Simplifying Collaboration Deployments with Prime Collaboration

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2 Simplifying Collaboration Deployments with Prime Collaboration Jose Gregorio Linero Welcker, Technical Solutions Architect Latam MCO CCIE Collaboration # 24857

3 Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker after the session 1. Find this session in the Cisco Live Mobile App 2. Click Join the Discussion 3. Install Spark or go directly to the space 4. Enter messages/questions in the space cs.co/ciscolivebot# 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

4 Agenda Prime Collaboration Basic Concepts Greenfield Deployment Brownfield Deployment Day 2 MACD Tasks (Demo) Prime Collaboration Assurance Network Discovery Prime Collaboration Assurance Network Monitoring Prime Collaboration Analytics Reporting Key Takeaways

5 Prime Collaboration Basic Concepts

6 Cisco Prime Collaboration Unified, Simplified Management of Voice and Video Networks Provisioning Accelerates Cisco Unified Communications site rollouts Reduces time to perform moves, adds, changes, and deletes (MACD) Speeds up delegation to help desk personnel. Provisioning Simplified deployment and configuration Assurance Helps ensure reliable service delivery Reactive diagnostic tools for fault detection Proactive diagnostic tools for early detection. Analytics Trends for capacity planning, resource optimization, and quality of service (QoS) Plan for future investment decisions based on usage Analytics Long-term trending and reporting Assurance Continuous monitoring and diagnostics 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 6

7 Device-Centric vs User-Centric Management UC Applications Objects (CUCM, CUCM IM and Presence, CUC) User and Services Jabber EM Presence Call Control Voic Video SNR Manual Associations UM 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 7

8 Prime Collaboration Provisioning Concepts Domain Service Area User Roles Service Templates Collection of users to be managed together and/or assigned to an administrator. Represents the physical location where the user is located or the service is being provisioned Services that can be associated to the user. Basically, it is what the user gets. Allows the administrator to automatically configure the Cisco Collaboration Solution in a consistent way 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 8

9 Provisioning Administration Levels Global Admin Multi-Domain Admin: Europe, US Domain Admin: Europe Domain Admin: US Domain Admin: Latam Europe Domain US Domain Latam Domain Germany Service Area France Service Area San Jose Service Area New York Service Area Colombia Service Area Brazil Service Area 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 9

10 Collaboration Provisioning Challenges 1. Lack of Expertise 2. Complex Provisioning Policies 3. Time Consuming and Error Prone 4. Access Control 5. Change Auditing 6. Site Rollouts Best Practice Cisco Prime enables operations Administrators to provision a Collaboration solution with minimal training and eliminates errors and misconfigurations 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

11 Deployment Best Practices Define the correct Domains, Service Areas, User Roles and Service Templates Try to avoid flat domain or service-area design. The number of Service Areas can be defined based upon the combination of different attributes (Device Pools, Locations) Identify how many devices there are per Service Area Best Practice It is easier to create multiple domains and remove some later, thus consolidating users into fewer domains, than it is to create a small number of domains and later split users into more domains Cisco and/or its affiliates. All rights reserved. Cisco Public 11

12 Collaboration Solution (Use Case) Administrators Global View Domains Latam US Europe Service Areas Colombia Mexico San Jose New York Germany France CUCM CUCM CUCM CUCM CUCM CUCM Call and Message Processors 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 12

13 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

14 Collaboration Solution Provisioning Begin Is this a Greenfield Deployment? Yes No 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 14

15 Greenfield Deployment

16 Greenfield Deployment Flowchart Start GSW Step 1: From Infrastructure Setup Menu start Getting Started Wizard Step 2: Device Setup Step 3: Domain Creation Step 4: Service Area Creation Step 5 User Role Configuration Step 6: Directory Synchronization Step 7: GSW Configuration Application 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 16

17 Step 1: Starting Getting Started Wizard Getting Started Wizard enables you to quickly enable services and provision users across your entire Unified Communications system: Unified Communications Product Deployment Unified Communications Service Configuration User and Endpoint Deployment Best Practice The wizard, at the end, also creates a batch file export of all the configuration done. This batch can be saved for later use and is also beneficial for partners who want to create a template of the deployment to be applied at multiple customer sites Cisco and/or its affiliates. All rights reserved. Cisco Public 17

