MS e-study Buddy. Parents Handbook

Transcription

1 MS e-study Buddy Parents Handbook Last updated: 29 Nov 2017

2 Dear Parents of Mind Stretcher Students, Thank you for using our app! This handbook was written to give you a better understanding of MS e-study Buddy (or ESB). We hope it will explain & help solve issues that you or your child may face when using it. If you have already started using MS e-study Buddy for your child s learning, you may skip the next section to get to information you need. If you are new to app, please read on to learn more. NEW TO MS e-study Buddy? WHAT IS MS e-study Buddy? MS e-study Buddy is Mind Stretcher s complimentary e-learning app. It is available for use by: students who have enrolled into select programmes of ours (see below). users who have purchased ebooks that Mind Stretcher released for sale MS e-study Buddy app is FREE to download. Install & Use App on only ONE of these: Windows PC, MacOS PC, ios Device, Android Device Worksheets (called Books ) are released to MS e-study Buddy weekly, along with bonus interactive material. Students enrolled to applicable programmes will receive worksheets for free during their period of enrolment CAN MY CHILD USE IT? MS e-study Buddy is used for the following Mind Stretcher programmes (updated: 27th Nov 2017) Available for English, Primary 1-6 English Creative Writer s Toolbox, Primary 1-6 Math, Primary 1-6 Science, Primary 3-6. English, Math, Science, Secondary 1-4 Mind Stretcher Junior Campus (tbc) LC Chinese PSLE, O level * Not yet available Primary 1-6 Chinese Chinese, Secondary 1-4 P3 (GEP) - Science, Math, English *e-shop or direct purchase only. Mind Stretcher MS e-study Buddy Parent Handbook pg 1

3 NEW TO MS e-study Buddy? (CONTINUED) MY CHILD IS ELIGIBLE FOR MS e-study Buddy. WHAT DO I DO NEXT? STEP 1 Find of my child s credentials from mindstretcher@pagewerkz.com A user account is created upon a student s first enrolment to an MS e-study Buddy supported programme. An containing your child s username and password is sent to the primary contact linked to your child s student profile. You can request for credentials from Technical support if you have yet to receive or have lost it. See section: Popular Problems - no.1, pg 9 STEP 2 Choose a suitable dedicated device for my child s MS e-study Buddy use MS e-study Buddy is available for Windows, MacOS, ios & Android devices. Older devices (pre-2014) or non-conventional models on these platforms may not perform optimally or display properly. Select ONE device that your child can use till the end of his/her enrolment. For general guidelines to whether your chosen device can run the app properly, please check the Recommended specifications for use section in MS e-study Buddy Download & Installation Guide STEP 3 Download MS e-study Buddy to the device MS e-study Buddy for Windows or MacOS can be downloaded from For mobile device users, search for MS e-study Buddy in the respective Apple or Google stores to download. Mind Stretcher MS e-study Buddy Parent Handbook pg 2

4 NEW TO MS e-study Buddy? (CONTINUED) STEP 4 Install MS e-study Buddy on the device Locate & run the installer file in your designated downloads folder. For personal computers, be sure you are using an account with administrative rights. For mobile devices, installation is automatically performed after the download. If you need details on performing steps 1-3, check out our MS e-study Buddy Download & Installation Guide. STEP 5 Launch MS e-study Buddy and authorise my device Open Launch the app on the dedicated device. At the authorisation screen, enter your child s username & password to proceed Check out MS e-study Buddy Quick Start Guide for details on how to authorise your device to your child s account CONGRATULATIONS! YOUR CHILD IS NOW MS e-study Buddy READY. Mind Stretcher MS e-study Buddy Parent Handbook pg 3

