The Corporation of the TOWN OF MILTON

Transcription

1 The Corporation of the TOWN OF MILTON Report To: From: Committee of the Whole M. Paul Cripps, P. Eng., Commissioner, Engineering Services Date: November 7, 2016 Report No: Subject: Recommendation: ENG Milton Transit Service Plan THAT ENG be received; AND THAT the service level initiatives proposed in the 2017 Milton Transit Service Plan be considered during the annual Budget process. EXECUTIVE SUMMARY The 2017 Milton Transit Service Plan outlines service adjustments, service level improvements and infrastructure investments planned for 2017, as well as long term initiatives to investigate for future consideration. REPORT Background Milton Transit will deliver over 35,000 scheduled service hours in 2016 to serve the existing conventional transit service area with eight (8) fixed routes, demandresponsive Trans-Cab service, employment shuttle service, afternoon / evening GO Drop-off shuttle service and high school special service. Highlights to date include: Introduction of fare increase in January 2016 to reflect incremental operating costs and service improvements made in 2015; Continued implementation of GO Connect (dynamic transit) pilot project, ending April 1, 2016; and subsequent reintroduction of afternoon / evening GO Drop-off shuttle service in April 2016; Alignment of fixed-route schedules and GO Drop-off departures to meet additional and modified GO Train service in September 2016, including 100% GO Train meets in the afternoon / evening; Continued legacy programming throughout the year (Seniors Month, Read and Ride, Passenger Appreciation Day, Stuff-a-Bus campaigns); and Passenger trips projecting an 8% annual increase, or an additional 32,225 trips. The 2017 Milton Transit Service Plan outlines short term service adjustments and infrastructure projects planned for 2017, as well as longer term initiatives for future

2 The Corporation of the TOWN OF MILTON Report #: ENG Page 2 of 6 investigation and consideration. All capital and operating impacts associated with expansion and service level programming will be considered during the annual budget process. The Service Plan focuses on four (4) key objectives: 1. Continue to improve schedule reliability and adherence 2. Provide growth services to newly developed areas 3. Incrementally introduce enhanced service levels 4. Align strategic infrastructure investments with service priorities Education Village It is important to note that all proposed short and long term Service Plan initiatives provide foundational support for serving post-secondary institutional developments. Serving a university campus locally is a unique and significant opportunity for Milton Transit to leverage demand and loyalty for increased transit service levels system-wide. As has been demonstrated by many Canadian municipalities with university campuses, post-secondary students represent an ongoing market for transit demand, and it is therefore important to recognize and prepare a complimentary service level foundation. Service Plan Process The development of the 2017 Service Plan included a comprehensive approach for soliciting public input, while ensuring alignment with corporate strategic plan and Transit Master Plan objectives (Appendix I). All inputs provide rationalization of service priorities. Inputs include: Ongoing / year-round collection and analysis of service requests Review of ridership data and new growth areas Assessment of results and service requests from passenger / non-passenger onboard and online surveys in May (summarized in ENG ) Alignment of potential service initiatives with corporate goals / objectives ( Transit Master Plan, Destiny Milton 3, etc.) Development of a draft Service Plan 2017 Solicitation of public and stakeholder input on draft Service Plan via public input session on September 21 (presentation boards located in Appendix II) and online from September Finalization of draft routing and service level priorities with input into the 2017 Capital and Operating Budget process If approved, implementation of Service Plan throughout 2017 (e.g. building of service schedules, detailed routing, communication of service modifications, etc.) The communications plan throughout the Service Plan process included a variety of hard copy and electronic media channels, including media releases, advertisements in the Canadian Champion, boosted social media posts, Town and Transit website

