City of Tacoma Performance Measures. Government Performance and Finance Committee August 6, 2008

Transcription

1 City of Tacoma Measures Government and Finance Committee August 6,

2 Purpose of Presentation To update the Government and Finance Committee on the City of Tacoma Management System To share Strategic Plan measures, especially those linked to the Strategic Direction To present core ICMA measures for 2006, comparative city to city To present core ICMA measures for 2007, City of Tacoma only To seek additional goals and measures from Committee members 2

3 Management System City of Tacoma Strategic Direction Reporting Auditing City Manager Goals Dept. Business or Strategic Plans Measurement (ICMA) Service and System Improvements Employee Goals & Measures 3

4 Management System Background on the system Developed in 2006 Links and aligns various aspects of performance measurement and management that exist within the organization System components Plan consists of 9 components that set direction, evaluate, audit and report measures Phased approach for each component Updates for 2008 Added City Manager Goals as a component Updated other components to reflect current phase status 4

5 Management System City of Tacoma Strategic Direction Reporting Auditing City Manager Goals Dept. Business or Strategic Plans Measurement (ICMA) Service and System Improvements Employee Goals & Measures 5

6 Measures for Strategic Plan / Strategic Direction City Council adopted Strategic Direction in April 2008 Transition year for measures Strategic Direction clarified strategic priorities Activities and initiatives are included in City Manager goals and department business/strategic plans Action plans developed from activities will include goals, measures and timelines Measurements reported from Strategic Plan are limited to those linked to current Strategic Direction 6

7 Transition: Strategic Plan to Strategic Direction Strategic Goal: A safe, clean and attractive community Crime rates Juvenile crime rates Traffic accidents Safety plans for victims of domestic violence Domestic violence warrants Fire and EMS dispatch and turnout time AED citizen training Strategic Goal: A diverse, productive and sustainable economy Number of affordable homes or rental units Assessed property values Number of jobs Strategic Goal: A high-performing, open and engaged government Increased access to City services via technology 7

8 Number of Crimes Strategic Goal: A safe, clean and attractive community Goal: 8% reduction in crime rate by % = reduction in crime between % = reduction in crime between 2006 and 2007 City of Tacoma Crime Rate Year 8

9 Number of Crimes Strategic Goal: A safe, clean and attractive community Goal: 5% reduction in juvenile crime rate per year 3.7% = reduction in juvenile crime between Between any two years the reduction was never more than 4% City of Tacoma Juvenile Crime Rate Year 9

10 Number of Accidents Strategic Goal: A safe, clean and attractive community Goal: 4% reduction of traffic accident rate per year Goal achieved or exceeded in all years except for City of Tacoma Traffic Accident Rate Year 10

11 Strategic Goal: A safe, clean and attractive community Goal: 80% of victims served by City s Domestic Violence Advocacy program will have a safety plan in place 87% = average for each year 95% of victims served in 2007 had safety plans in place 11

12 Number of Warrants Strategic Goal: A safe, clean and attractive community Goal: 5% increase per year in the number of domestic violence warrants served for noncompliance with a court order Substantial increases between (18%) and (43%) with a leveling off at a high rate between Domestic Violence Warrants Served for Non-Compliance with Court Order Year 12

13 Strategic Goal: A safe, clean and attractive community Goal: 10% increase from 60% to 70% in number of calls responded to within 6 minutes from time call is received by TFD dispatch to TFD arrival at incident by year 2010 EMS increased from 60.7% to 65.3% Fire decreased from 60.5% to 56.9% Goal: 10% per year increase in number of citizens trained in AED operation 9.7% = total decrease between in number trained Assuming minimal repeat training of people, 21,310 people trained between

14 Number of Units Strategic Goal: A diverse, productive and sustainable economy Goal: Increase the number of affordable homes by 90 units in both 2005 and 2006 (180 units total) 110 housing units total Number of Affordable Units Added Per Year Home 100 Rental Goal: Increase the number of affordable rental units by 110 in both 2005 and 2006 (220 units total) Year 297 rental units total 14

15 Number of Jobs Strategic Goal: A diverse, productive and sustainable economy Goal: 5% increase per year in assessed property values 71% = increase between from 14.5 billion to 24.8 billion Goal: 2,000 more jobs per year in Tacoma-Pierce County Average increase of 8175 jobs per year since 2003* Jobs in Tacoma Pierce County per Year Year 15 * Source: Washington State Employment Security Department

16 Number of Customers Strategic Goal: A high-performing, open and engaged government 10% increase per year in customers accessing City services via technology 1620% increase in customers accessing City services Customers Accessing City Services via Technology Year 16

17 Management System City of Tacoma Strategic Direction Reporting Auditing City Manager Goals Dept. Business or Strategic Plans Measurement (ICMA) Service and System Improvements Employee Goals & Measures 17

18 ICMA Center for Management (CPM) Background information Joined International City Manager Association-Center for Management (ICMA-CPM) in 2005 Use in benchmarking of City s operations Review other cities for best practices Participate in ICMA-CPM Puget Sound Consortium to share information Allows for peer city/county comparisons using ICMA expertise Primarily indicators for management, not direction-setting 12 service areas for data collection and sharing 18

