InSite MSM s New Web-Based System for Work Order Submissions Sign Up Instructions. First Time Login (Obtain Login Credentials)

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1 First Time Login (Obtain Login Credentials) To obtain access credentials for logging into InSite: 1. Open an Internet Browser Window (e.g., Internet Explorer 6). 2. Enter the URL provided by your organization (MSM) to access InSite (You may want to save it as your favorites for accessibility). You can go to MSM Connect Portal to access InSite. If you scroll down on the page under MSM Support Center, select Facilities Work Order System New InSite New web based work order system to Sign Up. 3. The InSite Login Screen will appear. Click the option towards the bottom of the dialog that indicates that you are signing up for the first time: 4. The first screen in the sign up process displays will prompt you to indicate whether you are a current InSite Member. This option is for the unique

2 situation in which a current member needs authorization to access data for another company, and thus must gain credentials for that organization. For most users, the default option indicating I am NOT a Member, please click OK to proceed with the sign up process. 5. The page refreshes, prompting you to enter the Connection Key Units Connection. Enter Connection Key: in the field designated and click OK. 6. The page refreshes so you can enter information required to obtain your login credentials. You must enter all fields designated with an asterisk. Profile: Enter personal information: First Name, Last Name, and Language.

3 Member ID/Password: Enter the Member ID you wish to use each time you access the system. This Member ID or Username (for example; JDOE) must uniquely identify you in the system. Also, enter and re enter the password you wish to use. The password must be between six and twenty characters and cannot be the same as your Member ID. Forgot My Password: In the Forgot My Password section, enter the question to be used by the system in the event you forget your password. Enter an answer you will remember. Terms of Use: Scroll down and read the complete InSite Terms of Use. When you have completely reviewed these terms, indicate your acceptance of these terms by checking the I have read and accept the terms of use control.

4 7. Click OK when you are finished completing this information. If there is a problem with the information you entered, the page refreshes with a warning message at the top indicating what you need to correct. For example, if you have entered a Member ID that was already in use, you would be prompt to enter a different Member ID. Correct the data and click OK to proceed. 8. Once you have successfully completed the sign up process, a Congratulatory Page will display indicating that you have finished the sign up process. Your request for login credentials will be sent to a System Administrator for approval.

5 9. Upon approval, you will receive an notification with instructions on how to access the system. You will not have authorization to access the system until System Administrator approves your request. 10. For your convenience, you may click on the link below to get to the Welcome page to enter you Member ID and Password for InSite NOTE: Logging in for the first time: Be sure to enable Always Allow Pop Up Blockers from this web site. This small one time act will help to prevent lockout from the system. The system is intended for general maintenance requests only. For emergencies (e.g., toilets overflowing, power outages, water leaks and spills), please contact the Facilities Services Maintenance Department immediately at Emergencies after 5:00 p.m., please contact the Public Safety Department to dispatch on call maintenance personnel to assess the issue. Should you have comments or questions, please contact Facilities Services at Thank you!