Gautam Buddha University Greater Noida Website :

Transcription

1 Gautam Buddha University Greater Noida Website : BID FORM For the Supplying, Installing & commissioning of 20Mbps Dedicated uncompressed symmetric Internet (1:1) Bandwidth through Leased Line 1

2 SECTION - I Gautam Buddha University Greater Noida Tender for 20Mbps Dedicated uncompressed symmetric Internet (1:1) Bandwidth through Leased Line. Tender Supplying, Installing & commissioning of 20Mbps Dedicated uncompressed symmetric Internet (1:1) Bandwidth through Leased Line. Opening Date 25 th August, 2011 from a.m. Closing Date 23 rd September, 2011 upto 3.00 p.m. Last date of Bid Submission 23 rd September, 2011 upto 5.00 p.m. Technical Bid Opening Date, Time & Place Earnest Money Deposit 24 th September, 2011 on a.m. Venue : Conference Room of the Registrar Office, 1 st Floor, Administrative Building, G.B.U., Gr. Noida. 2% of the offered cost Completion Period Within 4-6 weeks from the date of Purchase Order issued Bid System Two Tier : 1) Technical Bid 2) Financial Bid Technical Bid Shall Contain i. Technical specifications of each equipment quoted ii. All documents in support of commercial terms & conditions and eligibility criteria. iii. Bidders Proforma iv. EMD & Tender Fee demand drafts / pay orders. Financial Bid The Financial Bid shall contain rate schedule only. The price shall be in words as well as in numeric numbers. 2

3 TECHNICAL BID (BIDDER S PROFORMA) (To be submitted in separate envelope) 1. Name of the firm/isp:. 2. Date of incorporation Type of the company/isp Government / Public Ltd. / Private Ltd. / Partnership / Proprietorship : Specify the number of years in this line of activity by the company/isp:. 5. Sales Tax/VAT registration No. (please attach certificate) :. 6. Experience (in year) of supplying & installation for similar software to IITs, NIT s or Central Universities or any Academic Institute of National Repute (please attached certificate/p.o.) : Turnover in the last three financial years (Figures should be in Indian Rupees in Lakhs; please attach the certified copies of balance sheet with trading, profit & loss account) : (if the figures for are not available then they may furnish balance sheet of year 07-08) Mention installation period from the date of the placement of an official purchase order Enclose the list of customers to whom you have supplied /serviced during the last 3 years ending 31/03/2011 with full postal address and name of the contact person with phone, FAX numbers, and E- mail-id, billing amount etc. Certificate regarding satisfactory performance from the minimum three end users should be furnished. 10. Are you the manufacturer / authorized dealer / distributor/ reseller for the product quoted (please attached relevant certificate): Was there any lapse or delay in supplying the product ordered or any service related issue during the warranty period for the products supplied by your firm to different Institutes/Universities during last three years? If yes, provide details. 12. Deviations in specifications, if yes, please mention in separate sheet. 13. Whether technical specification are attached with Technical Bid or not. Yes/No 3

4 DECLARATION 1. The rates quoted in financial bid are inclusive of all taxes, packing, handling and installation charges. 2. The information given in the financial bid by the undersigned is correct. (SIGNATURE OF THE BIDDER) WITH SEAL NAME : ADDRESS :... :... :... Tel./Mobile No. :.... Note: The financial bid is required to be submitted separately in a sealed cover super scribing as Supply of 20Mbps Dedicated uncompressed symmetric Internet (1:1) Bandwidth through Leased Line. 4

