New Product Update for Unified Communications Commercial Segment. Johnny Jagroo, PhD Collaboration CSE
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1 New Product Update for Unified Communications Commercial Segment Johnny Jagroo, PhD Collaboration CSE
2 Agenda: Market Definition Medium Business Product Portfolio Solutions Overview Deployment Models #CiscoPlusCA
3 Market Definition
4 Medium Business ( ) Typical Profile #CiscoPlusCA
5 Mid-Market Customer Buying Behavior Medium businesses typically adopt IT in 3 waves Wave 1 ~ Build out basic infrastructure PCs, High-Speed Internet, Anti-virus, Business Productivity Apps Wave 2 ~ Connecting the enterprise LAN/Server, WLAN, e-commerce, Firewall, Network Security, Document Mgmt, Business Intelligence Apps Wave 3 ~ Extending the enterprise (leveraging the network) IP PBX, WAN, VPN, Fibre Channel SAN, CRM, ERP, etc #CiscoPlusCA
6 Cisco Unified CM, Business Edition Product Portfolio Mid-Market (1-1000) Umbrella Brand Unified Communications Manager Business Edition Unified CMBE 3000 New Platform (Purpose Built Appliance) (MCS 7890) 300 users Foundational UC Operational simplicity, Essential features, Value pricing Unified CMBE 5000 Existing Platform (MCS 7828) 500 Users Advanced Unified Communications Voice, Video, Unified Messaging, Mobility Unified CMBE 6000 New Platform (UCS C200M2) 1000 users Complete Collaboration Full feature set, H/W redundancy, VMware virtualization #CiscoPlusCA
7 Features/Solution Complexity IPT Unified Communications - Collaboration Small and Mid-Sized Business Call Processing Portfolio Unified CMBE 6000 Unified CMBE 5000 Unified CMBE #CiscoPlusCA
8 Unified CM Business Edition Platform Comparison Layout ` Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000 Users Supported Appliance Based Yes (MCS 7890) Yes (MCS 7828) No Single Office Solution X X X Distributed Deployment X X Centralized Deployment X X X Total Sites Supported in a Centralized Deployment Appliance Based Call Control X X X Optional Survivability X X Optional Clustering Integrated Voice Mail X X X Integrated Voice Gateway Optional Integrated Messaging X X Tele-worker Support X X X Required Partner Specialization X Small Business, Advanced UC Business Edition, Advance UC Limited Advanced UC #CiscoPlusCA
9 Unified CM Business Edition Feature Comparison Layout CMBE 3000 CMBE 5000 CMBE 6000 Basic Telephony Features Phone support 3905, 6901, 6911, 6921, 6941, 6961, 7937, CIPC, CUC-RTX 39XX, 69XX, 79XX, 89XX, 99XX, Softclients, mobile clients 39XX, 69XX, 79XX, 89XX, 99XX, Softclients, mobile clients Basic Mobility (SNR) Basic Security Redundancy Cold Standby SRST Advanced Telephony Features Advanced Voic Advanced Mobility Video Presence Requires external server Contact Center Requires external server #CiscoPlusCA
10 Medium Business Solutions - Overview
11 * Unified CMBE 3000 Highlights Solution ina-box IP PBX Voic Voice Gateway Low TCO Scalability up to 300 users and 10 sites Easy setup and smooth migration Simple Intuitive Management Preinstalled (vs. Preloaded) Faster Set up using standard configuration files Professional feature set Localized Dial Plans Emergency Calling Voice Messaging Auto Attendant Single Number Reach Extension Mobility Cisco Jabber* Click to Call*
12 Unified CMBE 3000 Purpose Built Appliance - MCS 7890 External MoH source Network Port Serial Port Power ON Front View 2 integrated T-1/E-1 gateway ports. Rear View 2 USB ports for SW upload/keyboard Purpose built appliance with integrated voice gateway Factory installed, ready for configuration right out of the box Support for wall mounting and rack mounting. Onboard DSPs for hardware-based conferencing and transcoding media resources Cisco 300 series and Catalyst 2960 series recommended for switching infrastructure
