Astimax IPV (data sheet/specification)

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1 Astimax IPV (data sheet/specification) Astimax IPV is a cloud based PBX that adapts to all your possible needs. An elaborate feature set offers you a wide variety of choices. Astimax IPV combines the amenities of an established PBX appliance with the merits of a cloud based solution. Be sure to benefit from unique features like Astimax Speech to Text (Astimax VMSTT), seamless takeover, or integration of webrtc. Furthermore, Astimax IPV is not just another anonymous cloud service. Should you need assistance our highly skilled support team helps you along by phone, by , or even on-site if you wish so. Astimax Speech to Text Voice mail is convenient for both calling parties. The caller can leave a message. But listening to the recorded message may not always be immediately possible with regard to business meetings or public events. You do not want others to listen in. With Astimax VMSTT you have an easy way of voice message retrieval. Astimax VMSTT uses speech to text transcription to convert voice mail messages into text messages which then can be read discretely and at your convenience. This feature comes with additional advantages for users: The human brain processes written information up to 7 times faster than spoken words. Furthermore, your messages can be archived and searched by keywords for certain information. Astimax Seamless Takeover Seamless takeover is a great feature to facilitate your everyday business. Especially designed for persons with extensive use of mobile phones and high mobility. Take a call on your office extension and if you need to leave your office transfer it to your mobile. The caller will not even notice the switch. If you use a headset compatible with both your mobile and your office phone you do not even have to change headsets. Of course, transferring a call from your mobile phone to your office extension (e.g. because the battery is running low) works just as smoothly as vice versa. Astimax VCC Communication via webrtc introduces a whole new range of possibilities. Be it attending a teleconference or establishing a voice connection to your company, all of it is possible with just a single click in your browser. Provide a link to your personal Astimax VCC in your signature. All the caller needs to do is click on the link and thereby establish an audio connection to your office extension. Astimax handles calls via VCC just like any other calls. All call features like parking, transferring, toggling, and routing are available. WebRTC is indispensible especially for service companies or online shops. It offers a simple way for communication without media discontinuity. Best of VoIP Provider With Astimax IPV you are free to choose your communication provider! Any provider including international providers can be integrated. It is also possible to use ADDIX s competitive communication rates. With the use of the extensive routing capabilities you ensure efficiency and retain full cost control. Flexible call routing Astimax offers numerous routing options by using parameters like IP-addresses, source, destination, provider or gateway. Utilize POSIX compliant expressions to modify source numbers as well as destination numbers. Furthermore, time based routing allows you to forward calls outside of business hours directly to voice mail or a prerecorded announcement. Data Security Astimax IPVs are hosted in secure and reliant data centres equipped with redundant broadband connectivity and up-to-date security measures. If desired the data centre location can be Germany, where the German data protection act applies. Integrated multi-level IVR (interactive voice response) IVRs offer a variety of different uses. E.g. prompt your callers to choose between different options regarding calling destination. The preferred option is selected by pressing the corresponding number on the telephone. Furthermore, create VIP support hotlines that are PIN protected. Only callers entering a valid PIN will be transferred to after-hours support hotlines or VIP support. Astimax ACD Astimax ACD helps you to benefit from features that are usually only found in call centre applications. 1

