Hardware Guide. Nexio AMP Compact. May

Transcription

1 Hardware Guide Nexio AMP Compact May

2 Hardware Guide Publication Information 2014 Imagine Communications Corp. Proprietary and Confidential. Imagine Communications considers this document and its contents to be proprietary and confidential. Except for making a reasonable number of copies for your own internal use, you may not reproduce this publication, or any part thereof, in any form, by any method, for any purpose, or in any language other than English without the written consent of Imagine Communications. All others uses are illegal. This publication is designed to assist in the use of the product as it exists on the date of publication of this manual, and may not reflect the product at the current time or an unknown time in the future. This publication does not in any way warrant description accuracy or guarantee the use for the product to which it refers. Imagine Communications reserves the right, without notice to make such changes in equipment, design, specifications, components, or documentation as progress may warrant to improve the performance of the product. Trademarks 6800+, ADC, CCS Navigator, Channel ONE, ChannelView, ClipSync, Delay, D-Series, D-Series DSX, Deliver the Moment, Delivering the Moment, FAME, Farad, G8, G-Scribe, HView, IconMaster, IconLogo, IconStation, IconKey, InfoCaster, InfoCaster Creator, InfoCaster Manager, InfoCaster Player, InstantOnline, Invenio, Live-Update, mcapture, Magellan, Magellan CCS Navigator, Magellan Q-SEE, MultiService SDN, NetPlus, NetVX, NewsForce, Nexio G8, Nexio AMP ChannelView, Nexio Channel ONE, Nexio ClipSync, Nexio Delay, Nexio Digital Turnaround Processor, Nexio Farad, Nexio G- Scribe, Nexio IconKey, Nexio IconLogo, Nexio IconMaster, Nexio IconStation, Nexio InfoCaster, Nexio InfoCaster Creator, Nexio InfoCaster Manager, Nexio InfoCaster Player, Nexio InfoCaster Traffic, Nexio InstantOnline, Nexio mcapture, Nexio NewsForce, Nexio NXIQ, Nexio Playlist, Nexio Remote, Nexio RTX Net, Nexio TitleMotion, Nexio TitleOne, Nexio Velocity ESX, Nexio Velocity PRX, Nexio Velocity XNG, Nexio Volt, OPTO+, Panacea, Platinum, Playlist, Predator II-GRF, Predator II-GX, Punctuate, Remote, RTX Net, QuiC, Q-SEE, SD-STAR, Selenio, Selenio 6800+, SelenioNext, Selenio X50, Selenio X85, Selenio X100, TitleMotion, TitleOne, Velocity ESX, Velocity PRX, Velocity XNG, Versio, Videotek SD-STAR, X50, and X85 are trademarks of Imagine Communications or its subsidiaries. Altitude Express, Connectus, Enabling PersonalizedTV, ICE Broadcast System, ICE Illustrate, ICE-Q algorithms, ICEPAC, Imagine ICE, Inscriber, Inscriber Connectus, Invenio, NEO, Nexio, Nexio AMP, PersonalizedTV, RouterWorks, Videotek, Videotek ASI-STAR, Videotek GEN-STAR, and Videotek HD- STAR are registered trademarks of Imagine Communications or its subsidiaries. Microsoft and Windows are registered trademarks of Microsoft Corporation. HD-BNC is a trademark of Amphenol Corporation. Some products are manufactured under license from Dolby Laboratories. Dolby and the double-d symbol are registered trademarks of Dolby Laboratories. DTS Neural audio products are manufactured under license from DTS Licensing Limited. DTS and the Symbol are registered trademarks & the DTS Logos are trademarks of DTS, Inc DTS, Inc. All other trademarks and trade names are the property of their respective companies. Contact Information Imagine Communications has office locations around the world. For locations and contact information see: Support Contact Information For support contact information see: Support Contacts: ecustomer Portal: Imagine Communications Proprietary and Confidential May 2014 Page 2

3 Hardware Guide Contents Contents Overview... 5 Device Configurations... 5 Upgrades and Options... 5 Key Features... 6 Specifications... 8 System Specs... 8 Video Specs... 8 Audio Specs... 9 Video Compression Information... 9 RAID Redundancy Optional Operating System RAID Timecode Connection Options Control Specifications Chassis Size Specifications System Power Specifications System Operating Environment Platform Specifications Nexio Volt Integrated Devices Specification System Installation Rack Location Prevent Damage and Malfunction Chassis Components Front Panel Components Drive Configuration RAID Configuration Back Panel Components Cables AB4 Cable Design Pinout Tables Monitoring Your Nexio Device Nexio Monitor Imagine Communications Proprietary and Confidential May 2014 Page 3

4 Hardware Guide Contents Selecting Monitored Diagnostics Remote Monitoring Using IPMI BIOS Setup Maintenance Chassis Cover System Fans Replacing the CMOS Battery Hot Swap Power Supplies Removing the Hard Drive Carrier AMI BIOS Recovery System Drive Recovery Initial WIM Recovery Image Apply the WIM Recovery Image Troubleshooting BIOS Error Beep Codes Power Supply Module Failure Universal Information LED Lights Red LED Drive Carrier Indicator On LAN 1/2 LEDs Off IPMI Dedicated LAN LEDs Off CMOS Battery Imagine Communications Proprietary and Confidential May 2014 Page 4

5 Overview Overview The 1RU Nexio AMP Compact is the second generation of Nexio Volt servers. It incorporates new hardware (processors, motherboard and video) and many new capabilities including support for more video channels: up to 8 channels of SD-only channels, up to 4 channels of mixed HD and SD. The Nexio AMP Compact is a resolution independent platform supporting concurrent streams of SD, 720p, 1080i and 1080p material. Device Configurations Gen-2 Models Model NXVOLTHD1 NXVOLTHD2 NXVOLTHD3 NXVOLTHD4 Description 2 SD-only channels or 1 HD/SD channel 2 HD/SD channel or 4 SD-only channels 3 HD/SD channel or 6 SD-only channels 4 HD/SD channel or 8 SD-only channels Upgrades and Options Hardware Options Product Name NXVOLT1TB NXVOLTHD-HDBNC NXVOLTHD8TB NXVOLTHDCOMA410 NXVOLTHDCPU NXVOLTHDFC NXVOLTHDUSB NXVOLTHHDSIO NXVOLTHDUP1 NXVOLTSSD-SYSD Upgrades and Options Spare 1TB media drive. HD-BNC to BNC jack adapter cable (12 inches long). Media drives (1TB each) for internal media storage. Codec acceleration board upgrade kit. Enables playback of AVC-Intra. Spare CPU module. Fiber channel 8 adapter. Recovery USB stick with preloaded AMP Compact Gen2 images. Spare MA-410 server express I/O module Add one HD channel via software upgrade. Applicable to the following systems: NXVOLTHD1, NXVOLTTHD2 and NXVOLTTHD3 Single SSD drive 2014 Imagine Communications Proprietary and Confidential May 2014 Page 5

