Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Transcription

1 Cisco Support Community Expert Series Webcast: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9) Vijay Rao, Network Consulting Engineer Amit Singh, Engineer Technical Services July 9th Cisco and/or its affiliates. All rights reserved. 1

2 Today s featured experts are Cisco Engineers Amit and Vijay Ask them questions now about the Drive to 9 program Vijay Rao 2011 Cisco and/or its affiliates. All rights reserved. Amit Singh 2 2

3 Today s presentation will include audience polling questions We encourage you to participate! 2011 Cisco and/or its affiliates. All rights reserved. 3

4 If you would like a copy of the presentation slides, click the PDF link in the chat box on the right or go to the following url: Cisco and/or its affiliates. All rights reserved. 4

5 What is your level of experience with migrating CUCM cluster? a) I know basic migration, but no idea about best practices and Tools b) I theoretically know CUCM Migration, but no practical experience. c) I m playing with Migration in the lab. d) I m migrating CUCM in production Cisco and/or its affiliates. All rights reserved. 5

6 Use the Q&A panel to submit your questions. Experts will start responding those 2011 Cisco and/or its affiliates. All rights reserved. 6

7 Vijay Rao & Amit Singh Network Consulting Engineer & Engineer, Technical Services July 9th Cisco and/or its affiliates. All rights reserved. 7

8 Drive to 9 Overview CUCM Licensing Migration Upgrade Readiness Assessment Web Tool Demo Simplified CUCM Upgrade Paths Best Practices Q&A 2011 Cisco and/or its affiliates. All rights reserved. 8

9 Drive to 9 Overview

10 Enable Customers to leverage next generation Collaboration Experiences by upgrading to Cisco Unified Communications Manager 9.1 or higher! Simplified Upgrade Process Customized Upgrade Collateral Simplified License Migration Readiness Assessment Tools VODs Focused Support Upgrade Resource Central Drive to 9 TAC and PDI help desk Licensing SWAT team Support Forums Drive to 9 Compelling Offers and Incentives Server Hardware offers Licensing & Services offers Video Accelerator Bundles Endpoints & Application Offers Comprehensive Enablement Partner Workshops Field Workshops e-learning and training AS Upgrade Services Video BYOD Cloud/B2B Virtualization Mobility 2011 Cisco and/or its affiliates. All rights reserved. 10

11 Video BYOD B2B Mobility IM/Presence Next Generation Collaboration Experience Virtualization Customer Cloud 2011 Cisco and/or its affiliates. All rights reserved. 11

12 Pause in Speed Dial Local user and LDAP Synchronized users CER Off Premise Device Native Call Queuing Extend & Connect 2011 Cisco and/or its affiliates. All rights reserved. 12

13 Default Value : 60ms Minimum Value : 50ms Maximum Value : 500 ms 2011 Cisco and/or its affiliates. All rights reserved. 13

14 User status field is used to differentiate between the Local user and LDAP Synchronized users Cisco and/or its affiliates. All rights reserved. 14

15 To convert LDAP synchronized user to the local user. Check the box Convert User Account and Save changes Cisco and/or its affiliates. All rights reserved. 15

16 For a device to be Off-premise enabled, a new parameter under Device Information on the Phone page needs to be selected as shown below: 2011 Cisco and/or its affiliates. All rights reserved. 16

17 Select Queue Calls on the hunt pilot page to enable queuing for this hunt pilot: 2011 Cisco and/or its affiliates. All rights reserved. 17

18 CUCM CTI Enterprise DN: 3000 Jabber or 3 rd party CTI Client CTI Remote Device or CSF/ Jabber device in Extend Mode Cisco User Office Phone 3000 Home Phone PSTN Remote Destination 1: Remote Destination 2: PBX Phone rd Party PBX CTI applications have limited monitoring and call control capabilities for remote destinations 2011 Cisco and/or its affiliates. All rights reserved. 18