2 Optimize your telephony processes with the numerous features of Astimax ACD. For example, define different calling patterns, limit the number of calls waiting, or prioritize VIP callers. Use the integrated IVR module to identify and segment callers and enhance customer experience. With the professional Astimax ACD solution you can easily manage your calls and improve availability and efficiency of your business. Astimax ACD Reports Astimax ACD Reports dispatches reports for call evaluation via , on an either monthly, weekly or daily basis. Reports contain an analysis of call queue availability including a breakdown of reasons for non-availability. Reports are available as PDF or CSV files. Astimax ACD Statistics Astimax ACD Statistics is the basis for individual call evaluation. Different call parameters such as latency or call duration with maximum, minimum and average values can be displayed graphically by using data filters. Analyses can be created for separate call queues or cumulated across all call queues. Astimax ACD Monitor Astimax ACD Monitor facilitates the day to day management of call queues. With the real-time status breakdown you are able to identify bottlenecks and eliminate them as soon as they occur. Astimax ACD SiMo Astimax SiMo or silent monitoring is an effective method for training call centre agents. Three different types are available: listening in to a call, whispering to the agent, i.e. only the agent hears what is said, or participation in the dialogue. Authorization for silent monitoring can be set with Astimax Admin by the system s administrator. Astimax ACD Recording Record a pre-defined percentage of incoming call queues and use those records for managing call centre quality. Unified Communication Astimax systems contain various modules for unified communication. Fax2mail ensures that incoming faxes are delivered by with attached PDF file. Likewise with mail2fax you can PDF files to any fax line. Take a step towards the paperless office and become more ecofriendly. Voic is a convenient way to leave messages. You will get an message for every missed call and optionally an attached audio file with the recorded message. Furthermore, presence information facilitates everyday work and video telephony enhances personal contact. With alerts for missed calls users can keep track of their call a feature especially interesting for sales representatives. Individual conference rooms Every Astimax system is equipped with virtual conference rooms. A conference room is set up like any extension and assigned its own extension number. All conferences can be PIN protected. Multiple options ensure comfortable conference management like the Astimax LiveConference tool. Astimax LiveConference helps the conference moderator to quickly see who is speaking and who is listening. Participants can be assigned listener status during an ongoing conference or excluded from the conference altogether. In combination with IDAS conference call it is possible to start ad-hoc conferences for instance to handle escalation management. Available in multiple languages international teleconference are no longer a problem. The Astimax Outlook plug-in assists you while planning a conference. IDAS (integrated digital alarm system) IDAS helps you to manage situations where it is a top priority to reach one or more persons responsible to resolve certain situations (e.g. escalation management). IDAS calls can be initiated as conference or hierachized calls. Logging as well as call acknowledgment by DTMF is available for all alarm calls. Furthermore, alerts can be configured in addition to alarm calls. Integration of mobile phones Thanks to FMC (fixed mobile convergence) integration of mobile phone is effortless and eliminates the need for call forwarding. The optional app Astimax Mobile for Android takes integration one step further towards perfect ONS (one number service). Astimax Mobile converts mobile phones into fully operational extensions. Configure call forwarding with the touch of your fingertip or access the Astimax directory all with your mobile device. With the direct access to Astimax directory there is no longer any need to synchronize the mobile phone s directory or maintain duplicate directories for business and private contacts. 2

3 Astimax operator panel (Astimax VPL) Astimax VPL operator panel is a flexible and easy-to-use tool that can be deployed on any given PC. At a glance you find presence information about extensions, parking positions, and call queues on a clearly arranged panel. Display of incoming calls is replenished with information provided by the Astimax appliance, e.g. directory listings or VIP status labelling. The operator panel allows for maximum flexibility: 48 arrays can be configured as call queue, parking position or busy lamp fields and freely arranged within the grid. Busy lamp fields display presence information and can be used as speed dial buttons. Any workstation with a PC and telephone can be used as operator by simply logging in and off to Astimax operator panel. Astimax Lifetime With Astimax Lifetime you get software maintenance, upgrades and new features for Astimax systems. Subscribers receive Astimax release notes providing information on updates, upgrades, news and need-to-know facts for Astimax systems. With your personalized login you can access the support section on and download the latest Astimax firmware to install on your system. Astimax IPV features access log announcements/interactive voice response Astimax ACD Astimax VCC Astimax VMSTT attended transfer audio codecs autoprovisioning for devices 1 backup/restore blind transfer busy lamp field (BLF) 1 busy on busy call forwarding call forwarding parallel/double call call holding call queues call routing manager (mapping) call statistics call forwarding call forwarding based on PIN call forwarding based on DTMF external and internal calls ACD Monitor ACD Reports ACD Statistics ACD SiMo ACD Recording audio video G.722, G.711a, G.711u, G.726, GSM, Opus Gigaset, Mitel, Snom, Yealink internal calls external calls after defined time interval immediately when extension is busy when certain IP is unreachable various calling patterns VIP function early media integrated IVR adjustable service thresholds filter function graphical output 3