6 Software License Upgrades Overview The software license upgrades enable additional HD or SD channels, and optional Media Applications. Software Application Upgrades Application Closed Caption Import DNxHD Support Description Support for exporting from a clip and importing to a clip closed caption data via FTP. Support for the recording and play out of DnxHD encoded clips. H.264 Codec Support Support for the play out of h.264 encoded clips. Nexio ClipSync Nexio PlayList Nexio PRX Encoder Nexio Remote Nexio Track Router Play back two separate clips together at the same time frame accurately. Event sequencing application that runs on NXOS or Nexio Remote for media playback. Generate a simultaneous low resolution proxy of content being ingested via baseband. Remotely administer and control Nexio video servers from any 64-bit Windows PC on the same LAN as your Nexio server. Software for Nexio Remote and NXOS that controls the routing of audio on ingest, the addition of external audio and closed captions to stored media, and audio routing rules on playout for multilingual broadcasts. Key Features 1 RU form factor Automatic Aspect Ratio Conversion (ARC ) using AFD (HD configured servers only) Dolby Digital and Dolby E audio pass-through Dual hot-swappable power supplies Easy integration with IP networks using Gigabit Ethernet for media transfers EIA-608 <> EIA-708 and WST <> OP-47 closed caption transcoding using software based real time processing (HD configured servers only) Includes FTP Server to move media from Nexio to Nexio or between Nexio and general purpose storage using these file formats: GXF, MOV, MPEG2 transport and program streams, MPEG4, MXF OP-1A, MXF OP-ATOM from P2 devices, Native LXF, WAV. Integrated up/down/cross conversion support using software based real time processing (HD configured servers only) Multitier user account access, prevents unauthorized operators from altering video/audio procamps or deleting media Read, generate, and write continuous and discontinuous VITC 2014 Imagine Communications Proprietary and Confidential May 2014 Page 6

7 Record and playback HD: MPEG-2 l-frame 4:2:0 profile up to 100 Mbps, and 4:2:2 profile up to 150 Mbps MPEG-2 Long GOP 4:2:0 profile and 4:2:2 profile up to 80 Mbps XDCAM HD at 35 Mbps (not available in 720p) DVCPRO HD at 100 Mbps XDCAM EX at 35 Mbps XDCAM HD422 at 50 Mbps H.264 playback only (optional) DNxHD (optional) AVC - Intra (playback optional) Record and playback SD: Overview MPEG-2 l-frame and MPEG-2 Long GOP 4:2:0 profile up to 15 Mbps, and 4:2:2 profile up to 50 Mbps IMX 30, IMX 40, and IMX 50 DVCPRO25 and DVCPRO50 DVCAM at 25 Mbps (625 only) H.264 playback only (optional) Interoperability Runs NEXIO operating system (NXOS) software for ingest, playout, file transfers, content management, and additional optional applications Single boot drive with an option for a second drive for RAID 1 Software-based codecs for coding and decoding SD and HD media Supports HD-SDI (SMPTE-292M) Supports NEXIO Farad shared storage with hundreds of terabytes of usable shared storage with RAID-601 storage protection Supports redundant Ethernet, which automatically switches operation from one Ethernet network to the other, if one Ethernet network fails Supports SD and HD content on the same chassis Supports up to 8 SD channels, or up to 4 HD channels Two Six-Core Intel Xeon 64-bit processors Works with a wide range of 3 rd party automation, archiving, and media management applications 2014 Imagine Communications Proprietary and Confidential May 2014 Page 7

8 Specifications Specifications System Specs 32 GB RAM Single SSD system boot drive (dual mirrored optional) Four USB 2.0 ports on back panel PCI Express platform Windows 7 Ultimate (64-bit) Video Specs HD SDI Inputs HD SDI Outputs Aspect Ratio Conversion Channels HD Aspect Ratio 16:9 HD Resolution and Frame Rates SD Aspect Ratio 4:3 16:9 SD Resolution and Frame Rates 4 Inputs via HD-BNC 4 Outputs via HD-BNC Up/down/cross conversion support EIA-608 <> 708 & WST <> OP-47 caption conversion AFD aspect ratio conversion Port based aspect ratio conversion User-based aspect ratio conversion SD = SDI (SMPTE-259M) HD = HD-SDI (SMPTE-292M) 25fps 29.97fps 50fps 59.94fps 25fps 29.97fps 25fps 29.97fps 29.97fps 25fps 2014 Imagine Communications Proprietary and Confidential May 2014 Page 8

9 Audio Specs Specifications Channels & Formats Compressed Audio Processing & Storage 8 pairs embedded per input channel 8 pairs embedded per output channel Dolby Digital (AC-3) and Dolby E passthrough 16, 20, or 24-bit PCM, 48kHz Video Compression Information HD Compression and Bit Rates HD Compressions Bit Rate Audio Notes MPEG2 4:2:0 I-Frame MPEG2 4:2:0 Long GOP MPEG2 4:2:2 I-Frame MPEG2 4:2:2 Long GOP 50, 80, 100 Any audio configuration All HD resolutions 18, 25,35,50,60,70,80 50,70,80,100,120,150 25,35,50,70,80 DVCPRO HD bit 720p, 1080i and 1080psf XDCAM HD bit 1080i, 1080 Psf only XDCAM EX bit 720p, 1080i and 1080psf XDCAM HD ch or 24 bit 720p, 1080i and 1080psf AVC-Intra encode 50, 100 Any audio compression 720p, 1080i and 1080psf only, 2 channel max AVC-Intra decode 50, 100 Any audio compression 720p, 1080i and 1080psf only, NXCP required MPEG4 (h.264) decode only 1-40 Any audio compression 720p, 1080i and 1080psf license required DNxHD Any audio compression 720p and 1080i license required 2014 Imagine Communications Proprietary and Confidential May 2014 Page 9

10 SD Compression and Bit Rates SD Compressions Bit Rate AUDIO Notes MPEG2 4:2: Any audio configuration up to 8 channels MPEG2 4:2: Any audio configuration up to 8 channels IMX 30, 40, bit or 8 16-bit DVCPRO 25, bit VCAM bit PEG4 (h.264) decode only Specifications Long GOP and I-frame include the same ranges 1-40 Any audio configuration License required (same as HD license) RAID Redundancy RAID Redundancy Specifications Controller RAID Protection Schemes Per Volume Intrinsic Mirroring Protection Scheme RAIDsoft software RAID management system RAID-3 (single drive parity; single drive failure protection) RAID-6 (double distribution parity, 2 drive failure protection) ECC (multiple drive parity; dual drive failure protection) Choice of RAID-3 or ECC storage protection plus fully mirrored storage area networks. Requires 2 SANs with identical configuration and capacity. Nexio Farad RAID-601 RAID-6 (drive protection) + RAID 0 (striping by Nexio RAIDsoft to add bandwidth) + Intrinsic Mirroring Storage External and Internal Internal Only External Only External Only External Only 2014 Imagine Communications Proprietary and Confidential May 2014 Page 10