13 Unified CMBE First Time Setup Wizard Manual or Automatic Silent Setup through Spreadsheet Default IP: User: admin Password: BE-3000
14 Unified CMBE Simplified Moves, Adds and Changes
15 Unified CMBE Drawer Menu Content
16 Unified CMBE Voic and Auto Attendant Voice Mail support Send, Retrieve, Reply, Forward, Manage Receipts Auto Attendant provides Virtual Receptionist feature Separate menu support for business and closed hours, no support for different menus for holidays Handles up to 12 simultaneous calls to Voic and Auto Attendant
17 Unified CMBE Integrated Mobility Extension Mobility Roaming your building Reach Me Anywhere, Single voice mailbox Allows voice call continuity inside and outside office up to four external clients Preserves enterprise call coverage services Desktop pickup and Cell Phone pickup Device Mobility between desktop and mobile phone Soft Client Support On the go Home office
18 Unified CMBE PSTN Breakout Central Site VG224 IP WAN Remote Site PoE switch CMBE 3000 PSTN Local PSTN Breakout at remote sites PSTN Long Distance ISR 2901 TEHO Necessary requirement for country's providing emergency services using a PSAP collocated in trunk area for a Gateway. Necessary requirement for country's having strict regulations on Toll By pass for PSTN (no TEHO).
19 Unified CMBE Country Support United States India China Canada France Russia Brazil Australia United Kingdom Germany Spain Italy Saudi Arabia Mexico You can upload country pack for countries other than US, India and Canada during First Time Setup or upgrades via country pack installation. Dial Plans, Localized Administration, Country specific Tones
20 Unified CMBE Additional Features Multi Site Deployment: One Central, up to 9 Remote, Teleworkers Simplified CAC configuration within sites Translation rule support for calls originating from both PSTN and IP Phones Hardware-based Media Resources for 10 xcode and 24 conference streams Software-based Media Resources for MTP and Annunciator BLF Indicators for basic Presence status ISR 2901 gateway configuration generated by Unified CMBE 3000
21 Cisco Unified CM Business Edition 5000
22 Unified CM Business Edition 5000 Overview Consolidates Enterprise class UC Manager with Integrated Messaging and Integrated Mobility on a single hardware platform Scalability Advanced telephony features Redundancy Advanced messaging options Advanced security Integration with Cisco Products End Point Support 500 users across 20 sites Do Not Disturb, Intercom, Call Recording, and Silent Monitoring SRST in the central as well as remote sites Speech recognition, voic to , speech to text. Both signaling and media encryption Unified Presence and Unified Contact Center Express IP phone and Unified Client and mobility portfolio support
23 Unified CMBE x Update Next generation 7828-I5 server support Multiple upgrade paths Export un-restricted images available Unified Messaging With Unity Connection Cisco CIUS and Cisco Jabber Client (desktop and phone) support Direct connection from Unified CMBE 5000 to mobile clients without proxy server (CUMA)
24 Cisco Unified CM Business Edition 6000 #CiscoPlusCA
25 Unified CMBE 6000 Overview Consolidates Call control, mobility, advanced messaging, rich media presence and contact center capabilities on a single server. Supported on Unified Computing System Based on market-leading VMware vsphere ESXi Ensure performance, reliability, management and high availability Scale up to 1000 users & 100 Contact Center Agents Benefits Lower TCO Increased Agility Investment Protection UCS C200 M2 26