19 No Gaps Download 9.1 SW Customer Decides to Upgrade to CUCM 9.x Readiness Assessment (HW, SW, Applications, Licenses, Services) Partner Customer AS Upgrade & Update Licenses Remediation Gaps Identified Upgrade Server, Endpoints, Applications, Licenses, UCSS, ESW Upgrade Resources and Support PDI Help Desk Drive to 9 TAC Upgrade Resource Center Migration SWAT Team Engineering Escalation Upgrade Services 2011 Cisco and/or its affiliates. All rights reserved. 19

20 Upgrade Resource Central Drive to 9 PDI Help Desk Drive to 9 TAC GLO Support Highlights: 24x7 TAC & 12x5 PDI Help Desk Keyword to Navigate the callers to CUCM upgrade experts Coordinated Support backed by BU Engineering Escalation Staffing the License SWAT Team to handle 100% Migration Cases Engineering Escalation Licensing SWAT Team 2011 Cisco and/or its affiliates. All rights reserved. 20

21 Plan Upgrade Resource Center Design Upgrade Resource Center Upgrade Upgrade Resource Center PDI PDI TAC GLO Cisco Advanced Services Cisco Advanced Services Cisco Advanced Services 2011 Cisco and/or its affiliates. All rights reserved. 21

22 A new keyword Communications Manager Upgrade to v9 (Drive- To-9 Initiative) is created for Drive to 9 so as to route the callers to CUCM upgrade experts About 17 TAC teams supporting 24x7 coverage globally. Cisco partners are recommended to engage with PDI help desk first before filing a pro-active TAC case, so that PDI team can help review their upgrade plan and provide necessary support. Screen shot of TAC Online Case Filing Form 2011 Cisco and/or its affiliates. All rights reserved. 22

23 CUCM License Migration

24 Simplified Licensing changes UCT version 2.1(a) updated and released for CUCM/ELM 9.1(1a) Extension Mobility no longer licensed user feature in CUCM 9.1(1a) Users with Extension Mobility only configured, no longer require an Essential License Devices with Extension Mobility enabled still require the device license (based on device type) Users with associated devices still require licensing 2011 Cisco and/or its affiliates. All rights reserved. 24

25 Upgrade Readiness Assessment Web Tool

26 Cisco and/or its affiliates. All rights reserved. 26

27 2011 Cisco and/or its affiliates. All rights reserved. 27

28 How aware are you of the Tools & Process created by Cisco to assist with the upgrade? a) Completely aware of the simplified upgrade process and tools available. b) Know some of the process and tools, but need to read them in detail. c) Did not know that special process and tools created to assist with upgrade Cisco and/or its affiliates. All rights reserved. 28

29 Simplified CUCM Upgrade Paths

30 Upgrade documents simplified to 6 from 76 Procedure for In-place Upgrades (Current HW supported) Procedure for Migration to new HW (Current HW un-supported) Current Release Direct UCS Direct MCS 8.6(1) 9.0(1) Direct upgrade virtual versions to High Availability High Availability upgrade versions to Jump 8.0.1, 7.1.3, Direct upgrade versions to High Availability upgrade versions , , to High Availability upgrade versions to EDCS EDCS TBD Jump upgrade versions , 7.1.3, to , High Availability upgrade versions , EDCS , to In Progress 5.x(x) 5_1/upgrd513.html 4.x(x) 7_0_1/dmaug701a.html 2011 Cisco and/or its affiliates. All rights reserved. 30

31 In-place upgrades Direct Upgrade directly from current Unified CM release to 9.1(x) on Multiple service windows High Availability Multi-hop upgrade for MCS hardware that does not support Unified CM release 9.1(x) and requires maximum service availability. Parallel upgrade with flash cut Jump Multi- hop upgrade: Install current (6.x and 7.x) Unified CM release on UCS hardware in isolated network, then upgrade directly to Unified CM 9.1(x), and flash cut Cisco and/or its affiliates. All rights reserved. 31