11 Optional Operating System RAID 1 Specifications RAID 1 (Mirroring) protects data from drive failure by simultaneously writing the same data to two hard drives. Since each drive is an exact duplicate of the other, you can continue working if one fails. Timecode Connection Options The following is a list of the timecode connection options for the Nexio AMP Compact: RS-232 TCP/IP Leitch clock interface VITC reader, writer, and generator Control Specifications Input/Output Ethernet, TCP/IP via socket or UDP GPI Protocols Nexio Native Protocol VDCP Sony 9-Pin 2014 Imagine Communications Proprietary and Confidential May 2014 Page 11

12 Chassis Size Specifications Specifications Height Width Depth Depth with connectors Weight Rack Mounting Supported Rack Depth Chassis Cooling Regulatory Compliances 1.7" (43mm) 17.2" (437mm) 23.5" (597mm) 25" (635mm) 32 lbs (14.5 kg) 1RU Rack mount (sliding rack rails included) 26" (660mm) " (851mm) 6 x 40mm dual (back to back cooling fans RoHs System Power Specifications Item Efficiency Level Certification Power Supply AC Input Specification 80 PLUS - Gold Level Certified High Efficiency Power Supply with PMBus and I2C (1+1) 700W/750W Redundant AC-DC 700W: V, 50-60Hz, Amp 750W: V, 50-60Hz, Amp DC Output (+12V) 700W: +12V/ V DC Output (+5V) Standby Power Distributor Output 750W: +12V/ V 3 Amp +5V: 25 Amp +3.3V: 25 Amp -12V: 0.6 Amp System Operating Environment Item Operating Temperature Range Non-Operating Temperature Range Operating Relative Humidity Range Non-Operating Relative Humidity Range Operating Altitude Specification 41 F - 95 F (5 C - 35 C) 14F F (-10 C - 60 C) 8% - 90% (non-condensing) 5% - 95% (non-condensing) 10,000 ft 77 F (25 C) 2014 Imagine Communications Proprietary and Confidential May 2014 Page 12

13 Platform Specifications Specifications Platform Specifications Platform Type Specification CPU Intel Xeon Processor System RAM 8 x 4GB DDR3 133MHz (PC , 32GB) Nexio Volt Integrated Devices Specification I/O Specification Item USB LAN COM IPMI Specification 4 x USB 1.0, 1.1 and 2.0 (back panel) 2 x Gigabit Ethernet Intel I350 1 x RS232 via DB9 IPMI Controller: Renesas SH7757 BMC Dedicated IPMI LAN Interface: 1x RJ45 Realtek RTL8211E PHY IPMI Virtual Media over LAN IPMI Keyboard and Mouse over LAN 2014 Imagine Communications Proprietary and Confidential May 2014 Page 13

14 System Installation System Installation This chapter provides steps for installing the Nexio AMP Compact into the rack unit you are using. Please read this chapter all the way through before you begin installing your system. Rack Location Decide on a suitable location for the rack unit that will hold your device. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. The system needs to be placed near a grounded power outlet. Prepare for Setup The box your Nexio device was shipped in includes the items listed in this table. Installation Kit Contents Contents Cable VHDCI/RJ 16 port 1 Ethernet cables 2 HD-BNC extraction tool 1 Master adapter RJ-12 to DB9 connectors 4 Nexio Volt 1 Power cables 2 Rack rail kit includes: 1 Rails 2 Slides 2 Mounting brackets 2 Mounting hardware RJ-12 to RJ cables 4 Slave adapter RJ-12 to DB9 connector 4 USB sticks 2 Choosing a Setup Location Quantity assorted Leave enough clearance in front of the rack to enable you to open the front door completely (~25 inches). Leave approximately 30 inches of clearance in the back of the rack to allow for sufficient airflow and ease in servicing. This product is for installation only in a Restricted Access Location (dedicated equipment rooms, service closets and the like) Imagine Communications Proprietary and Confidential May 2014 Page 14

15 Rack Precautions System Installation Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them. In single rack installations, stabilizers should be attached to the rack. In multiple rack installations, the racks should be coupled together. Always make sure that the rack is stable before extending a component from the rack. You should extend only one component at a time. Extending two or more simultaneously may cause the rack to become unstable. General System Precautions Review the electrical and general safety precautions that came with the components you are adding to your chassis. Determine the placement of each component in the rack before you install the rails. Install the heaviest system components on the bottom of the rack first, and then work upwards. It is suggested that you use regulating uninterruptible power supplies (UPS) to protect the Nexio Volt from power surges, voltage spikes and to keep your system operating in case of a power failure. Allow the hot plug hard drives and power supply modules to cool before touching them. Always keep the rack's front door and all panels and components on the system closed when not servicing them to maintain proper cooling. Rack Mounting Considerations Ambient Operating Temperature If installed in a closed or multi-unit rack assembly, the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room. Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading. Circuit Loading Consideration should be given to the connection of the equipment to the power supply circuitry and the effect that any possible overloading of circuits might have on over current protection and power supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern Imagine Communications Proprietary and Confidential May 2014 Page 15

16 Reliable Ground System Installation A reliable ground must be maintained at all times. To ensure this, the rack itself should be grounded. Particular attention should be given to power supply connections other than the direct connections to the branch circuit (i.e. the use of power strips, etc.). Rack Mounting This section provides information on installing the chassis into a rack unit with the rails provided. There are a variety of rack units on the market, which may mean that the assembly procedure will differ slightly from the instructions provided. You should also refer to the installation instructions that came with the rack unit you are using. Identify the Sections of the Rack Rails The chassis package includes two rail assemblies in the rack mounting kit. Each assembly consists of two sections: an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail that secures directly to the rack itself. Note: The rack rails supplied with your device will fit a rack between 26" and 33" deep. Install Inner Rails Extensions The assembly kit shipped with the unit includes a set of inner rails and two inner rail extensions. The inner rails do not interfere with normal use of the chassis if you decide not to use a server rack. During rack mounting, it is suggested that you attach the inner rail extension to stabilize the chassis within the rack. Inner Rails and Extensions 1. Place the inner rail extensions on the side of the chassis aligning the hooks of the chassis with the rail extension holes. Make sure the extension faces "outward" just like the pre-attached inner rail. 2. Slide the extension toward the front of the chassis. 3. Secure the chassis with two screws. 4. Repeat the steps for the other inner rail extension Imagine Communications Proprietary and Confidential May 2014 Page 16

17 Install the Outer Rails to the Rack System Installation 1. Attach the shorter outer rail to the outside of the longer outer rail. You must align the pins with the slides. Both bracket ends must face the same direction. 2. Adjust both the shorter and longer rails to the proper distance so that the rail fits snugly into the rack. 3. Secure the long bracket to the front side of the outer rail with two M5 screws (3) and the short bracket to the rear side of the outer rail with three M5 screws (4). Outer Rail Assembly- right side front 1. Attach the shorter outer rail (1) to the outside of the longer outer rail (2). You must align the pins with the slides. Both bracket ends must face the same direction. 2. Adjust both the shorter and longer rails to the proper distance so that the rail fits snugly into the rack. 3. Secure the long bracket to the front side of the outer rail with two M5 screws (3) and the short bracket to the rear side of the outer rail with three M5 screws (4). Outer Rail Assembly - left side front 2014 Imagine Communications Proprietary and Confidential May 2014 Page 17

