National Informatics Centre User Manual Page 1 of 22. epanchayat Online Citizen Services ( ) Version 1.

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1 National Informatics Centre User Manual Page 1 of 22 epanchayat Online Citizen Services ( ) Version 1.0 DEPARTMENT OF PANCHAYAT RAJ, Telangana USER MANUAL National Informatics Centre Panchayat Raj Division BRKR Bhavan A-Block, Hyderabad

2 National Informatics Centre User Manual Page 2 of 22 S.No. Topics Page No. 1. Introduction 3 2. General Operating Instructions Login Form Forgot Password Information on Services & GOs Taxes Layout Permission Building Permission Property(House Tax Assessment) Property Mutation Trade License Feedback Change Password

3 National Informatics Centre User Manual Page 3 of 22 Introduction The Commissioner Panchayat Raj and Rural Employment, Telangana (PR&RD Department) with a view to enhance delivery of Information & Services and transform rural citizen has initiated e-panchayat Citizen Portal. The project addresses all aspects of Gram Panchayat services with capacity to inform, interact and transact business on internet. The application submission online for Building Plan Permission, Trade License New/Renewal, Property (House) Tax Self Assessment, Property (House/Building) Mutation, Layout Permission and Marriage Certificate are currently being implemented to the rural citizen. To provide ease of access to information - Know Your Tax Demand, Know your Trade License Tax details and Property (House) Tax Percentage can be viewed. The e- Panchayat project aims to transform the Panchayat Raj Institutions (PRIs) into symbols of modernity, transparency and efficiency.

4 National Informatics Centre User Manual Page 4 of 22 General Operating Instructions Login page: Existing user can login into Online Citizen Services Portal with their Credentials. User Registration Screen: From Home Screen Click on Create an Account for New User/Citizen Registration. Mobile Number will be the User Id

5 National Informatics Centre User Manual Page 5 of 22 Forgot Password Screen: After Entering the Register mobile Number the System sends an OTP Confirmation message to the registered mobile number. The user Can reset the password with the below Screen.

6 National Informatics Centre User Manual Page 6 of 22 Information for Public Services Gos/ Memos

7 National Informatics Centre User Manual Page 7 of 22 GP wise House Tax Standards/Details Details for Calculating Property Tax Search For House Tax Assesse Details Citizen can view the Tax Demand Details by selection below details.

8 National Informatics Centre User Manual Page 8 of 22 After Clicking on Assessment Number/Name of Owner /Status then Tax Demand, Arrear Demand and Collection Details will appear

9 National Informatics Centre User Manual Page 9 of 22 After Login into Portal the following Screen with services will be displayed: Application from citizen: Layout Permission For applying for Layout Permission select Apply. Fill the application form and upload relevant documents. Personal Details will be shown from user registration form. The user can opt for Draft Save or Save and Forward button. For Draft Save all mandatory inputs has to be filled except document uploads. An application number will be display and also sent to and SMS to the registered and mobile number. If user click on Save and Forward button the application will be submit online to Gram Panchayat (GP) for further processing. The application will be verified for the layout permission details, if the Gram Panchayat is satisfied with all conditions then they will approve the application. If Gram Panchayat approved the application then user can make the payment for layout permission fee at MeeSeva Centres. After the fee is paid, the Gram Panchayat will upload the layout permission certificate. The Citizen can download the certificate by logging with their Usrid and select the Download Certificate option in layout permission tab. The Citizen can view his application status in the View Status tab in l ayout permission option in citizen portal. The application can be reverted with remarks, the citizen site user can modify or rectify the issues and re-send the application again. After citizen application submission if no action is taken in the specified timeline the Gram Panchayat will get and SMS alerts.

10 National Informatics Centre User Manual Page 10 of On clicking the layout permission tab and select Apply option. On selection of Apply option the below form appears for online filling of the application form. 2. When user will clicks on Modify tab then the list of applied application(s) will be displayed for selection Click on the selected row the page will open with details for modification. 3. Select the View tab for status of the application(s):

11 National Informatics Centre User Manual Page 11 of Click on the Download certificate tab then the list of application(s) for which certificate uploaded by Gram Panchayat after required fees has been paid will be shown

12 National Informatics Centre User Manual Page 12 of 22 Application from citizen: Building Permission For applying for Building Permission select Apply. Fill the Building Permission Plan Approval Application Form and upload relevant documents. Personal Details will be shown from user registration form. The user can opt for Draft Save or Save and Forward button. For Draft Save all mandatory inputs has to be filled except document uploads. An application number will be display and also sent to and SMS to the registered and mobile number. If user click on Save and Forward button the application will be submit online to Gram Panchayat (GP) for further processing. The application will be verified for the building permission Plan, if the Gram Panchayat is satisfied with all conditions then they will approve the application. If Gram Panchayat approved the application then user can make the payment for building permission fee at MeeSeva Centres. After the required permission fee payment is paid, the Gram Panchayat will upload the building permission plan approval certificate. The Citizen can download the certificate by logging with their Usrid select Download Certificate option from building permission tab. The Citizen can view his building permission application status in the View Status tab in Building Permission menu in citizen portal. The application can be reverted with remarks, the citizen site user can modify or rectify the issues and re-send the application again. After citizen application submission if no action is taken in the specified timeline the Gram Panchayat will get and SMS alerts. 1. On clicking the Building Permission tab the following dropdown options appear. On selection of Apply option the below form appears for online filling of the application form.