3 The Corporation of the TOWN OF MILTON Report #: ENG Page 3 of 6 updates, online survey feedback forms, posters at Town facilities and on buses, messaging and notifications to Council members. The public input session, held at the Milton Sports Centre on September 21, elicited a positive public turnout, with over 100 participants during the two (2) hour session window. The session provided for in-person dialogue alongside the outline of the proposed Service Plan on display, with illustrated maps and routes. Further interactive comments were collected on post-it notes attached to a model Milton Transit bus, found in Appendix III. A summary of comments from the subsequent online feedback forms can be found in Appendix IV. Discussion Common themes were evident throughout the Service Planning process, which guided the development of service priorities for Comments and feedback received aligned with responses from the Let s Talk Transit survey, which was administered onboard and online in May 2016 (ENG ). Themes focused on service growth initiatives, higher service level requests / frequency and extended service availability into the evenings and on weekends, and greater service area coverage. Participants also valued the importance of service delivery, reliability, schedule adherence and customer service. The following Service Plan initiatives have been included for 2017 implementation (maps of all service additions and route modifications can be found in Appendix II): Proposed Service Additions As part of the approved 2016 Capital Budget and associated operating impacts reflected in the 2017 base budget, Milton Transit will be receiving two (2) expansion buses to serve new growth areas and target markets. Route 9, with service from Milton GO Station to Main St, Ontario St / Regional Rd 25, Britannia Rd, Etheridge Av, Farmstead Dr. o Effective: Monday, April 3, 2017 o Service Hours / Frequency: Monday-Friday: 5:25 am 8:00 pm (30 minute peak, 60 minute off-peak service); Saturday: 7:40 am 7:10 pm (60 minute service) o Additional mid-day frequency increase on Route 4 to be piloted, utilizing available bus capacity, route pairing / interlining, Monday - Friday o Objectives: Address service area growth in Willmott and Ford neighbourhoods, connecting with GO Transit and other Milton Transit routes Route 1C, with service from Milton GO Station, Main St, Ontario St N, Steeles Av, Regional Rd 25, High Point Dr, Hwy 401 Park-and-Ride. o Effective: Saturday, April 8, 2017

4 The Corporation of the TOWN OF MILTON Report #: ENG Page 4 of 6 o Service Hours / Frequency: Saturday only: 8:10 am 7:40 pm (60 minute service) o Objectives: Align service availability with Route 9 and accommodating service employment opportunities, connecting with GO Transit and other Milton Transit routes Proposed Route Adjustments Route modifications proposed for 2017 address schedule adherence and service while accommodating additional transfer opportunities and increased trip generating potential. There are no capital or operating budget impacts associated with proposed route adjustments for Route 7, with service to Scott neighbourhood via Milton GO Station, Thompson Rd, Derry Rd, Scott Blvd, Dymott Av, Savoline Blvd. o Route structure modification from Derry Rd and Thompson Rd to Main St and Ontario St o Effective: Monday, April 3, 2017 o Objectives: Address route reliability, schedule adherence and introduce transfer ability at Derry / Ontario to accommodate connections Route 8, with service to Willmott neighbourhood via Milton GO Station, Main St, Ontario St, Derry Rd, Bronte St, Louis St. Laurent, Farmstead Dr, McLaughlin Av, Santa Maria Blvd o Route structure modification from Main St and Ontario St to Thompson Rd and Derry Rd o Effective: Monday, April 3, 2017 o Objectives: Address route reliability, schedule adherence and introduce transfer ability at Derry / Ontario to accommodate connections Route 5, with service to Timberlea and Coates neighbourhoods via Milton GO Station, Thompson Rd, Childs Dr, Ontario St, Laurier Av, Holly Av, Philbrook Dr, Hepburn Rd, Yates Dr o Route structure modification (inbound to Milton GO Station) from Ontario St and Main St to Childs Dr and Thompson Rd o Effective: Monday, April 3, 2017 o Objectives: Address route reliability and accommodate bi-directional service on Childs Dr for popular trip destinations (Seniors Activity Centre, Milton Mall, Allendale) Proposed Service Level Addition Aligning with recommendations from the Transit Master Plan and the highest rated service requests received during the Let s Talk Transit onboard and online survey and public input session, the following represents a proposed service level increase in 2017 for Council consideration during the 2017 annual Budget process.