5 9 THINGS YOU SHOULD KNOW ABOUT USING MS e-study Buddy 1 MS e-study Buddy IS NOT AN ONLINE WEBSITE FOR LEARNING. A popular misconception amongst parents. MS e-study Buddy IS AN APP. After installing & launching it, use the username & password at the authorisation screen to get access. Worksheets can then be downloaded to your device & used within the app. 2 EACH ACCOUNT HAS A ONE-DEVICE LIMIT IN PLACE MS e-study Buddy is not intended for use on more than one device at a time. Once you have chosen, installed and authorised your child s account to a device ( PC, phone or tablet ), usage will be locked to that one device. But what if I need to switch to another device? Leave a ticket request with ESB Technical support or inform your Mind Stretcher Centre. Important: Please let us know if you are switching to a new device or one that you have previously used MS e-study Buddy one. Device switching is performed for infrequent events such as loss, damage and replacement of current device. Switching is done on request and takes time to process. 3 DIGITAL WORKSHEETS ARE RELEASED 2 WEEKS AFTER USE IN CLASS Currently, worksheets are not released to students on the same week that they are used for teaching in class. These are released to your app s book library every Monday, 2 weeks later. Depending on the date when first joining a class, students may wait anywhere between 8 to 14 days for their 1st worksheet Example: A Primary 3 Science student in the high achiever s programme will expect to see Wk12 P3 Science (HA) on Monday, week 14. How would my child be able to prepare for examinations then? Primary 6 students will have the 2 week release delay removed early September to facilitate for PSLE preparation. Primary 1-5 students will have their release delay removed end September or early October. Mind Stretcher MS e-study Buddy Parent Handbook pg 4

6 9 THINGS YOU SHOULD KNOW ( CONTINUED ) 4 YOUR CHILD S 1ST WEEK OF ATTENDANCE FOR A PROGRAMME DETERMINES THE FIRST WORKSHEET TO BE RECEIVED The first worksheet that your child will receive is one used in his first week of class. He/She will not receive worksheets used for the week(s) before he/she had joined the class. Example: A student who attends a class on week 5, will not receive books from week 4 or earlier. 5 YOUR CHILD S PRIMARY CONTACT IS VERY IMPORTANT The primary contact is the address that you or your spouse has provided Mind Stretcher when registering or enrolling your child. This needs to be correct for purpose of: - Maintaining correspondence with Mind Stretcher or MS e-study Buddy Support - Receiving credentials or notifications - Changing the MS e-study Buddy password - Receiving Quiz Reports If possible, avoid using: - Company s - may be blocked - Your child s - may be missed - accounts with small space quotas - may bounce when mailbox is full How do I check or change my child s primary contact ? This is best verified or updated by contacting your Mind Stretcher Centre. Changes made through the centre will also propagate to your child s ESB account. Centre info can be found here: You can test your primary contact by yourself For an easy way to test if your primary contact is reachable, see section One way to test if your child s registered primary contact is reachable in Popular Problems no.1 pg. 9 What happens whenever I change the primary contact ? For reasons of security, each time you change the primary contact , your current password is replaced & a new one is sent to the updated address. Remember to find this new credentials after the update. Notify Technical Support if you cannot find it. Mind Stretcher MS e-study Buddy Parent Handbook pg 5

7 9 THINGS YOU SHOULD KNOW ( CONTINUED ) 6 YOU CAN CHANGE YOUR MS e-study Buddy PASSWORD ON YOUR OWN. Once you have confirmed that you are able to receive s from: mindstretcher@pagewerkz.com, and know what your child s username is, you can change your password anytime you wish, or if you forgot what it was set to. 7 WORKSHEETS WILL BE REMOVED FROM YOUR CHILD S ACCOUNT Removal of worksheets will occur: 1 At the end of the day of your child s withdrawal from a programme 2 Near the end of a programme, at MindStretcher s discretion 3 Worksheets/books may also be removed upon date of expiry. This date can be found when you bring up a book s book detail If you find worksheets for a subject to be missing or removed, while your child is still enrolled to the programme, such occurrence is likely unintended. Please contact Technical Support with information on the affected subjects. 8 STUDENTS DO NOT KEEP PREVIOUS YEARS WORKSHEETS WHEN CONTINUING THEIR ENROLLMENT TO THE NEXT LEVEL OF STUDY Students who re-enroll and return to a programme in the following year do not get to keep worksheets from previous enrollments. 9 ABOUT QUIZZES Quizzes are weekly activities containing 5-10 questions and usually found at the end of worksheets ( Click Tap on Table of Contents to locate the Quiz page ). A Quiz report is sent to you every 4 weeks for your monitoring. Missed quizzes can be reattempted but won t be reflected in the report. Note: Due to nature of subject, quizzes are not offered for all levels of Creative Writer s Toolbox Mind Stretcher MS e-study Buddy Parent Handbook pg 6