18 Install Chassis into Rack System Installation After the inner rails and inner rail extensions are installed on the chassis and the outer rails are installed on the rack, complete the following steps to install the chassis into the rack. 1. Align the chassis inner rails with the front of the outer rails on the rack. 2. Slide the chassis rails into the rack rails, keeping the pressure even on both sides (you may have to depress the locking tabs when inserting). When the server has been pushed completely into the rack, you should hear the locking tabs click into position. Slide Chassis Into Rack 3. Secure the front of the server to the rack using rack screws. Connecting the Redundant Power Supplies The device comes with two power cords that must be only plugged into grounded electrical outlets The device must be connected to an IT power system. In all cases, make sure that the device is also reliably connected to Earth (ground). It is essential that both power supply modules be connected at all times to your AC. For extra insurance against power failure loss, you might want to connect the two power supply modules to AC outlets on different circuit breakers or connect the system to a power supply that cannot be interrupted (USP) Imagine Communications Proprietary and Confidential May 2014 Page 18

19 Prevent Damage and Malfunction System Installation Read and observe all instructions in this section to keep your system working safely and effectively. Hardware Your system is delivered with all the necessary hardware and software already installed. You should not have to remove the chassis cover, however, if the system case is damaged, verify that all components are still properly seated and connected. Installing additional hardware or modifying the hardware in any way can compromise the operation of your system. CAUTION All drive bays must have a drive carrier installed even if the carrier does not contain a drive. This is necessary to maintain proper airflow. Anti-Virus Software If any anti-virus software is required on your device, you should install Microsoft Security Essentials and only configure it to monitor incoming and outgoing data. The manufacturer supports regular manual or scheduled scans on Server systems, during known off-line time periods when the software is not on-air or actively in use. Under these conditions, the manufacturer agrees that such scans may be conducted while software applications are running but are not performing editing, playback, output, or other productive operations. Any application or service which consumes system resources (including but not limited to system hard drive access, CPU cycles, and RAM or primary system bus traffic) will negatively impact the performance and operational status of the software. Such conditions may impair your Server system from meeting its operational requirements. Operating System Updates To assure the operation, service, technical support, and maintenance of Server systems on known tested and qualified operating system configurations, customers should not install any operating system updates on Server systems unless formally notified by the manufacturer to do so. Customers who do install additional operating system updates on Server systems waive the right for the manufacturer to assist with any updates which have not been formally approved. Furthermore, manufacturer service representatives may require you to remove any operating system updates which have not been formally approved for use on server systems, before offering assistance with troubleshooting and providing service, technical support, or maintenance Imagine Communications Proprietary and Confidential May 2014 Page 19

20 Automatic Updates System Installation The manufacturer builds and ships Server systems with the Microsoft Updates feature turned off. This prevents future operating system updates from automatically installing code which may prevent server systems from operating as expected. This system is built on a Windows 7 Ultimate 64-bit platform. It complies with the platform design rules as they existed when the software was built. The manufacturer has no control over Microsoft s platform support or the patches which Microsoft may issue. The manufacturer also has no control over the userconfigured distribution mechanism which Microsoft uses to push updates to machines running operating system software Imagine Communications Proprietary and Confidential May 2014 Page 20

21 Chassis Components Chassis Components Front Panel Components Number Description 1 Operating system (drive 0) Optional drive, requires drive 0 for RAID 1. Optional Hot swappable media drives configured as RAID 3 or RAID LED Indicators. 12 System power on/off button. 13 UID button. Front Panel Interface The front panel interface includes two push buttons, five LEDs and a warning indicator. Front Panel Interface 2014 Imagine Communications Proprietary and Confidential May 2014 Page 21

22 Front Panel Buttons Chassis Components There are two push-buttons located on the front of the chassis. These are the power on/off button and the UID button. Button Description Power: The main power switch is used to apply or remove power from the power supply to the system. Turning off system power with this button removes the main power but keeps standby power supplied to the system. Therefore, you must unplug the Nexio AMP before servicing the device. UID: The UID button illuminates an LED on both the front and rear of the chassis for easy system location in large stack configurations. The LED will remain on until the button is pushed a second time. Front Panel LEDs The control panel located on the front of the chassis has five LEDs. These LEDs provide you with information related to different parts of the system. LED Description Warning: Indicates the system health event has been triggered. Check the system event viewer for additional reasons of possible hardware failure. NIC 1: Indicates network activity on LAN 1 when flashing. NIC 2: Indicates network activity on LAN 2 when flashing. HDD: Indicates SAS3/SATA drive activity when flashing. Power: Indicates power is being supplied to the system's power supply units. This LED should normally be illuminated when the system is operating Imagine Communications Proprietary and Confidential May 2014 Page 22

23 Drive Carrier LEDs Chassis Components Each SAS3/SATA drive carrier has two LEDs on the front of the carrier. Carrier LEDs Green: The green LED indicates drive activity. A connection to the SAS3/SATA backplane enables the green LED to blink on and off when that drive is being accessed. Red: The red LED indicates a drive failure. Drive Configuration The Nexio AMP Compact disk subsystem is factory configured with the operating system on drive 0. Server Media Drives - Optional SAS3 drives in RAID 3 or RAID 6. Operating System - Drive 0 or optional RAID 1. RAID Configuration 2014 Imagine Communications Proprietary and Confidential May 2014 Page 23

24 OS and Media Drive RAID Configuration Drive RAID-1 RAID-3 RAID-6 Chassis Components 1 No No No Operating System-Windows 7 Ultimate (64-bit). 1-2 Optional Operating System as RAID 1 (Mirroring) protects data from drive failure by simultaneously writing the same data to two hard drives. Since each drive is an exact duplicate of the other, you can continue working if one fails Imagine Communications Proprietary and Confidential May 2014 Page 24

25 OS and Media Drive RAID Configuration (Continued) Chassis Components Drive RAID-1 RAID-3 RAID OR PLUS Optional Optional Operating System: Windows 7 Ultimate (64-bit) OR - Operating System as RAID1: (Mirroring) protects data from drive failure by simultaneously writing the same data to two hard drives. Since each drive is an exact duplicate of the other, you can continue working if one fails. PLUS - Media RAID 3: uses byte level striping with a dedicated parity disk. This happens because any single block of data will, by definition, be spread across all members of the set and will reside in the same locations. (RAIDsoft (TM) software RAID management system) Drive RAID-1 RAID-3 RAID OR PLUS Optional Optional Operating System: Windows 7 Ultimate (64-bit) OR - Operating System as RAID1: (Mirroring) protects data from drive failure by simultaneously writing the same data to two hard drives. Since each drive is an exact duplicate of the other, you can continue working if one fails. PLUS - Media RAID 6: Extends RAID-5 by adding an additional parity block; thus it uses block-level striping and two parity blocks distributed across all member disks. (RAIDsoft (TM) software RAID management system) 2014 Imagine Communications Proprietary and Confidential May 2014 Page 25