18 Step 2: Device Setup Adding CUCM Processor Adding CUCM IM and Presence Processor Adding CUC Processor Best Practice Always test the connection for each UC processor Optional Unified Messaging can be enabled using the Exchange Server information under the Unity Connection processor configuration Warning You cannot go back after clicking on Save and Continue 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 18

19 Step 3: Domain Creation A Domain is a collection of users and sites (called Service Areas) that will be managed together. A Domain could be a building, region, country, sales team or other group of individuals. Administrators can be assigned to one or more Domain Groups. Optional Additional Domains might be created under the Provisioning Setup Warning You cannot go back after clicking on Save and Continue 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 19

20 Step 4: Service Area Creation Service Areas represent geographical boundaries in your UC network and define the Calling Search Spaces (CSS), Device Pools, Regions, and Locations to be used for provisioning services for the users assigned to that Service Area. Optional Additional Service Areas might be created under the Provisioning Setup SRST configuration might be created to be applied to the PSTN Gateway Device Mobility Information might be defined in the Service Area This page sets up a basic Service Area with an intra-site dial plan which you can edit or extend later on by using the User Provisioning Setup page. Warning You cannot go back after clicking on Save and Continue 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 20

21 Step 5: User Role Configuration User Roles contain two types of provisioning parameters: Services Options Configuration Manual Service Provisioning: The endpoints, services and service bundles an administrator may assign to a user. Automatic Service Provisioning: The endpoints, services and service bundles provisioned automatically when a user is synchronized. Warning You cannot go back after clicking on Save and Continue 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 21

22 Step 6: Directory Synchronization Directory Synchronization enables automatic import of users into Prime Collaboration Provisioning when they are added to your network directory server Best Practice LDAP synchronization is the recommended option to import users Optional LDAP Synchronization filter can be applied to the configuration. Warning You cannot go back after clicking on Save and Continue 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 22

23 Step 7: GSW Configuration Application We have now configured a Unified Communications infrastructure in just a few steps using the Getting Started Wizard. Now you can import users and configure services for them: Best Practice Save the configuration batch file. It might be used later on as a template to create multiple sites. Optional You can check all the configuration that is about to be made Warning You cannot go back after clicking on Apply Cisco and/or its affiliates. All rights reserved. Cisco Public 23

24 Greenfield Deployment Summary Getting Started Wizard helps you configure all the Collaboration applications in few steps, thus saving a lot of time. A detailed plan must be done before you run the Getting Started Wizard. After finishing the Getting Started Wizard, you have to import users and configure all the services required for them. Best Practice For Greenfield deployments, use the Getting Started Wizard Warning In each step of the Getting Started Wizard, after clicking on Save and Continue, you cannot go back. Check all the configuration before moving forward Cisco and/or its affiliates. All rights reserved. Cisco Public 24

25 Brownfield Deployment

26 Brownfield Deployment Flow Chart Start GSW Step 1: Create Rule Template to embed business policies Step 2: Add Infrastructure Devices (CUCM, CUC, CUP, AD) Step 3: Create Domains Step 4: Add/Edit User Roles Step 5: Infrastructure/User/LDAP/Domain Synchronization Step 6: Create Service Areas Step 7: Create Service Templates Step 8: Assign Provisioning Privileges Step 9: Start taking orders for provisioning services Step 10: Create batch files for frequently executed actions Best Practice For Brownfield Deployments you need to follow the Flowchart steps in the order indicated Cisco and/or its affiliates. All rights reserved. Cisco Public 26

27 Step 1: Create Rule Templates to embed business policies Cisco Prime Collaboration Provisioning provides a predefined set of business rules that control different behaviors across different features: processing of orders, default values for various objects, default PINs and passwords, default user role for each domain, etc. Best Practice Edit this rules before embarking on creating new domains Cisco and/or its affiliates. All rights reserved. Cisco Public 27

28 Step 2: Add Infrastructure Devices Under Device Setup, add the Cisco Unified Communications Manager publishers, Unity Connection, Cisco IM&Presence, AD and other supported applications as required. Best Practice Do not start synchronization at this point Cisco and/or its affiliates. All rights reserved. Cisco Public 28

