MARKET PROCESS DESIGN. MPD 24 - Market Process for Change to Customer Details
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1 MARKET PROCESS DESIGN MPD 24 - Market Process for Change to Customer Details
2 TABLE OF CONTENTS 1. INTRODUCTION SCOPE HISTORY OF CHANGES PROCESS MAP PROCESS DESCRIPTION... 7 Page 2 of 9
3 1. Introduction 1.1 Scope This process describes the procedure for a change to the details of the customer at the meter point and Single Point Unmetered. The supplier should inform DSO of the following changes to customer details Customer name Customer Contact Details and Notification address Technical Contact Details and Address Special Customer Needs Access instructions Economic Activity Indicator Change of Usage Type (potential impact on DUoS Group) Meter Point Address 1.2 History of Changes This Procedure includes the following changes: Version in Source of Change Description of Change which last change Implemented Draft All changes to customer details will only be accepted from the registered supplier. Therefore flow 113 is no longer sent to suppliers. Further Changes since version 3.1 Draft MIG 15/10/03 Change of Usage Type to be used rather than Customer Usage on MPD. Draft Proposed Process Map has been updated to clarify the flows required at the end of the process. Modification 1 Version 4.2 MCR 0029 Update of Market Process Documentation to reflect single point unmetered design Version 4.3 MCR 0046 ESB National Grid Requirements communicating changes to Customer Details Version 8.0 MCR 0126 Updated description of step: " and validate notification of " with following tet, as proposed by MCR 0126: "If a Change of Customer Details request includes a request to change the usage type of a site from Commercial to Residential ESB Networks will validate that the site has a Maimum Import Capacity Page 3 of 9
4 Version in which last change Implemented Source of Change Description of Change (MIC) of less than 30kVA. If the MIC is equal to or greater than 30kVA the requested change of usage will be deemed invalid and rejected using Market Message 014R (Rejection Code ICU)." Version 8.0 RMDS QA MPD clean-up: objects enlarged to make tet readable, swimlane actors shifted left, swimlanes Version 8.0a Non-Conformance (AIQ-1391: Triggering of 114 message(s) for Change of Customer Details) Version 10.3 MCR 1145 Conversion of MPDs from ARIS to document format. Version 10.4 Non-Conformance identified by Smart Metering review tightened. A supplier query was raised regarding the issuance of 114 / 014R messages by this process. Investigation revealed that the MPD had been incorrectly documented. The MPD has been revised to more accurately eplain the circumstances by which 114 and 014R messages are generated. Simply put it is possible for a single 013 message to result in or and 1 014R messages. The previous version of the process did not correctly show this. See also notes on MPD 24 for additional details. ARIS Process flow converted to Visio format and Step Table included. Step 10. Change of use now reads (Duos change from DG1 & DG2 to DG5) Page 4 of 9
5 2. Process Map MPD 24 Change to Customer Details Customer Change of Customer Details 1. Advise of change of Customer details 2. advice of change 3. Advise of Change of Customer Details rejection of 13. confirmation of ESB Networks 4. notification 5. Perform basic validation of notification Manually flagged change of usage Manually flagged change in Technical Master Data (TMD) 8 Data Collector reports change of usage type invalid Basic passed 9 Manually report changes in Technical Master Data (TMD) 6. Send rejection of to 10 Determine scope of changes 014R Only includes Automatic Changes Includes both Automatic & Manual changes Only includes Manual changes 11 Update Customer Data (automatic) 14. Determine if change of DUoS Group flagged (DG5 --> DG1 or DG2) 12. Send confirmation of To step 22 DG Change No DG Change 114 To step Investigate DG change and update request with outcome TSO Page 5 of 9
6 MPD 24 Change of Customer Details Customer 18 rejection of 21 confirmation of 014R ESB Networks From step 11 From step 9 or Steps 14 & Validate notification of (manual) invalid valid 17 Send rejection of to 19 Update Customer Data Send confirmation of to 22 Determine if QH site Unmetered/ NQH site process end QH site 23 Notify TSO of 114 TSO 24 notification of 25 QH site updated Page 6 of 9
7 2.1 Process Description Process Step Role Process Step Description Interface Advise of change of customer details advice of change Advise of change of customer details notification Customer Customer advises their of Change of Customer Details ( ) for a meter point receives details of change from the customer s sends a market message to advising them of the change of customer details receive notification of change of customer details from the registered at the meter point will perform basic validation of notification: Perform basic validation of notification - Valid MPRN - registered to the MPRN - Valid / Complete data (e.g Country field included) - If a Change of Customer Details request includes a request to change the usage type of a site from Commercial to Residential, ESB Networks will validate that the site has a Maimum Import Capacity (MIC) of less than 30kVA. If the MIC is equal to or greater than 30kVA the requested change of usage will be deemed invalid and rejected using Market Message 014R (Rejection Code ICU) If the is found invalid - net step 6 If the passes the validation - net step Send rejection of to rejection of Where the notification of is found to be invalid a rejection message is sent to the The receives the rejection message Data Collector reports 8 Data Collector will report an observed change of usage type - net step 10 change of usage type Manually report Where a change in Technical Master Data is observed it is manually reported - net step 9 changes in Technical 16 Master Data 10 Determine scope of If the notification is valid, will determine if changes are required for DUoS Group, 014R Page 7 of 9
8 Process Step Role Process Step Description Interface changes Customer Details or Meter Point Address. Change to customer details may also be generated from within e.g. Data Collector reporting change in use of premises. will determine the scope of these changes and the received via market message from suppliers. Changes only include Automatic Changes net step 11 Include both Automatic and Manual Changes net step 11 or step 14 Changes only include Manual Changes net step 14 Automatic changes include : - Name - Correspondence address - Contact details - Special needs - Economic activity indicator - Change of use (Duos change from DG1 &DG2 to DG5) - Medical Equipment - Access instructions Manual Changes include: - Change of Customer use (DG5 --> DG1 & DG2 to DG5) - Change of Site address 11 Update customer data (automatic) will determine if a change of customer details is involved. will apply the change to customer details and update its connection agreement record if the customer name has changed Send confirmation of confirmation of Determine if change of DUoS Group flagged (DG5 ---> DG1 or Automatic changes to customer data are updated net step 12 & step 22 Where has carried out an investigation which leads to the acceptance of some or all of the changes then will confirm the customer details to the registered and issue a revised Connection Agreement to the customer where necessary. Following automatic updating of, a Market Message will issue to the registered confirming details have been updated receives confirmation message that has been updated will determine if change of DUoS Group is flagged ( DG5 ---> DG1 or DG2) DUoS Group change flagged net step 15 No DUoS Group change net step Page 8 of 9
9 Process Step Role Process Step Description Interface DG2) Investigate DG change and update request with outcome Validation notification of ( manual) Send rejection of to rejection of 19 Update customer data will investigate DG change and update request with outcome will perform validation of manual requests, this includes received via Market Message from s and manually flagged change of Technical Master Data (TMD) by invalid net step 17 valid net step 19 will send a rejection message to the registered where the fails validation receives rejection message will determine if a change of customer details is involved. will apply the change to customer details and update its Connection Agreement record if the customer name has changed. Where the passes validation will update the customer data net step 20 & R Send confirmation of to confirmation of will send message to the registered supplier confirming update of receives confirmation message that has been updated Following update of, will determine if the site is QH: Determine if QH site Site is not QH process ends Site is QH net step Notify TSO of For QH sites confirm customer details to TSO notification of TSO TSO receive notification of customer details 25 QH site updated TSO TSO update update site data Page 9 of 9
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