Basics. IT services for postgraduate resarch students

Transcription

1 Basics IT services for postgraduate resarch students

2 Get started Activate your computing account We re looking forward to welcoming you to the University of Liverpool! This guide will help you to understand the IT services you ll use as a student. The great thing is that you can get started before you arrive on campus so that you re all set for the start of term. The first thing you need to do is to activate your University computing account online at liverpool.ac.uk/activate You will need: Your Student ID number To set a memorable and secure password for your account: we offer some advice about choosing a good password on our website at liverpool.ac.uk/csd/security Once you ve activated your account you will receive: A username that you will use to access the majority of IT services and resources including the University network A University address Secure file space, known as your M: drive, where you should save your work You will be sent an with your username: don t delete this as it might be useful to refer to when you arrive on campus. Activate your account before you arrive: liverpool.ac.uk/activate

3 Liverpool Life The student portal You will be able to access the student portal Liverpool Life from early September. You can use Liverpool Life to: View and update your personal details See your academic profile Interact with the Postgraduate Researcher (PGR) toolbox Request official documentation such as student status letters A wide range of useful information is available in the student portal. Log in online at liverpool-life.liv.ac.uk You will need your Student ID number and a PIN to access Liverpool Life: you will receive an telling you how to set your PIN. If you forget your PIN you can reset it. From the Liverpool Life home page, click on Reset your PIN and you will receive an with a link to create a new one. During very busy periods, such as the start of term, it may take up to a full day for your new PIN to be activated. Do not try to reset your PIN again during this time as it will lead to a further delay. View and record meetings with your supervisor, check your Portfolio of Activity and review your Record of Training in the PGR Toolbox: liverpool-life.liv.ac.uk

4 and calendar Connect and communicate When you have activated your computing account online at liverpool.ac.uk/activate you will be given a University address. Information from your supervisors and other official University channels will be sent to your University address. You MUST check your University account on a regular basis. Your address is in the form firstname.lastname@liverpool.ac.uk or initials.lastname@liverpool.ac.uk depending on what you choose when you activate your computing account. Microsoft Outlook, part of the latest version of the Office suite, is available on the Managed Windows Service (MWS). You can use Webmail on any device including your own computer, mobile or tablet. Outlook and Webmail also provide you with access to a calendar and contacts which you can use to stay organised. You can find out more about by visiting our website at: liverpool.ac.uk/csd/ Get anytime, anywhere On your computer: webmail.liv.ac.uk On your phone or tablet: liverpool.ac.uk/csd/mobile

5 Get connected PC Centres, Wi-Fi and in Halls of Residence PC Centres There are over 2,600 computers in PC Centres across campus which you can use unless they have been booked for teaching. PCs run the latest version of Microsoft Windows on the Managed Windows Service (MWS). The MWS provides a wide range of pre-installed software, including accessibility software, and a secure area which is regularly backed up that you should use to save your work (known as your M: drive). Wi-Fi You can connect your computer, mobile or tablet to the University s free Wi-Fi service, eduroam, to access the Internet and IT services. Wi-Fi is available in all Halls of Residence and many other areas of the University including cafés and bars. Get started by visiting wifi.liverpool.ac.uk Halls of Residence If you are in Halls of Residence you can also connect your computer or one of several supported games consoles to the network using the wired network point in your room. You cannot connect hubs or broadband routers to the network. Find an available PC on campus with our award-winning PC Finder tool: pcseats.liv.ac.uk

6 Stay safe Protect yourself and your data Before you arrive... If you wish to bring your own computer to the University, you can. We recommend that you bring a computer running Microsoft Windows but we will do our best to support whichever device you use. Make sure all of the devices you intend to bring have the latest updates and antivirus software installed if you don t have antivirus software you can download the University s antivirus software free of charge from antivirus.liv.ac.uk...and when you re connected We do all we can to protect you from threats to the security and privacy of your data whether you are connected through Wi-Fi or to a wired network point. There are also steps you can take to make sure you stay safe online. Find out more on our website at liverpool.ac.uk/csd/security Don t get caught out by viruses, spam and phishing attempts. Find out how to spot and avoid them: liverpool.ac.uk/csd/security/ -security