29 Step 3: Create Domains Best Practice It is easier to create multiple domains and remove some later, consolidating users into fewer domains, than it is to create a small number of domains and later split users into more domains. Warning Do not start Domain Synchronization nor LDAP Synchronization at this point. A domain is a way to group users into separate administrative partitions. Each domain can be mapped to multiple UC Manager or Unity Connection Clusters. Domain configuration is under Provisioning Setup 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 29

30 Step 4: Add and Edit User Roles Best Practice More roles can be added later on if necessary. Informational When you perform LDAP synchronization, all the users from LDAP are automatically assigned to the default Employee role. User roles provide policy enforcement, control which products and services can be ordered for different types of users, such as contractors, executives or sales staff Cisco and/or its affiliates. All rights reserved. Cisco Public 30

31 Provisioning Synchronization Device Pool, Location, Calling Search Space, Voic CoS CUCM User 1 User 2 LDAP User X User Y Infrastructure Synchronization User Synchronization LDAP Synchronization Prime Collaboration Provisioning Database Domain Synchronization Domain Synchronization Domain A User 1 Services User 2 Services Domain B User 3 Services User 4 Services 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 31

32 Step 5.1: Infrastructure Synchronization Brings in the infrastructure objects from UC applications into PCP. These objects are not specific to individual users, e.g., calling search space, device pools, route patterns, and translation patterns, associated with each user. Infrastructure Synchronization has to be performed on all the devices (CUCM, CUC, CUCM IM and Presence). Best Practice Infrastructure, User, LDAP and Domain Synchronization has to be performed before the Service Area creation Cisco and/or its affiliates. All rights reserved. Cisco Public 32

33 Step 5.2: User Synchronization Discovers all users and their services associated and brings the users and their services into PCP database. User Synchronization has to be performed on all devices (CUCM, CUC, CUCM IM and Presence). Best Practice Infrastructure, User, LDAP and Domain Synchronization has to be performed before the Service Area creation Cisco and/or its affiliates. All rights reserved. Cisco Public 33

34 Step 5.3: LDAP Synchronization You can configure Cisco Prime Collaboration Provisioning to synchronize users from an external Lightweight Directory Access Protocol (LDAP) server. Best Practice Infrastructure, User, LDAP and Domain Synchronization has to be performed before the Service Area creation Cisco and/or its affiliates. All rights reserved. Cisco Public 34

35 Step 5.4: Domain Synchronization Domain Synchronization will associate the users in the domains with the services pulled from all UC applications. Best Practice Infrastructure, User, LDAP and Domain Synchronization has to be performed before the Service Area creation Cisco and/or its affiliates. All rights reserved. Cisco Public 35

36 Step 6: Create Service Areas A Service Area usually maps to a physical location as the two key parameters that define a Service Area are location and device pool (along with other nonmandatory parameters, such as Partition, Common Device Config and Voice Gateway references). Best Practice If there are too many Device Pools, then a recommended best practice would be to create a Service Area for those commonly used Device Pools first and then add the subsequent Device Pools with regular usage of the product. If a particular domain is going to contain a lot of Service Areas, then splitting the domain up into multiple groups would be a good idea too. This would load balance the MACD requests across multiple administrators 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 36

37 Step 7: Create Service Templates Service Templates are very handy and service a lot of purposes: 1.They drastically reduce error rate in configuration. 2.They help admins take care of MACD at a faster rate by populating attributes quickly. 3.They offer keyword-based fields to customize attributes as per user data automatically. 4.They help create uniform Device Description, Line Description etc. 5.Experts in UC would create them and less skilled Helpdesk users use them blindly. Best Practice Make the best use of all supported keywords and also of family and universal templates. These templates and the keyword mechanism save the order admins a lot of time, help reduce misconfigurations, and also help keep a common consistent configuration for all users across all UC applications and services Cisco and/or its affiliates. All rights reserved. Cisco Public 37

38 Brownfield Deployment Summary Gather as much information as possible from the Collaboration Solution Define the correct Domains, Service Areas, User Roles and Service Templates In order to have a successful brownfield implementation, you need to follow an specific workflow to synchronize the Collaboration Solution with Prime Collaboration Provisioning Create and use templates to reduce provisioning errors Assign administrator roles according to the solution hierarchy Use batch files for frequently performed actions Best Practice Infrastructure, User, LDAP and Domain Synchronization has to be performed before the Service Area creation Cisco and/or its affiliates. All rights reserved. Cisco Public 38