5 The Corporation of the TOWN OF MILTON Report #: ENG Page 5 of 6 Introduction of Later Evening Service o With fixed-route service via Routes 2-9 to 11:00 pm, Monday Friday o Effective: September 5, 2017 o Objectives: Address part-time employee schedules, student trips, evening programming Future Service Initiatives The 2017 Service Plan process highlighted a number of other service initiatives for future consideration. Service on Sundays Continued route additions, restructuring and maintenance to address service growth, coverage, reliability, efficiency and increased bi-directional service More frequent service dedicated to higher-use routes Further investigation and application of innovative alternative service delivery options to support complex service areas, including low density employment area and spatially large rural areas Interregional service with connections to Peel Region and south Halton Complimentary service to support post-secondary student travel demand Projects and Infrastructure Upcoming projects and infrastructure have been identified and are ongoing, including: Transportation Master Plan (TMP) Transit Technology: o Automated next stop announcements, pre-board announcements o Real-time bus arrivals / departures o Automated passenger counting (APCs) o Scheduling and optimization Milton Transit facility feasibility assessment Installation of bus shelters and accessible bus pads o Installation in new areas o Retrofitting in existing areas Milton Transit Accessibility Plan Update Financial Impact There are no financial impacts associated with the recommendations contained in this report. Priorities and service level increases will be addressed and considered by Council through deliberations during the annual budget process. Respectfully submitted, M. Paul Cripps, P. Eng. Commissioner, Engineering Services

6 The Corporation of the TOWN OF MILTON Report #: ENG Page 6 of 6 For questions, please contact: Tony D Alessandro, Coordinator, Transit Ext 2548 Attachments Appendix I: Service Plan Process Flow Appendix II: Public Input Session Presentation Boards Appendix III: Public Input Session Post-It Note Comment Summary Appendix IV: Public Input Session Online Feedback Summary CAO Approval William Mann, MCIP, RPP, OALA, CSLA, MCIF, RPF Chief Administrative Officer

7 Appendix I Service Plan Process Year-round: Collect/analyze service requests Review ridership data and new growth areas of the Town Passenger/ non-passenger survey 2016 May July Prioritize and develop plans, phasing and costing Incorporate goals/ objectives ( Transit Master Plan, Destiny Milton 3, other related plans) Review survey results/service requests September August 6 MAIN/ONTARIO 1701 Solicit public input on service options: Public input session (Sep 21) Online input (Sep 20-25) Finalize draft routings/ service levels October If budget approved: Build schedules, detailed routing Communicate service changes/improvements Implement new service plan November Input into 2017 Capital and Operating Budget Process 2017 December Note: All proposed changes and service expansions are subject to Milton Council budget approval transit@milton.ca miltontransit.ca

8 Appendix II 2017 Milton Transit Service Plan - Summary Service Additions/New Routes: Route 9 Britannia Route 1C Industrial Service Level Additions: Introduction of later evening service for Routes 2-9 Aligning of Route 9 service to introduce 30 minute midday service on another route (route TBD) Route Adjustments: Route 7 Harrison Route 8 Willmott Route 5 Yates Projects and Infrastructure Transportation Master Plan (TMP) outlining future transportation priorities in the Town Transit technology automated next stop announcements, pre-board announcements and real-time bus arrival and departure information Milton Transit facility defining requirements to store, service and maintain transit buses and infrastructure More shelters and accessible bus pads Milton Transit Accessibility Plan update And Beyond - Future Service Initiatives Service on Sundays Continued route restructuring to address reliability and efficiency, and provide more bi-directional service More frequent service, dedicated to higher-use routes Further investigation/application of innovative alternative service options to address complex service areas (employment, rural, etc.) Inter-regional service with connections to: Oakville Mississauga