8 COMMON QUESTIONS FROM PARENTS & OUR ANSWERS 1 What is my child s username? Can we use the real name instead? Mind Stretcher has assigned a unique Student ID to your child that helps us retrieve student particulars and enrollment information. If you do not remember what your child s student ID is, please ask your Mind Stretcher Centre. THE USERNAME THAT MS e-study Buddy ASKS DURING AUTHORISATION IS THE SAME STUDENT ID, IN 7-DIGIT FORMAT. THIS USERNAME IS FIXED & CANNOT BE CHANGED. THIS IS DONE TO AVOID THE POSSIBILITY OF IDENTICAL NAME CONFLICTS. Your child s actual name is represented in MS e-study Buddy as Display name. This name can be seen in s that we send you. We use it to search for student accounts if other information are not provided. If you spot errors in the display name, please contact support to request a fix. 2 I have more than one child studying at Mind Stretcher. Can they all use MS e-study Buddy on the same device? Yes. they can share a device for MS e-study Buddy. But because they cannot use it at the same time, we would recommend setting aside a different device for each child to avoid potential timing conflicts. 3 Can I install MS e-study Buddy on several devices and have my child switch from one to the other? No. Your child s account cannot be freely and easily transferred between devices. 4 Do I need to sign out after using? Once you have authorised your account, you need not sign-in or sign-out to start and end your child s session. There are no benefits to doing so. Treat it like a form of licence activation. You will only need to sign out if you plan to: deauthorise the device, or are sharing the device with another MS e-study Buddy user. Mind Stretcher MS e-study Buddy Parent Handbook pg 7

9 COMMON QUESTIONS FROM PARENTS &... (CONTINUED) 5 How many MS e-study Buddy accounts will my child have? Regardless of how many Mind Stretcher class your child is enrolled in, you will only need one account to access all the books. If you have more than one child registered with us, they will each have their own account. That is only one account for each student /child. 6 Can I read the worksheets without using MS e-study Buddy? Or print them? No, use of the worksheets is not possible without the app. The worksheets cannot be saved to a format outside of the app. PRINT-TO-PAPER FUNCTIONALITY IS NOT SUPPORTED IN MS e-study Buddy 7 How do I know which version of MS e-study Buddy I have? From time to time, changes are made to MS e-study Buddy, requiring you to update to or install a new version of MS e-study Buddy. YOU CAN CHECK YOUR APP VERSION Via account screen in the app -OR- info tab on the reading room banner Windows, MacOS : Check your installer file date Mobile: App store or Google Play can tell you if your app is up-to-date 8 Will I be able to get back my child s answers and working after i have uninstalled the app or have changed to a new device? Most likely, you will. The app has a synchronisation feature that will save these information to the server. You will need to be able to connect online when that happens. You may remove them for good if you decline to synchronise and continue to use the unsynchronised information over time. Mind Stretcher MS e-study Buddy Parent Handbook pg 8

10 POPULAR PROBLEMS (WHAT TO DO ABOUT THEM) 1 I did not receive any username or password for my child. Credentials containing username and password are sent to your child s primary contact Possible Reason You were expecting to receive mail at an address that is not your primary contact The mail may have been mistakenly filtered to spam or accidentally deleted Your Mail Service Provider may have blocked this Your primary contact is unreachable/invalid. Entry for your primary contact may contain typographical mistakes. Suggested Action Check with your spouse. Contact your centre to verify what your primary contact is. Check your spam folder. Mark as Not Spam to move back to inbox Allow mail from mindstretcher@pagewerkz.com Contact your centre to verify your primary contact . Can you send my child s username & password to another instead? Sorry. Credentials can only be delivered to the primary contact . It s the only way to be sure. How to search for our Use your service s search bar to find mail from: mindstretcher@pagewerkz.com. You can locate our mail this way even if it ended up in the spam folder. For Gmail users, the often shows up in category: promotions so checking there can help if you receive lots of s daily. One way to test if your child s registered primary contact is reachable Perform step 1 of Change your Password see section Popular Problems -no 6 pg 11. An automated response will be sent to your primary contact . Since this is for testing, you do not need to continue once you have received our mail. You may have to wait a while for our to reach you. If you receive it, we can reach you. If no followup was received, despite repeated testing over a period of time, there may be issues with the primary contact . Please contact your centre to check for possible error in your entry. You may need to add mindstretcher@pagewerkz.com to your safe senders list. Consider using a different for contact, if all else fails. If all else fails, contact Support to manually assign a password of your choice. Mind Stretcher MS e-study Buddy Parent Handbook pg 9

