IMS STUDENT HANDBOOK 2017

Transcription

1 IMS STUDENT HANDBOOK 2017 Updated when systems change, last updated 4th August 2017 A guide to computer services for Unitec Students, both on campus and off campus. Sections include: Getting Started, Create, Save and Print, and Helpful Resources and contacts. Kathryn Bond IMS Trainer Return to Contents

2 Contents Getting Started... 1 Using the Internet in Student Labs... 1 Login Procedures for Students... 1 Student Login (also Student Portal login)... 2 Changing Your Network Password... 2 Forgotten Password... 3 Student Computer Drives... 3 Signing out of the System Windows Virtual Desktops in Te Puna... 5 Unitec Wireless... 6 Eduroam Wireless at other Universities... 6 Unitec Systems... 7 Current Students... 7 Student MyPortal... 8 Student Self Service Updating Contact details online Viewing Assignment Results and Final Grades online Entering an Enrolment Request online Securely Closing Student Self Service Moodle Login How do I change my Moodle Password? Student Create, Save and Print Office Māori Keyboard Office 365 for Home, Personal Devices and on Campus Saving your work (OneDrive) Sharing in OneDrive@Unitec NZ Recovering Deleted Files and Folders from OneDrive@Unitec NZ Using a USB drive at Unitec Copy Files to CD Windows Printing on Campus Helpful Resources and contacts IMS and Unitec Help Desk (for login and general queries) Library Services (for books and electronic resources) II

3 Getting Started Using the Internet in Student Labs When accessing the Internet on campus you will be asked to enter your computer username and current password. Note: Internet use is logged and monitored. Login Procedures for Students Logging into the Network A student must have a valid username and password to log into the Unitec Network. A login is necessary to prevent unauthorised access to the system, its data and resources. Please contact the IMS Help Desk if you have not received your login details. Each student is assigned a unique username (and student address, see below). The username consists of the first five characters of the student s surname (or if less than 5 characters, then full surname), followed by the first letter of the student s first name and up to three numbers. There are no spaces or hyphens in the username. e.g. smithjø1 or wongt127 Your initial Password is your date of birth (ddmmyyyy) e.g. ø1ø51972 The password is 8 characters long. To Login Click the mouse or keypad to progress to the login page. Type your username in the Username field. Press the Tab key. Type the password in the Password field. Press the Enter key or click OK. Important: It is very important to change your initial password for security reasons. Four unsuccessful login attempts will lock your account for 30 minutes. Please contact the Help Desk to unlock your account or wait 30 minutes. Do not give your username and password to anyone else to use. Treat this information the same way you protect your banking details. Apple Mac Lab Login Information Only students who are enrolled in a course that requires the use of the Mac environment will receive a Mac login. Your username and password will be the same for PC and Mac. The Mac labs have been configured according to the teaching departments requirements and their staff are responsible for introducing students to the use of these facilities. 1

4 Student Login (also Student Portal login) Some Unitec Systems require an format username. Enter your (e.g. and network password. See more on Student in the guide. Changing Your Network Password Please read the following rules before you change your password: Your password must be at least 8 characters long. It can be a mixture of letters, numbers and symbols. It cannot contain blank spaces. Do not choose anything common as a password e.g. your name, your phone number, your pet s name, name of a relation or a colleague, your car number plate or your date of birth. Your password is case sensitive. To change your password: 1. In the address bar or your chosen web browser, enter the address: and follow the instructions. Alternatively, you can change your password in Student Portal or Office 365, click on your profile picture to see the change password option. See sections on Student Portal and Office Enter your Unitec address in the field. 3. Click Continue or Enter on your keyboard. 4. Enter your current password in the Password field. 5. Click the Sign in button. 6. Enter your current password in the Old password field. 7. Enter your new password in the New password field. 8. Re-enter the new password in the Retype password field. 9. Click the Submit button. Note: Your password needs 8 characters in length, include a number and capital letter. When you have successfully changed your password, remember to use your new password the next time you login. You may change your password at any time. Note: This procedure changes your Unitec computer password. This logs you into the Unitec computers, Library databases and the Wireless network. Moodle passwords are separate, change in Moodle. 2

5 Forgotten Password After logging into Student Portal or Office 365 you will be prompted to set up a forgotten password. This is helpful when you forget your password, you can retrieve it yourself anytime. Follow this link to edit your forgotten password. Student Computer Drives The Unitec computer network has many different drives for different purposes. Drives are used to store files, with the exception of E: which is used to run CDs. Below is a screenshot and chart with explanations for drives most commonly used. Drive C Drive (C:) D Drive (D:) E Drive (E:) H Drive (H:) T Drive (T:) Description Local hard drive within the PC. All changes on C:/temp will be automatically wiped on reboot. Do not save to the C: Drive. Commonly used as a USB drive (Removable data storage for large files). This drive is only visible when a USB device is connected to the PC. CD drive for accessing material from a CD or DVD. Staff put files here for students to see or copy. Student access to this drive is read only. Students cannot save to this drive. Scratch-Local drive a workspace for students who require temporary additional space, e.g. CAD users. (Work is not secure here, as it can be read or deleted by any student). When you need to access files saved to the T: drive, you must return to the same computer you used to save those files. Note: Students save to OneDrive@Unitec NZ in Office 365 for their storage for course work. 3