32 Following parameters need to match on new UCS server. Hostnames IP address/subnet mask Administrator ID and Administrator Password Application User ID and Password Additional application users Security Password Default Gateway, NTP DNS Server and Domain SMTP or LDAP servers details 2011 Cisco and/or its affiliates. All rights reserved. 32

33 Currently supported If Current HW supports CUCM 9.1(x), perform in-place upgrade to 9.1(x), then virtualize CUCM 9.1(x) on UCS Hardware CUCM 6.1(2), 6.1(3), 7.0(1)*, 7.0(2), 7.1(2) on MCS L2 Upgrade CUCM 6.1(4) or 7.1(3) on MCS Refresh Upgrade (RU) CUCM 9.1(x) on MCS DRS Migrate CUCM 9.1(x) on UCS Migrate license with ELM CUCM 8.0(1) to 9.0(1) on MCS or lower RU or higher L2 CUCM 9.1(x) on MCS DRS Migrate CUCM 9.1(x) on UCS Migrate license with ELM Upgrade your current Unified CM Release 6.1(2), 6.1(3), 7.0(1), 7.0(2), 7.1(2) to Unified CM Release to 6.1(4) or 7.1(3) Upgrade your current Unified CM Release to Unified CM Release 9.1(x) Virtualize Unified CM Release 9.1(x) on UCS * 7.0(1) should be upgraded to 7.0(2) and then to 7.1(3) 2011 Cisco and/or its affiliates. All rights reserved. 33

34 Currently supported If Current HW supports CUCM 9.1(x), perform in-place upgrade to 9.1(x) CUCM 8.0(2) to 9.0(1) on UCS or lower RU or higher L2 CUCM 9.1(x) on UCS Migrate license with ELM Upgrade your current Unified CM Release 8.0(2) to Unified CM Release 9.1(x) 2011 Cisco and/or its affiliates. All rights reserved. 34

35 Currently supported If Current HW does not support CUCM 9.1(x), then upgrade to 8.0(3) or 8.5(1), virtualize at 8.0(3) or 8.5(1), then upgrade to 9.1(x) CUCM 6.1(2)-6.1(5), 7.0(1)-7.1(3), 7.1(5)*, 8.0(1) on MCS L2 Upgrade CUCM 8.0(3) or 8.5(1) on MCS DRS Migrate CUCM 8.0(3) or 8.5(1) on UCS Refresh Upgrade CUCM 9.1(x) on UCS Install SW Feature license for 8.X Re-host all Licenses to Publisher License MAC Migrate license with ELM Upgrade your current Unified CM cluster to Cisco Unified CM Release 8.0(3) or 8.5(1) Virtualize Unified CM Release 8.0(3) or 8.5(1), migrate one node at a time Upgrade virtualized Unified CM Release 8.0(3) or 8.5(1) to Cisco Unified CM Release 9.1(x) * 7.1(5) needs to upgrade to 8.5(1) 2011 Cisco and/or its affiliates. All rights reserved. 35

36 Currently supported If Current HW does not support CUCM 9.1(x), virtualize your current CUCM on UCS, then upgrade to 9.1(x) CUCM 8.0(2) to 9.0(1) on MCS DRS Migrate CUCM on UCS Refresh Upgrade CUCM 9.1(x) on UCS Re-host* all Licenses to License MAC Migrate license with ELM Virtualize your current Unified CM Release on UCS hardware, by migrating one node at a time Upgrade virtualized Unified CM Release to Cisco Unified CM Release 9.1(x) 2011 Cisco and/or its affiliates. All rights reserved. 36

37 New upgrade path to be supported with UCM (4), 6.1(5), 7.1(3) or 7.1(5) MCS Upgrade 8.0(3) MCS Re-host Licenses Migrate Licenses DRS restore 8.0(3) UCS Upgrade 9.1 UCS Build new cluster and flash-cut. DRS Restore Customer s current production environment remains untouched (top ask from customer) Eliminates the intermediate HW requirement to move old releases to (4), 6.1(5), 7.1(3) or 7.1(5) MCS 6.1(4), 6.1(5), 7.1(3) or 7.1(5) (Same Version) UCS Parallel Upgrade Process Minimum Downtime Upgrade Not supported as production Obtain Licenses 9.1 UCS 2011 Cisco and/or its affiliates. All rights reserved. 37