11 POPULAR PROBLEMS (WHAT TO DO ) 2 I have problems installing the app on PCs FOR PCS, YOU NEED THESE FOR YOUR DEVICE: ADMINISTRATOR ACCOUNT is necessary for the installation and use. SYSTEM PASSWORD may be required to give permission to install. SUFFICIENT FILESPACE for downloaded worksheets. Do check out the Download and Installation guide for detailed help 3 I cannot get past login CHECK THAT... Credentials were keyed in correctly You are using the latest credentials sent out to you. Whenever you update the primary contact with Mind Stretcher, new credentials would be automatically sent to you, replacing your latest password. This is done for security reasons. If you experience issues App seems to hang after sign-in or is taking too long to respond PCs: Uninstall the app and make sure to remove local data Mobile: Restore factory default or delete app, then reinstall. I get this error message... Ver & later You have exceeded maximum number of devices for use with your account Contact Technical Support to request for device unlock. For why this happens, see section 9 THINGS YOU SHOULD KNOW ABOUT USING E-STUDY BUDDY no.2. Do not request for a password change. It is not necessary for fixing this. Mind Stretcher MS e-study Buddy Parent Handbook pg 10

12 POPULAR PROBLEMS (WHAT TO DO) ( CONTINUED ) 4 I keep forgetting the password. It s too difficult to remember. Do you know you can change your password to your preference? In fact, you can do this at any time, & as often as you like. You can even do so if you forget what it was. If you have established a reachable primary contact and know your child s student id, you can change your password. Your child s student ID is an all numeric sequence between 4-7 digits. If you have a 5-digit number, add zeroes before it to make up 7-digits. Eg ID of becomes You can change your password at this website: 5 I do not see any books at all You can find books to download at the Book Library by selecting If you do not see any books there, it could be that: (sometimes with label: Go to Library ). 1 Your child has enrolled into a programme for less than 2 weeks, there is good chance you will not see books in their account after you have authorised e-study Buddy 2 You have withdrawn from your enrolled programmes 3 Books are set to expire at a given date. Expired books are removed from your library 4 You may have signed in with a trial or demo account offered during roadshows and promos 5 You are currently offline If none of the above are applicable to your case, please contact support with your child s enrolment details so that we may investigate and restore missing books. Mind Stretcher MS e-study Buddy Parent Handbook pg 11

13 POPULAR PROBLEMS (WHAT TO DO) ( CONTINUED ) 6 CHANGE THE PASSWORD on your webpage does not work. I still get bad username or password message when trying to sign-in. Other times, I get a blank page when i click on the link. Username must be entered correctly. The weblink in the expires one day after sending, so if you take too long to follow up, you may end up with an invalid web page. Here s how to change password successfully Go to MS e-study Buddy webpage - STEP 1 The Change Password feature is found between the installer download links & MS e-study Buddy technical support sections. Click Tap on blue text link here next to the CHANGE THE PASSWORD. This brings you to the reset password screen STEP 2 Key in a valid username, which is a 7-digit student ID unique to your child. If you do not know what it is, you can ask your centre. DO NOT ENTER YOUR CHILD S NAME AS USERNAME Press reset once done. You should get a confirmation message. STEP 3 STEP 4 Check your primary contact . Look for an incoming with link & instructions. Click on link to open up a webpage on your default browser.. Set a new password for e-study Buddy. Key in password again to confirm. Click Tap submit. You will get confirmation of success but no mail will be sent to you, so please remember the changed password, or repeat the process again should you forget. Mind Stretcher MS e-study Buddy Parent Handbook pg 12

14 POPULAR PROBLEMS (WHAT TO DO) ( CONTINUED ) 7 Quiz Report seem to show that my child has not attempted the quizzes. What gives? Currently, for the results to be reflected on the report, the student would need to always press check answer button after selecting the choice. It is also important that the student is on a stable internet connection while attempting the quiz. EMERGENCIES Help! I ve lost my mobile device/laptop and I need to disable the e-study Buddy account, and get e-study Buddy running on a new device. Do not worry. We can help restore your account to your replacement device. We will also block or invalidate unauthorised access to the app on your lost device. Leave a ticket with Technical support here Useful Details: - Child name - Primary contact - General device description I need my password really urgently Try resetting or changing your password at the MS e-study Buddy webpage. See Popular problems, no.6 pg 11 Mind Stretcher MS e-study Buddy Parent Handbook pg 13

