. Need Help? If you have questions after reviewing this guide, call Regions Commercial Client Services at from 7 AM to 6 PM Central Time. Minimum Operating Requirements > > Screen resolution of 1024 x 786 or larger. > The browser should have the latest version of Sun Microsystems Java enabled ( > High-speed Internet connection. > Getting Started Depending on your company s elected service options and individual user permissions, you may or may not see all screens and options to perform the tasks described in this guide. Access itreasury by entering the following URL into your web browser:

3 2 Stops and Inquiries The itreasury Stops and Inquiries service provides tools that allow greater control over accounts. Stops and Inquiries subscribers have the ability to place and cancel stop payments, as well as search for and monitor the status of stop payments. Users of this service may also view images of paid checks, deposit tickets and deposited items. STOPS AND INQUIRIES WORKFLOW Account Inquiry o All Activity (no images) o Paid Checks (images available) o Deposit Tickets (images available) o Deposited Items (images available) Stop Payments o Stop Payments Inquiry o Single Stop Maintenance o Range Stop Maintenance o Multi Entry Stop Maintenance o Monitoring Stop Payments ACCOUNT INQUIRY ALL ACTIVITY 2. The system will default to the View All Activity search screen. 3. Use the drop down menu or search box to select the appropriate account. 4. The drop down menu for Inquiry Type will depend on the services subscribed to and level of user access. Use the Inquiry Type drop down menu to select All Activity. 5. The date will default to All Available Dates. a. All Available Dates (default) Results will display current day memo post items and one day of previous day activity. b. Positing Date Even though the calendar drop down menu must be used to select a specific date, this option will only display current day memo post items. 6. Click View Results.

4 3 Note: All required fields are marked with an asterisk. All Available Dates The results will display below the search criteria. The upper section of the results screen displays Account Details. These details include: Account Number Real-time balance information o Current Available o Current Ledger Total Float The lower section of the results screen displays the Account Activity for the previous business day and may include the following, if applicable: Date Status Description Serial Number Withdrawal Amount Deposit Amount Posting Date The results will display the current day Account Details below the search criteria. These details include: Account Number Real-time balance information o Current Available o Current Ledger Total Float

5 4 PAID CHECK INQUIRY 2. The system will default to the View Paid Checks search screen. Use the drop down menu or search box to select the appropriate account. 3. Use the Inquiry Type drop down menu to select Paid Checks. 4. Enter a single check number or check number range in the From Serial Number and the To Serial Number fields. a. The Serial Number range must not exceed 999 items at a time. 5. In order to search for a specific paid check, enter the exact dollar amount of the check in the Amount field. 6. The Posting Date will default to All Available Dates. If applicable, select Range and enter or use the calendar box to select appropriate From and To dates. a. The date range must not exceed 90 days per search. 7. Click View Results. Note: All required fields are marked with an asterisk. This information is retained for a period of 90 days. The results will display below the search criteria and include the following details, if applicable: Serial Number Amount Payee Issue Date Positing Date Check Image icon click this icon to view a front and back image of selected check.

6 5 DEPOSIT TICKET INQUIRY 2. The system will default to the View Deposit Tickets search screen. Use the drop down menu or search box to select the appropriate account. 3. Use the Inquiry Type drop down menu to select Deposit Tickets. 4. When searching for a specific deposit, the following fields may be used: a. From Deposit Amount To Deposit Amount b. From Deposit Sequence Number To Deposit Sequence Number c. Deposit Serial Number d. Store ID 5. Enter or use the calendar box to select the appropriate From Posting Date and To Posting Date (the same date may be entered in both fields). a. The date range must not exceed 10 days per search. 6. Click View Results. Note: All required fields are marked with an asterisk. This information is retained for a period of 90 days. The results will display below the search criteria and include the following details, if applicable: Positing Date Amount Serial Number Deposit Description Store ID Lockbox Number Sequence Number Image Available icon - Click this icon to view a front and back image of selected deposit ticket.

7 6 7. To view a list and images of checks that ran in a specific deposit, click the Sequence Number link. The results will display the following details, if applicable: Item Amount Item Sequence Number RTN of Deposited Check (Routing/ABA number) Item Account Item Type Image Available icon click this icon to view a front and back image of selected items. DEPOSITED ITEM INQUIRY 2. The system will default to the All Activity search screen. Use the drop down menu or search box to select the appropriate account. 3. Use the Inquiry Type drop down menu to select Deposited Items. 4. When searching for a specific item, the following fields may be used under Deposited Item: a. From Item Amount To Item Amount b. From Item Sequence Number To Item Sequence Number c. Item Account 5. When searching for a specific deposit, the following fields may be used under Deposit Ticket: a. From Deposit Sequence Number To Deposit Sequence Number 6. Enter or use the calendar box to select the appropriate From Posting Date and To Posting Date (the same date may be entered in both fields). a. The date range must not exceed 10 days per search. 7. Click View Results.