9 Appendix II 2017 Milton Transit Service Plan Welcome to the Public Input Session for the 2017 Milton Transit Service Plan! Thank you for participating in this process. Plan Summary The 2017 Milton Transit Service Plan outlines service adjustments and infrastructure investments planned for 2017 as well as initiatives to investigate for future consideration. The 2017 Service Plan will be presented to Milton Council (date to be determined) and will be considered as part of the annual budget process in December Where We Are Milton Transit will deliver over 35,000 annual conventional service hours in 2016 to serve our growing community. Highlights from this year include: Fare increase in January 2016 to reflect incremental operating costs and service improvements in 2015 Continued implementation of GO Connect transit pilot project (Ended: April 2016) Reintroduction of GO Drop-off service in the evenings Alignment of scheduled services to meet additional GO Train service; includes 100% Train meets in afternoon peak Continued legacy programming throughout the year (Seniors Month, Read and Ride, Passenger Appreciation Day) Passenger trips projecting an 8% annual increase or an additional 32,225 trips

10 Appendix II Service Plan Objectives Improve schedule reliability, adherence Provide service growth to newly developed areas Introduce incremental service and increase service levels Align strategic infrastructure investments with service priorities Note: All recommended service plan initiatives are subject to Capital and Operating Budget approvals

11 Appendix II Service Plan Inputs Year-round: Collect/analyze service requests Review ridership data and new growth areas of the Town Passenger/ non-passenger survey 2016 May July Prioritize and develop plans, phasing and costing Incorporate goals/ objectives ( Transit Master Plan, Destiny Milton 3, other related plans) Review survey results/service requests September We are here. August 6 MAIN/ONTARIO 1701 Solicit public input on service options: Public input session (Sep 21) Online input (Sep 20-25) Finalize draft routings/ service levels October November If budget approved: Build schedules, detailed routing Communicate service changes/improvements Implement new service plan Input into 2017 Capital and Operating Budget Process 2017 December Note: All proposed changes and service expansions are subject to Milton Council budget approval

12 Appendix II What We Heard Transit Survey: May 2016 Common Questions/Requests (Received through Call Centre) 1. Better communication on how to use Milton Transit/wayfinding 2. Accessibility Information Questions about paratransit via Call Centre Questions/clarification related to information on Miton Transit website Questions/clarification related to paratransit on Miton Transit website (How-to Guide) Directions from point A to point B Fares for persons with disabilities Fare prices or fare types 3. Better connections with GO Transit 4. Later service into the evening General inquiries related to GO Transit service Requests to extend service beyond current operating hours Comments from customers who received free passes to use Evening Drop-off service, following end of GO Connect pilot Comments from customers who received free passes to use Evening Drop-off service, following end of GO Connect pilot 5. Service on Sundays Service on weekends: increase Saturday service and introduce Sunday service

13 Appendix II Service Additions NEW: Route 9 Britannia Effective Monday, April 3, 2017 NEW: Route 1C Industrial Starting: Saturday, April 8, 2017 Service Hours/Frequency: Monday - Friday: 5:25 am - 8:00 pm (30 minute peak, 60 minute off-peak service) Saturday: 7:40 am - 7:10 pm (60 minute service) Service Hours/Frequency: Saturday only: 8:10 am - 7:40 pm (60 minute service) Objective Objective: Main St. E. Align service James Snow Pkwy. N. Address service area growth in Willmott and Ford Neighbourhoods, connecting with GO Transit and other Milton Transit routes Regional Rd. 25 Ontario St. S. 9 Milton Mall E.C. Drury School For the Deaf Derry Rd. W. Louis St. Laurent Ave. Trinity Commons Centre availability with Route 9, connecting with GO Transit and other Milton Transit routes Regional Rd. 25 Steeles Ave. W. Martin St. 1C 401 Park & Ride Maplehurst Correctional Complex High Point Dr. Ontario St. N. Provincial Admin Building Main St. E. Hwy 401 Steeles Ave. E. Thompson Rd. N. Farmstead Dr. Etheridge Ave. Britannia Rd. Employment Areas Ontario St. S. Milton Mall Trinity Commons Centre