7 Print, photocopy, scan Make the most of our print service There are plenty of University printers available in PC Centres and the Library. They can also be used to photocopy and scan documents. You don t need to bring your own printer with you and you will not be able to connect a wireless printer to the University network. Postgraduate research students can print without being in credit. Your printing will be recharged to your department or you can pay into your print account at a later date. Please check with your department for more details. If you are producing academic or research posters we provide a centralised service for colour printing of large format documents, including in A0, A1 and A2 sizes. Find out more at liverpool.ac.uk/ csd/printing/specialised-printing Print Anywhere If you are working on your own computer, either on or off campus, you can also use Print Anywhere to send your work to a printer on campus you don t need to be using a computer in one of the PC Centres or one of the libraries. Find out about large format printing for academic posters: liverpool.ac.uk/csd/printing/specialised-printing

8 Access anytime, anywhere Bring and use your own device Many of the IT services you can use on campus can also be accessed away from the University if you re connected to the Internet. You can: Check your using Webmail webmail.liv.ac.uk View and update your details and access the PGR Toolbox in Liverpool Life liverpool-life.liv.ac.uk Collaborate using shared workspace in SharePoint Online theuniversityofliverpool.sharepoint.com Run software without having to install it on your own device by using Apps Anywhere apps.liv.ac.uk Access files on your M: drive and sync files between devices, including mobiles, tablets and computers, using DatAnywhere datanywhere.liv.ac.uk Purchase print credit and check your balance webcredit.liv.ac.uk Download apps for your mobile or tablet from the University s App Store appstore.liv.ac.uk Most of these tools can be found via the Digital University which you can visit online at student.liverpool.ac.uk Install Microsoft Office for free on up to 5 devices (PC, Mac, tablet or phone): liverpool.ac.uk/csd/software

9 Information Security Safeguard the data you handle As a researcher you are likely to have access to sensitive information: anything which relates to individuals, research findings and intellectual property. You are responsible for the information you handle not your supervisor and not the University. Storing sensitive data on laptops, USB sticks, or mobile devices such as phones or tablets, presents a high risk of unauthorised access. You should determine if the information you have really needs to be stored in that way and, if it does, you should ensure you take all precautions to keep it safe and secure. We provide comprehensive guidance on our website about information security to help to keep you and your data secure: liverpool.ac.uk/csd/security

10 Support for research Advanced research computing Our facilities If your research involves processing extremely large datasets you may find some of our research computing facilities can help you with your work. We support High Performance Computing (HPC), High Throughput Computing (HTC) and access to grid computing facilities. Find out more on our website at liverpool.ac.uk/csd/advanced-research-computing Specialist subject software A wide range of specialist subject software is available for you to download and install depending on license conditions on and off campus. Find out what is on offer at liverpool.ac.uk/csd/software Wherever possible we also make software available for you to use on your own device through Apps Anywhere apps.liv.ac.uk There are specialist staff in Advanced Research Compuiting willing to discuss facilities or software with you to speak with someone, book an appointment via the CSD Service Desk: servicedesk.liverpool.ac.uk

11 Get help Online, on the phone, or in person This booklet and the IT Quickstart website are designed to help you to access IT services before you start your course and for the first few weeks of term. A wide range of information and advice is also available on our website at liverpool.ac.uk/csd but if you have any problems or need any help you can get in touch with our Service Desk by submitting a question or chatting with us online using the self-service portal at servicedesk.liverpool.ac.uk. Alternatively, you can servicedesk@liverpool.ac.uk or phone us 24/7 on (external) or (internal). Keep up to date with the latest news and alerts Follow us on

12 Service Desk Opening Hours Brownlow Hill Building Building 224, campus map ref F7 Monday to Friday: 8.30am 5:00pm Harold Cohen Library Building 431, campus map ref D8 Monday to Friday: 9:00am 5:00pm (closed during summer vacation) Sydney Jones Library Building 433, campus map ref F3 Monday to Friday: 9:00am 5:00pm Also reach us online or by phone: +44 (0)