Broadband. Products 1. ACN ADSL 2. ACN Naked DSL 3. ACN ADSL Bundle (with traditional phone line) 4. ACN Naked DSL Bundle Envision (with ACN VoIP)

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2 Product update

3 Broadband Need to know Regional and metro areas Set expectations around the end-toend process for your customer - could take up to 25 working days Impacts on internet speed: o The distance from the customer s premises to the exchange o quality of the copper cable Earn 1-4 points depending on bundle Products 1. ACN ADSL 2. ACN Naked DSL 3. ACN ADSL Bundle (with traditional phone line) 4. ACN Naked DSL Bundle Envision (with ACN VoIP) All Broadband services require a modem. ACN provides a wireless (Wi-Fi ) modem. Customer value proposition Competitive plans and pricing ACN has an uncongested network Easy to transfer from another provider Great call inclusions for ADSL bundles and Envision

4 nbn Need to know Forecasted roll out - 2.2M homes by Jun16 Ramping up to a total of 12.4M homes over the next 5 years Have more competitive plans to sell making it an easier sell We are looking to provide greater visibility of customers that can sign up to nbn Spend less time dealing with issues on behalf of my customers due to operational process improvements HQ closely tracks orders for you Have the opportunity to earn three-four points per plan Products 1. nbn Broadband 2. nbn Broadband + Voice Delivery areas 1. nbn Fibre to the Premise (FTTP) 2. Fixed Wireless (FW) 3. nbn Fibre to the Node (FTTN) 4. nbn Fibre to the Basement (FTTB) Pls note: we currently don t sell nbn Satellite Services (SS)

5 nbn Customer value proposition Get faster & more reliable broadband Use broadband for additional activities e.g. high definition streaming and downloading Be able to work more efficiently by having multiple people in household using the internet at the same time For existing customers - have a smoother transition to nbn due to relationship with my IBO and ACN

6 nbn IBO COMMUNICATIONS 1. General education and updates via Customer website AIAs/SMS Welcome and nurture content 2. Training and marketing Digital assets ( , website) Information guides/training packs IBO Media site and IBO Backoffice Success stories nbn rollout address checker/portal 3. Specific information for engaged IBOs edm nbn community events Proactive alerts to customers in upcoming nbn ready areas CUSTOMER COMMUNICATIONS 1. Sign up, switch, add another product SMS Direct mail /edm with link to online Outbound calls (when nbn ready & cut off date 3 months) Bill message Social media 2. General reassurance/education Website Testimonials nbn rollout address checker/ portal (more detailed info) 3. Customer satisfaction survey (after installation)

7 nbn New plans 100 GB 500 GB 1000 GB Double the data nbn only nbn + Voice More nbn + Voice international call inclusions: 4 speed options * 1. 12/1 Mbps 2. 25/5 Mbps 3. 50/20 Mbps (new) /40 Mbps 2 agreement terms 12 month 24 month (new) 500GB: Unlimited 1 international calls landlines - 45 destinations / mobiles 22 destinations 1000GB : Unlimited 1 international calls Landlines - 90 destinations / mobiles - 38 destinations 1 Acceptable Use Policy applies 24 month plans include: FREE modem (including delivery) - $93.90 $0 connection (limited offer until ) - $49 FREE ATA (including delivery) - $39.95

8 Mobile Need to know Post-paid plans include voice and data More competitive plans means it s easier to offer the right plan Access to most popular handsets & tablets Plans include infinite standard international calls to 10 countries Access to roaming and shared plans Great business and student opportunities Must be accredited to sell Vodafone No longer selling Optus plans Earn more points by selling 24mth plans Products (Agency offering) 1. Vodafone handset plans (24 month) 2. Vodafone SIM only plans (12, 24 and month to month) 3. Vodafone MBB plans Customer value proposition Exclusive ACN 1GB data ETF and EPP waiver extended Save money each month like for like plan Better inclusions than ACN Mobile plans Get a great handset/tablet (most popular ones such as Apple iphone) Great share plans IBOs as customer - Business plan and offer is great value

