How VSAT improved our business

Transcription

1 Vidar Børve - Odfjell Stein Skaar - Marlink How VSAT improved our business Digital Ship Bergen January 30 th.

2 Agenda About Odfjell About the solution Experiences Conclusion About Marlink

3 About Odfjell Profile: Odfjell Management AS is a leading logistics service provider and manage a global fleet of 50 chemical tankers for the transportation of special products. Odfjell Management AS provide core services such as: Fleet Management, Crewing, Technology Management, Risk and QHSE Management, Planning and Control and Corporate procurement. Requirement: Access to high quality and reliable broadband is critical to support a variety of applications for the company, including improved operational efficiency, crew welfare and business administration.

4 Odfjell criteria for deploying VSAT on their vessels Keep communication costs low Provide a global and secure internet, and phone services onboard. Crew retention Access to internet for closer contact with family and friends Improved operational efficiency Remote access for 3 rd party suppliers Remote access for maintenance of ICT systems Business administration Access to Odfjell and Online Web services

5 The decision process Analysis of network possibilities and security including Backup solution Ku band vs C band and FBB Live Trials with VSAT vendors for 2 years Cost/benefit analysis Return of investment after 2 years. ICT department involved regarding design of infrastructure Workshop at Eik Teleport to clarify different options regarding the solution to meet Odfjell s needs Contract signed September 23 rd. 2011

6 The solution Customized WaveCall Solution VSAT with 512 Kbit Up / 256 Kbit Down capacity Global VSAT Ku-band roaming coverage FBB bundle backup for voice and business critical data VPN Between Marlink and Odfjell for both VSAT and FBB Routing of Odfjell LANs on board directly to Odfjell 3 VLANs on board, Admin, Public and Technical 4 VSAT IP phone lines, one FBB backup phone line Web filtering onshore SSL VPN Access for 3 rd party vendors to Technical LAN Web filtering and Proxy on board (By Odfjell ICT) On board Wireless Gigaset phones (By Odfjell ICT)

7 General Overview

8 Status per January 2012 VPN established between EIK and Odfjell Q One for VSAT One for FBB Backup First vessel, Bow Cecil, installed vessels installed vessels installed during vessels planned to be installed by Q Total 44 vessels SSL VPN for 3 rd party access to Technical LAN established Q1 2013

9 Experiences Installation process Planning Project meetings at EIK, and weekly status meetings per phone. Logistics Marlink send to our logistics partner, not directly on board. Standard parcels per installation, Installation Three from Marlink, VSAT BDU, ADU and FBB Two from Odfjell, Firewall and ICT Extension Package Extension package consist of wireless phones, repeaters, access points, switches, CAT7 network components and patches Onsite Project manager coordinates between Marlink, Crew and Odfjell ICT Training Onsite training of crew is critical.

10 Experiences Feedback from the crew: Satisfied users Public free Wifi in cabins Cheaper VSAT Crew phone than Inmarsat Crew Phone Feedback from ICT Easier to connect to vessels for remote support Easier to manage ICT equipment on board Marlink is an understanding and flexible technical partner for Odfjell ICT Possible to use MS Lync / Communicator Reliability Problems with antenna on 3 vessels Performs as expected, in average good performance for all vessels in all spots.

11 Next steps Testing of IPSec Remote access to Technical LAN Testing of packet shaping technologies like BlueCoat Testing of usability of online web applications on board Testing of using Citrix, making the Odfjell Office desktop available on board Increase satellite link capacity

12 Conclusions Did Marlink meet expectations? Absolutely Transparent supplier, Vessels are directly connected to Odfjell LAN. High delivery rate, 27 vessels in one year High technical backend expertise in Marlink Marlink is flexible in order to solve challenges Crew Satisfied, more bandwidth than they expected Operational Vessel now like an ordinary external office. HQ has easy access to the VSAT vessels. Overall lower communication costs

13 About Marlink Every 4 th vessel at sea requiring on-demand satellite communications uses Marlink The internationally recognised Comsys report quotes Marlink as the world's largest supplier of maritime VSAT Marlink is the world's largest private Accounting Authority Marlink has over 25 years experience in the VSAT market and has worked with MSS partners since Inmarsat was founded in 1979 Marlink has offices around the world, providing global technical support Marlink routes communications through it's own teleports to ensure superior quality, reliability and flexibility Marlink serves all core markets as Transportation, Offshore/Specialized, Cruise/Ferry, Leisure and Fisheries Marlink became part of Astrium Services in 2011, one of the World's largest providers of satellite communications from production to content

14 Product Portfolio

15 Thank You