V-MPD MANUAL for Agents BSP UK

Transcription

1 V-MPD MANUAL for Agents BSP UK Service Centre Europe International Air Transport Association March 2010

2 1. VIRTUAL MPD ACCESS & CONFIGURATION page 3 1.a. page 3 1.b. Language page 4 2. V-MPD AIRLINE PERMISSION page 4 3. MAXIMUM VALUES page 5 4. QUERY & REPORTS page 5 4.a. Search by MPD number page 5 4.b. Daily Reports page 6 4.c. Report by Period page 6 4.d. Voided Documents page 6 5. ISSUE V-MPD page 7 6. VMPD Cancellation page ONLINE ASSISTANCE page 13 2

3 1.VIRTUAL MPD ACESS & CONFIGURATION The following modules can be found for Virtual Multi Purpose Document (V-MPD) on the main menu: It is highly recommended to configure your account before you start issuing VMPDs 1.a. Add in the address field the recipient s address, separating each e- mail address using a semi-colon (;), this field contains a maximum of 85 characters. (No space between s is allowed). Example: agency@agency.com;agency2@agency.com 3

4 2.a. Language: You are able to configure the language in which the Virtual MPD form and the Virtual MPD facsimiles will be displayed in the queries. Currently you are able to select the following options: 2.VIRTUAL MPD AIRLINES PERMISSION Allows you to verify the list of Airlines which have allowed your agency to issue Virtual MPDs Note: You can only issue V-MPDs for Airlines that have granted you both Ticketing Authority & V-MPD Airline Permission. Exemple: If you wish to be granted one of these options you must contact the Airline directly. 4

5 3. MAXIMUM VALUE Each Airline is able to define a Maximum Value for the issuance of V-MPDs. If you wish to verify the Maximum value allowed for a specific Carrier, please insert the Airline code and click submit. Maximum values and currencies are displayed for that Airline requested. If you try to issue an amount greater than the maximum values set by an Airline, a message will be displayed informing that the maximum value per Virtual MPD has been exceeded. 4.QUERY & REPORTS By clicking on QUERY & REPORTS you will be able to visualize the following options: 4.a. SEARCH BY MPD NUMBER: Enter the V-MPD number and click on. The page will show the following information: type, document, Agent, currency, amount, and issue date, status and settlement period. Clicking the document number will show a facsimile of the document. 5

6 4.b. DAILY REPORTS: Select a date from the drop down list and click on. A list of all V-MPDs issued on that date will be shown. 4.c. REPORT BY PERIOD: Select a period from the drop down list and click on. A list of all V-MPDs issued during that period will be shown. 4.d. VOIDED DOCUMENTS: Select a period from the drop down list and click on. A list of all V-MPDs voided during that period will be shown. 6

7 5. ISSUE VMPD N ote: You can only issue V-MPDs for Airlines that have granted you both Ticketing Authority & V-MPD Airline Permission.If you wish to be granted one of these options you must contact the Airline directly. NAME OF PASSENGER: enter the name of the passenger according to the PNR. This field is mandatory (up to 49 alphanumeric characters). Special characters as accents, *, -, ( etc are not allowed. ENDORSEMENT/RESTRICTIONS: To indicate possible restrictions or endorsements to the VMPD, if applicable. A maximum of 86 alphanumeric characters allowed. A IRLINE CODE: Three-digit code of the Airline for which you are issuing the virtual MPD. For example, for British Airways you should insert 125. REASON FOR ISSUANCE CODE: The reason for issuance is by default set to blank. By clicking on the drop-down menu, the system will display the different reasons registered for the issuance of virtual MPDs. You must select one of the reasons available to issue the document as this is a mandatory field. Please note that some options available in the Reason for Issuance Code may be blocked by the Airline. If the following error message is displayed when you try to issue the V-MPD, you will be requested to contact the Airline directly in order to find out the correct option to be used. 7

