SkillsUSA 2013 Contest Projects Internetworking

Transcription

1 SkillsUSA 2013 Contest Projects Internetworking Click the Print this Section button above to automatically print the specifications for this contest. Make sure your printer is turned on before pressing the button.

2 Contestant Number Pod Number 2013 SkillsUSA Nationals Skills Contest During the course of this skills contest, you must perform a series of configuration tasks to ensure that internal and external network connectivity is established. The following documentation describes the configuration tasks necessary to achieve full network functionality. NOTE: All testing will take place via ssh or telnet from the Student PC. Network connectivity for the PC must be established to ensure full grading can take place. IP Addressing Network Requirements Subnet VLAN 30 hosts /27 VLAN hosts /26 VLAN hosts /23 VLAN 40 0 hosts /21 VLAN 0 24 hosts /24 Internal Serial link 2 hosts /30 VLAN 99 Management VLAN 3 hosts /24 Router Configurations Basic Configuration: Cable as shown in the diagram Hostnames as shown in the diagram Console and VTY password: skillsnat Enable Secret password: natskills Banner motd: Set to an appropriate banner that would meet most legal guidelines All passwords must be encrypted RTRInt Configuration: Internal subinterfaces created to support internal VLAN structure shown in Switch Configuration section. IP addresses as shown in the following table: Device Interface IP address/infomation RTRInt Gi0/0 Trunk, no IP address RTRInt Gi0/0. First usable IP in VLAN Page 1

3 Contestant Number Pod Number RTRInt Gi0/0.20 First usable IP in VLAN 20 RTRInt Gi0/0.30 First usable IP in VLAN 30 RTRInt Gi0/0.40 First usable IP in VLAN 40 RTRInt Gi0/0.99 First usable IP in VLAN 99 RTRInt Gi0/0.0 First usable IP in VLAN 0 RTRInt S0/0/0 First usable IP on serial link Configure OSPF with a Process ID of 7 routing for all networks OSPF MD authentication using password of skills S0/0/0 uses PPP Configure ssh connectivity. Use natskills.com as the domain name, 24 bit keys, local authentication with username of admin and password of skillsnat; allow telnet as backup access method Configure nbar inspection on the s0/0/0 interface Configure DHCP for the subnets in VLANS and 0 o DHCP exclusions for VLAN should be o DHCP exclusions for VLAN 0 should be o DNS server should be X. (where X is your Station ID) o Domain name should be set appropriately Create an ACL named internet access that allows the hosts on VLAN 40 to access ONLY DNS, HTTP and HTTPS on the internet and apply it to the appropriate interface RTRBorder Configuration: IP addresses as shown in the following table: Device Interface IP address RTRBorder Gi0/0...X/24 where x is your station ID RTRBorder S0/0/0 Second usable IP on serial link Configure OSPF with a Process ID of 7 routing for all networks; DO NOT advertise any external networks via OSPF Configure a default route to the Internet Advertise the default route into OSPF OSPF MD authentication using password of skills S0/0/0 uses PPP Configure PAT on Gi0/0 for all internal IP addresses Page 2

4 Contestant Number Pod Number Switch Configurations Basic Configuration: Cable as shown in the diagram Hostnames as shown in the diagram Console and VTY password: skillsnat Enable Secret password: natskills Banner motd: Set to an appropriate banner that would meet most legal guidelines All passwords must be encrypted Switches must be able to communicate via the management VLAN o SW1 Second useable IP o SW2 Third useable IP VTP Configuration: SW1 is the VTP server SW2 is a VTP client VTP domain name is natskills VTP password is skillsnat Switch Port configurations: Device Interface VLAN SW1 Gi0/7 Trunk, native vlan 99 SW1 Gi0/8 Trunk, native vlan 99 SW2 Gi0/7 Trunk, native vlan 99 SW2 Gi0/8 0 SW1/SW2 Gi0/1 SW1/SW2 Gi0/2 20 SW1/SW2 Gi0/3 30 SW1/SW2 Gi0/4 40 VLANs and Port Assignments on both SW1 and SW2: VLAN VLAN Name VLAN Ports Vlan Engineering port 1 Vlan 20 Marketing port 2 Page 3

