MyDHFL Access 24*7. How does this work?
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- Stephen Matthews
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1 MyDHFL Access 24*7 MyDHFL is a online Customer portal, where our Home Loan customers can view their Home Loan records online and download statements such as IT & Provisional. This is very helpful facility which is being offered free of cost our customers. Here any registered user can download and take print of their statements such as Account information, IT Statement etc, Repayment schedule, Provisional Certificate etc, rate of Interest changes, PDC information, ECS Information etc. How does this work? We use the power of Internet. The Home Loan records will be accessed through Internet. So you can sit at home and get all the Information with just click of button. What should Customer do to avail this facility? Is there any Cost? It is absolutely Free, All customer needs is a valid id and that s it. Customer needs to follow the following steps a. Login to access.dhfl.com b. For New User, Customer should Register c. To register, Customer should fill the valid true information about himself. i.e i. Customer full name ii. id iii. Date of birth iv. Mobile Number v. Address details vi. Branch where loan is sanctioned and other information as requested in the page.
2 d. After submitting the form, An will be sent to the customer s id ( as specified in the registration form) about the Login details i.e Username and Password will be mailed e. Sometimes, Manual verification is done by DHFL customer care division to authenticate the Customer. Upon successful verification, an with login details will be sent to customer s id f. With these details customer can login at customerpoint.dhfl.com What should Customer do in case of any issues? All customer needs to do write an to customercare@dhfl.com about their issues and issue will resolved within 24 working hours. What if I have two home loan accounts with DHFL? No Problem. Just register with us once, Just fill the details, these details such as Full Name, PAN Number, Mobile Number and Date of birth etc. Once approved, once can have see all home loan records So How to Use it? Just follow these following steps 1) Logon to Internet through Internet Explorer and visit Then the following window open.
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4 2) If you are first time user, you should register first. Click the link circled in the red color
5 3) Then Register page will open. And one should filling the details as requested in the form and submits the information. Here some fields are mandatory such as Name, Mobile Number, Data of birth, id which are compulsory to register for this facilility.
6 4) After filling up, the request will be verified manually at the Customer Care( call centre), if the details are all proper, an will shot to the customer s id (as given in the registration form) about successful registration and login credentials are given to the user. If the Information is insufficient a call from customer care will given to the customer for verification, a will be shot to customer with login credentials. If Information is not sufficient or it doesn t match with our records, the request will be rejected. 5) Upon successful verification. User should login with the login details.
7 6) Upon successful login, Account Information is displayed with links to various information
8 7) ECS information. ECS information about the loan is displayed here.
9 8) Disbursement Details. These are Disbursement details can be downloaded from the following page
10 9) IT Certificates These are Income Tax certification which can be downloaded from IT certificate page
11 10) Repayment Schedule- Here the Repayment schedule for the Home Loan can be downloaded.
12 11) Change Password To change password page, this page is dedicated for password change. Upon successful change in password, the user is automatically logged out.
13 12) Forgot Password: This link in red box is used incase the user has forgotton his password.
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