March 27, Department of Homeland Security

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2 The USCG Auxiliary has chosen Everbridge as it s rapid notification service for both emergency and non-emergency communications. 2

3 Everbridge is the leading provider of Emergency Notification Systems (ENS). Everbridge is used by many schools, fire departments, and federal, state and local government agencies, including the Departments of Defense and Homeland Security. 3

4 Everbridge is a tool to allow Auxiliary leadership to rapidly and easily reach members for both routine and emergency communications. We can use it for: Standard notices (meetings, reminders, etc.) Emergency notices regarding major incidents Personnel Accountability after major incidents 4

5 But the first step is to ensure members are familiar and understand the system. To meet this goal, beginning on Saturday, April 18 th, USCG Auxiliary 5NR will begin a series of monthly, pre-announced and planned Everbridge Drills. 5

6 These drills will consist of a single cycle of Everbridge contacts ( , cell and home phone). These drills will be Everbridge only, with no manual component, and should take members seconds to participate. 6

7 Previously, the Auxiliary s emergency communications were hindered by timeconsuming, manual one-by-one calling trees. Our diverse membership required an additional method of reaching Auxiliarists in emergency situations. Individual preferences must be recognized and accommodated. 7

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9 The system can make contacts at a rate of about 100,000 per hour. In optimum conditions, we can contact all 5NR Auxiliarists in about 90 seconds. Everbridge records each contact, whether successful or not. Members can be prompted to confirm receipt, or respond to questions. The most effective messaging isn t created in the midst of an emergency. Messages can be planned and pre-recorded for use during incidents. 9

10 Notifies you in the event of an emergency in the 5NR, or Provides you with important, non-emergency notices from your District, Division or Flotilla. This is important in order to ensure that the Auxiliary can contact you in an emergency, as well as receive feedback from you regarding your safety, your status and your ability to respond if called upon by the Coast Guard. 10

11 Let s define: Your contact methods can be via and/or telephone. Your contact information is your actual address or phone numbers. Your contact methods are in Everbridge. Your contact information is in AUXDATA. 11

12 If you have Caller ID on you phone, you may see: On the display. That way you ll know its from the 5NR. 12

13 When receiving an Everbridge phone message, always wait until the voice says Goodbye. Confirming receipt (if prompted) will halt further contact attempts. Monthly Everbridge drills will commence on the third Saturday of each month starting April These drills are a learning tool and regular process improvement will be conducted. 13

14 If we can t contact you, we can t alert you as to the emergency. January 31,

15 The Everbridge Notification System allows you will be able to receive notices in the event of an emergency. This system is critical when the Auxiliary is tasked with accounting for all 5NR members; or is asked to support the USCG following a major event. Learning and understanding the Everbridge Notification System is vital to its success. Questions or concerns can easily be addressed by making your leadership aware of them. 15

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