26 Back Panel Components Chassis Components The exact placement of items on your system may vary slightly from the drawing. Back Panel Item Description Links to additional Information 1 Two hot swappable, redundant power supplies Power Supply Modules 2 IPMI LAN port IPMI Dedicated LAN 3 AB4 IO AB4 Cable Design 4 NXCP (AVC-I playback)optional 8 Gigabit FC (2)optional 5 Video (9 PORTS) HD-BNC Video Inputs and Outputs 6 UID LED Front Panel Buttons 7 VGA connector VGA 8 1 Gigibit LAN 2 VGA 9 1 Gigibit LAN 1 10 USB Port 0-3 USB Ports 11 9-pin D-sub connector for RS-232 serial connection RS Imagine Communications Proprietary and Confidential May 2014 Page 26

27 Video Inputs and Outputs Chassis Components Broadcast I/O 1 SDI Out 1 2 SDI In 1 3 SDI Out 2 4 SDI In 2 5 SDI Out 3 6 SDI In 3 7 SDI Out 4 8 SDI In 4 9 Analog REF input IPMI Dedicated LAN IPMI Dedicated LAN LEDs The benefits of IPMI Dedicated LAN are console redirection and remote management without the need for specific OS support. Since IPMI LAN is built into the device, there is no need for external terminal servers and power management units. Console redirection is useful during system restarts and when there are network failures where as the remote management enables remote access to server's environmental status as well as power control (reset, reboot, shutdown, etc). All of this functionality comes regardless of the state of the operating system Imagine Communications Proprietary and Confidential May 2014 Page 27

28 IPMI LAN Link LED (Left) & Activity LED (Right) Color Status Definition Green Solid Amber Blinking Link (Left) Activity (Right) 100 Mb/s Active Chassis Components To use IPMI to remotely control and monitor the NEXIO Volt platform, download the IPMI View from VGA The VGA connector is used with a color monitor having a minimum resolution of 1024 X 768. It is located on the back of the device. RS232 There is one serial port designated for RS232 communication. This port can be used with a supported Time Code Converter module to lock the device to your house time reference. For more information, see the NXUSBTC User Guide and your Adrienne Box (NXUSBTC) documentation. Ethernet Ports There are two 1 Gigabit Ethernet ports (LAN1/2) located on the back panel to provide Internet connections and accept RJ-45 type cable. Link and Activity Indicators LAN Activity (right and left) LED Settings Status Link Green LED Link Amber LED Activity Yellow LED Definition OFF No connection or 10 Mbps ON 100 Mbps ON 1 Gbps OFF No connection Flashing Active 2014 Imagine Communications Proprietary and Confidential May 2014 Page 28

29 USB Ports Chassis Components There are 4 USB ports on the rear of the device that can be used to connect it to the server. USB 1.0, 1.1, and 2.0 are supported. Power Supply Modules The Nexio AMP Compact includes two hot swappable, redundant 700W/750W power supplies. These modules can be replaced while the system input and output power remain ON. Note. If an alarm sounds, refer to 2014 Imagine Communications Proprietary and Confidential May 2014 Page 29

30 Power Supply Module Failure. Chassis Components Power Supply LED Descriptions Color Condition Green Amber Off Definition System is on System is off and plugged in or SV standby is on No AC power to the system Cables The Nexio AMP Compact device supports external control of the server over RS-422 Serial connectors and GPI (General Purpose Interface) inputs. The Nexio AMP Compact can also use the serial connectors and GPI Outputs to communicate with and control external devices. The server supports up to 8 serial connections, 8 GPI inputs, and 8 GPI outputs. Because of the hight of the 1 RU housing, all of these connections must be managed external to the computer using a fanout cable. The fanout cable attaches to the Afterburner 4 (AB4) card on the back of the device using a very high density interconnect (HVHDCI) connection Imagine Communications Proprietary and Confidential May 2014 Page 30

31 AB4 Cable Design Chassis Components The AB4 cable was designed with no splices within the length of the cable. This provides 16 individual RJs. This approach greatly reduces the number of cables, simplifies the installation, connection, labeling, and dressing of cables, and improves the overall cabling to the chassis. Each individual port of the 16-port fanout cable must be identified. The manufacturer has labeled each port of the JR-11 with a number and a letter starting with A and 1. (The letters I and O have been omitted.) Fanout Cables Lengths and Part Numbers Fanout Cable Specifications Item Part Number Cable Length Description ft (210 cm) Total cable length less VHDCI connector ft (90 cm) Single 64 conductor cable length from top of VHDCI connector to individual RJ-12 cables ft (120 cm) 16 individual 4 conductor cables with RJ-12 male connectors ft (485 cm) Total cable length less VHDCI connector ft (365) Single 64 conductor cable length from top of VHDCI connector to individual RJ-12 cables ft (120 cm) 16 individual 4 conductor cables with RJ-12 male connectors 2014 Imagine Communications Proprietary and Confidential May 2014 Page 31

32 Pinout Tables AB4 Pinout Chassis Components VHDC168 to (16) RJ12MASTER fan-out cable (7ft) or -01 (16 ft) VHDCI Pin Port Signal RJ Pin RJ-11 Label RJ Pin VHDCI Pin Port Signal 1 GND NC NC 35 GND 2 1 TX TX- 3 1 RX+ 4 (A) RX- 4 2 TX TX- 5 2 RX+ 4 (B) RX- 6 3 TX TX- 7 3 RX+ 4 (C) RX- 8 4 TX TX- 9 4 RX+ 4 (D) RX TX TX RX+ 4 (E) RX TX TX RX+ 4 (F) RX TX TX RX+ 4 (G) RX TX TX RX+ 4 (H) RX GPO GPI GPO1 4 (J) GND GPO GPI GPO2 4 (K) GND GPO GPI GPO3 4 (L) GND GPO GPI GPO4 4 (M) GND GPO GPI GPO5 4 (N) GND GPO GPI GPO6 4 (P) GND GPO GPI GPO7 4 (Q) GND 2014 Imagine Communications Proprietary and Confidential May 2014 Page 32

33 VHDCI Pin Port Signal RJ Pin RJ-11 Label RJ Pin VHDCI Pin Port Signal GPO GPI GPO8 4 (R) GND 34 GND NC NC 68 GND Chassis Components RS422 Wiring - EIA-422 DB9 Generic RS-422 DB9 M RS-422 EIA- 422 SMPTE Master SMPTE TRIB Master TRIB RJ-12 Master RJ-45 DB9M SMPT E SMPTE Master DB9F SMPTE SMPT E TRIB RJ-12 ADC Maste r TRIB RJ-45D Serial 1 TX- 2 RX- 8 RX- 3 RX- 2 RX- 6 RX- 2 TX+ 7 RX+ 3 RX+ 4 RX+ 1 RX+ 3 RX+ 3 RX+ 3 TX+ 7 TX+ 1 TX+ 4 TX+ 1 TX+ 4 RX- 8 TX- 2 TX- 2 TX- 3 TX- 2 TX- 5 GND 6 RTS- 7 RTS+ 8 CTS+ 9 CTS- Master 2014 Imagine Communications Proprietary and Confidential May 2014 Page 33

