Nexio 7.5 Software Release

Transcription

1 Installation Guide Nexio 7.5 Software Release June Delivering the Moment

2 Publication Information 2014 Imagine Communications Corp. Proprietary and Confidential. Imagine Communications considers this document and its contents to be proprietary and confidential. Except for making a reasonable number of copies for your own internal use, you may not reproduce this publication, or any part thereof, in any form, by any method, for any purpose, or in any language other than English without the written consent of Imagine Communications. All others uses are illegal. This publication is designed to assist in the use of the product as it exists on the date of publication of this manual, and may not reflect the product at the current time or an unknown time in the future. This publication does not in any way warrant description accuracy or guarantee the use for the product to which it refers. Imagine Communications reserves the right, without notice to make such changes in equipment, design, specifications, components, or documentation as progress may warrant to improve the performance of the product. Trademarks 6800+, ADC, CCS Navigator, Channel ONE, ChannelView, ClipSync, Delay, D Series, D Series DSX, Deliver the Moment, Delivering the Moment, FAME, Farad, G8, G Scribe, HView, IconMaster, IconLogo, IconStation, IconKey, InfoCaster, InfoCaster Creator, InfoCaster Manager, InfoCaster Player, InstantOnline, Invenio, Live Update, mcapture, Magellan, Magellan CCS Navigator, Magellan Q SEE, MultiService SDN, NetPlus, NetVX, NewsForce, Nexio G8, Nexio AMP ChannelView, Nexio Channel ONE, Nexio ClipSync, Nexio Delay, Nexio Digital Turnaround Processor, Nexio Farad, Nexio G Scribe, Nexio IconKey, Nexio IconLogo, Nexio IconMaster, Nexio IconStation, Nexio InfoCaster, Nexio InfoCaster Creator, Nexio InfoCaster Manager, Nexio InfoCaster Player, Nexio InfoCaster Traffic, Nexio InstantOnline, Nexio mcapture, Nexio NewsForce, Nexio NXIQ, Nexio Playlist, Nexio Remote, Nexio RTX Net, Nexio TitleMotion, Nexio TitleOne, Nexio Velocity ESX, Nexio Velocity PRX, Nexio Velocity XNG, Nexio Volt, OPTO+, Panacea, Platinum, Playlist, Predator II GRF, Predator II GX, Punctuate, Remote, RTX Net, QuiC, Q SEE, SD STAR, Selenio, Selenio 6800+, SelenioNext, Selenio X50, Selenio X85, Selenio X100, TitleMotion, TitleOne, Velocity ESX, Velocity PRX, Velocity XNG, Versio, Videotek SD STAR, X50, and X85 are trademarks of Imagine Communications or its subsidiaries. Altitude Express, Connectus, Enabling PersonalizedTV, ICE Broadcast System, ICE Illustrate, ICE Q algorithms, ICEPAC, Imagine ICE, Inscriber, Inscriber Connectus, Invenio, NEO, Nexio, Nexio AMP, PersonalizedTV, RouterWorks, Videotek, Videotek ASI STAR, Videotek GEN STAR, and Videotek HD STAR are registered trademarks of Imagine Communications or its subsidiaries. Microsoft and Windows are registered trademarks of Microsoft Corporation. HD BNC is a trademark of Amphenol Corporation. Some products are manufactured under license from Dolby Laboratories. Dolby and the double D symbol are registered trademarks of Dolby Laboratories. DTS Neural audio products are manufactured under license from DTS Licensing Limited. DTS and the Symbol are registered trademarks & the DTS Logos are trademarks of DTS, Inc DTS, Inc. All other trademarks and trade names are the property of their respective companies. Contact Information Imagine Communications has office locations around the world. For locations and contact information see: us.aspx Support Contact Information For support contact information see the following: Support Contacts: support.aspx ecustomer Portal: Imagine Communications All Rights Reserved Page 2 of 14

3 Contents Contents Installation Procedures... 4 Nexio 7.5 Software Release... 4 Windows Platform Requirements... 4 NX3601 and NXVolt PRXEncoder... 5 Recommended Best Practices... 5 Back up Your Nexio Settings... 5 Save WIM Images... 6 Service Alerts and Windows Updates... 6 Minimum Nexio Software... 6 Planning Your Upgrade... 6 Download Files... 7 Simple Upgrade of System on 7.0 Software... 7 Shut Down Nexio Devices... 8 Staged Upgrade of Nexio Platforms on Pre 7.0 Software... 8 Nexio Setup... 9 Using Nexio Setup Downgrading from 7.5 to Verify Your MA Board Number Downgrading a Nexio Server with an MA410 Device Imagine Communications All Rights Reserved Page 3 of 14