8 7 Note: All required fields are marked with an asterisk. The results will display below the search criteria and include the following details, if applicable: Serial Number Deposit Sequence Number Posting Date Deposit Description Item Amount Item Type Item Sequence Number RTN of Deposited Check (Routing/ABA number) Item Account Image Available icon - Click this icon to view a front and back image of selected items. 8. To view the entire deposit the item was included in, click the Deposit Sequence Number link. 9. Click the Sequence Number on the Deposit Ticket display. The system will provide the deposit details including the following, if applicable: Posting Date Amount (of deposit) Serial Number Deposit Description Store ID Lockbox Number Sequence Number Image Available icon - click this icon to view a front and back image of selected items.

9 8 10. To view the list of all items included in the deposit, click the Sequence Number link. The results will display and include the following details, if applicable: Item Amount Item Sequence Number RTN of Deposited Check (Routing/ABA number) Item Account Item Type Image Available icon - Click this icon to view a front and back image of selected items.

10 9 STOP PAYMENTS STOP PAYMENT INQUIRY 2. The system will default to the All Activity search screen. Use the drop down menu or search box to select the appropriate account. 3. Use the Inquiry Type drop down menu to select Stop Payments. 4. When searching for a specific check, the following fields may be used: a. From Serial Number To Serial Number b. From Amount To Amount 5. Enter or use the calendar box to select the appropriate From Date and To Date. The same date can be entered in both fields when searching a single date. a. The date range must not exceed 180 days per search. 6. Click View Results. Note: All required fields are marked with an asterisk. The results will display stop payments placed via itreasury only. The result details may include the following, if applicable: Serial Number Amount Payee Issue Date Stop Effective Date Reason Stop Expiry Date Check Management icon click this icon to cancel or renew expiring stop payment.

11 10 PLACE A SINGLE STOP 2. Place the cursor over Stop Payments and click Single Stop. 3. Account Number Use the drop down menu or search box to select the appropriate account. 4. Serial Number Enter the check number. 5. Amount Enter the exact dollar amount of the check. a. If the amount of the check is unknown, use the Range Stop. 6. Payee Enter the name of the company or individual to whom the check was written. 7. Issue Date Enter or use the calendar box to select the date on which the check was written. 8. Action Use the drop down menu and select Place Stop. 9. Reason Use the drop down menu and select the appropriate reason for placing stop: a. Duplicate b. Fraudulent c. Lost Check d. Stale Date e. Stolen f. Other 10. Click Check Paid Items before submitting the stop payment request to verify the item has not been paid. a. The system will search 90 days of history. 11. If the check has cleared the account, the item will be displayed with an option to view an image of the check. 12. If the check has not cleared the account, click Submit. a. A message will display at the top of the screen stating that the status of the stop can be viewed from the Monitor screen. This message will include the trace number of the stop payment. Note: All required fields are marked with an asterisk.

12 11 CANCEL A SINGLE STOP 2. Place the cursor over Stop Payments and click Single Stop. 3. Account Number Use the drop down menu or search box to select the appropriate account. 4. Serial Number Enter the check number. 5. Amount Enter the exact dollar amount of the check. 6. Payee Enter the name to whom the check was written. 7. Issue Date Enter or use the calendar box to select the date the check was written. 8. Action Use the drop down menu and select Cancel Stop. 9. Reason Use the drop down menu and select the appropriate reason for canceling stop: a. Error b. Found Check c. Other 10. Click Submit. a. A message will display at the top of the screen stating that the status of the stop can be viewed from the Monitor screen. This message will include the trace number of the canceled stop payment. Note: Only stop payments placed through itreasury can be canceled in itreasury. All required fields are marked with an asterisk. PLACE A STOP RANGE 1. From the main menu, click Stops and Inquiries. 2. Place the cursor over Stop Payments and click Range Stop. 3. Account Number Use the drop down menu or search box to select the appropriate account. 4. From Serial Number Enter the first check number of the range of checks. 5. To Serial Number Enter the last check number of the range of checks. (Range cannot exceed 50 items.) 6. Action Use the drop down menu and select Place Stop.

13 12 7. Reason Use the drop down menu and select the appropriate reason for placing stop: a. Duplicate b. Fraudulent c. Lost Check d. Stale Date e. Stolen f. Other 8. Click Check Paid Items before submitting the stop payment request to verify the items have not been paid. a. The system will search 90 days of history. 9. If any of the checks have cleared the account, the item(s) will be displayed with an option to view an image of the checks. 10. If the checks have not cleared the account, click Submit. a. A message will display at the top of the screen stating that the status of the stop can be viewed from the Monitor screen. This message will include trace numbers of the stop payments. Note: All required fields are marked with an asterisk. CANCEL A RANGE STOP 2. Place the cursor over Stop Payments and click Range Stop. 3. Account Number Use the drop down menu or search box to select the appropriate account. 4. From Serial Number Enter the first check number of the range of checks. 5. To Serial Number Enter the last check number of the range of checks. 6. Action Use the drop down menu and select Cancel Stop. 7. Reason Use the drop down menu and select the appropriate reason for canceling stop: a. Error b. Found Check c. Other 8. Click Submit. a. A message will display at the top of the screen stating the status of the stop can be viewed from the Monitor screen. This message will include trace numbers of the cancelled stop payments. Note: All required fields are marked with an asterisk.