6 Signing out of the System Windows 10 You must Sign Out from the network once you have finished working on the computer. This prevents other users from accessing the network using your login. There are two ways you can Sign Out: Method 1 1. Click on the Start button, then select your name at top, then Sign Out. Note: The Sign Out option ends your session so another student can login to the network. Restart option slows down the next user logging in. If you select the Shut Down option the computer will close your programs, disconnect you from the network and turn the computer off. This is not recommended in labs. Method 2 1. Hold down the Ctrl + Alt + Delete keys together. 2. Click on Sign Out. Important: You must sign out of the system at the end of class or when you have finished using the computer. Do not turn the computer off after you sign out as system software updates are performed at the end of the day. Your computer needs to be left switched on overnight to receive these changes. 4

7 Virtual Desktops in Te Puna Virtual Desktops are available at Unitec, and will be more widely used in the future. Currently they are located in the common areas and the trades building. The benefits of these workstations is they are faster and will load a virtual environment that looks exactly like the Windows 10 after the initial login screen. No local storage is available on any computers, so use OneDrive to save documents. The login for Virtual Desktops looks different, login just the same. e.g. smithjø1 or wongt127, then your network password. Sign Out the same way as usual. Clicking Start, your name at the top, then Sign Out. USB Ports are available at the back left of the Screen. 3 additional USBs are available at the front of the PC under the desk. Headset ports and power button is also here. If the computer is not working, check the monitor is turned on. Next check the computer power button is lit. If everything is turned on and you do not see the login screen or the workstation is nonresponsive, contact IMS Help Desk at Student Central in Te Puna or contact them on 0800 ASK IMS ( ) 5

8 Unitec Wireless Wireless access points provide wireless coverage in most areas at all three Unitec campuses (Mt Albert, Waitakere, North Shore). Unitec students and staff can connect personally owned laptops to the wireless network and take advantage of Internet connectivity, and a range of applications on the Unitec network. Unitec has two wireless networks for students, UNITEC-HOTSPOT and UNITEC- ELEARN. We recommend UNITEC-ELEARN. Instructions for how to connect your laptop to WiFi on Campus is located on the ask IMS website: under the Wireless tab. Before connecting to the Unitec network please ensure: Your laptop has up to date Virus Protection and Security Updates. There is sufficient wireless coverage at the location(s) where you would like to use wireless. Note: UNITEC-ELEARN is compatible with most devices. If you are unable to connect, then connect to the UNITEC-HOTSPOT suitable for all devices. On some devices you will need to go to the devices settings to find Wi-Fi, enter your username and password. Use the same login details you use on campus computers. Remember to update this if you change your password. Note: For more information on connecting to the Unitec wireless network: Visit the IMS Help Desk, located in or call ext Eduroam Wireless at other Universities Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam is available at Unitec for visitors from other eduroam participating institutions while Unitec staff and students can connect to eduroam at other participating institutions. Instructions for how to connect your laptop to Eduroam and a list of participating institutions are located on the ask IMS website: under the Wireless tab. For information regarding the global coverage of eduroam see 6

9 Unitec Systems Current Students A web page on the Unitec website, providing Unitec Students with information and links. Here you can find out what is going on around campus and connect with student services. Current Students opens automatically on any campus PC, when you launch a web browser. If you are off campus or on a Mac computer, then you can access this page from the Unitec website, from the tab at the top left. The links are located near the top of the page (Study Support, Services and Facilities etc), in Quicklinks on the right and under Useful Links, near the bottom of the page. 7

10 Student MyPortal This is online secure website, where you can find support and personal information relating to your studies. What is my timetable? What are my course results? Do I have new Student ? Also connects you with Unitec team members to assist you with learning support, financial support and much more. Student MyPortal was designed in combination with Students, for Students and will constantly evolve as we add more features. You can move the panels using, click and drag with your mouse. Links to Login are on both the Unitec main page and the Current Students page, Student Portal, top left and as a Quicklink called The Student Portal (MyPortal). Log in by entering your Unitec address (e.g. smithjø1@myunitec.ac.nz) and network password. In the Student Portal you will see your current timetable, view grades and student . My Support Services appear as a panel, these links lead to essential student services. 8