34 RJ RS422 Pinout RJ11 6 pos, 4 pin, 1 pair RJ14 6 pos, 4 pin, 2 pair RJ12 PLUG (MASTER) Chassis Components RJ12 6 pos, 6 pin, 3 pair RJ45 8 pos, 8 pin, 4 pair 1 - TX+ 2 - TX- 3 - RX- 4 - RX+ 5 nc 6 nc RJ12 RECPT (TRIB) 1 - RX+ 2 - RX- 3 - TX- 4 - TX+ 5 nc 6 nc VHDC168 to (16) RJ12 RJ12 to DB9 Adapters There are two RJ12 to DB9 adapters available: tributary and master Imagine Communications Proprietary and Confidential May 2014 Page 34

35 Chassis Components AB4 (Master) Controlling External Device (Tributary) SMPTE DB9M RJ-12F 3 RX+ 1 TX+ 8 RX- 2 TX- 2 TX- 3 RX- 7 TX+ 4 RX+ 9 GND NA 1 NA -- 6 NA External Device (MASTER) Controlling AB4 (Slave) SMPTE RJ12F DB9M 7 RX+ 1 TX+ 2 RX- 2 TX- 8 TX- 3 RX- 3 TX+ 4 RX+ 9 GND -- 5 NA 1 NA -- 6 NA 2014 Imagine Communications Proprietary and Confidential May 2014 Page 35

36 GPI Pinout Reference Chassis Components VHDC168 to (16) RJ12 Master Fanout Cable 7 ft. or 16 ft. VHDCI Pin Port Signal RJ Pin RJ-11 # (Label) RJ Pin VHDCI Pin Port Signal 18 9 GPO1 1 9 (J) GPO GP GND GPO (K) GPO GP GND GPO (L) GPO GP GND GPO (M) GPO GP GND GPO (N) GPO GP GND GPO (P) GPO GP GND GPO (Q) GPO GP GND GP (R) GPO GBP GND 34 GND NC NC 68 GND 2014 Imagine Communications Proprietary and Confidential May 2014 Page 36

37 AB4 RJ12 GPI PINOUT RJ12 1 GPI -O 2 GPI - I 3 GPI - I GND 4 GPI-O 5 nc 6 nc GPI OUTPUT CIRCUIT OMRON G3VM-21LR1 NO GPI INPUT CIRCUIT MOCD207/SO Chassis Components 2014 Imagine Communications Proprietary and Confidential May 2014 Page 37

38 Monitoring Your Nexio Device Nexio Monitor Monitoring Your Nexio Device In addition to the indicators on the control panel, the Nexio AMP Compact has a software application called Nexio Monitor. This software monitors the local Nexio device. The application runs in your Windows system tray. System Tray Icon Right-Click to Open Nexio Monitor To access Nexio Monitor, right-click on the orange icon in the system tray of your device. (Use hover help to identify the Nexio Monitor icon.) Select Open to display Nexio Monitor Imagine Communications Proprietary and Confidential May 2014 Page 38

39 Selecting Monitored Diagnostics Monitoring Your Nexio Device Nexio Monitor allows you to select which parameters will be monitored by checking the boxes in the Monitored Parameters field. Indicators display the status of each parameter. Additional information displays in the Current Fault field. Monitored Diagnostics Monitored System No Error Indicator Error Indicator Monitored Parameter Description Fan Fan Failure Displays the current status of the fan. Temperature Overheat Displays the current status of the CPU temperature. LLM LLM Fault Displays the current status of the LLM. If the error indicator displays, a critical problem may exist. Power Supply NA Green indicates the power supply is operating correctly. Red indicates a power supply error. FTP NA NA FTP Server. Status messages display in the Current Fault field. Remote Monitoring Using IPMI If system administrators need remote access to monitor the Nexio device, they can enable the IPMI-subsystem available on their server. IPMI is a special network port available on the back of the Nexio AMP Compact which allows access to the server even in a power off or system failure state. See Back Panel Components. All it requires is that the server be connected to a power source and the IPMI port connected to a local area network. By default the IPMI port is disabled on Nexio AMP Compact servers. It must be enabled through the computer BIOS Imagine Communications Proprietary and Confidential May 2014 Page 39

40 BIOS Setup Monitoring Your Nexio Device 1. Press the Del key at bootup to enter the BIOS Utility. 2. From the menu bar select IPMI and press the Enter key. 3. Using the keyboard up or down arrow, select BMC network configuration and press the Enter key. 4. Using the keyboard up or down arrow select Configuration Address source and press the Enter key. 5. In the second Configuration Address source window, using the keyboard up or down arrow, select either Static and go to step 6, or select DHCP and go to step Static: a. Press the Enter key. b. Select Station IP address and enter an IP address. c. Press the Enter key. d. Select Subnet mask and enter a Subnet mask. e. Press the Enter Key. f. Select Gatway IP address (Optional) and enter an IP address. g. Press the Enter key. h. Go to step DHCP: a. Press the Enter key. b. Go to step Imagine Communications Proprietary and Confidential May 2014 Page 40

41 Monitoring Your Nexio Device 8. Using the keyboard up or down arrow select Update IPMI LAN configuration. 9. Press the Enter key Imagine Communications Proprietary and Confidential May 2014 Page 41

42 Monitoring Your Nexio Device 10. In the Update IPMI LAN configuration: a. Use the +/- key to change [No] to [Yes}. b. Press F4 to save & exit. For further details on the IPMI functions, refer to the IPMI Manual (SMT).pdf found on Supermicro web site Imagine Communications Proprietary and Confidential May 2014 Page 42

43 Maintenance Maintenance This chapter provides maintenance information on the power supplies, CMOS battery, and hard drive carriers Chassis Cover Removing the Chassis Cover Main Power Switch 1. Press the main power switch on the front panel of the Nexio AMP Compact to remove the power supply to the system. 2. Unplug both power cords from the system or wall outlets to remove the standby power to the system. 3. If necessary, label and disconnect all remaining cables to the device. 4. Use a grounded wrist strap designed to prevent static discharge when handling components. 5. Loosen the knurled captive panel screw an on the back of the device and slide the cover backwards toward the rear of the chassis. 6. Lift the cover up and off the chassis Imagine Communications Proprietary and Confidential May 2014 Page 43

44 Maintenance Remove Chassis Cover WARNING Do not operate the unit for a long period of time without the cover. The cover must be in place for proper airflow. Replacing the Chassis Cover 1. To replace, slide the cover forward toward the front of the chassis. 2. Secure the cover with the captive screw. 3. Reconnect all cables removed during removal. System Fans Six heavy-duty fans provide cooling by circulating air through the chassis to lower its internal temperature. Each fan unit is made up of two fans joined back-to-back. The two fans within a unit rotate in opposite directions. This counter-rotating action generates good airflow and works to minimize vibration. Replacing a System Fan 1. Use the switch on the front of the unit to turn the power off. 2. If necessary, label and disconnect all cables to the device except for the power cord. 3. Turn the power on to the device and observe which fan is not running. 4. Turn the power off to the device and unplug the system power cord from the outlet Imagine Communications Proprietary and Confidential May 2014 Page 44