9 Mobile New Business offer 2 months FREE access fee 24 month Business Red plans $60 & above 24 month Business Red SIM Only plans $60 & above Great opportunity for you to sell to your business customers Exclusively available online for ACN business customers Other Vodafone business customers have to go in-store Automatic offer will not show on checkout but will show on customer s first bill In addition to other great offers (ACN bonus 1GB & Qantas Acquire points) Check out the updated Business Plans flyer on the IBO Site

10 Vodafone

11 You asked, we listened Sole trader ABNs not validating online FIXED! Missing connections for customers who call Vodafone FIXED! Credit improvements and escalation process DONE! More improvements to come. Cheat sheet on credit from ACN yesterday Easier process for business customers IN DESIGN! Improvement to ID validation online IN DESIGN!

12 What will we be covering? Our Plans Our New Offers Exciting New Partner Q&A 12

13 Red Plans SIM Only 1GB ACN Bonus Data 13

14 Mobile Broadband 14

15 Share with the ones you love! For the first time in Australia, you can share everything! Share all inclusions for up to 9 services All plans have access to $5 Roaming Share Data Workout across all services One easy to understand bill Customers can enable sharing by calling 1555 after they connect online 15

16 Offers and Deals Starting Feb 1 st 2016

17 Let s go Crazy for our 24 month Plans & 24mth SIMO! $80 & $ month Plans DOUBLE IDD (+120MINS) $80 Red 24 months Was 120min Now 240min $100 Red 24 months Was 120min Now 240min BONUS 2GB $80 Red 24 months Was 6GB Now 8GB $100 Red 24 months Was 10GB Now 12GB Also applicable to $45 and $60 24 mth SIMO + Unlimited calls to 10 Countries $ month Plans DOUBLE IDD (+120MINS) $130 Red 24 months Was 120min Now 240min BONUS 5GB $130 Red 24 months Was 15GB Now 20GB 2 Months free $130 Red 24 months Save $260 Also applicable to $85 24 mth SIMO + Bonus Data Unlimited calls to 10 Countries Double IDD

18 Data Frenzy on SIMO Plans! Bonus DATA SIMO M2M Consumer $50 SIMO M2M Plan Was 4GB Now 10GB $60 SIMO M2M Plan Was 6GB Now 12GB $80 SIMO M2M Plan Was 10GB Now 14GB Bonus DATA SIMO 12 Month $30 SIMO M2M Plan Was 500MB Now 2.5GB $40 SIMO M2M Plan Was 3GB Now 6GB $50 SIMO M2M Plan Was 4GB Now 10GB $60 SIMO M2M Plan Was 6GB Now 13GB $80 SIMO M2M Plan Was 10GB Now 15GB $110 SIMO M2M Plan Was 15GB Now 16GB

19 Attention all students! Get an additional discount on: $60 Red Plan and above, $40 SIMO M2M Plan and above and $38 24 Month SIMO Plan and above $5 OFF PLUS 1GB ACN Bonus Data

20 Need Mobile Broadband? We have heaps of Bonus Data on our stand alone MBB plans $30 MBB Was 4GB Now 6GB $45 MBB Was 8GB Now 12GB $60 MBB Was 12GB Now 18GB

21 Travelling to NZ? Roam like Home! How does $0 Roaming in New Zealand sound??? $0 Roaming $0 Receive Unlimited Calls/Txt to NZ Roaming to NZ Have recently increased the cost of buying their global roaming travel packs for a host of countries including New Zealand, Canada, France, Germany, Italy, South Africa, the United States and United Kingdom by more than 60 per cent. Charge $10 per day for their Travel Packs which give you unlimited calls and text but only include 50MB of data per day.