26 Unified CMBE 6000 Key Components Improved Scalability, Redundancy, and application co-residency Specific combination of core UC applications on UCS to support medium business requirements Cisco UCM + Cisco Unity Connection + Cisco Unified Presence + Cisco Unified Contact Center Express Hardware platform - Cisco Unified Computing System C200 M2 1RU Rack Server Virtualization - VMware ESXi 4.0 Capacity users, 100 Contact Center Agents Full featured enterprise class application coresidency with redundancy Cisco UCS x2 or Cisco UCS + MCS 78xx (as back-up) Cisco Unified CM + Cisco Unity Connection + Cisco Unified Presence + Cisco Contact Center Express More Co-resident Apps
27 Unified CMBE 6000 Software Architecture
28 Unified CMBE 6000 Value Proposition Example: 500 users Dial tone, voic and Presence, 10% are Contact Center Agents, HW redundancy 8 non-virtualized rack servers required for UC CAPEX Reduced Server Count (50-75%) Reduced Network Ports (50+%) Reduced Cabling (50+%) OPEX Reduced Rack & Floor Space (36%) Reduced Power/Cooling Fewer Servers to Manage (50-75% less) Reduced Maintenance/Support Costs (~20%)
29 Unified CMBE Highly Availability Optional fully redundant deployment model 2 nd Server provides back-up Server hardware redundancy for Call Processing application Supports MCS and UCS as back-up servers Support for Unified Survivable Remote Site Telephony Remote site PSTN failover
30 Unified CMBE x update Improved Scalability, Redundancy, and application co-residency Video Enhancements 894x and Native Tandberg E20, EX, C series endpoint support Desktop Presentation Sharing from Tandberg Endpoints Cisco Jabber Client Support desktop and mobile Cisco CIUS support Reduced TCO CUWL Bundle Option Simplified Ordering CUWL Bundle (single top level SKU) Simplified for UCL Bundle (single top level SKU) Multi-App Platform Cisco Unified CM + Cisco Unity Connection + Cisco Unified Presence + Cisco Contact Center Express + Unified Mobility
31 Deployment Models #CiscoPlusCA
32 Cisco Unified CM Business Edition 3000 #CiscoPlusCA
33 Unified CMBE 3000 Deployment Model Unified CMBE 3000 with Integrated gateway PSTN ISR 2901 PoE Switch IP Phones PSTN IP LAN IP WAN PoE Switch Central Site Analog GW(VG224) Analog Phones Edge Router IP WAN 871 VPN Router Tele-worker Edge Router Remote Site
34 Unified CMBE 3000 Deployment Analog GW/VG224 Unified CMBE 3000 with Integrated gateway SIP PSTN SIP SPA8800 FXO FXS PoE Switch Analog Phones 89xx IP Phones PSTN IP LAN IP WAN SIP PoE Switch PC Attendant Client Central Site CUBE Lite SPA8800 FXS FXO IP WAN 871 VPN Router Tele-worker CUBE Lite Remote Site
35 Cisco Unified CM Business Edition 5000 #CiscoPlusCA
36 Unified CMBE 5000 Deployment Model Single Site/Campus The single-site model: Cisco Unified CM and Cisco Unity Connection on the same hardware platform located at a single site or campus No telephony services provided over an IP WAN Application Server (optional) Cisco Unified CM, Business Edition 5000 SRST-Enabled Voice Gateway PSTN PSTN IP LAN IP WAN
37 Unified CMBE 5000 Deployment Model Multi-Site Centralized Call Processing Application Server (optional) Cisco Unified CM, Business Edition 5000 PSTN SRST-Enabled Voice Gateway SRST-Enabled Voice Gateway IP WAN Remote Site 1 SRST-Enabled Voice Gateway Headquarters PSTN IP LAN IP WAN Tele-worker Remote Site 2 Up to 19 Remote Sites
38 Unified CMBE 5000 Deployment Model Distributed Call Processing - CMBE to CMBE AS Site 1 Application Server (optional) Cisco Unified CM, Business Edition 5000 SRST-Enabled PSTN IP WAN AS Site 2 SRST-Enabled Voice Gateway Voice Gateway AS Site 3 Application Server (optional) Cisco Unified CM, Business Edition 5000 PSTN IP LAN IP WAN SRST-Enabled Voice Gateway Cisco Unified CM, Business Edition 6000