5 Contestant Number Pod Number Vlan 30 Servers port 3 Vlan 40 Students port 4 Vlan 99 Management Vlan 0 Wireless Only port Gi0/8 on SW2 Security Configuration: All unused ports should be in a shutdown state for security reasons Port security should be set on SW2 Gi0/1. Allow 2 maximum MAC addresses. Port violation mode should be restricted. Ensure MAC addresses used for security are learned dynamically and that they remain in the table. Server 2008 configuration: Use RDP to access Windows Server 2008 R2 machine at IP Address X. (where X is your Station ID) Login as administrator with a password of P@ssw0rd Install Active Directory Services o Domain name of natskills.com o Install the domain with Windows 2008 R2 functional level o All passwords set to P@ssw0rd Install the DNS service o Create an A record pointing to Install DHCP o Create a scope named natskills o Use the range of IP addresses of X.0 to X. (where X is your Station ID) o Configure the default router to X.1 (where X is your Station ID) o Configure DNS server to X. (where X is your Station ID) o Configure domain name to natskills.com Create an Organizational Unit named natskills Create the following users in the natskills OU: Users Password Attributes student1, student2, P@ssw0rd marketing1, marketing2, P@ssw0rd engineering1, engineering2, P@ssw0rd wireless1, wireless2, P@ssw0rd Page 4

6 Contestant Number Pod Number Create the following groups in the natskills OU: Group Members Students Student1 2 Marketing Marketing1 2 Engineering Engineering1 2 Wireless Wireless1 2 Create the following shared folders and permissions: o Distribution Shared Folder permissions of Everyone Co Owner NTFS permissions for Domain Users of Read & Execute, List Folder Contents, and Read NTFS permission of Full Control for Administrators Tftp a copy of RTRBorder startup config to the Tftp server on the Windows Server 2008 machine Windows 7 Configuration: Use RDP to access Windows 7 IP Address X.0 (where X is your Station ID) Login as Student with a password of P@ssw0rd Join the natskills.com domain Login to domain using Student1 user with a password of P@ssw0rd Access the server ( ) via your web browser Page

7 Contestant ID SkillsUSA National Contest Subnetting Use the information from the diagram to subnet the network to the given specifications. Fill in the chart at the bottom with your answers. Be sure to maximize the number of available networks. VLAN 0 Hosts VLAN Hosts VLAN Hosts VLAN Hosts Starting Network:.0.0.0/8 Network Subnet Address Subnet Mask First Usable Address Last Usable Address Broadcast Address Serial Link VLAN VLAN 20 VLAN 30 VLAN 40

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9 Cable Scoring Guide Contestant Patch Cable Points End 1 End 2 Total Cable is properly labeled 3 total Insulation crimped 2 each end Pairs fully inserted 2 each end Nylon reinforcement cord trimmed 2 each end Wire map passed 1 Total Points Possible 30 Crossover Cable Points End 1 End 2 Total Cable is properly labeled 3 total Insulation crimped 2 each end Pairs fully inserted 2 each end Nylon reinforcement cord trimmed 2 each end Wire map passed 1 Total Points Possible 30 Cable Total Cable Total Rollover (console) Cable(Optional) Points End 1 End 2 Total Cable is properly labeled 3 total Insulation crimped 2 each end Pairs fully inserted 2 each end Nylon reinforcement cord trimmed 2 each end Cable Total Wire map passed 1 Total Points Possible 30 Punch down Points End 1 End 2 Total Cable is properly labeled 3 total Insulation crimped 2 each end Pairs fully inserted 2 each end Nylon reinforcement cord trimmed 2 each end Wire map passed 1 Total Points Possible 30 Cable Total Penalties Number of additional plugs used Deduct points for each additional plug Contestant not wearing eye protection Deduct 9 points Deduction Total Time Completed Judges Initials Gross Cable Points (90 or 120) points max) Subtract Penalty Deductions Net Cable Points Time becomes the tie breaker if needed.