4 Nexio 7.5 Software Release Installation Procedures This Installation Guide provides instructions on running the installer version of the Nexio 7.5 software release. It is very important that you read the instructions all the way through. Nexio 7.5 Software Release This software release applies to the following platforms: Nexio Volt Gen 1 2 (NXVolt1401 and NX1801) Nexio AMP Gen 1 6 (NX3601 and NX3801) NX1011 Series (MIOH, MGX, PTCD, FCP) NX1010 Series (MIOH, MGX, PTCD, FCP) Velocity ESX and IOL Platforms All platforms that use an LLM must be upgraded for this release. For the FCP Gateway (NX101xFCP), the installer not only includes the updated installs for the LLM and system management tools, but an updated CIFS Server software package. This is a mandatory update for any NX101xFCP platform in the system. Previous releases of the CIFS Server will not work on a Nexio system that has been upgraded to 7.5. For the Proxy Transcoder (NX101xPTCD), the installer includes only the updated installs for the LLM and system management tools. The Proxy Transcoder must already be upgraded to the Global Proxy 2.5 or 3.0 release. For the Velocity ESX and IOL Platforms, the install files include a special folder containing its own installer files. The Velocity application itself must already be upgraded to the Velocity 2.5 release or later. Do not attempt to upgrade a system to 7.5 if it includes the Nexio XS platform (NX3600) or the NX1000 Series platform. Those legacy platforms do not have the processing power required to keep up with the advanced feature sets in today s Nexio releases. Windows Platform Requirements The Nexio 7.5 software release requires the Windows 7 64 bit operating system (or later) for most client based applications. For those Nexio platforms which still run on Windows XP (NX3601, NXVolt1401, NX1010 platforms), the 7.5 upgrade will not include the software for NXOS, Nexio FTP Client, and Nexio Delay. Although it is possible to use these applications from the Nexio software release, any new features from the 7.5 release will not be functional. In addition, no fixes will be applied at the level in the future Imagine Communications All Rights Reserved Page 4 of 14

5 Recommended Best Practices To make full use of the Nexio 7.5 features on these XP platforms, we strongly recommend installing NXOS, FTP Client, and Delay on remote Windows 7 or Windows bit workstations. These application have the same feature set running remotely and will continue to be part of future Nexio software releases. All remote client computers using these applications are required to run only the Windows 7 or Windows bit operating system. Note. NXOS, Playlist, and Delay require additional software licensing in order to operate remotely on a client workstation. NX3601 and NXVolt1401 Because of the above Windows operating system requirements, it is important to plan ahead and decide which client applications will run with your NX3601 and NXVolt1401 platforms. Both NXOS and Delay make use of the PLRealtime service which is installed on every Nexio video server. However, the PLRealtime service only works with NXOS and Delay if they are from the same software release. If you plan to use the release client applications you should not upgrade the PLRealtime service that is included with the 7.5 release. When running NexioSetup to upgrade your servers, you will see PLRealtime is listed for both platforms. However, by default the checkbox for PLRealtime is not selected. Leave it unchecked as you run your upgrade install. If you plan to use the 7.5 release client applications remotely you must upgrade with the PLRealtime service that is included with the 7.5 release. When running Nexio Setup to upgrade your servers, you must select the checkbox next to PLRealtime so that it will be included in the upgrade install. PRXEncoder When you install the Nexio 7.5 Software Release, you should not update the PRX Encoder during the install if you currently run the 2.5 software releases for Velocity and/or Global Proxy. In this case, you can update to 7.5 as long as you do not update PRX Encoder. To do this, you will run the 7.5 install routine and de select PRX Encoder on the installer screen. Please refer to SA314 for further information. If your system is running Velocity 3.0 or Global Proxy 3.0 software, you must update PRX Encoder during the 7.5 install process. Recommended Best Practices As part of any Nexio software release, there are certain procedures we strongly recommend you follow in order to safely upgrade your system and provide yourself with a path backward should the need arise. Back up Your Nexio Settings At minimum, take a snapshot of every platform. Use the NxSnapShot application found on every platform in the C:\VR\Utilities folder. Save the text file output from NxSnapShot and save it to a folder on a shared drive external to the Nexio platform Imagine Communications All Rights Reserved Page 5 of 14