15 ABOUT MS e-study Buddy TECHNICAL SUPPORT What can we help you with? We can help with MS e-study Buddy issues like... Send login credentials Reset device lock to transfer account We cannot help you with... Mind Stretcher Matters not related to MS e-study Buddy. Contact: Changing particulars not related to use of MS e-study Buddy eg change of home address Manual assignment of Password Non MS e-study Buddy apps Problems with Worksheets Technical issues faced at Mind Stretcher Centres Fix typos in display name Suggestions to change Features Download/Installation issues What information could help us solve your problem faster? Student Information Device Information - 7-digit, numbers only, Student ID. If it comes with fewer than 7 digits, add zeroes at the front until ID is 7 digits long. - Your child s full name - MS Centre attending - Programmes enrolled - If you had recently transferred or rescheduled your programme - We do not need: NRIC - Device platform (Windows, MacOS, ios, Android) - Model (year/generation ) - Operating System version App Information - App Version - Plugins Version About the Problem - What Error message did you observe? - Screen captures of the app will be useful? - Briefly describe what was done before or after the problem Mind Stretcher MS e-study Buddy Parent Handbook pg 14

16 ABOUT MS e-study Buddy TECHNICAL SUPPORT Help us help you While assisting you in solving an issue, we may need your help to provide system information or perform specific remedial actions. You may be asked to refer to instructions in this section. SOME ACTIONS WE MAY ASK YOU TO PERFORM ACTION 1 SEARCH FOR FILES ( & RUN ) Windows Use Keyboard shortcut _ + S Use Cortana for voice ( if mic is active) MacOS Use Spotlight After identifying a retrieved result as of kind: application, select the file and press enter Or Use Finder to locate the application file ios Swipe left from home screen to find search bar. Enter keyword in search bar Android Swipe down from top edge, look for settings Search located at top right, type in keyword Ask Sri Tap and hold Home button, launch followed by name of app you wish to ACTION 2 RUN TYPED COMMANDS Windows only 1. Keyboard shortcut _ + R on the keyboard to open the Run Dialog OR 2. Type Run after clicking on the magnifying glass Mind Stretcher MS e-study Buddy Parent Handbook pg 15

17 ABOUT MS e-study Buddy TECHNICAL SUPPORT ACTION 3 MOVE YOUR FILES FROM FOLDER TO THE DESKTOP (PCS) Cut & Paste (mouse) Cut & Paste (Keyboard shortcut) Drag File Windows Right click on the file with the mouse and select Cut. Then right click at the destination and select Paste. Use keyboard shortcuts, To Cut hold down Ctrl+X keys and to Paste hold down Ctrl+V keys Hold the left mouse while clicking on the file and drag it to the desired location.make sure that your desktop is not blocked by your folder window. Mac Hold control key on your keyboard & click on the file with the mouse. Select look for copy from menu. Then click on empty space on desktop. Hold control & click mouse to bring up menu, then select Paste Item. Click on the file to be copied and hold down Command+Cut ( keyboard shortcut: +X). Then click on empty space on desktop. Use keyboard shortcut + V keys on the keyboard to paste the file to the desired location. Hold the left mouse while clicking on the file and drag it to the desired location. Make sure that your desktop is not blocked by your folder window. ACTION 4 CREATE APP SHORTCUT (PCS) Windows Mac Select the Windows key to open the Start menu. Right click on the app you want to create shortcut. Select Open File Location>Create Shortcut. Click Yes. Locate app in Applications folder using. Select the app, right click, select Make Alias and drag the alias to the desktop. ACTION 5 ATTACH FILES TO SEND TO US Share icon On mobile phone, use the above share icon to share the attachment /screenshot with us. Paperclip icon On PCs, use the paperclip to attach your screenshots when you us. Mind Stretcher MS e-study Buddy Parent Handbook pg 16