11 My Day This area of Student MyPortal is picked up from your timetable in the Unitec system. Use the arrows, to go forward or back, to view another day. Use the Calendar icon, to view a full week. On your My Day view, you can view the location of your class. Click the it will open a Google map of the Unitec campus, so you can find the location. icon and My Inbox This is picked up from your Outlook Student account. Which is covered in this handbook under Student . We recommend if you use the forwarding option to another preferred , to tick the box to retain mail in Outlook also, so you see content here as well. My Latest Grades Any grades for the current Semester will appear here. In some courses you may also receive your grades in Moodle. Any previous results, for 2015 and later, can be viewed in Student Self Service. When you have grades showing, you will see colours to represent different portions of your course. The first section with the percentage, shows your achievement in the course so far. The far right is how much more of the course assessment, you still can potentially achieve. Click View details to see a grade breakdown. My News Feed These are Unitec News that will help you keep informed with updates and special events. My Tools Make a Payment Pay course fees and Library fees. Campus Map - A link through to Campus Map for Mt Albert. Useful Forms Forms including: Assignment Cover Sheet, Academic Record request etc Student Voice for connecting with Student Reps, Advocates and Council. Moodle Link through to Moodle for your course content (if applicable to your study). Useful Links Links that will help you to Enrol online, go to Student Self Service (here you can access final grades, update contact details and view Exam Timetables), Unitec Library and book group study rooms. My Support Services This area has links to helpful resources on the Unitec website. These include: Learning Success Link to Te Puna Ako, helping you enhance your study skills. Services and Facilities Link to A-Z of Student Services, located on the Current Students page. Student Life Clubs, Orientation, Student App are here for you. 9

12 Career Centre Career Planning, Applying for jobs help, Interview skills, includes Job Vacancies. Computer Support Link to the Ask IMS website, for all your Unitec computer needs. Financial Support Budgeting Advice, Student Loan help and Scholarships, Awards and Grants. Maia Maori Centre Maia aims to provide a 'one-stop-centre' for Māori Students. Pacific Centre Help and support for Pacific Students. More Widgets Launching Soon As we enhance and grow content within Student MyPortal, more options will appear, including the ability to change your contact details. So check back to see more. And even suggest changes. Student Self Service Student Self Services is a secure portal allowing students access to a range of enrolment related services and information, the link to access is found in MyPortal (Student Portal). Logging into Student Self Service 1. Student Self Service is accessed via the MyPortal. 2. Click the Student Self Service link (under Useful links). Note: Some web browsers block pop ups. If the page does not open, then click to see if your web browser has a message. It may be necessary to allow content to view the page, then re-select Student Self Service. Alternatively, you may want to allow pop ups in the web browser settings. 3. When you have finished your session in Student Self Service it is important to sign out. Close the tab to exit. Student Self Service overview View your Class Timetable. Enrol online (Note: not all courses are available for online enrolments). View your Account Summary. Make a payment on your account. Update Contact Details (Address, Phone, ) Very Important. View Assignment Results (Note: These are provisional until final grades). View Final Grades. 10

13 Navigating around Student Self Service 1. Click the drop-down arrow beside go to, select an option, Student Centre goes back to the front page. 2. Click the Go button. Alternatively, just use the tabs at the top to access another area within the same option. Viewing your Timetable online 1. Use the Class Schedule to display a weekly view of your timetable. 2. Click Enrol to access the Add Classes page. 3. Use the drop-down menu to view Assignment results and Grades. 4. Use the Finances section to view your Account Summary. 5. Use the Make a Payment link to access the online payment page. 6. Use the Personal Information section to update the Contact Information (including address, phone number and addresses). Updating Contact details online Use the Student Self Service page to access and update your Personal Information it is the last option on the page. This includes your contact details and other personal details. To update your mailing address 1. Click the Mailing Address link, above the current address. 2. Use the addresses tab to update address details. 11

14 3. Use the Address Type to identify the address to update. 4. Click the Edit buttons and use the Edit Address page to update the selected address lines. Postal Finder will help locate your postcode. 5. Note: If your new address is another country, then also use the Change Country link. 6. Click OK when complete. 7. Verify your address information and select the address type(s) associated with it on the right. 8. Save your changes. Then click OK. 9. Click Return to Current Address. 12

15 To update your phone number 1. Click the link, above the current phone number or move to step 2, if already editing details. 2. Select the phone numbers tab. 3. Enter the updated number/s in the required Telephone field. 4. Tick the box beside the number you want Unitec to use in the Preferred column. Note: One phone number must be selected as Preferred. 5. Click ADD A PHONE NUMBER, if you need to add more contact phone numbers. 6. Save your changes. Then click OK. To update your address 1. Click the link, above the current Campus address or move to step 2 if already editing details. 2. Select the addresses tab. 13