13 National Informatics Centre User Manual Page 13 of When user will clicks on Modify tab then the list of applied application(s) will be displayed for selection Click on the selected row the page will open with details for modification.

14 National Informatics Centre User Manual Page 14 of Select the View tab for status of the application(s): 4. Click on the Download certificate tab then the list of application(s) for which certificate uploaded by Gram Panchayat after required fees has been paid will be shown

15 National Informatics Centre User Manual Page 15 of 22 Application from citizen: Property (House Tax Assessment) For applying for Property Self-Assessment select Apply. Fill the application form and upload relevant documents. Personal Details will be shown from user registration form. The user can opt for Draft Save or Save and Forward button. For Draft Save all mandatory inputs has to be filled except document uploads. An application number will be display and also sent to and SMS to the registered and mobile number. If user click on Save and Forward button the application will be submit online to Gram Panchayat (GP) for further processing. The application will be verified for the self-assessment details, if the Gram Panchayat is satisfied with all conditions then they will approve the application and will upload special notice acknowledgement. The Citizen can download the notice by logging with their Usrid and select the Download Certificate option in self-assessment tab. The Citizen can view his application status in the View Status tab in self-assessment option in citizen portal. The application can be reverted with remarks, the citizen site user can modify or rectify the issues and re-send the application again. After citizen application submission if no action is taken in the specified timeline the Gram Panchayat will get and SMS alerts. 1. On clicking the self-assessment tab and select Apply option. On selection of Apply option the below form appears for online filling of the applicati on form.

16 National Informatics Centre User Manual Page 16 of When user will clicks on Modify tab then the list of applied application(s) will be displayed for selection Click on the selected row the page will open with details for modification. 3. Select the View tab for status of the application(s): 4. Click on the Download certificate tab then the list of application(s) for which certificate uploaded by Gram Panchayat will be shown

17 National Informatics Centre User Manual Page 17 of 22 Application from citizen: Property Mutation For applying for Property Mutation select Apply. Fill the application form and upload relevant documents. Personal Details will be shown from user registration form. The user can opt for Draft Save or Save and Forward button. For Draft Save all mandatory inputs has to be filled except document uploads. An application number will be display and also sent to and SMS to the registered and mobile number. If user click on Save and Forward button the application will be submit online to Gram Panchayat (GP) for further processing. The application will be verified for the mutation details, if the Gram Panchayat is satisfied with all conditions then they will approve the application. If Gram Panchayat approved the application then user can make the payment for mutation fee at MeeSeva Centres. After the fee is paid, the Gram Panchayat will upload the mutation permission certificate. The Citizen can download the certificate by logging with their Usrid and select the Download Certificate option in mutation tab. The Citizen can view his application status in the View Status tab in mutation option in citizen portal. The application can be reverted with remarks, the citizen site user can modify or rectify the issues and re-send the application again. After citizen application submission if no action is taken in the specified timeline the Gram Panchayat will get and SMS alerts. 1. On clicking the mutation tab and select Apply option. On selection of Apply option the below form appears for online filling of the application form.

18 National Informatics Centre User Manual Page 18 of When user will clicks on Modify tab then the list of applied application(s) will be displayed for selection Click on the selected row the page will open with details for modification. 3. Select the View tab for status of the application(s): 4. Click on the Download certificate tab then the list of application(s) for which certificate uploaded by Gram Panchayat after required fees has been paid will be shown

19 National Informatics Centre User Manual Page 19 of 22 Application from citizen: Trade License For applying for Trade License select Apply. Fill the application form and upload relevant documents. Personal Details will be shown from user registration form. The user can opt for Draft Save or Save and Forward button. For Draft Save all mandatory inputs has to be filled except document uploads. An application number will be display and also sent to and SMS to the registered and mobile number. If user click on Save and Forward button the application will be submit online to Gram Panchayat (GP) for further processing. The application will be verified for the trade license details, if the Gram Panchayat is satisfied with all conditions then they will approve the application. If Gram Panchayat approved the application then user can make the payment for trade license fee at MeeSeva Centres. After the fee is paid, the Gram Panchayat will upload the trade license certificate. The Citizen can download the certificate by logging with their Usrid and select the Download Certificate option in trade license tab. The Citizen can view his application status in the View Status tab in trade license option in citizen portal. The application can be reverted with remarks, the citizen site user can modify or rectify the issues and re-send the application again. After citizen application submission if no action is taken in the specified timeline the Gram Panchayat will get and SMS alerts. 1. On clicking the trade license tab and select Apply option. On selection of Apply option the below form appears for online filling of the application form.

20 National Informatics Centre User Manual Page 20 of When user will clicks on Modify tab then the list of applied application(s) will be displayed for selection Click on the selected row the page will open with details for modification. 3. Select the View tab for status of the application(s): 4. Click on Download certificate tab then this List page will display for download certificate: 5. Renewal of Trade License Screen. If the Renewal period is in due or expired then citizen can renewal the Trade License application with the below screen.

21 National Informatics Centre User Manual Page 21 of 22 Feedback Registered user can give their feedback about the usage of epanchayat Online Citizen services through the below Screen.

22 National Informatics Centre User Manual Page 22 of 22 Change Password After Login into the Citizen Portal if the user wants to Change/Reset the current password they can utilise the below feature.