18 ABOUT E-STUDY BUDDY TECHNICAL SUPPORT (CONTINUED) ACTION 6 HOW TO TAKE SCREEN CAPTURES OF ISSUES FACED Upon encountering problems of any kind. you can perform a screen capture of the app screen and include them when submitting your support ticket to us. Here are some general instructions: While MS e-study Buddy app is showing on screen Windows Method 1: Use Snipping Tool (not in Windows 7) 1. Search for Snipping Tool and launch it. 2. After clicking new, Drag-select region that you wish to capture. Release to capture area in region. Method 2: Print screen key Labelled PrtSc PrtScn PrtScrn on keyboard 1. Press Print Screen key on your keyboard. 2. Load a bitmap program 3. Microsoft Paint OR Enter Start Menu, expand All apps, open Windows Accessories & choose Paint. Open Run, input ms pain t & tap OK. 4. Click on Paste (clipboard icon) 5. Click on Save (diskette icon), select save location (recommend: desktop) 6. Share image in your to us. MacOS Method 1: MacOS Screen Capture : command key on Mac keyboard Keyboard combination shortcuts: Screen-capture whole desktop Screen-capture active program window <Command> + <shift> + 3 <Command> + <shift> + 4 Move Mouse cursor over to e-study Buddy window Press spacebar to highlight Click mouse button to save screenshot to desktop. Method 3: Use phone camera to capture screen Method 3: Use phone camera to capture screen ios 1. Press and hold the Sleep/Wake button on the top or side of your device. 2. Press and release the Home button on your device. You should hear a camera click by default. Screenshots will be found in Photos 3. To find your screenshot, go to the Photos app > tap Camera Roll album. 4. Share & attach image to to send to us. Sony Type: Samsung Type: Other Android OS: Android Press & Hold Sleep/Wake Button Take Screenshot from menu Attach saved image to your Press power and home button at the same time Locate screenshot in My files when attaching to your Refer to your device s instruction manual. Mind Stretcher MS e-study Buddy Parent Handbook pg 17

19 ABOUT MS e-study Buddy TECHNICAL SUPPORT ACTION 7 OBTAIN SYSTEM SPECS FOR YOUR DEVICE Purpose: You can help us get the the root of the problem better by providing system specific information. Windows Bring up Windows explorer windows : < Windows> + E Click on one of these in the left pane: Windows 8, 8.1, 10 : This PC Windows 7.0 : My Computer Right-Click Properties Screen capture this information and attach it in your mail to us. Click Apple icon (top-left) Click About this Mac MacOS Overview Tab Screen capture this information and attach it in your mail to us. ios Tap Settings (gear-like icon) in home screen. Android (May vary) Tap Settings in home screen Tap General>About Note down: - ios Version - Model OR Screen capture the information to send to support Tap About Tablet/Phone (Sony) Note down: - Android Version - Model Number OR Screen capture the information to send to support Mind Stretcher MS e-study Buddy Parent Handbook pg 18

20 ABOUT MS e-study Buddy TECHNICAL SUPPORT (continued) HOW TO REACH US OR to: OUR OPERATING HOURS Mondays - Fridays exclude Pub. Holidays 9:45am - 5:45pm DOWNLOAD OUR GUIDES AT IF YOU DO NOT GET A REPLY FROM US Possible reasons You may have entered your contact incorrectly, so our reply may not be able to reach you Your mailbox is full We could still be working on it. Please bear with us.. Notify your centres of the issues you are facing. Centres can also help relay the message to us. Mind Stretcher MS e-study Buddy Parent Handbook pg 19

21 Quick Troubleshooting FAQ & Help Problem experienced Possible Reason Recommended Action I cannot download or install the app. Your device setting may have prevented download & installation Check download and install guide I cannot get pass the authorisation screen Password entered incorrectly. Password may have changed. Old password was used Check for case sensitivity The app freezes for long time when loading book thumbnails The app crashes New Release bar is blank / I do not see any books in the book library Username was entered incorrectly Exceeded device limit Device is low on space. Application has bugs. System resources are low Your device is offline Username is all-numeric and has exactly 7- digits. Contact technical support to release device to transfer account Free up disk space by deleting unwanted data from your computer Report occurrence to Technical support with information eg Where did it crash Close other applications.try again Enable internet connection Your device is online. You have enrolled to programme less than 2 weeks ago. Your device is online. You have enrolled to programme for more than 2 weeks. Please wait between 8-14 days from first day of attendance. Inform technical support to restore books for programme No new books to download. All downloadable books already on device. Wait for Monday of coming week THANK YOU! Mind Stretcher MS e-study Buddy Parent Handbook pg 20