14 13 PLACE MULTIPLE INDIVIDUAL STOPS Up to 25 single stop payment requests can be created and submitted through the Multi Entry Stops screen. 1. From the main menu, click Stops and Inquiries. 2. Place cursor over Stop Payments and click Multi Entry Stops. 3. The drop down menu at the top of the screen will default to Place Single Stops. 4. Account Number Use the drop down menu or search box to select the appropriate account. a. When completing one line of a stop payment, the selected account number will automatically populate on the next stop payment line. 5. Serial Number Enter the check number. 6. Amount Enter the exact dollar amount of the check a. If the amount of the check is unknown, use the Range Stop option. 7. Issue Date Enter or use the calendar box to select the date on which the check was written. 8. Payee Enter the name to whom the check was written. 9. Reason Use the drop down menu and select the appropriate reason for placing stop: a. Duplicate b. Fraudulent c. Lost Check d. Stale Date e. Stolen 10. Place checkmark(s) next to completed stop payment lines and click Send Single Stop(s). a. Clicking Clear Unchecked will delete the information in the completed fields that are not flagged with checkmark(s). Use this feature to remove an item from the list prior to submitting the request. b. A message will display at the top of the screen stating the status of the stop can be viewed from the Monitor screen. This message will include trace numbers of the stop payments. Note: Issue Date and Payee fields are optional. Click View Totals to display total amount of stop payment checks.

15 14 CANCEL MULTI ENTRY STOPS Up to 25 single stop payment cancelation requests can be created and submitted through the Multi Entry Stops screen, however completing all 25 fields is not required. 2. Place the cursor over Stop Payments and click Multi Entry Stops. 3. Use the drop down at the top of the screen to select Cancel Single Stops. 4. Account Number Use the drop down menu or search box to select the appropriate account. 5. When completing one line of a stop payment cancelation, the selected account number will automatically populate on the next stop payment cancelation line. 6. Serial Number Enter the check number. 7. Amount Enter the exact dollar amount of the check. a. If the amount of the check is unknown, use the Range Stop option. 8. Issue Date Enter or use the calendar box to select the date on which the check was written. 9. Payee Enter the name to whom the check was written. 10. Reason Use the drop down menu and select the appropriate reason for cancelling stop: a. Error b. Found Check c. Other 11. Place a checkmark(s) next to the completed stop payment cancelation line(s) and select Send Cancel Stop(s). a. Selecting Clear Unchecked will delete the information in the completed fields that are not flagged with checkmark(s). Use this feature to remove an item from the list prior to submitting the request. b. A message will display at the top of the screen stating the status of the stop can be viewed from the Monitor screen. This message will include trace numbers of the stop payment cancelations. Note: Click View Totals to display the total amount of stop payment cancelations.

16 15 MONITOR STOP PAYMENTS Stops and Cancellations submitted through itreasury can be monitored. To view the status of a stop or cancellation of a stop, follow the steps below: 2. Place the cursor over Monitor and click Stop Payments. 3. The Account Number field defaults to All Accounts. To narrow the search, use the drop down menu or search box to select a specific account number. 4. Use the drop down menu to select a specific Status. a. All (default) b. Partial One or more range stop payments / cancellations have not been processed. c. Pending Stop Payment instructions has not been picked up for processing. d. Received Stop payment has been picked up for processing. e. Rejected Stop payment has been rejected by Regions. 5. When searching for a specific check, enter the check number in the From Serial Number field. 6. When searching for a specific range of checks, enter the last check number in the To Serial Number field. 7. When searching for a specific amount, enter the exact dollar amount in the From Check Amount field. 8. When searching for a specific range of amounts, enter the highest dollar amount in the To Check Amount field. 9. When searching for stops placed on a specific date, enter or use the calendar box to select the search date in the From Stop Entry Date field. 10. When searching for stop placed in a specific date range, enter or use the calendar box to select the last search date in the To Stop Entry Date field. 11. To narrow the search for a specific stop, enter the Payee name. 12. To narrow the search, enter the stop payment Trace ID. Note: All fields are optional and may be left blank. The results will display and include the following details, if applicable: Account Number Serial Number Stop Entry Date Date the stop payment requested by the user Stop Effective Date Date the stop payment was processed by the Bank. Amount Payee Status Status Note Action Reason Trace ID Confirmation Number

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18 This guide is for general informational and reference purposes only and is entirely subject and subordinate to the terms of the respective written agreements for the products and services described above. This guide does not constitute a contract or representation or warranty of any kind, express or implied, nor does it in any way supplement, replace, modify, or amend the terms and provisions of the written agreements that govern the products and services. You should review actual product and service agreements carefully to understand the terms that govern the products and services and the rights, responsibilities, and liabilities of parties thereunder Regions Bank. Member FDIC.