10 Script to be used for TAC Contest NOTE 1: Be sure they have the Packet Tracer taccontest on the contestants and judges PC before starting the phone call. NOTE 2: You have just completed CCNA3 & 4 while working for I-Skills. You are trying to prove that the CCNA training is worth it to your boss. This would be your base knowledge for answering your questions to the competitor. Phone call to support Desk List the Telephone Number Callers name is Jane or John Valdez Company Name is I-Skills Your Telephone number is You re calling the support desk of TCP Support INC. The problem: Judge says, This is I-Skills and we are having troubles getting our local LAN to connect to the Internet or our branch network. All PCs can browse each other on the local LAN but only my Admin-PC can access the Internet and the branch network and also telnet to the I-Skills router. I have a static IP address configured on my Admin-PC while other PCs on the local LAN are using DHCP. Any ideas what may have happened? A technician from the ISP remotely did updates this weekend. Since then we have had these problems. They recommended we call you for service due to their lack of CCNA technicians. Answer to the problem. The DHCP configured on the I-Skills router is delivering the wrong default gateway IP address. To fix the problems they can have you go into the DHCP configuration of the I- Skills router and change the default-router to the correct IP number (..9.1). 1. The first thing the contestant should ask for is your name, company, and phone number. 2. They might have you use the Windows CMD prompt and execute ipconfig on the User-DHCP PC, If so read off the following to them: IP Address..9.2 Subnet Mask Default gateway They might ask you to determine the IP-addressing configuration of the Admin-PC. Use Windows CMD and execute ipconfig IP Address..9. Subnet Mask Default gateway They should discover that the DHCP configuration on the I-Skills router is delivering incorrect default-gateway to the DHCP PC on the Local LAN.

11 . They should ask you to telnet to the I-Skills router from the Admin-PC. Use Windows CMD and execute telnet They should ask to reconfigure the default gateway setting delivered by the I-Skills router: a. They should have you type enable hit Enter key b. Next they should ask you type config t c. ip dhcp pool 1 d. default-router..9.1 e. Type ctlr Z f. Type copy run start hit enter 7. They should then ask you to renew your IP settings on the User-DHCP local LAN. Use Windows CMD and execute ipconfig/renew. 8. They should ask you to ping the I-Skills-Web server on the Branch network from the User-DHCP to verify that the problem has been resolved. Use Windows CMD and execute ping...0 Let them know it worked! 9. Thank them and hang-up. Use the judging sheet to record the scores. The contestant only gets minutes from start to finish solving your problem.

12 Contestant ID Station ID Device: RTRInt ssh to for testing from Student PC SkillsUSA Nationals 2013 Evaluation Sheet Item Test Output Points Points Awarded Banner MOTD Login to router Banner set to appropriate wording 2 Hostname set Login to router RTRInt 2 Console and VTY Login to router Console set to skillsnat 2 passwords set VTY set to skillsnat Enable secret set Enter Priviledged Set to natskills 2 mode All passwords encrypted Show run Are passwords encrypted (service password encryption) 2 Subinterfaces set with appropriate IP addressing OSPF routing for all networks 1 Show ip int brief GigabitEthernet0/0 unassigned GigabitEthernet0/ GigabitEthernet0/ GigabitEthernet0/ GigabitEthernet0/ GigabitEthernet0/ GigabitEthernet0/ GigabitEthernet0/1 unassigned Serial0/0/ Show ip protocols Routing Protocol is "ospf 7" Outgoing update filter list for all interfaces is not set Incoming update filter list for all interfaces is not set Router ID Number of areas in this router is 1. 1 normal 0 stub 0 nssa Maximum path: 4 Routing for Networks: area area 0 20