16 3. Enter the updated address in the required Address field. 4. Tick the box beside the you want Unitec to use in the Preferred column. Note: One address must be selected as Preferred. It is not possible to edit the Campus , but you can add more addresses. 5. Click ADD AN ADDRESS, if you need to add more contact addresses. Note: putting more addresses in, will enable you to switch the preferred option more quickly, between the addresses listed. 6. Save your changes. Then click OK. Important: Update your emergency contact in the emergency contacts tab. Viewing Assignment Results and Final Grades online Use the Academics section to access the Assignments or Grades menu. This is the first option on the Student Self Service page. Use Go to then Student Centre if not on front page. Note: This same process will show your assignment results, class schedule, exam schedule, grades and transcript (unofficial record of your study). 1. Click the drop-down arrow beside other academic, select Assignments. 3. Click the Go button. 4. Select the required semester from the list. Click the Continue button. 14

17 5. Click the required course number in the Class column e.g. ISCG The assessment results for the selected course will be displayed. 7. Use the Return to View Assignments and Grades link to view assessment results for other courses. Note: Final Grades is a history of previous results. To see a specific result, you can select the required semester, under the Term column. You can select Change Term to return to the previous screen. All assessment results displayed are provisional. Grades are final. Entering an Enrolment Request online 1. Click the Enrol link, under Academics. 2. Use the Add Classes page to enrol into classes for a specific semester. 3. Use the Plan link to create an enrolment plan prior to enrolling. 4. Select the required semester from the list. 5. Click the Continue button. 15

18 6. Enter the desired information into the Enter Class Nbr field. 7. Click the Enter button. Details of the selected course are displayed. 8. Progress the enrolment request by clicking the Next button. 9. The selected class has been added to your Shopping Cart. Complete your enrolment request by clicking the Proceed to Step 2 or 3 button. 10. Click the Finish Enrolling button. 11. The status of the enrolment request will be displayed. Please take note of any information included in the Message section. Note: Not all programmes are available to enrol online, some will need a written application. Contact Student Central, phone or askstudentcentral@unitec.ac.nz Securely Closing Student Self Service There is no sign out option within Student Self Service, so it is important to close the browser or if logged into the computer, sign out. 1. Close the browser. 2. Sign out of the computer. Note: Some browsers retain information, so it is important to close the browser. 16

19 Moodle Login What is Moodle? Moodle is a Learning Management System. It is a web-based system accessible anywhere, at anytime via the internet. Moodle supports Unitec s elearning by enabling teachers and students to communicate and participate in a range of online teaching and learning activities via courses. Teachers may also use Moodle to provide students access to course-related resources. Important: Moodle is only active a week before your class starts, until two weeks after your last class. Print and save all your data before you lose it. What will I need to access Moodle? Because Moodle is web-based, you will need a computer (or other internet enabled device e.g. ipad or mobile phone) and an internet connection. You will also require a username and password. Your username is the same as your Unitec network username and your initial password will be your date of birth (DDMMYYYY). The Moodle password is set independently from the network password and does not change when your network password is changed. Note: Contact the IMS Help Desk if you are unsure of your login details. When to seek support from your lecturer You can login to Moodle but cannot find your course. You can login to the course website but do not have the enrolment key for your course (if one is being used). You cannot find the document, link or activity your lecturer said was available. When to seek support from the IMS Help Desk You cannot login to Moodle. You are not sure how to download and install software required to view documents included in your course pages. You get an error message when trying to use Moodle. You do not feel confident using the internet and/or . You are not sure how to download documents and save them on your computer. How do I access Unitec elearn (the Moodle site)? Moodle can be accessed in several different ways: On the Unitec website Current Students page, QUICKLINKS, Moodle. Type the URL directly into your web-browser 17

20 How do I login to Unitec elearn (Moodle)? 1. Go to 2. Enter your Username and Password in the Login Panel. 3. Click the Log in button. How do I change my Moodle Password? 1. Log into Moodle. Click on your name (top right). 2. Select Preferences on the drop down menu, click Change password. Follow the instructions to change your password. 3. Click on Save Changes button. This changes your Moodle password only, NOT your Network password. I cannot remember my Moodle password! 1. Go to 2. Click the Lost Password link in the Login Panel. 3. On the following screen, enter either your username or address and Moodle will send an to your account. 4. Once you have been notified that an has been sent, close that Moodle page and check your YOU WILL GET 2 S The first checks that you are asking for your password and is security against someone stealing your identity. Within this first click on another link to receive a second . The second gives you your new password. Note: Contact the IMS Help Desk if you need help. How to update your Moodle User Profile 1. Log into the Moodle site. 2. Click on your name (top right). Select Preferences on the drop down menu, and click on Edit Profile. 3. Edit relevant details and write a quick summary about yourself in the description box. 4. Upload a personal picture: Click on User Picture option, then and browse your computer for a suitable picture of yourself. A copy of the picture will be uploaded and its size reduced when you save the changes to your profile. Add a description to your picture. 5. When finished, click on Update profile to save the change. 18