6 Planning Your Upgrade In addition, there are files embedded within the Nexio system that are worth preserving. For example, user accounts should be regularly backed up. This requires an admin level log on to NXOS or Velocity. In those applications you will find the menu item for User Settings\User Management. Select all the user accounts and export both the settings and the accounts for each. Lastly, if your site uses the audio track routing feature, within NXOS select the menu item for View\Audio Tag Definitions. The resulting table can be exported and saved as an XML file. Save WIM Images In the unlikely event that you have to retreat from the upgrade process, it is strongly recommended that you capture a current image of every Nexio platform in your system using the Windows Imaging process (WIM). Using this method, it is easier to preserve the current computer image and recover it completely should anything go wrong during the upgrade. For information and instructions on how to perform WIM captures and deployments, please see the Nexio Backup and Recovery System Guide. Use the following link and navigate to 060 Transmission and Specialty Servers > Documentation > Service. Service Alerts and Windows Updates If you are upgrading your servers from prior releases, you should review the current list of Nexio Service Alerts to make sure that all the recommended settings and drivers have been updated prior to the 7.5 installation. In addition, run Windows Update and apply any critical or important updates for the operating system. Minimum Nexio Software The Nexio 7.5 Software Release is intended to be run on a Nexio system currently running at least the Nexio 6.0 Software Release. If you are upgrading from an earlier Software Release, you must performing an incremental upgrade to 6.0 prior to installing this release. As part of this incremental upgrade, please verify that the server system continues to work after each upgrade prior to running the next upgrade. Planning Your Upgrade The Nexio 7.5 Software Release is a relatively minor upgrade from the Nexio 7.5 Software Release. You do not need to take your system off line to perform the upgrade. However the upgrade does require planning and time to implement. Here are the steps for upgrading a Nexio system currently at the 7.0 release to 7.5: 1. Download the Nexio 7.5 Software Release files onto a USB stick or network drive accessible by all Nexio platforms 2. Perform a simple upgrade of the Nexio platforms If however you are upgrading from a Nexio software release prior to 7.0, the upgrade should be taken very seriously. The entire Nexio system must be taken off line during the upgrade process. That means 2014 Imagine Communications All Rights Reserved Page 6 of 14

7 Planning Your Upgrade scheduling enough time to safely take everything down and perform a safe and well verified upgrade process. Here are the steps for upgrading a Nexio system currently at a software release prior to the 7.0 software release: 1. Download the Nexio 7.5 Software Release files onto a USB stick or network drive accessible by all Nexio platforms. 2. Shut down all Nexio applications in the specified order. 3. Perform a staged upgrade of Nexio platforms. Download Files The Nexio Software Release files are now downloaded from the new Imagine Communications cloud based file sharing system. Use this link: and navigate to: Public > 060 Transmission and Specialty Servers > Software > The required files are split into two self extracting files. Nexio7.5: the main installation files Nexio7.5_Drivers_and_SAs: the most recent service alerts and drivers. Typically the installation files will be extracted onto the root of a USB stick. In doing so, the USB stick can then be used as part of the WIM process for doing backup and recovery of Nexio platforms. The drivers and service alerts should be extracted onto the same USB stick. Simple Upgrade of System on 7.0 Software 1. If you have a Nexio system with Media Host platforms (NX101xMIOH), you must first upgrade all client servers connected to the Media Hosts. CAUTION. Failure to first upgrade the client servers connected to the MIOH servers could result in the client servers being disconnected. 2. Upgrade all other servers in any order. If you have Media Host servers, be sure to take down only one at a time so that the client servers will continue to operate with access to the storage. When running the Nexio Setup upgrade on internal storage based servers (HDIs), the install process will indicate that a storage type must be chosen. Choose Farad/Internal as the storage type (located in the upper right corner) and proceed according to the instructions. For all of these upgrades, follow the steps below using Nexio Setup to manage your software and firmware updates. Run Nexio Config after the upgrade and after any reboot that may be required. Verify the network settings, any video or channel settings, making any changes necessary, and then save a new preset in Nexio Config. Even if you did not make any changes, save a new preset and then click Apply. Tip. For information on how to use Nexio Config, look for the Nexio Config User Guide in the Nexio 7.5 Software Release Docs folder. If after applying the changes in Nexio Config another computer restart is required, perform the restart immediately before testing the software Imagine Communications All Rights Reserved Page 7 of 14