5 Section - II PRE QUALIFICATION REQUIREMENTS OF THE INTERNET SERVICE PROVIDER Following are the specific pre-qualification requirements which should be satisfied by the ISP to be primarily considered for bidding for providing the 20 Mbps uncompressed symmetric (1:1) Internet Bandwidth at Gautam Buddha University, Yamuna Expressway, Greater Noida, Gautam Budha Nagar (UP), at the terms & conditions, mentioned in the appropriate section in this document: 1.1 The ISP should have a Class A ISP license, which should be currently valid. 1.2 The ISP should have a. Direct peering (connectivity) with Tier 1 carriers to minimize numbers of hops and latency thereof, to international destinations. b. Local peering, within India, with at least one other ISP. c. Aggregate international capacity (from international gateway in India up to international Point of Presence) of at least 100 Mbps. 1.3 The ISP should have fully resilient and self-healing network architecture, on fiber media, for the domestic backbone up to the international gateway in India 1.4 In case ISP's national backbone uses the infrastructure of other licensed National Long Distance Operations (NLDO), the ISP must indicate the capacity available through these other provider networks, as well as indicate the existing SLA with all involved providers which should be complying and committing, atleast 99.5% service availability including the last mile connectivity, on a 24*7*365 basis. The ISP should have fully resilient and self-healing network architecture. 1.5 Average latency should not be more than 300ms up to ISP's 1st Tier 1 peering point. 1.6 The ISP must have adequate support facility in NCR/Delhi to provide 24* 7* 365 customer support. a. The ISP should have centralized trouble ticketing tool for call logging, monitoring and troubleshooting purpose. b. The ISP should have single Toll Free number/help Desk for all the call logging and status update. c. The ISP should have well defined capabilities and procedures to track call resolution Progress status and provide the updates to the customer. In addition, ISP should have well defined management and technical escalation procedures. d. The ISP must have ISO 2001 certification. e. The ISP Should Put Mux or Switch at GBU premises for proactive monitoring. f. The ISP Should Assigned one SAM (Service Assurance Manager) for GBU. 5

6 1.7 The ISP have to provide Software Tool/Method to measure/check the Internet Bandwidth provided by the bidder. 1.8 The ISP have to provide MRTG URL access for check the uses of the Bandwidth. 1.9 The ISP must have to provide Dual last mile from customer nearest pop to University building. Redundancy must be have also on fiber (second connectivity) Internet connectivity should be maintained and total downtime should not be more than 3 hours per month. Otherwise penalty will be charged as mentioned below: From 3 hrs to 8 hrs = 2 days count More than 8 hrs = 5 days count 1.11 In case of shutdown connectivity, bidder must be inform 24 hrs ago Short perpetual break in service will also be considered as continous break and deductions claimed by client must be accepted ISP and it should be deduction from bills raised by ISP/firm. If complying all of the above and qualifying to bid, the prospective bidder shall provide appropriate documents stating compliance of the above, put them in a separate envelope along with a compliance statement stating compliance to all the above requirements, super scribe it with "Compliance of Pre-qualification requirements" and enclose it along with the Technical bid. The ISP must have to provide pool of 24 IP address for LAN. The ISP has to maintain the link and hardware. All the necessary hardware such as router, modem, etc required to provide the connectivity will be provided by bidder. where Bidder have to provide Ethernet output to University. Bidder has to provide connectivity on fiber in ring protection mode. The bidder must have to provide 99.5 % uptime. The packet loss committed is < 1%. Bandwidth Guarantee 99%. Latency < 300 millisecond on from the respective University router to submarine cable teleport in USA/Europe/Asia Pacific during peak traffic hours. And < 10 millisecond from the respective University router to the first hop of the service Provider. The Mean Time to Restore (MTTR) would be 3 hours. Any internet bandwidth would be provisioned within four week duration after receipt of purchase order. 6

7 Section -III TECHNICAL SPECIFICATIONS AND REQUIREMENTS INTRODUCTION Gautam Buddha University, Yamuna Expressway, Greater Noida, Gautam Budh Nagar Existing Bandwidth 1 GBPS through BSNL on Fiber. Scope of work To cater the Internet bandwidth, GBU Intends to hire 20 Mbps dedicated uncompressed symmetric Internet Bandwidth (1:1) Connectivity through Leased Line (redundant fully fibre optic) with assured bandwidth of 20 Mbps for its location i.e. Gautam Buddha University, Yamuna Expressway, Greater Noida, Gautam Budh Nagar (UP) on end-to-end basis per annum. GBU is indenting to utilize the required bandwidth to be made available uninterrupted for 24 X 7 X 365 basis on reliable media i.e. fibre optic for running various common network services such as hosting website, Internet access, web mail etc. The termination of the last mile connection is to be made in Gautam Buddha University, Yamuna Expressway, Greater Noida, Gautam Budh Nagar (UP) on Ethernet port of the router (to be provided by Bidder) should be connected to the last mile termination through proper interface and the other Ethernet port should be connected to the LAN at above location. The router capacity should be configured for 20 Mbps Internet. If any earthwork is involved inside the premises it should be coordinated with GBU. The bidders have to provide Last mile redundancy on fiber. The GBU will provide power supply through UPS connected at Server rooms, Gautam Buddha University, Yamuna Expressway, Greater Noida, Gautam Budh Nagar (UP), and with backup power through DG set. Split and Window air conditioners are provided in the Server rooms to maintain cooling. The complete installation will be in the existing infrastructure. The technical requirements with terms and conditions are given below: 1. Link Bandwidth 20 Mbps Internet Bandwidth with Committed access rate on 1:1 basis scalable upto 100 Mbps. Traffic should be routed to secondary International Gateway once the primary fails. The last mile primary link will be on Fiber with self-healing architecture. 7