8 CURRENCY: 3 alphanumeric characters to indicate the currency of the country in which the journey begins. The system will display the active currency available set by default. Note that the fare amount will be indicated in this currency. DOCUMENT TYPE: By default this option is set to International and it must not be changed regardless the flight segment. AMOUNT IN FIGURES: This field displays the amount in figures corresponding to the ticket total amount divided by the bank exchange rate. Note that this field is automatically calculated by the system and it is indicated in the currency displayed in Currency field, i.e., in the currency in which the journey begins. BANK EXCHANGE RATE: By default, it will be defined as 1, assuming that the currencies indicated in the Currency and Equiv.Amt. fields are the same. If one of the currencies is changed, the field will be activated so you will be able to indicate the corresponding exchange rate to convert the amounts entered in the currency in which the journey begins, i.e., the currency indicated in the Currency field. Note that this field only accepts up to 4 decimal places. FARE: insert the V-MPD fare. Please use dot (.) instead of comma (,) to separate the decimals. EQUIVALENT CURRENCY AND AMOUNT: if there have been two different currencies used, then you must select an equivalent currency, if allowed, and insert an equivalent amount. Please remember to fill in the bank exchange rate. Please note that the Rounded Amt option has to be used only if you need to adjust manually the equivalent amount. 8

9 TAXES: insert taxes one by one. To insert more tax codes and amounts click Please note that the XT tax has to be detailed in the tax fields. If your PTA has an XF tax, please check below the correct way of entering it: Example: Important: Note that the XF tax must be first of all taxes reported in the VMPD. OTHER CHARGES: Only to be used if there is a tax issued in the currency of the country of origin. The ISO code as well as the corresponding amount will be filled in by you. EQUIV. CHARGE: This amount is automatically calculated by the system and corresponds to the amount indicated in the Other Charges field but expressed in the currency in which the virtual MPD is going to be charged. This amount is calculated using the exchange rate indicated in the field Bank Exchange Rate. TOTAL EXCHANGE VALUE: This field will only be active when the Form of Payment has been defined as Exchange. This field is mandatory and indicates the value of the exchange. SERVICE CHARGE/TAX ON MPD: if there is a service charge or a tax to be charged from a customer by the Airline. Exemple: Charge of 10 GBP for the issuance of a PTA. REMARKS: In this field you will be able to enter any additional information in text format. Note that this is an optional field with up to 430 characters. Even though the field is free format, only the following characters are accepted: Alphabet: A to Z, Numbers: 0 to 9, Signs:. (fullstop) - (dash) / (slash) (space) 9

10 ISSUED IN CONNECTION WITH: To indicate the ticket number the virtual MPD is connected to, if applicable. It must contain 13 characters, where the first 3 characters correspond to the Airline code (numeric or alphanumeric). Note that this field is also mandatory when any of the following Reason For Issuance Code is selected: o o o o o o N CANCELLATION FEE P REBOOKING FEE DOMESTIC Q - REBOOKING FEE INTERNATIONAL R LOST TICKET FEE (CHARGE FOR REPLACEMENT) S UNACCOMPANIED MINOR FEE DOMESTIC T - UNACCOMPANIED MINOR FEE INTERNATIONAL ISSUED IN EXCHANGE FOR: To indicate the ticket number of the exchange. This is a mandatory field when you select Exchange as form of payment. ORIGINAL ISSUE DETAILS: To indicate the original issue details of the exchange coupon. 10

11 FORM OF PAYMENT: you can select CASH, CREDIT or EXCHANGE. If you select CREDIT as form of payment, you will need to fill in the following fields: Exemple: Blank/00 as this option is not available In the UK. Credit Card CC authorisaton code should be obtained through your CRS/GDS NET REMIT: This field has to be filled in only if you have a NET REMIT (special fare) agreement with the concerned Airline. a. Select the field NR b. Insert the special fare agreed with the Airline c. Select the Commission Type N the commission will be calculated ovet the Net Fare G or Blank the commission will be calculated over the Gross Fare TOUR CODE: This is the NET REMIT agreement code and this field has to be filled in only if you select the NR option. COMMISSION: Agent commission. 11

12 Once you filled in all mandatory fields, click on ISSUE and the following message will be raised: Once you click on, the system confirm you that the V-MPD has been issued: By clicking on the V-MPD number you will be able to visualize the following options: Important: Please note that event though the Airline receives an notification when the V- MPD is issued, that is the agent s responsibility to check directly with the concerned Airline if a SSR/OSI has to be entered in the PNR according to their E-Ticketing Policy. 6. CANCEL V-MPD You will have the possibility to cancel the V-MPD on the same day the document was issued. By clicking on the system you provide you the following confirmation: Once the VMPD has been billed (following day), it will no longer be possibile to cancel it. You will need to request the refund of the same via a Refund Application in BSPlink. 12

13 7. ONLINE ASSISTANCE Please note that the system is prepared to highlight the fields with the incorrect information with the orange colour. Our Customer Service Team will be more than happy to assist you via our portal >> Contact Us for any doubt you may have. Please provide us with the error message and the exact field highlighted by the system with the orange colour. 13