13 Contestant ID Station ID Authentication set for OSPF Show run begin interface Serial0/0/ area area area area area 0 Verify ip ospf message digest key 1 md exists on S0/0/0 Verify area 0 authentication message digest exists under OSPF configuration S0/0/0 using PPP Show int s0/0/0 Serial0/0/0 is up, line protocol is up Hardware is GT96K Serial Internet address is /30 MTU 0 bytes, BW 128 Kbit, DLY usec, reliability 2/2, txload 1/2, rxload 1/2 Encapsulation PPP, LCP Open Open: IPCP, CDPCP, loopback not set ssh configured on RTRInt Configure nbar inspection on s0/0/0 show ssh Show ip nbar protocol discovery RTRInt>show ssh Connection Version Mode Encryption Hmac State Username IN aes128 cbc hmac sha1 Session started admin OUT aes128 cbc hmac sha1 Session started admin %No SSHv1 server connections running. RTRInt#show ip nbar protocol discovery Serial0/0/0 Input Output Protocol Packet Count Packet Count Byte Count Byte Count min Bit Rate (bps) min Bit Rate (bps) min Max Bit Rate (bps) min Max Bit Rate (bps) netbios

14 Contestant ID Station ID Configure DHCP for VLAN and VLAN 0 Create an ACL named internet_access and apply it Show run ip dhcp excluded address ip dhcp excluded address ! ip dhcp pool vlan network domain name natskills.com dns server default router ! ip dhcp pool vlan0 network domain name natskills.com dns server default router Show access lists Extended IP access list internet_access permit tcp any any eq www 20 permit tcp any any eq permit udp any any eq domain NOTE: list can also be written as below: Extended IP access list internet_access permit udp any eq domain 20 permit tcp any eq www 30 permit tcp any eq 443 show run begin interface FastEthernet0/0.40 ACL applied to Gi0/0.40 inbound interface GigabitEthernet0/0.40 encapsulation dot1q 40 ip address ip access group internet_access in no snmp trap link status RTRInt Total 3

15 Contestant ID Station ID Device: RTRBorder Telnet to for testing from Student PC Item Test Output Points Points Awarded Banner MOTD Login to router Banner set to appropriate wording 2 Hostname set Login to router RTRBorder 2 Console and VTY Login to router Console set to skillsnat 2 passwords set VTY set to skillsnat Enable secret set Enter Priviledged Set to natskills 2 mode All passwords encrypted Show run Are passwords encrypted (service password encryption) 2 Interfaces set with appropriate IP addressing OSPF routing for internal network Static default route set 4 Show ip int brief Interface IP Address GigabitEthernet0/0...x (must match station id #) GigabitEthernet0/1 unassigned Serial0/0/ Show ip protocols Routing Protocol is "ospf 7" Outgoing update filter list for all interfaces is not set Incoming update filter list for all interfaces is not set Router ID...1 It is an autonomous system boundary router Redistributing External Routes from, Number of areas in this router is 1. 1 normal 0 stub 0 nssa Maximum path: 4 Routing for Networks: area 0 THIS SHOULD BE THE ONLY NETWORK LISTED Show ip route Gateway of last resort is to network O /24 [1/782] via , 00:00:04, Serial0/0/ /16 is variably subnetted, 7 subnets, 7 masks O /27 [1/782] via , 00:00:04, Serial0/0/0 O /21 [1/782] via , 00:00:04, Serial0/0/0