8 2. Last Mile connectivity The data exchange between GBU Greater Noida and ISP premises shall be over a dedicated highspeed link. The terminal equipment, for providing connectivity between GBU and ISPs gateway, shall be ISPs responsibility. The terminal equipment shall be leased to GBU for the duration of the contract. Bidder must have to provide dual last mile from their Pop to customer Place. Where primary and secondary both connectivity will be on fiber. 3. I P Addresses The bidder shall provide 24 Real IP addresses for exclusive use by GBU. 4. The bidder shall do installation & configuration of modems, routers or any such associated Fiber-optic equipment to make the entire system working to provide sustained Internet bandwidth of not less than 20 Mbps to a maximum of 50 Mbps.. 5. Service provider should guarantee for GBU backbone support for uptime of 99.5%. 6. Local Loop has to be through Fiber Cable, wherein optical fiber is extended right up to the customer premises 7. Network redundancy has to be built to protect the traffic from cable cuts. 8. Providing last mile connectivity to the GBU premises will be the responsibility of Service Provider. The Service Provider shall meet associated hardware such as modems/converters and so on. Last mile must have redundancy. 9. Complete detail of service provisioning including offered bandwidth, compression type, termination details etc. are to be clearly stated. 10. In case of any degradation of service at any point during agreement period, the penalty conditions are to be provided. 11. A Service Level Agreement has to be signed between GBU and Service Provider wherein the penalty clause as given below is to be accepted. 12. The payment mode for one time charges will be after completion & acceptance of test. Further, recurring payment will be made on expiry of quarter and presentation of bill after satisfactory services. In case of advance payment the service provider has to submit valid bank guarantee as per GBU rules. 8

9 SECTION - IV Annexure-I Format of Technical Bid For Supplying, Installing & commissioning of 20 Mbps uncompressed symmetric (1:1) Internet Bandwidth at Gautam Buddha University, Greater noida (redundant fully fibre optic) Name of the Purchaser: Gautam Buddha University, Yamuna Expressway, Greater Noida, Gautam Budh Nagar (UP) Name and address of the Service Provider: GBU' Requirements Technical Compliance Whether the ISP has a Class A ISP license, which is currently valid? Submit Documentary proof. Whether the ISP have a. Direct peering (connectivity) with Tier 1 carriers to minimize numbers of hops and latency thereof, to international destinations. b. Local peering, within India, with at least one other ISP. c. Aggregate international capacity (from international gateway in India up to international Point of Presence) of at least 100 M bps. Whether the ISP have fully resilient and self-healing network architecture, on fiber medium, for the domestic backbone up to the international gateway in India? In case ISP's national backbone uses the infrastructure of other licensed National Long Distance Operations (NLDO), the ISP must indicate the capacity available through these other provider networks, as well as indicate the existing SLA with all involved providers which should be complying and committing, at least 99.5% service availability including the last mile connectivity, on a 24*7*365 basis Whether the ISP have fully resilient and self-healing network architecture, on fiber medium, from the international gateway in India, up to the international Points of Presence? 9

10 Average latency should not be more than 300ms up to ISP's 1st Tier 1 peering point. Whether the ISP have adequate support facility in NCR/Delhi to provide 24* 7* 365 customer support and: a. centralized trouble ticketing tool for call logging, monitoring and troubleshooting purpose. b. single Toll Free number for all the call logging and status update. c. defined capabilities and procedures to track call resolution progress status and provide the updates to the customer. In addition, ISP should have well defined management and technical escalation procedures. The ISP should provide, GBU with a Software Tool/Method to measure the Internet Bandwidth provided by the bidder. The ISP have to provide monthly MRTG URL of usage of Bandwidth and will ensure that GBU is getting 20 Mbps (1:1) Bandwidth Whether the bidder shall perform installation & configuration of modems, routers or any such associated Fiber-optic equipment to make the entire system working to provide sustained Internet bandwidth of not less than 20 Mbps. Will you provide a single window service for last mile (redundant fully fibre optic) connectivity and bandwidth? Will you provide 24 Nos. of Real IP addresses? W ill you provide DNS services including reverse lookup? Will you provide service for 99.5% uptime with 24/7 Service? Will Local Loop be through Fibre Cable, wherein optical fibre is extended right up to the customer premises? Will Network redundancy be built to protect the traffic from cable cuts? (If yes, give details) 10