19 ICMA-CPM Updates for Established service area support within City Manager s Office Data collection and verification Data analysis 2008 focus Improve data collection systems Use of data as a management tool 19

20 City of Tacoma Service Areas for ICMA-CPM Participation A safe, clean and attractive community Code enforcement Fire and EMS Police Services Highway and Road Maintenance Refuse and Recycling A diverse, productive and sustainable economy Housing A high-performing, open and engaged government Fleet Management Information Technology Purchasing Risk Management Facilities Management Human Resources 20

21 # of Days CODE ENFORCEMENT Average Number of Days Housing Code Violation Case Initiation to Transfer to the Adm in/judicial Process Tacoma Coral Richmo Reno Tacoma and Peer Cities

22 # of Incidents per 1,000 FIRE and EMS Total Fire Incidents per 1,000 Population WA WA AZ FL IA OR NV TX NV VA OR WA Tacoma Bellevue Chandler Coral Springs Des Moines Eugene Henderson Irving Reno Richmond Salem Vancouver Tacoma and Peer Cities 22

23 Percent FIRE and EMS One and Two Family Residential Structure Fires Contained to the Room of Origin 90% 80% % 60% 50% 40% 30% 20% 10% 0% WA WA AZ VA IA OR NV NV VA OR WA Tacoma Bellevue Chandler Chesapeake Des Moines EugeneHenderson Reno Richmond Salem Vancouver Tacoma and Peer Cities 23

24 Crimes Reported per 1,000 POLICE SERVICES UCR Part I Violent and Property Crimes Reported per 1,000 Population Tacoma Bellevue Chandler Chesapeake Eugene Henderson Irving Laredo N. Las Vegas Tacom a and Peer Cities Reno Richmond Salem University Place Vancouver 24

25 # of Incidents POLICE SERVICES Injury Producing Traffic Incidents per 1,000 Population WA WA AZ VA OR NV TX NV OR WA WA Tacoma Bellevue ChandlerChesapeakeEugene Henderson Irving Reno Salem University Vancouver Place Tacoma and Peer Cities 25

26 Dollars per Lane Mile HIGHWAY & ROAD MAINTENANCE Road Rehab Expenditures per Lane Mile $6,000 $5,000 $4,000 $3,000 $2, $1,000 $0 Tacoma Bellevue Chandler Chesapeake Eugene Irving Laredo Richmond Tacoma and Peer Cities Salem Vancouver 26

27 Percent REFUSE & RECYCLING Percentage of Waste Recycled 25% 20% % 10% 5% 0% Tacoma Chandler Cheapeake Des Moines Irving Laredo Savannah Tacoma and Peer Cities Scottsdale Tallahassee 27

28 Strategic Direction and ICMA-CPM Strategic Goal: A diverse, productive and sustainable economy Housing 28

29 Strategic Direction and ICMA-CPM Strategic Goal: A high-performing, open and engaged government Fleet Management Information Technology Purchasing Risk Management Facilities Management Human Resources 29

30 Percentage FLEET MANAGEMENT 30.0% Vehicles and Heavy Equipment Using Alternative Fuels 25.0% 20.0% 15.0% % 5.0% 0.0% WA FL NV TX GA Tacoma Coral Springs Henderson Irving Savannah Tacoma and Peer Cities 30

31 Dollars INFORMATION TECHNOLOGY IT Operating & Maintenance Expenditures Applications $9,000,000 $8,000, $7,000,000 $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $0 WA WA AZ VA VA NV VA FL IA TX OR AZ Tacoma Bellevue ChandlerChesapeakeNewport News Reno RichmondTallahassee Des Moines Laredo Salem Scottsdale 31 Tacoma and Peer Cities

32 Millions of Dollars INFORMATION TECHNOLOGY IT Operating & Maintenance Expenditures Telephone & Networks $ $5 $4 $3 $2 $1 $0 WA WA AZ VA NV VA FL IA TX VA OR AZ Tacoma BellevueChandlerNewport News Reno Richmond Tallahassee Des Moines LaredoChesapeakeSalem Scottsdale 32 Tacoma and Peer Cities

33 Percent PURCHASING 16.00% 14.00% Percent of Total Purchases Using Purchasing Cards/Credit Cards 12.00% 10.00% 8.00% 6.00% 4.00% 2.00% 0.00% WA VA OR NV TX NV FL WA Tacoma Chesapeake Eugene Henderson Irving Reno Tallahassee Vancouver Tacoma and Peer Cities 33

34 Management System 2008 and Beyond Link together Strategic Direction CMO goals Department goals and measures Employee goals and measures ICMA-CPM measures for more aligned approach Prepare citizen report Use ICMA-CPM 2007 data (published by late September) for data analysis Set targets/plan for improvement Continue to work on next phase of each component of the performance management system 34

35 Committee goals and measures? 35

36 Management System City of Tacoma Strategic Direction Reporting Auditing City Manager Goals Dept. Business or Strategic Plans Measurement (ICMA) Service and System Improvements Employee Goals & Measures 36