JR KYUSHU RAIL PASS Online Booking

Transcription

1 Customers who purchased a JR Kyushu Rail Pass and made seat reservation at JR KYUSHU RAILPASS Online Booking What you need: Your KRP Reservation No. + Your own password Table of contents (Click the item you would like to read) 1. First-time login (setting your own password) Note: 2. Logins with your own password *Changes and refunds can be made 3. Confirming your reservation from 5:30 to 23:00 (Japan time). 4. Changing rail pass reservation *When you decrease the number of 5. Refunding rail pass reservation people, make a change. 6. Changing seat reservation When you cancel all, make a refund. 7. Refunding seat reservation ====================================== Top page Click Confirm/Change/Refund to confirm/change/refund your reservation. 1 / 35

2 1. First-time login (setting your own password) (1) Click Register in New Registration column. You need to purchase a JR Kyushu Rail Pass (i.e. have a KRP Reservation No.) first. If you log in for the first time after the purchase, click Register to set your password. 2 / 35

3 (2) Confirm the user agreement. Read the terms and check the check box next to Agree. Then click Next. (3) Enter your address to receive a temporary password. Enter the address registered at the time of reserving your pass and click Register. 3 / 35

4 (4) When the screen like below is displayed, a temporary password will be sent to the registered address. Please check your mail. (5) Example of the automatically sent to inform a temporary password Temporary password (Valid 3 hours) Access the URL described in the . 4 / 35

5 (6) Set your own password. Don t select anything. Enter your 15-digit KRP Reservation No. starting with capital letter K. Enter the purchaser s name registered at the time of purchasing your pass. Enter the temporary password (valid 3 hours after issuance) you received in the . Read the caution notes and enter a new password. Then click Set password. 5 / 35

6 (7) Password setting completed. Confirm the KRP Reservation No. and name. Then click To Top Page. 2. Logins with your own password Enter your KRP Reservation No. and your own password. Then click Login. *Don t select anything for Travel Agency Name column. *If you forget your password, do customer registrations again. 6 / 35

7 3. Confirming your reservation (1) Rail Pass Reservation Query Click Rail Pass Reservation Query tab. 7 / 35

8 (2) Seat Reservation Query Click Seat Reservation Query tab. Click Detailed View to display details of seat reservation. 8 / 35

9 4. Changing rail pass reservation (1) Select Rail Pass Reservation Query tab. Click Rail Pass Reservation Query tab. Click Proceed to change. 9 / 35

10 (2) Enter the information you wish to change to. To increase the number of people, click Add user. 10 / 35

11 To decrease the number of people, click "Delete" in the user column to be deleted. After entering the contents to change, check the checkbox and click Next. 11 / 35

12 (3) Enter credit card information used for settlement. Enter your credit card s Card No., Term of Validity and Card Company. Read the caution notes and check the check box. Then click Next. *The credit card must be the purchaser s own. *You need to present the credit card used for settlement at the time of receiving the reserved pass. Note about payment: If you make a change, we charge the full amount of the changed reservation to your credit card and refund your original reservation in full. Although we process settlement right after you click, your credit card company might process it at a later date. 12 / 35

13 (4) Confirm the contents of changed reservation. Confirm the contents of changed reservation. If it is correct, click Change (Pay). 13 / 35

14 (5) Change completed. Note: *A handling fee will be charged when you decrease the number of people. *You are unable to change the division between adults and children. If you change the division (e.g. make a child to an adult), it is regarded as refunding and making a new reservation at the same time. To print an e-ticket, click To eticket Print. To print a receipt, click To Receipt Print. 14 / 35

15 (6) Example of the automatically sent when a change is completed To display and print your e-ticket after the change, access the URL described in the . *Your KRP Reservation No. stays the same before and after the change. 15 / 35

16 5. Refunding rail pass reservation (1) Select Rail Pass Reservation Query tab. Click Rail Pass Reservation Query tab. Click Proceed to refund. 16 / 35