39 Unified CMBE 5000 Deployment Models Distributed Call Processing Unified CM to CMBE Headquarters Applications (VMail, IPCC, MP ) Unified CM cluster PSTN AS Site 1 SRST-Enabled Voice Gateway Application Server (optional) Cisco Unified CM, Business Edition 5000 IP WAN AS Site 2 Application Server (optional) Cisco Unified CM, Business Edition 5000 PSTN IP LAN IP WAN SRST-Enabled Voice Gateway
40 Cisco Unified CM Business Edition 6000 #CiscoPlusCA
41 Unified CMBE 6000 Deployment Models Single Site/Campus Deployment Model Cisco Unified CM, Business Edition 6000 Capacity: Up to 1,000 users. 2 nd UCS C200 server for redundancy Up to 1,200 endpoint devices IP PSTN
42 Unified CMBE 6000 Deployment Models Multi-Site Centralized Call Processing 2 nd UCS C200 server for redundancy Capacity: Same as Single Site/Campus Redundancy: Same as with Single Site/Campus Sites: Up to 50 total sites Cisco Unified CM, Business Edition 6000 Central Site IP WAN PSTN. Branch 1 Branch 49 Up to 49 Remote Sites
43 Unified CMBE 6000 Deployment Models Distributed Call Processing Cisco Unified CM, Business Edition 6000 Regional Site A Remote Sites can be a CMBE or Unified CM deployment IP WAN Regional Site B Regional Site N PSTN Capacity Per Site: Same as Single Site/Campus Redundancy Per Site: Same as Single Site/Campus
44 Unified CMBE 6000 Deployment Models Clustering over WAN (CoW) 80 ms RTT Site 1 Cisco Unified CM, Business Edition 6000 Distance IP WAN PSTN Cisco Unified CM Subscriber Instance Site 2 Clustering over the WAN (CoW) for call processing Capacity: 1,000 users/1,200 endpoint devices Redundancy: Two UCS C200 nodes deployed at site 1 for Unified Presence, Unity Connection, and Unified Contact Center Express redundancy UCS C200 node deployed at site 2 for high availability of Unified CM call processing. Alternatively an MCS server can be deployed at site 2.
45 Summary #CiscoPlusCA
46 Unified CM Business Edition Platform Comparison Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000 Users Supported Appliance Based Yes Yes No Single Office Solution X X X Distributed Deployment X X Centralized Deployment X X X Total Sites Supported in a Centralized Deployment Appliance Based Call Control X X X Optional Survivability X X Optional Clustering Limited Integrated Voice Mail X X X Integrated Voice Gateway X Optional Integrated Messaging X X Tele-worker Support X X X Required Partner Specialization Small Business, Advanced UC Business Edition, Advance UC Advanced UC
47 Unified CM Business Edition Feature Comparison CMBE 3000 CMBE 5000 CMBE 6000 Basic Telephony Features Phone support 3905, 6901, 6911, 6921, 6941, 6961, 7937, CIPC, CSF (CUCI-RTX) 39XX, 69XX, 79XX, 89XX, 99XX, Softclients, mobile clients 39XX, 69XX, 79XX, 89XX, 99XX, Softclients, mobile clients Basic Mobility (SNR) Basic Security Redundancy Cold Standby SRST Advanced Telephony Features Advanced Voic Advanced Mobility Video Presence Requires external server Contact Center Requires external server
48 Matching the Right Solution to Customer Needs Price vs. Features Unified CMBE 3000/5000/6000 System Uptime/High Availability Unified CMBE 6000 Unified CMBE 5000 with Unified SRST High Availability with Advanced UC and/or Contact Center capabilities Unified CMBE 5000 integrated with UCCX Unified CMBE 6000 Expansion Plans Unified CMBE 6000 if customer is likely to grow from 450 to 600 users in near future
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