16 Contestant ID Station ID Default route propagated into OSPF Authentication set for OSPF Show run begin router ospf 7 Show run begin interface Serial0/0/0 C /32 is directly connected, Serial0/0/0 C /30 is directly connected, Serial0/0/0 O /23 [1/782] via , 00:00:04, Serial0/0/0 O /24 [1/782] via , 00:00:0, Serial0/0/0 O /26 [1/782] via , 00:00:0, Serial0/0/ /24 is subnetted, 1 subnets C...0 is directly connected, GigabitEthernet0/0 S* /0 is directly connected, GigabitEthernet0/0 router ospf 7 log adjacency changes area 0 authentication message digest network area 0 default information originate Verify ip ospf message digest key 1 md exists on S0/0/0 Verify area 0 authentication message digest exists under OSPF configuration S0/0/0 using PPP Show int s0/0/0 Serial0/0/0 is up, line protocol is up Hardware is GT96K Serial Internet address is /30 MTU 0 bytes, BW 128 Kbit, DLY usec, reliability 2/2, txload 1/2, rxload 1/2 Encapsulation PPP, LCP Open Open: IPCP, CDPCP, loopback not set Keepalive set ( sec) Last input 00:00:03, output 00:00:08, output hang never Pat configured on s0/0/0 Show ip nat translations Show run If translations show up in output using ports, translations is occurring NOTE: You may have to ping from inside host to...24 to produce translations. interface GigabitEthernet0/0 ip address ip nat outside ip virtual reassembly duplex auto 20

17 Contestant ID Station ID speed auto! interface Serial0/0/0 ip address ip nat inside ip virtual reassembly ip nat inside source list 1 interface FastEthernet0/0 overload access list 1 permit Device: SW1 Telnet to for testing from Student PC RTRBorder Total Item Test Output Points Points Awarded Banner MOTD Login to router Banner set to appropriate wording 2 Hostname set Login to router SW1 2 Console and VTY Login to router Console set to skillsnat 2 passwords set VTY set to skillsnat Enable secret set Enter Priviledged Set to natskills 2 mode All passwords encrypted Show run Are passwords encrypted (service password encryption) 2 Interface VLAN 99 set to /24 Trunk interfaces configured correctly 6 Show interface vlan 99 Show interface trunk Vlan99 is up, line protocol is up Hardware is EtherSVI, address is 000a.b82.0a41 (bia 000a.b82.0a41) Internet address is /24 Port Mode Encapsulation Status Native vlan Gi0/7 on 802.1q trunking 99 Gi0/8 on 802.1q trunking 99

18 Contestant ID Station ID Port Vlans allowed on trunk Gi0/ Gi0/ Port Vlans allowed and active in management domain Gi0/7 1,,20,30,40,99,0 Gi0/8 1,,20,30,40,99,0 VTP configured correctly Port Vlans in spanning tree forwarding state and not pruned Gig0/8 1,,20,30,40,99,0 Gig0/8 1,,20,30,40,99,0 Show vtp status VTP Version : 2 Configuration Revision : 6 Maximum VLANs supported locally : 2 Number of existing VLANs : 11 VTP Operating Mode : Server VTP Domain Name : natskills VTP Pruning Mode : Disabled VTP V2 Mode : Disabled VTP Traps Generation : Disabled MD digest : 0xE4 0xE 0xDA 0xF6 0xCD 0xED 0x18 0x40 Configuration last modified by at :1:22 VTP password correct Show vtp password SW1#show vtp password VTP Password: skillsnat Vlans created and Show vlan VLAN Name Status Ports named correctly 1 default active Gi0/,Gi0/6 Engineering active Gi0/1 20 Marketing active Gi0/2 30 Servers active Gi0/3 40 Students active Gi0/4 99 Management active 0 Wireless active 7

19 Contestant ID Station ID Switchports placed in correct VLANs All unused ports shutdown Show vlan VLAN Name Status Ports 1 default active Gi0/,Gi0/6 Engineering active Gi0/1 20 Marketing active Gi0/2 30 Servers active Gi0/3 40 Students active Gi0/4 99 Management active 0 Wireless active Show run Ports Gi0/ and Gi0/6 shutdown SW1 Total Device: SW2 Telnet to for testing from Student PC Item Test Output Points Points Awarded Banner MOTD Login to router Banner set to appropriate wording 2 Hostname set Login to router SW2 2 Console and VTY Login to router Console set to skillsnat 2 passwords set VTY set to skillsnat Enable secret set Enter Priviledged Set to natskills 2 mode All passwords encrypted Show run Are passwords encrypted (service password encryption) 2 Interface VLAN 99 set to /24 Show interface vlan 99 Vlan99 is up, line protocol is up Hardware is EtherSVI, address is 000a.b82.0a41 (bia 000a.b82.0a41) Internet address is /24 8