45 5. Disconnect power cord from the failed fan's server board. Maintenance Fan Locations 6. Lift the failed fan from the mounting clip and pull it completely out of the chassis. Removing a Fan from the Chassis 7. Place a new fan into the vacant space where you removed the failed fan. Make sure the arrows on the top of the new fan point in the same direction as the arrows on the other fans. (Arrows on top of the fan indicate air flow direction.) 2014 Imagine Communications Proprietary and Confidential May 2014 Page 45

46 Maintenance Showing Fan Airflow 8. Reconnect the fan power cord to the same system header that the failed fan was connected to. System Fan Headers 9. Reconnect the power supply cables. 10. Power up the system and check that the fan is working properly before replacing the chassis cover. 11. Press the main power switch on the front panel of the device to remove the power supply to the system. 12. Replace the cover on the chassis and secure it with screws. 13. Reconnect the cables. Replacing the CMOS Battery To access the CR2032 CMOS battery, you must remove the Chassis Cover. Handle the battery carefully. A damaged battery could release hazardous materials. Only use a CR2032 CMOS battery Imagine Communications Proprietary and Confidential May 2014 Page 46

47 Please dispose of your old battery properly. Maintenance CR2032 Battery Location Battery Replacement Direction Powering Up Once you have removed the old battery and replaced it with a new one, you will replace the chassis cover and reconnect all cables and power cords. To power up, press the main power switch on the front panel and press the Delete key continuously to enter the BIOS setup screen. If your CMOS settings are lost, see AMI BIOS Recovery. Hot Swap Power Supplies The Nexio AMP device uses dual-redundant hot-swappable power supplies. These power supplies operate at a 100v to 240v input voltage. These power supplies are interchangeable. An amber light on the power supply is illuminated when the power is off and plugged in or when 5v standby is on. A green light is on when the power supply is operating. You can replace a failed power supply module without turning the system off. Note. For redundant operation, your system must have two working modules. If one module fails, you must replace it immediately Imagine Communications Proprietary and Confidential May 2014 Page 47

48 Replacing a Power Supply Maintenance Make sure you have a replacement power supply before you start this procedure. It is a good idea to keep a replacement power supply on hand so you can replace failed modules promptly. WARNING Unplug the power cord to the device before you remove the power supply. Redundant Power Supplies 1. Push the release tab on the back of the power supply. 2. Pull the power supply out using the handle. 3. Push the new power supply into the power bay until the tab clicks into the locked position. 4. Plug the power cord back into the module. The replacement power module will automatically power-up. You can confirm that the power module is working properly by checking to see that the power LED shows green. Removing the Hard Drive Carrier The Nexio AMP Compact comes equipped with hot-swappable hard drives. CAUTION All drive bays must have a drive carrier installed even if the carrier does not contain a drive. This is necessary to maintain proper airflow Imagine Communications Proprietary and Confidential May 2014 Page 48

49 Removing a Hard Drive Carrier Maintenance Press the release button on the drive carrier to extend the handle. Carefully swing the handle out fully and pull the carrier straight out. Carrier Removed from Chassis Installing a New or Replacement Drive Use the same procedure for installing a new drive into an empty carrier as for installing a new drive to replace an old one. 1. Remove the drive carrier from the unit. 2. Remove the four Phillips-head screws holding the drive to the carrier. (These screws cannot be used to secure the hard drive.) 3. Remove the failed drive from the carrier. If you are adding a brand new drive, the carrier will be empty. 4. Insert a new drive into the carrier. The PCB side must be installed face down with the connector end toward the rear of the carrier. 5. Make sure the screw holes in the drive align with the screw holes in the carrier Imagine Communications Proprietary and Confidential May 2014 Page 49

50 Maintenance 6. Secure the drive to the carrier with the four flat-head screws included in the box with the drive. 7. Insert the drive and carrier into its bay vertically. Align the carrier so that the release button is on the right side. When the carrier is inserted all the way into the bay, the release handle will retract. 8. Push the hard drive into the bay until it clicks and locks into position. AMI BIOS Recovery WARNING Do not upgrade the BIOS unless your system has a BIOSrelated issue. Flashing the wrong BIOS can cause irreparable damage to the system. Do not shut down or reset the system while the BIOS is updating. 1. Insert the USB stick that contains the new BIOS binary image. Power down the device. 2. Turn the power back on by pressing the main power switch on the front panel of the device while you press and hold the <Ctrl> and <Home> keys simultaneously on your keyboard. Hold both keys down until the USB device LED indicator comes on. This can take from a few seconds up to one minute. 3. Once the USB device's LED is on, release the <Ctrl> and <Home> keys. The system may generate beep codes to indicate that the BIOS ROM firmware is being updated. The screen will also display a DO NOT INTERRUPT THIS PROCESS message. 4. When the Boot Sector Recovery Process is complete, the system will reboot automatically. 5. When THE DOS prompt appears, type AMI.BAT BIOSname.###. 6. Do not interrupt the process until the flashing is complete and the BIOS has completed the update message displays. a. Unplug the two power cords from the redundant power supplies. b. Use a grounded wrist strap to prevent static discharge when handling components. c. Loosen the panel screw an on the back of the device and slide the cover backwards toward the rear of the chassis. d. Lift the cover up and off the chassis Imagine Communications Proprietary and Confidential May 2014 Page 50

51 e. Clear the CMOS by shorting the CMOS pads JBT1 with a small screwdriver Maintenance 7. Reconnect the two power cords to the power supplies and press the main power switch on the front panel. 8. On your keyboard, press DEL to go to the BIOS setup screen. 9. Press F3 to load the default. 10. Navigate to Save & Exit> Restore Optimized Defaults. Press Enter. 11. Navigate to make the following settings: Advanced > CPU Configuration: Hyper Threading = Disabled Intel Virtualization = Disabled Advanced > CPU Configuration > CPU Power Management Configuration: Power Technology = Disabled Energy/Performance Bias = Disabled Advance > SATA Configuration SATA Mode = RAID Mode Advanced > PCLe/PCI/PnP Configuration Load Onboard Lan 1 = Disabled Load Onboard LAN 2 = Disabled Video Priority = OFF BOARD 12. When you are finished making your changes, press F4 to save and exit Imagine Communications Proprietary and Confidential May 2014 Page 51

52 System Drive Recovery System Drive Recovery This Chapter describes the system recovery process using the system recovery image, also called the WIM image. Initial WIM Recovery Image The initial WIM image is captured to the recovery USB stick at the customer facility during initial system deployment. At the time of shipment, the Recovery USB stick does not include a WIM file. Prepare the Drive for Capture When you capture a WIM image, you are capturing the current state of the Operating System drive on the Nexio AMP Compact system to use for future system recovery. A WIM image capture can contain very large files. Before capturing the image you should delete unnecessary files (like log files and temporary files) that are not required as part of the WIM image. Format a Third-Party USB Stick The WIM image must be captured to a properly formatted USB stick. It is recommended that the WIM image is captured to the Recovery USB stick, which is already properly formatted for the WIM image. If you are using a third-party USB stick, use the following steps to format the USB stick for the WIM image. 1. Insert the third-party USB stick into one the USB port on the back of the Nexio AMP Compact. 2. Insert the USB stick from the manufacturer into the remaining USB port on the back of the device. 3. On the Nexio system, open the Y:\Programs\PE_Apps folder. 4. Double-click NxImage.exe to start the application. 5. From the File menu, select Format Disk. The Format Disk dialog opens Imagine Communications Proprietary and Confidential May 2014 Page 52