4 call through call toggling call waiting callback callback on busy, internal calls 1 calling line identification presentation (CLIP) calling line identification restriction (CLIR) case-by-case calling line identification restriction (CLIR) central management for device profiles comfort dialling for branch offices computer telephony integration (CTI) conference rooms connected line identification presentation (COLP) courtesy service/announcements before answering device manager do not disturb (DNS) 1 emergency numbers ENUM exchange access without call prefix digits exchange identification code executive/assistant function external extensions (e.g. mobile phones) fax2mail/mail2fax filter for incoming calls fixed mobile convergence (FMC) global directory 1 hot desking (free seating with password protection)1 hunt groups import and export of configurations integrated digital alarm system (IDAS) interactive voice response (IVR) intercom function 1 LDAP management of SSL certificates optional PIN protection tool kit for conference initiator arbitrary arbitrary multiple executives multiple assistants with attached PDF file time interval weekday date IP caller ID available on device hierachized calls chain calls conference calls notification pre-recorded announcements PIN protection 4

5 multilevel access rights management system for administrators multilevel exchange access music on hold NTP for devices numbering scheme one number service personal call history phone lock pick up private calls project numbers QoS (for SIP, RTP and video) routing SIP (TCP, UDP and TLS) SIP trunks speed dial directory SRTP status monitor for extensions (incl. CSV export) suffix dialling T.38 team functions team ringing patterns priority simultaneous random three-party conference calls 1 time control voice mail wake-up call/alarm service webrtc international national area code partially restricted (only incoming calls) fully restricted (only internal calls) individualized flexible teams targeted call pick up internal/external fallback routing based on regular expressions grouping of SIP trunks time controlled 5

6 Astimax IPV add-ons Astimax Mobile Astimax SiMo Astimax VCC Astimax operator panel (Astimax VPL) Astimax VMSTT Astimax ACD Recording Astimax Recording up to 10 GB per license up to 5 GB per license Astimax IPV service Astimax Lifetime Astimax Care IPV basic Astimax Care IPV comfort Astimax Care IPV premium Astimax Care IPV premium plus Languages Astimax LiveConference Astimax operator panel (Astimax VPL) Astimax Admin Astimax User German, English, French, Spanish, Italian, Polish, Russian, Dutch German, English, French, Spanish, Italian, Polish, Russian, Dutch German, English German, English, French, Spanish, Italian, Polish, Russian, Dutch 1 depending on device 2 depending on Astimax model included optional 6

7 Specification of Astimax IPV features The Astimax team is happy to assist you during deployment and operation of your Astimax IPV system. In the following you will find answers to frequently asked questions and information on recurring problems and special characteristics of Astimax IPV systems. VoIP provider, SIP trunks Our Astimax support team can help you with the configuration of SIP trunks of any provider. Existing LAN Your existing LAN needs to be VoIP ready. Our support team can advise you and help you to analyse and plan your LAN. When using the features like alerts for voic , voic transcription, fax2mail etc. a working infrastructure for services is required. TAPI In order to use the Astimax TAPI connector it is necessary to install third party TAPI drivers on your workstations. How the Astimax support teams can assist you Our Astimax team supports you with expertise and longstanding experience. Below you find listed some of our consulting services: Migration support Migrating to a new telephone system can be tricky. We assist you with the migration process, help you to develop a suitable call flow or transfer existing call flows to Astimax IPV. On-site installation In case your company does not have IT personnel we can assist you with deployment and installation of user devices on-site. Telephone support hotline Please contact our support hotline with any questions or issues regarding Astimax IPV. During business hours the support hotline is available to all customers. Support will be charged according to the hourly rates of your Astimax Care support contract. Customers without a valid service contract will be advised of the current hourly rates. Dialer The deployment of dialers while using Astimax IPV is prohibited. Backup and system recovery There is no automated backup of individual configurations. Liability for generating backups lies with the user. Our Astimax support team is happy to advise you on backup possibilities with Astimax IPV. Software GmbH, Kaistraße 101, Kiel Telefon: , Telefax: office@astimax.de WEEE-Reg.-Nr. DE Errors excepted. Subject to change. Astimax is a registered trademark of ADDIX Internet Services GmbH. 7