38 New upgrade path to be supported with UCM If current SW is 6.1.4, 6.1.5, or on MCS hardware that doesn t support 9.1(x) CUCM 6.1.4, 6.1.5, or on MCS Jump to VM install 6.1.4, 6.1.5, or on UCS Upgrade to Interim CUCM on UCS Rebuild VM with OVA and fresh install on UCS Final CUCM on UCS DRS backup Apply RU Cop file (new v1.2) DRS Restore DRS backup DRS Restore migrate licenses to ELM Virtualize your current Unified CM Release in an isolated environment Upgrade your virtualized Unified CM Release to Cisco Unified CM Release 9.1(x) Migrate your virtualized Unified CM Release 9.1(x) to the applicable OVA template 2011 Cisco and/or its affiliates. All rights reserved. 38

39 Following network elements are needed on the isolated network for migration/upgrade Default gateway FTP and SFTP server NTP server Data storage for firmware, images and backups DNS server (required if used in existing production environment) SMTP server (required if used in existing production environment) LDAP server (required if used in existing production environment) Phones and Gateways (required for validation and testing) Application servers (Voic , policy servers, contact center application servers or similar are required for validation and testing) * Items in bold are required items for upgrade or migration procedures 2011 Cisco and/or its affiliates. All rights reserved. 39

40 New upgrade path to be supported with UCM Production cluster untouched/unchanged. Easy fallback Minimal downtime Minimal upgrade hops, less risk No interim HW needed to perform migration No re-hosting of license needed in interim hop Additional training planned in the near future 2011 Cisco and/or its affiliates. All rights reserved. 40

41 Best Practices

42 Best practice recommendations prior to start of upgrade Take a count of registered phones before the start of the upgrade and compare after the upgrade Upgrade the phone firmware prior to the CUCM upgrade to save time. Open the firewall ports for CUCM 9.X that have changed Check for a full DRS backup success Perform standard tests before the start of the upgrade 2011 Cisco and/or its affiliates. All rights reserved. 42

43 Best practice recommendations prior to start of upgrade Contd Install the Refresh Upgrade (RU) cop file on the server before the start of the upgrade. Provide Knowledge Transfer to Operations Staff on the changed behavior. Deactivate Extension Mobility Service. Upgrade the Publisher, TFTP Servers, MoH Servers, Backup Subscribers and Primary Subscribers 2011 Cisco and/or its affiliates. All rights reserved. 43

44 Check for successful replication using RTMT/CLI/Unified Reporting Tool. Perform standard tests after upgrade and compare the same with the results prior to upgrade. Activate Extension Mobility Service Check for DRS Backup success Check CUCM Platform for Core Dump 2011 Cisco and/or its affiliates. All rights reserved. 44

45 Use the Q&A panel to submit your questions. Experts will start responding those 2011 Cisco and/or its affiliates. All rights reserved. 45

46 Based on the session, how ready are you for upgrade to CUCM 9.1? a) Can upgrade immediately b) Need time to read migration plan and test in lab before upgrading c) Cannot upgrade as I don t have sufficient information d) Cannot upgrade due to other business reasons 2011 Cisco and/or its affiliates. All rights reserved. 46

47 2011 Cisco and/or its affiliates. All rights reserved. 47

48 Expert responding some of your questions verbally. Use the Q&A panel to continue asking your questions 2011 Cisco and/or its affiliates. All rights reserved. 48

49 Football, Baseball, Hurling and Cisco Unified Communication Manager? What do they have in common? a) Cisco technology assist in the network broadcast of every Football, Baseball and Hurling sporting event. b) Cisco has implemented CUCM as part of stadium vision in some stadiums that host those events? c) Cisco has a partnership with the NFL, Baseball League and the Hurling Association to implement CUCM into its Stadium Vision solution for all associated venues of those leagues Cisco and/or its affiliates. All rights reserved. 49