22 Don t forget our amazing Handset Deals. iphone 5s. Great phone. Our best price, ever. Moto X Style. Huge Price Drop. Was Now $60/mth $40 Red plan + $20 phone Over 24 months. Was $70/mth $60 Red plan + $10 phone Over 24 months. $40/mth $40 Red plan + $0 upfront phone Over 24 months. Total min cost $960 Now $60/mth $60 Red plan + $0 upfront phone Over 24 months. Total min cost $1440 Also free on our $60 plan

23 Qantas & Vodafone

24 QF/Qantas Plans Eligibility. How Many Qantas Points can I earn? The Qantas plans are identical to RED plans but instead of receiving bonus content such as Spotify, Stan or Fairfax, the customer will receive a "one-off" amount of Qantas points Qantas plans are only available on the $80, $100 and $130 Consumer and Business propositions and their 24 Month SIM Only and Shared equivalents ($45 / $60 / $85).

25 Fixed line Need to know Available to Residential & Small Business Offers the simplicity of a single plan Savings when bundled with ACN ADSL Broadband Uses Australia s largest network For the international calling - there are calling caps but no unlimited call inclusions. You require ACN VoiP for unlimited international calling Products 1. ACN Connect $29 month to month 2. ACN Connect $39 month to month 3. ACN Connect $59 month to month (reduced to $54) Customer value proposition Plans with unlimited local and national calls, and calls to AU mobiles No lock in plans Allows customers to use traditional phone service to stay in touch with friends and family here and overseas

26 Energy Need to know ACN offers competitive energy deals in partnership with Click Energy and EnergyAustralia. ACN has access to compelling discounts that your customers may not be aware of (ie legacy customers prior to deregulation) Accreditation training is not only required, but is also a great tool to build your product knowledge Products (vary by state) 1. EnergyAustralia Gas & Electricity 2. Click Energy Gas & Electricity 3. Click Energy Solar Electricity 4. Small business offerings Customer value proposition 1. Click Energy Online is cheaper No lock-in contracts No connection or exit fees Perpetual discounts applied to entire invoice Accelerated switching available in selected areas 2. EnergyAustralia One of Australia's largest and most experienced energy retailers Great for high consumption customers

27 Security Need to know ADT Security (AU) & Vivint (NZ) New ADT product range launched NZ sales must be conducted away from the customer premises In Australia, renters and home owners can install home security Great opportunity for residual income due to 3-4 yr terms In NZ you get paid for the life of the customer (not just the sign up period) Products (depending on Supplier) 1. Wireless Alarm System Residential 2. Wireless Home Automation 3. Wireless Home Automation + Camera 4. Wireless Alarm System SME 5. CCTV Hire SME Customer value proposition 1. Basic home monitoring or next generation home automation solutions 2. Protect and monitor the family, home, valuables & small business 3. Costs start at less than $2 per day (over 36 mths in Aus) 4. Control the technology with smartphone app (available via Google Play or Apple Store) 5. Remotely access your home 6. Reputable brands you know and trust

28 OMG! Here s the Marketing update

29 Marketing What we do: IBO engagement and communications Customer communications Collateral and tool design and development Events Management of compensation documents Website and content management Merchandise and tools

30 Marketing New IBO related initiatives: Accelerator program New IBO welcome campaign IBO Satisfaction research study Refresh IBO marketing & sales assets Modernisation of Back office tools Updated event videos New Product Zone for International events

31 Marketing New Customer related initiatives: Acquisition/cross-marketing campaigns Reactivation/renewal campaigns Social marketing

32 Marketing IBO Backoffice IBO Site Customer/public website Log in required Global documentation Access your personal customer list (PCL) Access downline reporting Access your business assistant (YBA) Training videos AIA archive CABs & commission payments Accreditation No log in required IBO resources Marketing portal product, selling and marketing guides Event information and registration News articles Access to Accelerator program Link to IBO Backoffice Product and service support tools IBO Recruitment /Link to sign up Link to your ACN Storefront Link to Vodafone online store Help and support

33 Marketing IBO Focused communicati on tools Weekly ACN In Action newsletters NEW IBO Accelerator program Product Cheatsheets Product FAQ sheets Product overview includes pricing and customer benefits Product training presentation ACN Social posts acnpacific.com website ACN social media policy and training guide

34 Marketing Exclusive to Asia Pacific Suitable for all positions Includes leaderboards ranking customer points Comprehensive program aimed at accelerating your knowledge and performance. Content program that can be subscribed to: product updates and campaigns professional training development tools Quarterly recognition events