14 Appendix II Route Adjustments Effective Monday, April 3, 2017 Route 7 Harrison Route structure change from service on Thompson Rd. to Ontario St. Objectives To address route reliability and schedule adherence Introduce transfer ability at Derry/Ontario to accommodate connections Route 8 Willmott Route structure change from service on Ontario St. to Thompson Rd. Objectives To address route reliability and schedule adherence Introduce transfer ability at Derry/Ontario to accommodate connections Route 5 Yates Route structure change from Ontario St. to Childs Dr. Objectives To address route reliability To accommodate bi-directional service on Childs Dr. for popular trip destinations (Seniors Activity Centre, Milton Mall, Allendale) Main St. E. F Main St. E. Main St. E. Savoline Blvd. D Dymott Ave. C 7 Scott Blvd. Derry Rd. W. Bronte St. S. Current Route Ontario St. S. B 7 A New Route 8 Thompson Rd. S. Bronte St. S. C Jean Vanier High School McLaughlin Ave. D Farmstead Dr. Derry Rd. W. E Santa Maria Blvd. Louis St. Laurent Ave. B Regional Rd. 25 Ontario St. S. Current Route New Route A Thompson Rd. S. C Regional Rd. 25 Ontario St. S. Yates Dr. Milton Mall E.C. Drury School For the Deaf Laurier Ave. 5 Hepburn Rd. Holly Ave. Childs Dr. Philbrook Dr. D A Thompson Rd. S. B Current Route New Route

15 Appendix II Service Level Additions 1. Introduction of later evening service for routes 2-9: September Maximize service by pairing Route 9 with another route for 30 minute mid-day service; route to be determined Future Service Initiatives 1. Service on Sundays 2. Continued route restructuring to address reliability, efficiency and bi-directional service 3. More frequent service dedicated to higher-use routes 4. Further investigation/application of innovative alternative service options to address complex service areas (employment, rural, etc.) 5. Inter-regional service with connections to Oakville and Mississauga Projects and Infrastructure Transportation Master Plan (TMP) Transit Technology: Automated next stop announcements Real-time bus arrivals/departures Milton Transit facility Installation of bus shelters and accessible bus pads: Installation in new areas Retrofitting in existing areas Milton Transit Accessibility Plan update

16 Appendix II Comments and Next Steps Online Survey: September Next Steps Council report: Date to be determined Budget deliberations: December 5-6, 2016 Service implementation (if approved): April: Route additions/adjustments September: Later evening service No. 5 Sideroad Escarpment Wy. Peddie Rd. James Snow Pkwy. N. Hwy 401 Regional Rd. 25 High Point Dr. Parkhill Dr. Boston Church Rd. Tremaine Rd. Tremaine Rd. Savoline Blvd. Main St. W. Pringle Ave. Scott Blvd. Dymott Ave. Scott Blvd. Bronte St. S. Bronte St. S. Bronte St. N. Mill St. Derry Rd. W. Derry Rd. W. 6 7 Britannia Rd. Steeles Ave. W. 8 2 H Jean Vanier High School 1A Farmstead Dr. Farmstead Dr. 1B A Martin St. Heslop Rd. Milton District Hospital McLaughlin Ave. Santa Maria Blvd. 1C Milton District High School Louis St. Laurent Ave. 401 Park & Ride Millside Dr. C Etheridge Ave. Commercial St. Maplehurst Correctional Complex Regional Rd Ontario St. S. Ontario St. N. D Yates Dr. Provincial Admin Building Main St. E. Milton Mall E.C. Drury School For the Deaf Laurier Ave. 5 Hepburn Rd. Holly Ave. Hwy 401 Steeles Ave. E. Childs Dr. Philbrook Dr. Thompson Rd. S. Thompson Rd. N. Trinity Commons Centre Kennedy Cir. Bennett Bvld. E Louis St. Laurent Ave. F B McCuaig Dr. Maple Ave. Tupper Dr. Costigan Dr. RioCan Centre Bishop Reding High School Ferguson Dr. 4 2 Clark Blvd. Derry Rd. E. Fourth Line Cedar Hedge Rd. G 3 Craig Kielburger High School Milton Crossroads Main St. E. Trudeau Dr. James Snow Pkwy. S. Hwy 401 Metres ,000 1,500 2,000

