PQN Help. Note 1: Most users with PQN accounts also have SQM accounts so there will be some reference to SQM in this document.

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1 PQN Help Note 1: Most users with PQN accounts also have SQM accounts so there will be some reference to SQM in this document. Note 2: The SQM system mentioned above is the external system and is not the internal SQM department website, nor the internal SQM Web Applications system. Note 3: For LM Buyers, if your PQN account is not active, you will not see the necessary menu items in the SQM Web Applications site to do a quality override, view supplier correspondence and use other buyers tools. The SQM Web Applications site requires your InSite credentials to log in there, but it looks at the role you have in PQN so if PQN is suspended, Web Apps cannot see your role and thus will not give you the buyer s menu options. To put it another way, once you access the SQM Web Applications site, the menu items displayed for you are dependent upon your role in the PQN system (this implies that you must have a PQN account and it must be active not suspended). About the PQN and SQM systems: Both PQN and SQM reside on external secure servers and they are both accessible from anywhere on the internet. Users do not need to be logged into the company network to access either website. Because these two sites are on external servers and contain LMPI information, LM Aero must abide by LM corporate security policy. As requirements dictate, the passwords used for these systems must expire every 45 days, regardless of how frequently a person logsin. Password expiration: The system sends notification to users warning them of impending password expiration. The is sent 14 days before expiration. If no action is taken, another warning is sent 5 days before expiration. Please, take action when you get that notice. Even when a password expires, users have a 30 day grace period in which to request a temporary password from the system, as described below. Excessive Log-in Failures: You have a cumulative 5 attempts between PQN & SQM. Whichever system you re in on the 5th failed log-in attempt is the account that becomes suspended. Updated October 15, 2013 Page 1

2 Resetting your password: Here are the instructions for resetting your password, as well as maintaining both accounts. While PQN & SQM use the same log-in credentials, each site must be accessed separately in order to keep them active. If one of the accounts become suspended (either due to lack of use or excessive log-in failures), it could affect your access to both systems. Whenever you change your password, in either system, you should log into both sites with your new password to make sure both accounts stay active. If you need a new password, you may use ONE of the systems below to reset your password, but do not use BOTH. Once you have successfully changed your password in either PQN or SQM, you have changed your password for both accounts. You must log into both accounts separately to keep them active. If you let one of them lapse, it could cause you to be locked out of both. Automated password resets in PQN: There are two ways to change your password in PQN. 1) If your password has not expired and you simply want to change it, on the log-in page right under the user ID & pw block there is a checkbox. When you click in the check box, you get two new boxes to enter (& repeat) a new password provided that you know your existing password. 2) If your password has expired or you attempt to log in with an incorrect password, you will get the following: Login Invalid Userid or Password Try the following hints. Is the "Caps Lock" or "A" light on your keyboard on? If so, hit "Caps Lock" key before trying again. Did you forget your password? You can request a new password. Updated October 15, 2013 Page 2

3 Where it says request a new password - Clicking on the link will send a system-generated temporary password to the address assigned to the user ID entered. The temporary password will expire immediately, the moment you log in, and you ll be prompted to change it. (When you put in the temporary password and log in, it will say Your password has expired, you must change it before continuing. Click okay. Enter this same temporary password in the first box as your current password and then make up a new password and enter in the next two boxes. ) Please remember: Password Complexity - User passwords must be unique and contain characters from three of the following four categories: 1. Uppercase characters (A through Z) 2. Lowercase characters (a through z) 3. Numbers (0 through 9) 4. Non-alphanumeric characters (Examples:!, $, #, %). New passwords cannot repeat any of your last 6 passwords Passwords expire every 45 days, regardless of how frequently you log-in. Do not allow Windows or your browser to store this password. Automated password resets in SQM: There are two ways to change your password in SQM. 1) If your password has not expired and you simply want to change it, on the log-in page right under the user ID & pw block there is a checkbox. When you click in the check box, you get two new boxes to enter (& repeat) a new password provided that you know your existing password. 2) When you supply your correct user ID, but an incorrect or expired password, the system will ask you to check for the Caps Lock and ask if you forgot your password. Updated October 15, 2013 Page 3

4 (Please do not use the ID shown in the example below enter your own user ID) If you cannot remember your password, click the link to request a new password. (You have to put something in the password field first & try to log in. When the log-in fails is when you ll get the link to request a new password.) You ll get another page to confirm your user ID and address. Page will state: If the address you enter here matches the address stored in your account profile, a temporary password will be ed to you. New Password Request Received We will be creating your new, temporary password momentarily. It will be sent to your address. While this message usually arrives in your inbox within twenty minutes, please be patient as a variety of factors on the internet may delay its transmission. Updated October 15, 2013 Page 4

5 will come from Please add this address to your contact list so that it doesn t get caught in your spam filter or sent to a bulk mail folder. When you receive the temporary password, it will expire when you log in and you ll be prompted to change it. (When you put in the temporary password and log in, it will say Your password has expired, you must change it before continuing. Click okay. Enter this same temporary password in the first box as your current password and then make up a new password and enter it in the next two boxes. ) Note: this will only work if your account is active. If your account has become suspended through lack of use or too many unsuccessful log-in attempts, when you attempt to use the password reset tool, the system will send you an stating that your account is suspended. Your account will have to be manually reactivated & password reset. Suppliers will need to contact their assigned Lockheed Supplier Quality Engineer. Please remember: Password Complexity - User passwords must be unique and contain characters from three of the following four categories: 1. Uppercase characters (A through Z) 2. Lowercase characters (a through z) 3. Numbers (0 through 9) 4. Non-alphanumeric characters (Examples:!, $, #, %). New passwords cannot repeat any of your last 6 passwords Passwords expire every 45 days, regardless of how frequently you log-in. Do not allow Windows or your browser to store this password. PQN Manual Activity Entry: The P.O. field has changed in that the info cannot exceed the number of characters in a P.O. (up to 12), it may contain alphabetic and numeric characters and dash. It cannot have embedded spaces, although the PQN Manual Entry page allows a blank PO. Also if you use certain Activity codes, the system expects the proper entries to the P.O. field especially for SSP activity. If it is a new PO, the data loads once a week. Updated October 15, 2013 Page 5