50 If you have additional questions, you can ask them to Vijay & Amit. They will be answering from July 9 to July 19 Or, You can watch the video or read the Q&A 5 business days after the event at webcasts 2011 Cisco and/or its affiliates. All rights reserved. 50

51 in Polish Topic: The Challenges of Today's Data Center in Poland Tuesday July 16, at 10 a.m. Warsaw Time (CEST) Join Cisco Expert Tomasz Kulakowski This session will address design & architecture of future data centers, including high-speed data backplane and virtualization of network and server resources. Register for this live Cisco and/or its affiliates. All rights reserved. 51

52 in Russian Topic: Architecture, Configuration & Troubleshooting with Recording & Silent Monitoring for Cisco Unified Contact Center Express & Enterprise Wednesday July 17, at 11 a.m Moscow Time 9 a.m. CEST Brussels Time Join Cisco Expert Sergey Oliferov Learn about configure and troubleshoot the recording & silent monitoring feature for Cisco Unified Contact Center Express and Enterprise deployments. Register for this live Cisco and/or its affiliates. All rights reserved. 52

53 Topic: Advanced ASA Firewalls Inside Out in Japanese Tuesday July 23, at 10 a.m. JST Tokyo 6 p.m. Pacific Time San Francisco (Monday, July 22) Join Cisco Expert Satoru Kawamura Learn about packet process flow of Cisco ASA 5500 series products, expanding to discuss its signature functions with case studies Register for this live expert-corner#view=webcasts 2011 Cisco and/or its affiliates. All rights reserved. 53

54 in Spanish Topic: Identity Services Engine (ISE): Enabling Your Network for Bring your own device (BYOD) Tuesday July 23, at 9:00 am from Mexico City (UTC -5 hours) 7:00 am PDT San Francisco (UTC -7 hours), 3:00 pm BST Madrid (UTC +1 hour), 4:00 pm CEST Paris (UTC +2 hours). Join Cisco Expert Israel Gonzalez Learn about using the Identity Services Engine (ISE) as a key component in your network to enable BYOD and services, use cases and best practices. Register for this live METHOD=E&LANGUAGE_ID=S&SEMINAR_CODE=S18656& PRIORITY_CODE 2011 Cisco and/or its affiliates. All rights reserved. 54

55 in English Topic: Cisco Adaptive Security Appliance (ASA) Firewalls: Lifeline of Today s Data Centers Tuesday July 30, at 11:30 a.m. New Delhi Time (India UTC + 5:30 hours) 8 a.m. CEST Paris (UTC +2 hours) 4 p.m. Sydney (UTC +10 hours) Join Cisco Expert Akhil Behl Learn about various new features of the Cisco ASA firewall as a next-generation data center firewall in terms of its capability, scalability, and performance. Register for this live Cisco and/or its affiliates. All rights reserved. 55

56 Current Topic: BYOD with Identity Services Engine Join Cisco Expert: Bernardo Gaspar Learn and ask questions about Identity Services Engine (ISE) and its various usage scenarios and integrations such as BYOD. Topic: Cisco Nexus 2000 and 5000 Join Cisco Expert: Vinayak Sudame Learn and ask questions on how to configure and troubleshoot Cisco Nexus 2000 and 5000 Series Switches. Events ends Friday, July 12th. Join the discussion for these Ask The Expert Events at: Cisco and/or its affiliates. All rights reserved. 56

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60 Football, Baseball, Hurling and Cisco Unified Communication Manager? What do they have in common? a) Cisco technology assist in the network broadcast of every Football, Baseball and Hurling sporting event. b) Cisco has implemented CUCM as part of stadium vision in some stadiums that host those events? c) Cisco has a partnership with the NFL, Baseball League and the Hurling Association to implement CUCM into its Stadium Vision solution for all associated venues of those leagues Cisco and/or its affiliates. All rights reserved. 60

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