Your Partner for Intelligent Industry Solutions. msg the company and software product maintenanace
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1 Your Partner for Intelligent Industry Solutions msg the company and software product maintenanace 1
2 msg systems at a Glance Founded in: 1980 Business Group International Independent More than 3,000 employees Turnover: 392 million (2010) We have experienced consistent growth and continue to grow Board of Directors Hans Zehetmaier (Chairman) Dr. Stephan Frohnhoff Karl-Martin Klein Frank Plechinger Volker Reichenbach Dr. Dirk Taubner Holds 7 th place among the most successful German IT consulting and system integration companies 2
3 Industry Competence We enjoy an excellent reputation as an experienced industry specialist Government Utilities Travel & Logistics Financial Services Insurance Life Science & Healthcare Communications Automotive 3
4 Locations Competent service around the globe Regional companies Select project locations Locations in German-speaking areas Subsidiaries in: Germany Austria Switzerland Great Britain The Netherlands Romania Spain India The Philippines Singapore USA 4
5 Software Maintenance Providing worldwide 1 st, 2 nd and 3 rd level support for complex SW Products incorporating diversified technologies, e. g. FS-RI (Reinsurance Solution) over different branches / forks e. g. FS-RI 6 versions in maintenance including customer individual add-on s following established processes and standards, e. g. SAP Product Standards supported by integrated tools, e. g. HP Quality Center, SAP CSN flexible due to near / off-shoring capabilities independent due to own infrastructure backed by strong long-term partnerships e. g. SAP, microsoft, ibm, hp, citrix 5
6 Example of Service Level Agreements standard support high priority incident: office hours, reaction time 30 min; maximum repair time 2 days extended support high priority incident: 20h/5days per week, reaction time 30 min; maximum repair time 4 h on call duty high priority incident: 24h/7days per week, immediate reaction; maximum repair time 4 h possible SLA enrichments: managed services incl. hosting customer individual add-on developments special training functional, technical and process consulting 6
7 References (Excerpt) Successful customer relationships for more than 30 years Consulting Achmea Aptargroup Bausparkasse Schwäbisch Hall Bayerisches Landesamt für Steuern BRUNATA Deutscher Sparkassenverlag E.ON Provinzial Rheinland Versorgungsanstalt des Bundes und der Länder (VBL) Individual Solutions Allianz AUDI BG-PHOENICS BMW Financial Services BMW Group Daimler DER Deutsches Reisebüro Deutsche Bank Deutsche Post Sächsischer Landtag Versicherungskammer Bayern VR Leasing Standard Software AGCO Fendt ERGO Hestia Finanz Informatik Helvetia HUK-COBURG ING Nationale-Nederlanden Migros Bank Munich Re Sparda Banken Talanx Vienna Insurance Group Volkswagen Financial Services Zurich Financial Services Cross-Industry Services Bausparkasse Schwäbisch Hall Bayern LB Bosch und Siemens Hausgeräte Bundesrat CSS Kranken- Versicherung AG Gothaer PKV-Verband Provinzial NordWest St. Anna Schulverbund 7
8 Thank you for your attention msg systems ag Robert-Buerkle-Strasse Ismaning/Munich Germany Phone: Fax: info@msg-systems.com 8
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