8 Planning Your Upgrade Shut Down Nexio Devices The following instructions are only required if you are upgrading from a Nexio software release prior to the 7.0 software release. Depending on the size and complexity of your Nexio system, this can be a trivial exercise or require a well planned orchestration. It is very important to get every Nexio platform with an LLM running on it closed down properly. In the simplest fashion this means closing out any Nexio client applications that might be running such as NXOS or Velocity, the Nexio FTP Client and the Nexio FTP Server. Only after those are closed should you shut down the LLM. Tip. If you don t see the LLM on the desktop, look in the system tray. You can right click on its icon and select Exit LLM. If you have a large system with Media Host platforms (NX101xMIOH), you should close the client platforms first before the Media Hosts. As you exit out of those client platforms, monitor the main LLM user interface on all of the MIOH platforms where you see the list of connected nodes. Before you close out the LLMs on the MIOH platforms, there should be no other LLM nodes listed. Staged Upgrade of Nexio Platforms on Pre 7.0 Software Do not run the 7.5 upgrade on every Nexio platform in your system and then start them all up at once. If there are any issues during the upgrade, you cannot effectively troubleshoot them when everything has been upgraded. Instead you should roll out the upgrade in a staged release. Identify a few select platforms to update first. If you have a Media Host system, update two MIOH platforms first. After the MIOH platforms are running or, if your system does not include MIOHs, upgrade a Nexio video server next. For all of these upgrades, follow the steps below using Nexio Setup to manage your software and firmware updates. Run Nexio Config after the upgrade and after any reboot that may be required. Verify the network settings, any video or channel settings, making any changes necessary, and then save a new preset in Nexio Config. Even if you did not make any changes, save a new preset and then click Apply. Tip. For information on how to use Nexio Config, look for the Nexio Config User Guide in the Nexio 7.5 Software Release Docs folder. If after applying the changes in Nexio Config another computer restart is required, perform the restart immediately before testing the software. When starting up the MIOH platforms, if any, and then the Nexio video server, you should look to make sure there are no errors in the LLM interface, in the errlog file generated by the LLM, and in the basic functionality of the video server. That includes simply recording and playing back media using whatever controlling applications are most used in house. If a third party controller is involved, be sure there is no lack of connection or control of the video server. If using NXOS, be sure to log in under a non administrative account, that the MediaBase looks intact, that clips can be queued and played and recorded. Even when given the green light to upgrade the rest of the platforms, it is still a good idea to upgrade just a few at a time and test, then a few more and test. Think about your different workflows to test 2014 Imagine Communications All Rights Reserved Page 8 of 14

9 Nexio Setup against: FTP functionality, editing either via Velocity or through a CIFS Server, playlist control of a channel, MOS Playlist Manager, or anything managed by a third party or remote work station. And finally, once every platform has been upgraded and validated, take another NxSnapShot of the system. It will be useful down the road if anything changes and something needs to be troubleshot. Nexio Setup The Nexio software installation routine is an all in one interface completely managed by an application called Nexio Setup. Nexio Setup will install the Nexio 7.5 Software Release on any of the supported platforms, targeting only the specific application updates required for each platform. On launch it detects the platform type of each and provides a list of all the applications that you can install or upgrade on that particular platform. Tip. Be extra careful with NX101x platforms. You will need to manually select which exact platform type is being upgraded as part of the Nexio Setup process. Nexio Setup includes the ability to install (and uninstall) all selected applications with one click. It is also possible to install a single application at a time. Installation routines for the following applications are included in Nexio Setup. Installer LLM NXOS/Nexio Remote Description The core server software required to run the Nexio platforms. The Nexio controlling application. Requires Windows 7 64 bit operating system. FTP Server FTP Client The proprietary Nexio file transfer protocol server software. The Nexio FTP client application designed to work with the FTP server. Requires Windows 7 64 bit operating system. Nexio Config Nexio Monitor The configuration tool for setting up Nexio platforms. The monitoring tool for Nexio platforms. SNMP Nexio Display App Magellan Diagnostic Logging The SNMP agents for alerting external monitoring applications. The application that configures the LCD control panel on certain platforms. The Imagine Communications logging collection and viewing tool Imagine Communications All Rights Reserved Page 9 of 14

