Roger Clague Vice Chancellor Information Technology. VACANT Executive Assistant x7987. HelpDesk x7800
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1 Roger Clague Vice Chancellor Information Technology VACANT Executive Assistant x7987 HelpDesk x7800
2 Shawna Dean Director of District Research and Planning x6518 MIS NSC IPEDS FON Management Information Systems, California Community College State reporting of student/staff term and annual data National Student Clearinghouse Integrated Postsecondary Education Data System Faculty Obligation Number Liaison between college research offices and Information Technology for research requests Resource for the Chancellor s Office, Central Services requests and college research offices
3 Joseph Macklin Director of Enterprise Services x6982 APPLICATION DEVELOPMENT AND SUPPORT The Applications Development and Support Team provides support maintenance and custom development for the Ellucian Colleague (Datatel) system. Colleague maintenance includes system patching, user creation, access security and troubleshooting and identification of reported usability issues. The Application Development Team maintains the districts Oracle and Microsoft SQL server databases, 3 rd party software products and District and college websites and servers. The Enterprise Applications and Support Services department is responsible for software development, maintenance and user support of all in-district IT developed software as well as 3 rd party purchased software.
4 Josh Hash Director of Enterprise Services x7910 Provides voice, internet and server services District-wide, which includes: Wired/wireless networking connectivity Internet access VPN services Phone, FAX, voic and alarm connectivity Data cabling Server administration Systems and infrastructure monitoring Centralized software, file sharing and storage Staff and student SharePoint Active Directory Server backup Centralized file sharing and storage Matrix OnBase Payroll printing/folding Information security services Server virtualization management
5 Margo Guzman Director of Technology Services x7804 or x5222 CONTACT: Student IT HelpDesk, , Employee IT HelpDesk, x7800, HelpDesk The YCCD Helpdesk provides technical support for all Yosemite Community College District (YCCD) employees and MJC and Columbia College students, offering support for password resets, student , connectcolumbia, PiratesNet, Canvas as well as many other products and services. We are a Tier 1 support for all IT services and computing issues at YCCD. The Helpdesk periodically offers training classes for District employees covering products such as Microsoft products Office365, SharePoint, and Omini.
6 Jeff Swank Director of Media Services x7879 CONTACT: Julie Berg, x6100 Tech Room, x6098 after 3:30 p.m. INSTRUCTIONAL SUPPORT Video displays, document cameras, projectors (all formats), sound reinforcement systems DESIGN SERVICES Instructional multimedia systems; athletic venue and performance space multimedia and recording systems; special event multimedia, support and distribution systems VIDEO RECORDING SERVICES Athletic events, performing arts performances, student proficiency demonstrations, lectures, community events, live streaming events EQUIPMENT & SERVICES AVAILABLE UPON REQUEST Video projectors, flat panel displays, document cameras, laptop computers, portable sound systems, wireless microphone systems, conferencing systems, audio and video duplicating services
7 Patrick Pimentel, Sr. Director of Technology Services x6956 WE SUPPORT Workstations Laptops Tablets (faculty, staff, labs) Printers Scanners Copiers Software installation, upgrade and limited support Instructional classrooms Instructional labs Learning and educational technologies Support for malware (virus) identification and removal Technology design support for college building projects Technology Services assists in integrating technology with learning by providing the technical support needs for MJC, CC, and Central Services. We provide the technology tools and support for faculty, staff and students in their work as teachers, learners, researchers and collaborators.
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