21 How do I access my Moodle courses? When your lecturer has enrolled you in your course, the course name will be displayed in a navigation panel called My Courses on the right-hand side of the Moodle Home page. Search for courses by clicking the All Courses link or click on a course name already in your list to view the main course page. The course home page opens and the title appears at the top of the page. You can also access your courses via the My Courses list in the menus across the top of the Moodle Home page. You can also search for courses using the Search Courses field at the bottom of the Moodle Home page. Using the enrolment key Some courses require an enrolment key before they can be accessed. This is a password that the teacher of the course can place on the course to keep it secure. If prompted for a key, enter the enrolment key in the space provided and click the Login button. If you do not know the key, please ask your teacher. Note: An enrolment key is used to protect the course from unauthorised access, please keep it secure. You will only need to enter an enrolment key the first time to a course. How do I navigate my Moodle course? Courses are usually organised by topic. Topics marked unavailable will need to be made available, by your Lecturer. 19

22 Typical Moodle Activities Assignment Assignments can be uploaded electronically to Moodle if the tutor sets this option up. Choice - Like a poll and can allow the tutor to gather statistics. Forum A way for students to hold discussions online. A forum is a good place to post questions and comments to share with the teacher and other students. Glossary - A list of words defined by you or your teacher. Participants are able to view and comment on all entries. Your teacher may allow you to also add entries. Quiz - An online test. Moodle Help Moodle help is available within Moodle and via links on the Ask IMS website. Within Moodle, click on the Students tab at the top of the Moodle page. Here you have options to support your learning, including: Online Tools MyPortfolio Guide, Ask IMS (website for all your computing needs, see below) and Ask IMS Orientation (help guides about Moodle and other computing resources). On the Ask IMS website Click Documentation tab to view the IMS Student Handbook, OneDrive Guide and current Long Documentation guides for post grad students. Under the Training tab, there is a Quick Start Guide, with links to brief introductions to important topics. 20

23 Health and Safety Reporting for Students Unitec is undergoing major property enhancement to improve student life, we also take on a huge responsibility to keeping you safe both here on campus and using Unitec provided services, that may be off campus. Students can report an injury, incident, near miss or potential hazard for themselves and others, both on campus and off campus concerns (if relating to Unitec services, for example our Unitec Shuttle, Mindlab or our surrounding land), using the link in Moodle, under Help, then Health & Safety Reporting. Choose the option, that best describes what you would like to report: Select Student from the drop list next to Person Reporting, then use Find icon to locate yourself. Next to Person Involved, select either yourself or one of the other options. For this selection, you can use the Find icon to locate the person. For Other, type in the name of the person involved, in the Person Involved Name field. Enter as much information as you can remember, including the date you witnessed the Health & Safety issue. If you have photos, upload these. If you are reporting an injury, indicate on the body picture, where on the body this occurred and choose what occurred. If you have multiple injuries, use the Add to Injury List button, until they are all listed. If you have seen a doctor and have a file to attach, click Add File to browse for the file. Click Submit to confirm. You will be given a reference number, save this in case you need it in the future. Unitec Health & Safety team will ensure that your concern is noted and arrange any property improvements. 21

24 Student All Unitec students have an account. Outlook 365, which is available online using the Office 365 login screen. Use this link to access Office 365 or type this address into any web browser: or logging into Student Portal (MyPortal) and using the grid (see below). Enter your Unitec address (e.g. and network password. On first login, Microsoft prompts you to select your settings. Under Language select English (New Zealand). And (UTC+12.00) Auckland, Wellington for Time zone. Click onto Outlook or use the grid to open Outlook. Students who choose not to use this address, should set up a Forwarding Rule in Outlook 365, to avoid missing important s. Setting up a Forwarding Rule in Outlook Login into Office 365 and click onto Outlook or use the grid to open Outlook. 2. Click on the cog. 3. On the left search menu, type For, then select Forwarding. 4. To set up forwarding, click Start forwarding. 22

25 5. Enter the address you want any s delivered to. 6. Recommended: Tick the Keep a copy of forwarded messages in Outlook Web App, to still see new messages in Student Portal panel. 7. Click Save. (Click on the profile picture top right to Sign Out). Please call or visit the IMS Help Desk if you have problems using your student account. Student is only available if enrolled. Create, Save and Print Office 2016 All computers in Unitec student labs run MS Office 2016 plus students can use Office 365, to use the applications online. See next section on Office 365. Students are also able to download a copy for home use online via Office 365. If you have any problems using MS Office 2016, please or visit the ask IMS Help Desk. Note: Free4U offer free Microsoft training at Waitakere and Albany ext For more information click the Free4U link on the ask IMS website homepage: Māori Keyboard The default language for all Windows 10 computers at Unitec is English-NZ, and the default input keyboard is US. The Māori input keyboard option is on all student computers. It enables you to add a macron to a letter when activated i.e. ā. The Māori keyboard is accessed by using the language bar. The Language Bar icons appears on the bottom right of the Taskbar. 1. On the Language bar, click the button representing keyboards. 2. On the menu, click the keyboard layout you wish to use. 23