17 Appendix III

18 Appendix III Post-it notes We need 15 min service on 3 & 4 every route needs to improve every 1/2 hour We need a new facility for buses We need a connecting hub so not always going to the GO We need stop notification on the buses for vision, hearing impaired We need more Public meeting to Educate the public knowledge is KEY A centralized location to sell tickets. Ex: GO transit station rather than Leisure Centre, Library, Town Hall to confusing We need a bigger bus depot (Hub) or GO & Milton working together We need all day 1A & 1B and on Saturdays. If you count the building going up. Sunday service particularly at retirement homes to church & back Integrading We need Bus Driver Appreciation Day We need a Milton Transit customer Care at the GO Station, answering any immediate questions; Where is my bus, Routes, Times, Maps We need more support staff I didn't know that GO Transit Fare Integration was offered in the form of a monthly pass! No more coins! When will Milton Transit offer Presto? Please add closed-captioning and visual alerts for departures We need to connect to Oakville Mississauga Evening GO Drop-off service is great! We need a full (local) council that supports Transit We need 1C to run everyday, not just Saturday We need later service past 8pm Milton Transit is great. Thanks for holding this information evening. It was very informative! every community i.e.. Oakville, (GO Station), Square One (Mississauga) that have a functional Hub that connects to Milton Introduce Sunday services Introduce services to Burlington, Bronte Carpool lot, Campbellville, Brookville, Toronto Retail Outlet Mall, Halton Hills, Oakville Make sure that Heating & A/C is working in all busses Introduce Presto machine Integrating Renewable Energy We need a magic wand to make all this happen Have GO Transit pick up Campbell residents to bring to Milton 401-Car Pool Lot We need some form of Community bus for Seniors We need a route going to the Velodrome Their service is AMAZING! We need Sunday Service We need transfer that have a wider window We special event buses for fall fair, Canada Day, Biking Competition at Velodrome I Love your "Triplinx" link on Milton Transit site. It makes planning a trip by transit through the GTA very seemless! Please connect Milton Transit to Mississauga! Provide late services on main routes Milton Transit is awesome I didn't even know there was a bus to meet evening trains - evening GO Drop-off service

19 Appendix III Bus stop at Whitmer & Main is blocking through traffic - install a lane for buses only to pull off into The bus shelter on Bronte at the dance studio is dangerous - blocks view to pull out of parking lot Sunday service needed, especially for seniors at retirement homes who need to be able to get out to church and other social functions