11 Will you take the responsibility for providing last mile connectivity to the GBU premises? Will you supply associated hardware such as modems /converters and so on? Is complete detail of service provisioning including offered bandwidth, compression type, and termination details provided? ISP have licensee for providing wireless LINK. Have you provided Company Profile with following details Organization Structure Date of commencement of ISP service and category Serivce level Aggrement(SLA) No. Of experienced professionals at NCR Customer support strength at NCR Network layout diagram National/International connectivity Service Call escalation procedure with contact details (24/7) List of Clientele Purchase Order copies of similar works undertaken excluding commercial details / Price for the past 3 years Place: Date: Signature of authorized person with seal 11

12 SECTION - V GENERAL TERMS AND CONDITIONS 1. Detailed information about the Internet bandwidth and their specifications are available in tender document, which can be downloaded from the University website 2. Two bids system of tender will be adopted. (i) The bid containing technical specifications and EMD (ii) Bid containing financial offer Technical and financial bids should be submitted in separate covers. The envelopes should be marked as technical bid and financial bid with reference numbers. These two envelops shall be sealed in a common cover and addressed to The Registrar, Gautam Buddha University, Greater Noida, Gautam Budh Nagar (U.P.) superscribing Tender against... so as to reach us on or before last date of bid submission. 3. The Technical Bid and Financial Bid should be duly filled-up. 4. These bids will be opened in two stages. The bid containing technical specifications and EMD will be opened at first stage and if same is found according to required specifications, the bid containing financial offer shall be opened in second stage. 5. The Technical Bid shall contain all documents in support of quoted product, their specifications, commercial terms & conditions and eligibility criteria along with the page number for cited specifications in the company/isp brochure for the particular item. 6. The Financial Bid shall contain price schedule only. The rates and units shall not be overwritten in the price schedule. The price shall be both in words and figures. 7. Eligibility Criteria: All the participating suppliers/firms/isp should meet the following qualifying criteria. Following documents are required to be submitted with Technical Bid, to qualify eligibility criteria: (a) Sales Tax/VAT registration certificate. (b) (c) (d) (e) (f) (g) PAN and TIN number should be mentioned. The firm/isp should have experience of supplying, installation & commissioning of Internet bandwidth to institute of National repute such as IIT, AIIMS, CSIR etc. The company should also furnish a list of clients of last 3 years. Certified copy of balance sheet with trading, profit & loss account for the last three financial years should be submitted. Name of branch offices & service centres after sales arrangements. Earnest Money Deposit (EMD) as 2% of the offered cost is required to be submitted in the form of DD/Banker s Cheque only drawn in favour of Finance Officer, Gautam Buddha University payable at Greater Noida along with the Technical Bid. If supply is not made within the prescribed period EMD would be forfeited. Authorized signatory should sign on all pages. Bids without authorized signature will be rejected. 8. Offer should be sent in a sealed envelope, submitted either in person or by post on which name and address of the firm/isp shall be written. Tenders received through s or FAX will not be considered. 9. The technical bids will be opened on scheduled date and time in the presence of the vendor s present possessing authorization letter from the respective firms/isp. Suppliers intending to attend the tender opening should intimate in advance. 10. The rate quoted should be F.O.R. Gautam Buddha University (Gautam Budh Nagar, Greater Noida, UP) in rupees inclusive of all charges e.g. packing, forwarding local taxes, railway freight, transit insurance, for outside firms/isp and free delivery at University stores in the case 12