53 Format Disk Dialog System Drive Recovery 1. From the Assign Letter drop-down list, select only the third-party USB stick. 2. From the Format Type drop-down list, select NTFS. 3. Click the FORMAT button to format the third-party USB stick. Capture the WIM Image Use the following steps to capture a WIM image for future system recovery. 1. Insert the Recovery USB stick into the USB port on the back of the Nexio AMP Compact device. 2. Restart the system. 3. Continuously press F11 during the POST to open the Boot Menu. Boot Menu 4. Navigate to Programs\PE_Apps, then double-click NxWinPELoader.exe to start the Recovery Utility Launcher. 5. On the desktop, open the Recovery Utility Launcher. 6. Click the IMAGING button to open the NxImage application Imagine Communications Proprietary and Confidential May 2014 Page 53

54 System Drive Recovery 7. From the File menu, select Capture WIM Image to open the Capture Image dialog. Capture Image Dialog 8. Select the Step (1) Browse button to select the source drive 9. Select the Step (2) Browse button to identify the name and location for the image file. 10. Check the Make Bootable box. 11. Select the Capture Image button. When the capture is complete, click Close. Apply the WIM Recovery Image Use the following steps to apply a WIM image and restore your Nexio AMP Compact system. You will use the System Recovery USB stick that contains your WIM image. 1. Insert System Recovery USB stick into the USB port on the front of the Nexio AMP Compact server. 2. Restart the device. 3. Continuously press the F11 key during the POST to open the Boot Menu. Boot Menu 4. Navigate to Programs\PE_Apps, then double-click NxWinPELoader.exe to start the Recovery Utility. Launcher Imagine Communications Proprietary and Confidential May 2014 Page 54

55 5. On the desktop, open the Recovery Utility Launcher. System Drive Recovery 6. Click Imaging to open the NxImage application. 7. From the File menu, select Format Disk. 8. In the Assign Letter list, select C. 9. In the Format Type list, select NTFS. 10. Click the Format button. 11. When the formatting is complete, click Close to return to the NxImage application. 12. From the File menu, select Apply Image Imagine Communications Proprietary and Confidential May 2014 Page 55

56 System Drive Recovery 13. In the Apply Image dialog, click Open to access the Select the Source Image dialog. Apply Image Dialog 1. Navigate to the Recovery USB drive, open the WIM Image folder, and then double-click the.wim file. Select the Source Image Dialog 1. The filename displays in the Select the source image to apply field. 2. In the Apply Image dialog, click the Browse and select the C:\ drive. The drive displays in the Select the destination folder or drive to apply the image field. 3. Click the Apply Image button. The progress and status displays in the title bar. 4. Click Close to return to the desktop. 5. Restart the device Imagine Communications Proprietary and Confidential May 2014 Page 56

57 Troubleshooting Troubleshooting BIOS Error Beep Codes Power-On Self-Test routines (POST) are performed each time your Nexio system is powered on. During the POST routines, errors may occur. This section describes the error codes that you may observe. Non-fatal Errors Non-fatal errors allow the system to continue the boot-up process and the error messages typically appear on the screen. Fatal Errors Fatal errors will not allow your system to continue the boot-up process. The device indicates fatal errors by emitting a pattern of audible beeps. BIOS Error Beep Codes Beep Code Error Message Description 1 beep Refresh Circuits have been reset and the device is ready to power-up. 5 short beeps and 1 long beep Memory error 5 beeps No Con-In or Con-Out devices No memory is detected in the system. Control-in includes: USB or PS/2 keyboard PCI or Serial console redirection IPMI KVM or SOL Control-out includes: Video Controller PCI or Serial console redirection IPMI SOL 1 continuous beep System OH System overheat 2014 Imagine Communications Proprietary and Confidential May 2014 Page 57

58 Power Supply Module Failure Troubleshooting If a failure occurs with one of the redundant power supply modules, an alarm is generated. It is essential that both power supply modules be connected at all times; therefore it is recommended that the failed module be replaced immediately to maintain full power redundancy. Power Supply LED and Alarm Descriptions LED Color Alarm Description Action Amber Off Sounds System is off and plugged in. No AC Power to the System, Module power supply failure None Check facilities power Replace power supply module, see Hot Swap Power Supplies. Fan speed is controlled by system temperature via IPMI software. If a fan fails, the remaining fans will ramp up to full speed. Replace any failed fan as soon as possible with the same type and model. See Replacing a System Fan for replacement procedures. Universal Information LED Lights A fault occurs when the universal information LED is flashing or on. Universal information LEDs 2014 Imagine Communications Proprietary and Confidential May 2014 Page 58

59 Troubleshooting Problem Cause Action LED blinks red quickly Indicates a fan failure. Refer to System Fans. LED blinks red slowly Power failure. Refer to Power Supply Module Failure (on page 56). LED is red continuously Overheat condition, which may be caused by cables obstructing the airflow in the system or the ambient room temperature being too warm. 1. Verify chassis cover is closed. Refer to Chassis Cover. 2. Check the routing of the cables and make sure all fans are present and operating normally. 3. Contact Tech Support. Refer to Regional Service Contact Information. Deactivating the Universal Information (UID) LED must be performed in the same way it was activated. If the UID LED was activated via IPMI, you can only turn the LED off via IPMI and not with the UID button. You must deactivate the Universal Information (UID) LED, in the same way it was activated. If the UID LED was activated via IPMI, you can only turn the LED off via IPMI and not with the UID button. Red LED Drive Carrier Indicator On A red LED drive carrier indicates a drive failure. If one of the SAS3/SATA drives fail, you should be notified by your system management software. Drive Carrier Red LED On 2014 Imagine Communications Proprietary and Confidential May 2014 Page 59

60 LAN 1/2 LEDs Off Troubleshooting Each Ethernet LAN port has two LEDs, the one on the right to indicate activity and the one on the left to indicate LAN link speed. No Link or Activity LED Indications LAN Activity Indicator (Right) LED Settings Color Cause Off Ethernet link not established RJ-45 cable is unplugged or defective Either all of the nodes on the LAN are switched off LAN Activity Indicator (Left) LED Settings Color Cause Off No connection or 10 MBps RJ-45 cable is unplugged or defective IPMI Dedicated LAN LEDs Off The IPMI LAN has two LEDs, the one on the right to indicate activity and the one on the left to indicate IPMI LAN link speed. IPMI Dedicated LAN LEDs Follow these steps if your LED indicates no link speed or activity. 1. Unplug power from the device and wait a few minutes for the capacitors to lose power. 2. Plug in your RJ45 cable into the dedicated IPMI port. The link layer must be active, so the other end must be plugged into an active port on your network switch. 3. Power the device back on. See IPMI Dedicated LAN information about for link speed and Activity LED indicators Imagine Communications Proprietary and Confidential May 2014 Page 60