20 Contestant ID Station ID Trunk interfaces configured correctly Show interface trunk Port Mode Encapsulation Status Native vlan Gi0/7 on 802.1q trunking 99 VTP configured Show vtp status VTP Version : 2 correctly Configuration Revision : 6 Maximum VLANs supported locally : 2 Number of existing VLANs : 11 VTP Operating Mode : Client VTP Domain Name : natskills VTP Pruning Mode : Disabled VTP V2 Mode : Disabled VTP Traps Generation : Disabled MD digest : 0xE4 0xE 0xDA 0xF6 0xCD 0xED 0x18 0x40 VTP password correct Show vtp password SW2#show vtp password VTP Password: skillsnat Vlans created and Show vlan VLAN Name Status Ports named correctly 1 default active Gi0/,Gi0/6 Engineering active Gi0/1 20 Marketing active Gi0/2 30 Servers active Gi0/3 40 Students active Gi0/4 99 Management active 0 Wireless active Gi0/8 Switchports placed in correct VLANs All unused ports shutdown Show vlan VLAN Name Status Ports 1 default active Gi0/,Gi0/6 Engineering active Gi0/1 20 Marketing active Gi0/2 30 Servers active Gi0/3 40 Students active Gi0/4 99 Management active 0 Wireless active Gi0/8 Show run Ports Gi0/ and Gi0/6 shutdown 9

21 Contestant ID Station ID Port security set on port Fa0/1 Show port security Show run Secure Port MaxSecureAddr CurrentAddr SecurityViolation Security Action (Count) (Count) (Count) Gi0/ Restrict Total Addresses in System (excluding one mac per port) : 0 Max Addresses limit in System (excluding one mac per port) : 8320 interface GigabitEthernet0/1 switchport access vlan switchport mode access switchport port security switchport port security maximum 2 switchport port security violation restrict switchport port security mac address sticky switchport port security mac address sticky c.09b (MAC will be student PC MAC) SW2 Total Device: Windows 2008 Server RDP to Windows 2008 using IP X. using username of administrator and password of P@ssw0rd Item Test Output Points Points Awarded Active Directory installed correctly Start, Administrative Tools, Active Directory Users and Computers Domain name set to natskills.com Right click on natskills.com and select properties Forest Functional Level set to Windows Server 2008 R2

22 Contestant ID Station ID Natskills Organization unit created Student accounts created Groups created Start, Administrative Tools, Active Directory Users and Computers Start, Administrative Tools, Active Directory Users and Computers Click in natskills OU Natskills OU exists 2 2 DNS installed and A record created for om Click, Start, Administrative Tools, DNS Check in the Forward Lookup Zones for natskills.com for output to the right 4 DHCP installed and scope created correctly Click Start, Administrative Tools, DHCP Examine Scope ***IP Address for www will be *** Address Pool: X X. (X is station number) Scope Options: 003 Router X DNS Servers X. 11

23 Contestant ID Station ID Distribution Share created and permissions set correctly Right click start, select Explore Navigate to C: and find Distribution Folder 01 DNS Domain Name natskills.com Folder exists 2 Right click on Distribution, Select Properties, click Sharing Click on Security Shared permission set to Everyone Full Control NTFS permissions set to Domain Users Read & execute, List Folder contents, and Read Check TFTP folder for RTRInt config file NTFS permission set to Full Control for Administrators Windows Server 2008 Total 12

