BT One Phone Portal. BT One Phone Portal Release 2.25 Available: [Subject] BT One Phone Release Notes

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1 BT One Phone Release Notes [Subject] BT One Phone Portal October 2016 BT One Phone Portal Release 2.25 Available: The BT One Phone Portal allows you to manage all your subscriptions and services in one handy place. The latest Portal update makes it even easier to manage cost and service, with new features including: Improved Top User information for cost and usage Enhanced Agreement Details display Increased SIM card stock ordering limits Updated Help section For all the information regarding the new features, simply read on or visit your BT One Phone Portal. Issue 1 Friday, 28 th October 2016

2 1.0 Top User Report Identifying high usage is now made easier with the introduction of enhanced Top User reports. The relaunched reports now deliver the ability to view instant cost and usage charts for your top 10, 15 or 20 users. Additionally, for the top 100 users, there s a handy Excel report to download. Top User Reports Accessed via the Reports tab, the new reports provide an instant picture of the top users. The reports can be generated at either a Company or Department level by simply choosing the relevant level within the Company Hierarchy tab and then selecting Top Users. Having selected either 10, 15 or 20 users, you can now choose from 4 new cost and usage options, and then drill down further to query the service types. Figure1: Four new cost and usage options After selecting one of the four new cost and usage options, choose whether the chart should display information for calls, text or data. The instantly generated charts make it easy to identify users with high cost and usage. Table 1: New Cost or Usage Report Options Report Option Total Cost Total Cost Out of Allowance Total Usage: Total Usage Out of Allowance Description Total costs, including in and out of allowance, accruing to the top users Out of allowance costs (only) accruing to the top users Total usage, including in and out of allowance usage, accruing to the top users Usage from outside of the allowance, accrued by the top users

3 Figure2: Drop down options for Calls, Text and Data Report types are split into 2 broad types; National and International, or Roaming. National and International - cost or usage generated within the UK or from the UK. Roaming cost or usage generated whilst roaming abroad. Figure 3: Top 10 users bar graph Selecting the options above allow the heaviest users of Data in April 2016 to be instantly identified.

4 Top 100 Users There is also a brand new feature for reporting on the Top 100 Users. Rather than showing a chart, the information is downloaded into a spreadsheet which can be easily manipulated. Figure 4: Top 100 Users

5 2.0 Contract Information The information relating to Customer contract details have been improved, thus avoiding any confusion and the need to call customer service. The terms found in the Overview section have been simplified, and the updated Agreement popup screen, now features handy tool tips with definitions of each of the titles. Figure 5: Company Info screen The simplified overview screen will now display: Company name Service start date Minimum period end date Agreement/Details link Product details Clicking Details in the Overview screen will now open the window below. This pop-up window displays more contract information such as contract length and the breakdown between Mobile, Office and Data only SIMs. It also now includes a Tool Tip function which can be seen by simply moving the cursor over the relevant section, and a useful definition will appear.

6 Figure 6: Agreement Pop-Up Screen Figure 7: Agreement Screen Definitions Terms Agreement period Go live date Contract length Service start date Minimum period end date Agreed total number of subscriptions at contract signature Mobile worker Office worker Data only SIM High water mark termination allowance Tool Tip Text Period from Service start date to Minimum period end date Date the first subscriber is activated. Usually 24,36,48 or 60 months contract length and begins at service start date. Either the date agreed in the implementation plan for Service start date OR the sooner of a) the date when 95% of contracted subscriptions are live OR b) 3 months after the Go live date. NB. Previously also referred to as Minimum period start date Service start date plus contract length Agreed subscriptions may include Mobile Worker, Office Worker, or Data only SIMs. Agreed number of Mobile worker subscriptions at contract signature Agreed number of Office worker subscriptions at contract signature Agreed number of Data only SIM subscriptions at contract signature Contracted minimum % at which current subscriptions remain billable.

7 3.0 Help Page The FAQ section within the Portal has now been replaced with a Help tab. The new Help page links directly to the Help section of the BT website. This way all the FAQs and User Guides are kept in one place within the BT One Phone section of Figure 8: Portal Help screen SIM Stock Ordering Improved SIM stock can now be ordered up to a maximum of 10% of your total subscriptions. This allows you to proactively manage your own spare stock, and avoids the need to order from Customer Services Figure 9: BT One Phone Help Pages on BT.com Figure 10: BT One Phone FAQs on BT.com

8 4.0 SIM Card Stock Increased Following customer feedback, the maximum level of SIM card stock which can be ordered, has been increased to 10% of total subscriptions. The updated screen now shows both your current SIM stock level and how many further SIM cards may be ordered. Figure 11: SIM card stock levels If you need any further information, our BT One Phone helpdesk is open Monday to Friday 8am to 6pm excluding Bank Holidays. Simply call us on or just 8844 from your BT One Phone.