10 Nexio Setup Installer Nexio Delay Nexio PRX Encoder Nexio P2 Server Start Timeline Playback Service Description A record and delayed playback application. Requires Windows 7 64 bit operating system. An application to make low resolution proxies of Nexio media. An FTP client application to provide access to P2 media. A function to enable the service that allows Media ID playout on Nexio systems. Run Firmware Updater A function to call the Nexio firmware update process, if needed. You can also use Nexio Setup to install or update the following applications on your client workstation: Nexio Remote (including Nexio PlayList) Nexio Delay FTP Client Nexio Player Magellan Diagnostic Logging Farad Storage Manager Some of these applications are optional and require software licensing at an additional cost. All of them require the Windows 7 or Windows bit operating system. Using Nexio Setup Locate the USB stick or network drive containing the Nexio 7.5 Software Release and follow these steps. Note. You should scan any USB stick for viruses before running any software upgrade. Start Nexio Setup Browse to the Nexio 7.5 Software Release files and double click NEXIOSetup.exe. If you are using the Nexio Setup Installer for the first time, a pop up displays. Click Yes to copy the files onto the local hard drive. Click No to run the installation from its current location. If this is NOT the first time that you are running Nexio Setup Installer, the following pop up displays Imagine Communications All Rights Reserved Page 10 of 14

11 Nexio Setup Click one of the following: Run local copy if you are using the same USB stick. The installation will run from the files on the hard drive. Update local copy if you are using a different USB stick or set of install files. The new files will be copied to the hard drive and the installation will run from the hard drive. Run from disk if you want to run the installation from the USB stick. The Nexio Setup window displays for the detected platform Imagine Communications All Rights Reserved Page 11 of 14

12 Nexio Setup Control Installation Platform Installs Indicator Installs New Version Current Version Info Icon Single Install Indicator Storage Type Show License Agreement Explore Documents Definition Shows the detected platform. If the platform detected is not correct, select the correct platform from the drop down list. Indicates whether or not the listed application is currently installed. Allows you to select which applications to install or update. Shows the new version that will be installed or updated. Shows the software version currently installed. Shows you information on the application files that are part of the installation. Allows you to install a single application. Allows you to select the correct storage type: Farad/Internal select to connect to storage via Farad storage system or storage internal to the server (HDI) NXS 3100 SBOD select to connect to storage via Fibre Channel. Display software license agreement. Displays Windows Explorer where you can access the available documentation. Installing Multiple Applications Follow these steps to install the selected applications simultaneously. Verify that you have selected the correct applications in the Installation Platform list and in the What to Install field. Verify that you have selected the correct storage type in the Storage Type field. Click Uninstall Selected Applications to uninstall the old installed applications. Click Install Selected Applications to begin the installation. Observe all pop ups that display. You may be required to shut down the system or turn it completely off prior to restarting after the installation is complete. Installing a Single Application The Nexio Setup window allows you to install or update a single application at a time. Click on the appropriate Single Install plus (+) sign next to the desired application to begin the installation. The 2014 Imagine Communications All Rights Reserved Page 12 of 14

13 Downgrading from 7.5 to installation steps will vary from one application to the next. Follow the instructions on the screen until the process is complete. Downgrading from 7.5 to If you have installed the Nexio 7.5 software release and for some reason need to downgrade back to 7.0.2, you can run the installer on top of the 7.5 software to affect a downgrade. However, you must follow these additional steps if your device has an MA410 board installed. Verify Your MA Board Number From the Windows Start Screen type device manager. Look under Sound, video and game controllers. To view the number of your MA device. If you have an MA400 device you can run the Nexio Setup installer without taking additional steps. If you have an MA410 device, you must follow these steps to downgrade from 7.5 to Downgrading a Nexio Server with an MA410 Device 1. Before you run Nexio Setup, uncheck the Run Firmware Updater control Imagine Communications All Rights Reserved Page 13 of 14

14 Downgrading from 7.5 to Run Nexio Setup following the screen prompts. Do not reboot the server when Nexio Setup finishes the install. 3. Navigate to C:\VR\Utilities\Board0 and delete the file named MA400SE_ nfw. 4. Navigate to C:\VR\Utilities and double click on the file: NxSeFirmwareUpdater.exe. 5. When the update is complete, click the OK button on the pop up to power off the server. 6. Once powered off, press the power button to restart the server Imagine Communications All Rights Reserved Page 14 of 14