26 Using the Māori keyboard To type a macronised vowel, press ` (the key with ~ on it), then the vowel, e.g. `a = ā To type a macronised capital vowel, press `, then hold down shift and press the vowel, e.g. `A = Ā To type the ` character, press the ` key twice, e.g. ``=` Office 365 for Home, Personal Devices and on Campus Office 365 is website based, which means you can use Office Online to save content to OneDrive@Unitec NZ from anywhere you have internet access. And install Office on personal devices. Note: Access to Office 365 is valid only while currently enrolled at Unitec. Save any content that you want to keep on a personal device (home computer or USB). Logging into Office 365 Use this link to access Office 365 or type this address into any web browser: or in My Portal (Student Portal) use the Grid top left. Enter your Unitec address (e.g. smithjø1@myunitec.ac.nz), this will then direct to the above login screen, then enter your network password. Contact IMS Help Desk if you have trouble logging into Office 365 or using Office 365 on a lab computer, contact Microsoft for issues after logging in. Installing Office 365 on Personal Devices 24

27 Once you login the Office 365 main page is shown, if this does not appear, click Office 365 on the top left of the Nav Bar. Here you have the option to install Microsoft Office applications on up to 10 devices*. Click Install now for PC or click the Office on your devices link for other devices. * This can include computers, laptops, phones or tablets. Depending on the device and the capability. Note: Some devices ie; Vista, XP are not compatible. For those use the Collaborate with Office Online options or use the website. Collaborate with Office Online on campus and anywhere with Internet Also when you login the Office 365 main page displays the following options, plus any more Microsoft deliver to you: Alternatively, you can access these choices on the grid at the top left of any screen. To log out, click the profile picture top right and select Sign Out. Saving your work (OneDrive) There are several ways of saving your files: To OneDrive@Unitec NZ in Office 365. To a USB drive. To a writable CD. It is preferable to save your files to OneDrive@Unitec NZ because this is secure and accessible anywhere you have Internet access. 25

28 Student File Storage (OneDrive in Office 365) Once you have enrolled at Unitec and paid your fees, you will be allocated storage space in Office 365 in NZ. Currently this is 1TB. This can be used for storing your course related work. See previous page for logging into Office 365. Important: Access is only available while you have current enrolments (now and future), so we recommend saving to a personal computer or USB, when you finish studying. Helpful Tips for working with Office Online One feature of applications like Word Online is there is no Save button. Saving is automatic, however a weak or lost Internet connection can cause new content to not be saved or retrievable. Note: Automatic save only works while you update the file online or in a mobile app, if you open it in a computer application, then save to OneDrive@Unitec NZ in Office 365. Create a new document or folder in OneDrive@Unitec NZ, select OneDrive from the grid (see above). Using the New icon. Use Upload icon or drag things into OneDrive, from a computer or USB. Files need to be saved temporarily somewhere first. Use the phone apps for Android, Apple and Microsoft to add content to Office 365. We recommend the apps provided by Microsoft. The Toolbar in online applications is simplified, so all features are not available. For more functionality, you can use the option to use your computer version of the application. For Word this shows as: Recover deleted items yourself inside Office 365 in OneDrive. Items deleted are moved to the Recycle Bin folder on the left hand side, open the Recycle Bin, tick the item/s you want to keep, then select Restore. To return to your documents, select Files on the left hand side. Note: Further information visit the Ask IMS website or this IMS Student Handbook for updates. Set your OneDrive Time Zone to New Zealand By default OneDrive is set to US Time Zone. This affects the dates/times record when viewing when documents were modified. Note: This is different from the Outlook Time Zone you set when first opening Outlook. 1. In OneDrive, click onto the cog (top right). 2. Select Site Settings from the drop down list. 3. Under Site Administration, click Regional settings. 26

29 4. Change the Time Zone to (UTC+12.00) Auckland, Wellington (see below). 5. Also change the Region locale to English (New Zealand). 6. Then scroll down to click OK. You can add content to NZ in OneDrive by: Start a new document by using the New icon. Use Upload icon to locate a file on computer or USB. Select and drag closed files you see on desktop or in Windows Explorer into the OneDrive window. Starting a New File or Folder 1. In Office 365, use the Grid (top left) and select OneDrive. 2. Click the New icon and select an option from the drop down list. Note: In Office Online there is no Save button. Saving is automatic. Only save in the desktop versions, all require this except OneNote. 27