39 Day 2 MACD Tasks (Demo)

40 Day 2 MACD Tasks (Demo) Add/Edit User Roles Service Templates Assigning Provisioning Roles Provisioning Workflow Use Case Endpoint Sevice (Including Endpoint and Line) Batch Processing (Endpoint and Line) Manual Processing (Endpoint) Best Practice Use Prime Collaboration Provisioning for all Day 2 tasks including MACD. The provisioning user does not need any deep knowledge of the UC applications 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 40

41 Demo

42 Prime Collaboration Assurance Network Discovery

43 Prime Collaboration Network Discovery Flow Chart Getting Started Step 1: Create Admin Users and Assign Roles Step 2: Create Credential Profiles Step 3: Discover the Collaboration Service Infrastructure and User Devices Step 4: Inventory Schedule Best Practice Configure all Infrastructure Credentials before the Device Discovery process Cisco and/or its affiliates. All rights reserved. Cisco Public 43

44 Step 1: Create Admin Users and Assign Roles A user can be assigned one of the following roles: Helpdesk: Views and accesses network status information only and cannot perform any action on a device or schedule a job that reaches the network. Operator: Performs all Helpdesk tasks and tasks related to network data collection. Cannot perform any Inventory Management operations, such as adding, discovering, or importing devices. Furthermore, an operator will not be able to configure thresholds for Alarms and Events Network administrator: Performs all Operator tasks and tasks that result in a network configuration change, such as credential management, threshold settings, and so on. System administrator: Performs Assurance user interface-related administration tasks, such as backup and restore, maintaining log files, configuring users, and so on. Super administrator: Can perform tasks that both system and network administrators can perform Cisco and/or its affiliates. All rights reserved. Cisco Public 44

45 Step 2: Create Credential Profiles You need to configure device credentials for all devices managed using Cisco Prime Collaboration. Device credentials are required for discovering devices and updating inventory. Informational You must review the Setting up Devices for Prime Collaboration Assurance document to understand the required protocols to manage devices in Cisco Prime Collaboration: llaboration_assurance#enable_jtapi Best Practice Verify the credentials for each processor before the Device Discovery procedure Cisco and/or its affiliates. All rights reserved. Cisco Public 45

46 Add Device vs. Auto Discovery Auto Discovery Equivalent to Manage Credentials, Device Discovery Add Device Use the credentials provided in the Add Device window to discover specific devices Do NOT use the Credentials Profiles Do NOT create any Credentials Profile Do NOT start any Logical Discovery e.g. Add Device for a CUCM Publisher will not discover the whole cluster but only the Publisher node. Best Practice Auto Discovery is the recommended method for Device Discovery Cisco and/or its affiliates. All rights reserved. Cisco Public 46

47 Step 3: Discover the Collaboration Service Infrastructure and User Devices Device Discovery: Logical discovery Cisco Discovery Protocol Ping sweep Filtering capabilities: Include Exclude Discovery: Scheduled Unplanned 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 47

48 Step 5: Inventory Schedule Phone data collection for all CUCM clusters discovered happens every 4 hours by default Timing can be changed Additional schedules can be added Phone XML data collection happens once a day Will retrieve data only from IP Phones enabled for web access e.g., CDP data, software version, S/N 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 48

49 PCA Network Discovery Summary Gather as much information as possible from the Collaboration Solution All devices must have the Credentials configured before the Network Discovery The Network Discovery can be manual or automatic. Be aware of manual discovery limitations Schedule the inventory periodically to make sure that you have all the end devices collected in Prime Collaboration Best Practice Use Auto Discovery to discover all devices in the Collaboration Solution Cisco and/or its affiliates. All rights reserved. Cisco Public 49

50 Prime Collaboration Assurance Network Monitoring

51 What do we want to manage and monitor of a Collaboration Solution?... Poor Quality of Service Video Poor Quality of Service Video High Availability, Troubleshooting, Testing 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 51

52 Assurance Dashboards - Overview Overall Cluster Health Overall Endpoint Registration Overall Application Availability 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 52