17 (2) Confirm the reservation details to be refunded. Confirm the reservation details to be refunded. If it is correct, click Pay refund. 17 / 35

18 (3) Refund Completed. Note about payment: If you make a refund, we charge a refund handling fee to your credit card and refund your original reservation in full. Although we process settlement right after you click, your credit card company might process it at a later date. If you need a receipt for the refund handling fee, click To Receipt Print. 18 / 35

19 (4) Example of the automatically sent when a refund is completed 19 / 35

20 6. Changing seat reservation (1) Select Seat Reservation Query tab and display reservation details. Click Seat Reservation Query tab. Click Detailed View to display details of seat reservation. 20 / 35

21 (2) Click Proceed to change. Click Proceed to change. 21 / 35

22 (3) Enter train information. Enter train information you wish to change to and click Search. *A handling fee may be charged depending on the content of change as to the number of people. Example of when there is handling fee: Number of people before after difference Handling fee Decrease Required (Refund for one person) Add Not required *You can change the number of people within the number of the passes reserved. *You are unable to change the division between adults and children. If you change the division (e.g. make a child to an adult), it is regarded as refunding and making a new reservation at the same time. 22 / 35

23 (4) Select a train to reserve a seat(s). Choose a train for which you wish to reserve a seat(s) and click "Select" button corresponding to it. 23 / 35

24 (5) Select a seat assignment method. Select a seat assignment method you wish to use and click Next.or click Select from seating chart" to display a seating chart. *A seating chart is not available from 23:00 to 5:30. *A seating chart is not available if there are few vacant seats. *SL Hitoyoshi can not select seat from Select from a seating chart At this point, the selected seat has not been guaranteed. Since the situation of vacancies may change, the selected seat may not be able to be reserved. 24 / 35

25 <Details on how to select a seat(s) using a seating chart> SL Hitoyoshi can not select seat from Seating chart Select a car you wish to reserve. * At this point, the selected seat has not been guaranteed. Since the situation of vacancies may change, the selected seat may not be able to be reserved. * The running direction of Limited Express Sonic (between Hakata - Oita) will be changed to opposite at Kokura station (First car will be changed as last train). There are some cases that direction is difference from seat map, please notice. Select (check) a seat(s) you wish to reserve and click Next. 25 / 35

26 (6) Enter credit card information used for settlement. Enter your credit card s Card No., Term of Validity and Card Company. Read the caution notes and check the check box. Then click Next. *The credit card must be the purchaser s own. *You need to present the credit card used for settlement when you receive the reserved seat ticket. Note about payment: If you make a change, we charge the full amount of the changed reservation to your credit card and refund your original reservation in full. Although we process settlement right after you click, your credit card company might process it at a later date. 26 / 35

27 (7) Confirm the contents of changed reservation. Confirm the contents of changed reservation. If it is correct, click Reserve (Pay). 27 / 35

28 (8) Change completed. To print a Reserved Seating Coupon, click Print Seat Reservations. To print a receipt, click To Receipt Print. 28 / 35

29 (9) Example of the automatically sent when a change is completed 29 / 35

30 (10) Example of the Reserved Seating Coupon *Printing your Reserved Seating Coupon is recommended. *Present it when you receive the reserved ticket at a designated JR Kyushu counter. 30 / 35

31 7. Refunding seat reservation (1) Select Seat Reservation Query tab and display reservation details. Click Seat Reservation Query tab. Click Detailed View to display details of seat reservation. 31 / 35

32 (2) Click Proceed to refund. Click Proceed to refund. 32 / 35

33 (3) Confirm the reservation details to be refunded. Confirm the reservation details to be refunded. If it is correct, click Pay refund. 33 / 35

34 (4) Refund Completed. Note about payment: If you make a refund, we charge a refund handling fee to your credit card and refund your original reservation in full. Although we process settlement right after you click, your credit card company might process it at a later date. If you need a receipt for the refund handling fee, click To Receipt Print. 34 / 35

35 (5) Example of the automatically sent when a refund is completed 35 / 35