30 Sharing in NZ By default, any new or uploaded document is labelled Only you, this means you are the only person able to see this file. Note: Treat your login like a bank account and ensure it is safe. As part of group work or showing files to your lecturer, you can share files saved in OneDrive. Anyone part of the Unitec network can collaborate using Office Online (Word Online, Excel Online etc) at the same time by sharing files. To share a file or folder 1. Click on Share within an open document (or right click on the file name in OneDrive and select Share). 2. Click on Anyone with the link can view and edit. 3. Select Specific people. 4. Enter first name / last name of a Unitec student or staff member or address instead. Select the person from the list that appears. 5. The default sharing right is Can Edit, but you can change to Can View by deselecting the tick beside Allow editing. Or leave ticked if you want them to be able to edit. 6. Click Apply. Recommended: Write a message. This message is ed to both you and the people you are sharing with. This is an opportunity to explain why you are sharing and when you may remove sharing rights. For example when your assignment is handed in, you may not want any further edits. 7. Click Send. This sends an to those you have shared the file with. They receive a link to click for access to the file and the padlock changes, to show you have shared the file. Note: There are also Share buttons in both the online applications and the desktop versions, if you are signed in, you will see slightly different screen in the full version, but with the same options, including the edit default. You can share and collaborate at the same time in most Microsoft applications online or desktop version, except Excel full version (2016). Stay online if you are sharing an Excel file. 28

31 Recovering Deleted Files and Folders from NZ If you have deleted a file from your OneDrive@Unitec NZ and you need to restore it, you can. In Office 365 in OneDrive. Note: You can restore deleted files and deleted folders and links. Steps to recover files in OneDrive: 1. Open the Recycle Bin, by selecting it on the left hand menu. 2. Tick the item/s you want to keep. 3. Click Restore. 4. To return to your documents, select Files on the left hand side. Using a USB drive at Unitec What is a USB drive? A USB drive (Flash Drive) is a device for mobile data storage. The USB drive plugs into the USB port of the PC. Use the port on the front of your Unitec computer. It is ideal for students who want to copy files between Unitec and home, backing up important files. Using a USB drive on a computer: 1. Login using your student username and password. 2. Plug the USB drive into a USB port at the front of the computer. 3. Choose Open folder to view Files or Open Windows Explorer. In the left pane under Computer a new drive will appear. This appears only after the USB drive is connected to a PC. 4. You can now login into OneDrive and use Upload, to copy files between your USB and OneDrive. 5. To safely remove the USB drive, click the arrow on right side of the task bar, then click Eject. The USB device can now be safely removed. Note: Always ensure you have more than one copy of a file. Contact ask IMS Help Desk if you need help using your USB drive at Unitec. 29

32 Copy Files to CD Windows 10 To copy a file to a CD, you must first create and save the file temporarily on the Desktop. Then you can copy the file to the CD. Follow the instructions below: Copying the file to a CD To save your files to a CD, follow these instructions: 5. Place a blank CD in the CD drive. 6. Follow the automatic prompts to open to view files or click on the File Explorer icon on the Task bar. 7. In the Folders panel (the left panel), click on the (C:) drive (or whichever drive your file is stored in) to open it. 8. Highlight the files or folders you wish to write to a CD. 9. Click the right mouse button and choose Send To. Then choose (E:). 10. Follow the CD Writing Wizard instructions, clicking on Next and Finish as prompted. 30

33 11. Click Next and wait for your file to be written to CD. 12. On completion choose Finish. Erasing Files from your CD (CD-RW only) To delete files from your CD-RW, follow these instructions: 1. Open Windows Explorer. 2. Click on the CD (E:) drive. 3. Click the file you want to remove. Or Organize to select all to erase the whole disc. Right click over the highlighted file/s and choose Delete. Confirm with Yes. 4. You can now write new files to the disc. Note: To view the files currently on the CD, double click on the CD (E:) drive. It is only possible to re-use rewritable CDs (CD-RW). CD-R type CDs can only be used once. Printing on Campus The main printing option is printing on Unitec computers/laptops. Wireless Printing is offered on personal devices like laptop/tablet. Each computer in each lab is connected to one or more network printers usually within that room. To print from an application (e.g. Word) to a network printer follow these instructions: 1. Click on the File tab and choose Print or press the Ctrl + P keys simultaneously. 2. Select the options you require i.e. Pages to print, change Printer. 3. Click the Print button and your document will print. Note: Computer labs have different policies regarding the supply and charge of paper. Check with your tutor or lab supervisor for more details. 31

