GROUPS ONLINE BOOKING SYSTEM USER GUIDE

Size: px

Start display at page:

Download "GROUPS ONLINE BOOKING SYSTEM USER GUIDE"

Gertrude Hancock
6 years ago
Views:

1 GROUPS ONLINE BOOKING SYSTEM USER GUIDE 17 NOV 2017

2 CONTENTS Online Registration 4 Request for Quotation 8 Accept Quotation 16 Payment 20 Name List Submission 25 Resizing of Group 28 Add SSR: Meals/ Baggage/ Infant 31 Add Sub-Agents 35

3 ONLINE REGISTRATION

4 SIGN-UP INSTRUCTION Are you a travel agent? Y E S NO Sign up as a nontravel agent Are you already a Scoot skyagent user? NO Sign up skyagent account here Y E S Sign up as a travel agent user here You will receive an on your skyagent ID

5 One time Online Registration Please go to groups.flyscoot.com -Travel agent*, select agent registration address used to sign up here must match with your sky agent account. Please select - General public select non agent registration * Travel agents are required to sign-up for Skyagent account prior to registering.

Travel Agent Registration Email address must match with your skyagent account If you re not iata-registered,

6 Travel Agent Registration address must match with your skyagent account If you re not iata-registered, input your skyagent ID This is your skyagent ID **An confirmation will be sent to you once sign-up is completed.

7 REQUEST FOR QUOTATION

8 New Booking Request Select ad hoc request for 1 booking series request for a block of bookings with multiple travel dates

9 New Booking Request - Adhoc Select your journey type Select flight if you have more than 1 flight option

10 New Booking Request - Adhoc Group size, including adults, children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of booking. Eg, put 20 if you have 15 adults and 4 children, and you would like a seat for infant Click submit once your request is completed. You will receive the quotation in your designated within 30mins.

11 New Booking Request - Series 1. Select your journey type 2.Select your travel requirements for onward / return sector 3. Select your day preference if you have, otherwise select all for a complete search.

12 New Booking Request - Series 4. Group size, including adults, children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of booking. 5. Click add details to confirm the selection Eg, put 20 if you have 15 adults and 4 children, and you would like a seat for infant

13 New Booking Request Accepting Series 6. Select the sectors and click map. 7. Groups will be created based on the selection match.

14 New Booking Request Accepting Series 8. Click accept. You will receive the quotation in your designated within 30mins.

15 ACCEPT QUOTATION

16 Accept Quotation Sign in the grouprm, select view request, select your request ID and click on view response

17 Accept Quotation Note the expiry of the quotation Read through our tiger group policy. Click accept to proceed.

18 Accept Quotation Select your payment preference Quotation accepted and PNR is given. An will be sent to you with the next steps.

19 PAYMENT

20 Payment If you select make payment now Select the mode of payment: Travel agent with agency account can choose to settle the payment using agency account.

21 Payment By Bank Transfer Bank transfer will take approximately 2-3 working days (excluding weekends and public holiday). Payment must reach SCOOT before the due date. Send an to and CC with a PDF image of bank transfer as proof of payment. Bank charges (if any) will be borned by the payee. Final amount received must be equivalent to final amount due. **Note: Please write to sales@flyscoot.com if you preferred payment in another currency. Currency exchange rate as upon actual payment in Scoot reservation system and any refund terms and conditions applied. By Cheque Payment Cheque payment will take about 3-5 workings days (excluding weekends and public holiday). Payment must reach SCOOT before due date. You have to issue a cheque to: Scoot Tigerair Pte. Ltd. Send an to receivable_ag@flyscoot.com and CC sales@flyscoot.com with the 2 PDF files (cheque image + bank-in slip image) as proof of payment. By Credit Card payment (Processing fees apply - S$10 per passenger per 1-way travel) VISA/MASTERCARD - (for all booking currency) AMEX - (for all booking currency, except for CNY) JCB - (for booking currency in SGD and JPY only) Please to sales@flyscoot.com the following credit card details: Credit card type: VISA/MASTERCARD/AMEX/JCB Credit card number (please omit space and dash): CVV: Name on card: Expiry date: Please note that an admin fee of S$30 will be imposed for each declined transaction. Ensure you have sufficient credit, and correct card details before submitting for payment.

22 Bank Account # Please note, as the accounts (USD, AUD, JPY) are opened in Singapore, only telegraphic transfer is acceptable. ^ To do a domestic transfer to our THB bank account located in Thailand, please refer to Page 24.

23 Bank Account

24 Bank Account

25 NAME LIST SUBMISSION

26 Name List Submission Select name list Indicate your request ID or PNR and click search Click on to submit names.

list Please verify all passenger details.

27 Name List Submission 1) download the right template version, complete and save. 2) choose file for upload 3) click upload Infants to be added in same order sequence of passenger list Please verify all passenger details. Click Save if names are subject to changes Changes are allowed 48hours before Departure Click Save and Submit if names are confirmed. No changes to the booking will be allowed.

28 RESIZING OF GROUP

29 Resizing of Group 1. Select request 2. Indicate your request ID, click search 3. Click raise request to resize

Upsize(< 10): A new quotation on the additional pax will be sent.

30 Resizing of Group Reduce the group size Increase the group size Indicate the number of passengers to upsize/downsize and click raise new request. Upsize(< 10): A new quotation on the additional pax will be sent. Deposit payment is required for the 1st booking before you can accept the new upsize request. Make a new request if >10. Downsize: An will be send to you once downsize is approved. Group policy apply.

31 ADD SSR: MEALS/ BAGGAGE/ INFANT

32 Add SSR All SSR must be added at least 72 hours before first flight departure. Indicate either request ID, or PNR in the search Click view SSR to add meals/ baggage/ infant

33 Add SSR

34 Add SSR

35 ADD SUB-AGENTS

36 Add Sub-Agents Click add user and complete the details. Refer to next slide for agent roles.

37 Add Sub-Agents * Only the user who requests for quotation, make payment, etc will receive the mails from the tool. Travel admin will not get the mail copies.

38 THANK YOU Contact Us

1 I n t r o d u c t i o n 2. 2 R e g i s t e r i n g a n d L o g g i n g o n t o G r o u p O p t i m i z e r 3

1 I n t r o d u c t i o n 2. 2 R e g i s t e r i n g a n d L o g g i n g o n t o G r o u p O p t i m i z e r 3 Contents 1 I n t r o d u c t i o n 2 2 R e g i s t e r i n g a n d L o g g i n g o n t o G r o u p O p t i m i z e r 3 3 U s e r R o l e s a n d R e s p o n s i b i l i t i e s 7 4 F u n c t i o n a l