24 Contestant ID Station ID Device: Windows 7 Client RDP to Windows 7 using IP X.0 using username of student1 and password of P@ssw0rd Item Test Output Points Points Awarded Windows 7 is member of natskills domain Click Windows, Right Click Computer, select Properties. Domain will be listed as natskills.com Device: PC Connectivity Tests Use Student PC Windows 7 Client Total Item Test Outp ut Point s Ping from Student PC...24 Access web page from Student PC to Ping from Student PC Success 1 Use IE from Student Success 1 PC Points Awarded PC Connectivity Total 13

25 Contestant ID Station ID Scoring Chart: Item: RTRInt Total RTRBorder Total SW1 Total SW2 Total Windows Server 2008 Total Windows 7 Client Total PC Connectivity Tests Penalty ( 0 points if you must connect to console to test any item other than AP) Total Score: Score: 14

26 TAC Contest Professionalism: TAC Suggestions for Success Speaking Skills: The telecommunication expert should speak at a volume level that is acceptable to the customer. They should use tonal changes in their voice to show emphasis when needed and to welcome the caller. Their speech style should be generic not using slang or other colorful words. Answering the Phone: The telecommunication expert should answer immediately. They should greet the caller with the company s name (Your company name for the TAC call is: TCP Support INC.), their department or division, their name, and a how can I help you. They need to identify the caller and use the caller s name throughout the conversation. They need to listen to who, what, where, and when to understand the purpose of the call. Solving the Customer s Problem: The telecommunication expert will ask questions describing the problem correctly. The TAC person needs to isolate the problem by asking questions, and to be honest if they don t know the answer. They should offer a solution, having the caller try it before hanging up. The caller should hang up not the TAC person.

27 Professionalism: Call Center Support Judging Sheet Speaking Skills: The contestant should speak at a volume level that is acceptable by the customer. They should use tonal changes in their voice to show emphasis when needed and to welcome the caller. Their speech style should be generic not using slang or other colorful words. Answering the Phone: The contestant should answer immediately. They should greet the caller with the company s name, their department or division, their name, and a how can I help you. They need to identify the caller and use the callers name throughout the conversation. They need to listen to who, what, where, and when to understand the purpose of the call. Solving the Customers Problem: The contestant will ask questions describing the problem correctly. Contestants need to isolate the problem by asking questions, and to be honest if they don t know the answer. They should offer a solution, having the caller try it before hanging up. The caller should hang up not the contestant. Technical Assistant Center Phone Call Judging Sheet Contestant # Task Configuration Line Possible Points Asks for your Name, Company Points Earned Asks for a call back number They ask you to find the IP-addressing configuration on User-DHCP They ask you to find the IP-addressing configuration on Admin-PC They have you telnet to the I-Skills router from Admin-PC They state that the DHCP Windows CMD IPconfig Windows CMD IPconfig Windows CMD telnet..9.1 config is wrong on I-Skills router On the I-Skills router go to enable enable mode ask you type config t config t type ip dhcp pool 1 ip dhcp pool 1 default-router..9.1 default-router..9.1 type CTLR and Z to exit config mode then type copy run start to save the config copy run start or write mem They ask to renew the address Windows CMD configuration on User-DHCP Ipconfig /renew They ask you to ping the Windows CMD

28 Web-Server in the Branch network from the User-DHCP to verify that the problem has been resolved. Ping...0 Total Possible Points 6/6 Speaking Skills Volume Speed Tonal Quality Style Enunciation Excellent 2 Good 1 Bad 0 Points Earned ( possible) Total Points Answering the Phone Answers by the 2 nd or 3 rd ring Greeting Identification of Self Customer Identification Listening Solving the Customer Problem Diagnostic Questions Orientation with Customer Isolate the Problem Being Honest( I don t know) Contestants Knowledge Offer a Solution Customer Closes Call Bonus Point (if they solve the problem) Excellent 2 Good 1 Bad 0 Points Earned ( possible) Total Points Excellent 2 Good 1 Bad 0 Points Earned (1 possible) Total Points 0 Total Points all Four Sections