20 Appendix IV Public Input Session Comments: Milton Transit Draft Service Plan 2017 Let's Talk Transit! 1. Please rate to which degree the proposed Service Plan items will serve your needs, based on the following list of Milton Transit services elements (1 = Poor, 2 = Fair, 3 = Good, 4 = Excellent). Each element is linked to the respective Service Plan Item, in parenthesis. Rating Answer Options On-time performance/service reliability (Transit Technology, Service Level Additions, Route Adjustments) Service frequency (Route Adjustments) Hours of operation (Service Level Additions) Travel time (Route Adjustments, Service Additions) Connections with GO Train service (Service Level Additions, Route Adjustments, Future Services) Connections with other Milton Routes (Route Adjustments, Service Additions) Accuracy of customer service information (Transit Technology) Safety and security (Transit Technology, Route Adjustments, Service Additions) Accessibility (Transit Technology, Service Level Additions, Route Adjustments, Service Additions) Overall Draft Service Plan Highest Ranked responses highlighted in green 1 = Poor 2 = Fair 3 = Good 4 = Excellent Response Count Please share your comments on the Milton Transit Draft Service Plan 2017overall: answered question skipped question Question Totals Number Please share your comments on the Milton Transit Draft Service Plan Response Date 2017overall: 1 Sep 22, :33 PM better service for the 1a1b area...more service throughout the day by bus...kingsleigh Court area...townhomes on Woodward Ave/Wilson Drive/Robert Baldwin school area as well A bus to Mohawk casino...special once a month through horse race season 2 Sep 22, :17 PM I'd like to see a route again like you once had going down Woodward Avenue. It's pretty much the only area on the Milton Grid without service Also need Presto installed in buses for passes 3 Sep 22, :50 PM No service to between Campbellville and Milton GO station; Campbellville doesn't even appear on your map of Milton nor does Moffat...I guess we just enjoy paying for everyone else 4 Sep 22, :25 PM Tax hike for rural residents should come with "some" benefits to the rural community. Transit service would be great 5 Sep 22, :48 AM Need more busses servicing the GO station. It's shameful that busses only come every 30 min. Furthermore it's pathethic that your busses don't accept the Presto card! We're in the year Sep 22, :13 AM Route 7 Harrison needs to be extended to Dymott and Tremane road, during winter time it is a nightmare to walk 15 minute to get the bus. after 15 minutes you are standing without any shed, Rain, Snow, distance, everything is very difficult to face during winter time. we are paying taxes probably one of the highest as compared to older Milton areas where more frequency of service and proper bus stops exists on door steps.

21 Appendix IV 2. How did you hear about our Public Input Session - Milton Transit Draft Service Plan 2017 Let's Talk Transit? Answer Options Newspaper Social Media (Twitter, Facebook) Other: Response Response Percent Count 36.4% % 7 3 answered question 11 skipped question 5 Number Response Date Other: Categories 1 Sep 22, :12 PM Community . 2 Sep 22, :51 PM 3 Sep 21, :48 PM Direct 3. Please provide the Postal Code of your primary residence: * details omitted from summary for Q3

22 Appendix IV 4. Please indicate what age category you are in: Answer Options Response Percent Response Count Ranking 0.0% % % % % % 3 2 answered question skipped question Please share any other thoughts you may have about Milton Transit services: Answer Options answered question skipped question Response Count Number Response Date Response Text Categories 1 Sep 22, :33 PM Drivers are great... 2 Sep 22, :17 PM Drivers are professional & friendly. Office staff is polite. Need service on Woodward!!!! Need Presto machine installed on buses 3 Sep 22, :12 PM 4 Sep 22, :54 PM 5 Sep 22, :49 AM Get with the times. I live in Campbellville and have no access to transit, despite living 5 minutes from the 401. The parking lot at Mohawk or the 401 parking lot off Reid Sideroad would be ideal pick-up/drop-off sites. Our taxes are now the same as residents of the Town of Milton pay, but we do not have transit, a library, community centre, etc., etc. Our taxes subsidize services of Milton Transit without any service whatever...not even a long term plan of service nor did Milton lobby for a GO station on our line when GO stored their trains at Guelph junction. As usual, thanks for nothing. 6 Sep 22, :17 AM 7 Sep 21, :34 PM 8 Sep 21, :55 PM I would like transit service to Campbellville as our rural taxes have been raised and we do not get the sevices Miltonians receive. We are seniors and do not like the speeds on the 401 especially during the winter month I believe they are doing an amazing job, we need to work with them in order to keep our current provider. They are courteous, friendly, helpful. I have riden on several Transit systems and I cant wait to get home. Sunday service so persons could attend church later hours so buses cold run until 10pm...possible special buses in summer to kelso or Mohawk racetrack subside by Mohawk Casino funds 9 Sep 21, :53 PM Let seniors ride free during non-peak hours, Full buses will draw more ridership, Empty buses perpetuate the situation

23 Appendix IV 6. Please provide your contact information if you are interested in the following opportunities: 7. Name: 8. address: 9. Phone: (example: ) * details omitted from summary for Q6/Q7/Q8/Q9