34 Print charging systems Some computer labs have introduced a charging system for printing. 1. To register for print charging, take your student ID card to the Copy Centre. (Please ensure you have your computer login details). 2. To add credit to your student ID card, use the Monitor Kiosks at any of the following locations around campus. Monitor Kiosks Area Location Building One Library (Mt Albert) Kiosk Copy Centre Kiosk 117 Te Puna (Mt Albert) Ask Staff Waitakere Library Kiosk Waitakere Kiosk Grad School Kiosk Communication Studies Kiosk Printing Instructions You can print a document, web page or article from all student computers. 1. When you have sent a job to print and if the lab charges for printing, go to the release station computer. 2. Swipe your student ID card. (Make sure your Student ID card has credit). 3. Select your print job from the list. Your job will have your network login name in the Owner field. 4. Click on the Print button to print the selected job. 5. After printing, click the Log off button. Students studying Design or Architecture, Construction or Landscape Architecture, will need to use the Copy Centre for all colour or large size printing. Wireless Printing on personal laptop or tablet Unitec Staff and Students can use a website called MPrint to send print jobs over WiFi (Unitec E-Learn) from a personal device to a Konica Minolta photocopier. The website to use Wireless Printing is Tip: Bookmark or add to favourites on your device. For more information including options, visit the Ask IMS website, under Wireless / Wireless Printing. 32

35 Helpful Resources and contacts IMS and Unitec Help Desk (for login and general queries) The primary function of the IMS Help Desk is to provide a single point of contact for all Unitec students and staff for IT and enrolment related issues. The Help Desk team will resolve, log, manage and co-ordinate all requests relating to Unitec information technology services. The IMS Help Desk will assist students with the following services: Computer Orientation courses and information. Computer logins, including inactive accounts, passwords, faults & Moodle login. Unitec account and Office 365 login support. USB support. Access to Library databases from on and off campus. Lab computer hardware fault recording (including printer and scanner faults). Lab computer software fault recording. Lab telephone faults. Internet access from on-campus, including Wireless on mobile devices. File conversions e.g. MS Office conversions. Virus scanning and cleaning. Network problems. The following services are NOT provided by ask IMS: Training in specialist software. Advice on the purchase of computer, software and consumables. Support for student owned computers and software. The IMS Help Desk is located on each campus. Location: Te Puna at Mt Albert Hours of Phone Support & Te Puna: Monday to Friday 8:00am to 8:00pm Saturday Sunday 8:00am to 4:00pm Closed Other Locations: Hours: Building 3 at Mt Albert and Waitakere campus Monday to Friday 8:00am to 4:30pm Check our website for regular updates. Go to Tel: Ext 8484 Freephone: 0800 ASK IMS ( ) Website and service availability: For less urgent issues imssupport@unitec.ac.nz 33

36 Library Services (for books and electronic resources) Unitec Library has its own website with links to the library catalogue, electronic resources and information about the library. You can access many library resources via the internet, whether you are on or off campus. You can reach the Library website in a number of ways: 1. Go directly to the website: 2. From the Unitec website, under QUICKLINKS, or near the bottom of the Current Students page, click on Library. 3. From Moodle, click on the Unitec Library tab. From the library website you can: Use LibrarySearch to search for print, electronic books and past exam papers. Use the databases to find journal articles, legal cases, New Zealand standards. Go to Subject Guides to find the best databases and other electronic resources for your subject. View online tutorials showing how to use the databases and do research. Access the Referencing and Endnote guides. Find information about the library such as opening hours, contact details, services and policies. View your own library record to renew your books, place holds and check if holds are available to do this log on using your student address and password. You can use the library s electronic resources (for example journal databases and ebooks) from off campus. You will be prompted for a username and password this is your username and password that you use to log on to the computer network. For problems with your username and password, contact the ask IMS Help Desk. For help using the library s resources, please contact the library. Register via myportal, Student Self Service, mobile number to receive library book overdue reminders and requested book pick-up notices via mobile phone text messaging (no spam guaranteed!) Computing facilities in the Library All Libraries have computers available for research. You can borrow a laptop with wireless access some restrictions apply. All computers have access to the Internet, Unitec network and Microsoft Office applications. All Libraries also have scanning facilities. 34

37 The library also operates the Student Hub where you can use computers, printers and scanners. Log on to any computer or laptop using your computer network username and password. Use the library computers to: Research information. Search the library catalogue. Find journal articles on the library s databases. Access information on the internet. Access Moodle. Access your computer drives to do your assignments. Printing and saving your work You can print and save to external devices (i.e. USBs, CDs) from computers in the library and Te Puna, including laptops. You can print and photocopy at all libraries by loading money (cash or EFTPOS) onto your student ID card. You can print, or save articles from most databases. Contact the library Library staff are happy to help you please contact them with any queries. library@unitec.ac.nz Text: Live help: via library website Phone: Mt Albert, Te Puna Library (09) Mt Albert, Building One Library (09) ext 7241 Mt Albert, Student Hub Commons (09) ext 8126 or 8569 Waitakere Library (09) ext 5022 Check our website for regular updates to this guide. Go to 35