53 Voice Quality Troubleshooting CDR Analysis Settings Best Practice Define Ranges that make up Good, Acceptable and Poor Calls. Keep the default values Prime Collaboration Assurance Default Values 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 53

54 Assurance - Service Experience Top 5 Poor Voice Call Quality by Percentage Top 5 Call Failure Locations by Percentage Top 10 TP Endpoints with Call Quality Alarms Sessions with Alarms 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 54

55 Prime Collaboration Assurance Benefits Get all the top alarms per device Quality-of-Service notifications and alarms based upon SCSR instead of MOS Service Experience, top audio and video devices with quality-of-service or call failure issues Detailed device information for element and service manager notifications Troubleshooting tools to test video and audio services Best Practice With the advanced solution of Prime Collaboration Assurance, you have Severely Concealed Seconds Ratio (SCSR) Grading Notifications, Geo-Redundancy and Video Monitoring Enhancements Cisco and/or its affiliates. All rights reserved. Cisco Public 55

56 Prime Collaboration Analytics Reporting

57 What are the reports we need from a Collaboration Solution?... Technology Adoption Capacity Planning Long-Term Reporting 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 57

58 Analytics Technology Adoption Technology Adoption per Endpoint Type, Video, Audio. Detailed consumption reporting based upon the type of device, Audio, Video Track the progress of voice-only phone, video phone and TelePresence endpoint deployment Call Distribution per Endpoint Model Understand the endpoint usage to validate investments made so far and to make future investment decisions Break down the way endpoints are being used by type, model, and show audio/video usage trends Count the number of endpoints heavily or lightly used 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 58

59 Analytics Capacity Analysis Capacity Acquired Capacity Required according to the Traffic analysis Track the utilization of TelePresence conferencing devices to optimize their usage across the organization Evaluate the bandwidth allocated to each location by looking at the Call Admission Control (CAC) bandwidth usage for locations with the most number of failed calls Evaluate and optimize trunk and route group utilization across the organization. Moreover, you can define and track custom trunk/route group utilization. Decide on the capacity (lines) after measuring trunks and route group traffic Optimize DSP resources for gateways 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 59

60 Analytics Service Experience Analyze the service quality experienced by users in your organization Identify the top N endpoints experiencing service quality issues Analyze the trend of call failures in your organization and identify the locations where call failure rates are high Identify users with service quality issues Call Grading based upon SCSR 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 60

61 Prime Collaboration Analytics Benefits Track resource and application usage trends to monitor collaboration performance and support plans for change Identify service-affecting and user trends before they affect the user experience or the business Support the Solution Business Case based upon the Adoption, Traffic and Capacity Analysis Best Practice Analytics requires Advanced licensing of the Prime Collaboration solution 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 61

62 Key Takeaways

63 Key Takeaways Prime Collaboration reduces deployment and operational costs. Improved operational control and consistency Greater end-user quality of experience through assurance management capabilities Increased IT staff productivity through proactive operator notification of issues and facilitation of quick resolution of problems Simplified long-term planning and deployment analysis through trend analysis and reporting Smarter technology investment decisions, capital and operating expense savings through optimization of collaboration resources and effective capacity planning Prime Collaboration Provisioning needs a consistent workflow. Just follow it according to the best practices Cisco and/or its affiliates. All rights reserved. Cisco Public 63

64 References Prime Collaboration White Paper: Prime Collaboration Call Grading using SCSR: Troubleshooting Prime Collaboration: Bandwidth Estimator: Setting Up Devices for Prime Collaboration: Cisco and/or its affiliates. All rights reserved. Cisco Public 64

65 Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker after the session 1. Find this session in the Cisco Live Mobile App 2. Click Join the Discussion 3. Install Spark or go directly to the space 4. Enter messages/questions in the space cs.co/ciscolivebot# 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

66 Please complete your Online Session Evaluations after each session Complete 4 Session Evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt All surveys can be completed via the Cisco Live Mobile App or the Communication Stations Complete Your Online Session Evaluation Don t forget: Cisco Live sessions will be available for viewing on-demand after the event at Cisco and/or its affiliates. All rights reserved. Cisco Public

67 Continue Your Education Demos in the Cisco campus Walk-in Self-Paced Labs Tech Circle Meet the Engineer 1:1 meetings Related sessions 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 67

68 Thank you

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