13 of local firms/isp. The total price should include all accessories required for final installation of the products. 11. The cost of the tender is Rs.1000/- (Rupees One Thousand) inclusive of taxes (Nonrefundable) and it shall be paid separately in the form of DD/Banker s Cheque only drawn in favour of Finance Officer, Gautam Buddha University payable at Greater Noida and should be attached with technical bid envelope. 12. The EMD of the successful bidder will be refunded after two months of the completion of the Supplying, Installing & commissioning of the products to the satisfaction of the Gautam Buddha University. The EMD of the unsuccessful bidders will be returned to the concerned immediately after finalization of the tenders. No interest will be paid on EMD in any case. 13. The required delivery period must be mentioned against each product. Tenders should preferably be given only for those products, which are available ex-stock. Rates of imported product should be quoted excluding custom duty, as this University is exempted from payment of custom duty (by letter of Department of Scientific and Industrial Research, Ministry of Science & Technology, GOI). 14. The payment will be made after the product have been received, opened, checked, installed and found to be working satisfactorily as per the specifications and requirements. The accessories included in the product should also be clearly mentioned. 15. Offered prices should be valid at least for two months from the last date of receipt of tenders. 16. All legal proceedings, if necessity arises to the University may be any of the parties (University or Contractor/Supplier) shall have to be lodged in the courts situated at Gautam Buddha Nagar and not elsewhere. 17. (a) Product delivery time should be preferably within 4-6 weeks after the date of issuance of the purchase order. If the delivery & installing time is quoted more than 4-6 weeks, GBU reserves all rights to permit the bidder to compete. (b) The Penalty Clause is as under:- Should the bidder fail to deliver & installing the internet bandwidth within stipulated period, the Competent Authority may, at his discretion, allow an extension in time subject to recovery from the bidder as agreed liquidated damages, and not by way of penalty, a sum equal to the percentage of the value of tender amount which the bidder has failed to supply for period of delay as stated below:- i.delay up to one week 1% ii.delay exceeding one week but not exceeding two weeks iii.delay exceeding two weeks but not exceeding one month iv.delay exceeding one month 2% 5% 5% for each month and part there of subject to maximum 10% (c) In case of failure to supply, installing the internet bandwidth within stipulated delivery period and in accordance with the specifications given in the quotations, the University shall be free to cancel the order. 18. Supply of the placed order in part will not be accepted. 19. The University s term for payment: The payment will be made on quarterly basis on presentation of necessary bill. No advance payment shall be released. 20. The price quoted should be in Indian Rupees. 21. No revision of price bid will be allowed once the price bids are opened. 22. No increase in price will be allowed after our purchase order(s) are placed. 13

14 23. Warranty certificate against all the product developed defects covering warranty period, which commences from the date of installation shall be given at the time of supply of the product. 24. Inspection certificates of the products inspected by the qualified engineer of the manufacturer and packed in accordance with the terms and conditions of this order must be enclosed. 25. During the warranty period whenever the firm/isp is called upon to attend to the rectification of the defects/faults in the consignments, the firm/isp shall attend to the repair work within a period of a week. They should render timely back up service whenever called upon. A certificate to the effect should be attached to the tender. 26. Complete user, technical and service manuals/installation drawings/documentation and spare parts catalogue are to be provided along with the supply of the product. 27. Failure to comply with all the terms and conditions mentioned herein would result in the tender being summarily rejected. 28. Vendors are informed that once the firms/isp are shortlisted based on the eligibility criteria and technical specifications, only then the financial bids of the firms/isp meeting eligibility criteria, technical specifications / requirements would be opened. 29. Conditional tenders will not be accepted. 30. Any cutting and overwriting in the financial bid will not be accepted. 31. GBU reserves the right to change the order quantity or split the orders among multiple vendors without assigning any reason (s) whatsoever. 32. GBU reserves the right to reject any or all the tenders without assigning any reasons whatsoever. 33. Service Level Agreement would be signed at the time of award of job, based on the terms and conditions given in the tender document and also provide the name, address & phone no. of ISP official in hierarchy. 14

15 SPECIAL TERMS AND CONDITIONS 1. Successful bidders shall arrange training programmes for the faculty and staff for the period decided by the University. Registrar Gautam Buddha University ACCEPTANCE We accept the above terms and conditions and shall comply with them strictly. SIGNATURE OF THE AUTHORISED SIGNATORY:... NAME OF THE SUPPLIER/ISP ADDRESS :... :

16 SECTION - VI Annexure : A Gautam Buddha University FINANCIAL BID Supplying, Installing & commissioning of 20 Mbps uncompressed symmetric (1:1) Internet Services at GBU, Gr Noida (redundant fully fibre optic) S.N. Particulars 1 Registration Charges 2 Local Loop Registration Charges 3 Installation Charges 4 Configuration of Router 5 Any other Router Annual Recurring Charges: 6 Annual Internet Lease Line Port Charges 7 Annual Last Mile Charges 8 Service Tax as applicable 9 Any other Recuring Charges 10 One Time Charges ( ) 11 Annual Recurring Charges ( ) Charges (in Rs.) Please note: The ISP will be responsible for providing all hardware (CPE for termination of the circuit) and configuration of routers and other devices. The decision on the award of the leased line will be based on Grand Total (10+11) of the lowest quote. DECLARATION 1. The information given in the financial bid by the undersigned is correct. SIGNATURE OF THE AUTHORISED SIGNATORY: NAME OF THE SUPPLIER/ISP : ADDRESS : 16