Worldwide Business Support Questions and Answers BizWorks

Transcription

1 My Account & Reports My Downline Summary My Downline Reports Supervisor Volume Linear View Tree View Supervisor Requalification Qualified Producer Requalification Organizational Analysis Distributor Volume New Qualified Supervisor New Distributors Qualified Producer My Office My Leads My Calendar/ My ecards My Contacts My Tasks BizWorks Billing BizWorks for Chairman Club Members Technical Questions Page 1 of 19 INTERNAL USE ONLY WW Business Support

2 REGISTRATION/PRICING Q1: What is BizWorks? A1: BizWorks is a set of online tools to help you manage and grow your business. BizWorks includes: A downline manager for you to track your and your downline s volume. A contact manager to organize contact information for your leads, customers, Distributors and other contacts, a calendar to plan you daily business activities. ecards to send to customers and Distributors for various events and products. Q2: How much does BizWorks cost? A2: The monthly BizWorks subscription cost is $7.95. Q3: Will the new lower price only apply to new BizWorks subscribers? A3: No, our current BizWorks subscribers will also receive the new reduced price. Q4: What are the features of the BizWorks Downline Package? A4: The BizWorks Downline Package includes a My Downline Tool, contact Manager, Calendar, ecards, Invoice creator (Invoice creator is for US Distributors only). Q5: Can I pay for an annual subscription at a lower fee? A5: You can prepay your BizWorks subscription for the entire year. However, there is no lower price. The price is the same for all Distributors. Q6: There used to be BizWorks Websites and BizWorks Complete packages. Are these still offered? A6: The BizWorks Complete and BizWorks Websites packages have been phased out and are no longer offered. Websites will be offered on its own, separate from BizWorks. *Note: Distributors with existing websites (DS who had Websites or Complete packages) will automatically have their existing web extensions transitioned to GoHerbalife.com. Q7: I previously had websites through BizWorks. What will happen to my URL? Q7: Distributors with existing websites (DS who had Websites or Complete packages) will automatically have their existing web extensions transitioned to GoHerbalife.com. Your existing ShopHerbalife.com web extension will be reserved for 90 days from the new GoHerbalife.com/VisiteHerbalife.com go live date. Page 2 of 19 INTERNAL USE ONLY WW Business Support

3 Q8: What Payment methods are accepted? A8: You can purchase your BizWorks Subscription online via international credit or debit card (with Visa or MasterCard logo). We accept Visa, Master card, Discover and American Express. Or You can prepay your BizWorks Subscription at your local Sales Center with cash, direct deposit, credit card etc. Q9: When will APS payment be an option for DS to place orders for BizWorks? A9: Unfortunately, APS payment will not be an option. Q10: Do I earn volume points on the monthly fee? A10: No, there are no volume points associated with the purchase of BizWorks. Q11: Is there a set up fee, tax, shipping or packaging & handling charged for BizWorks? A11: No, for online subscription the cost is $7.95 for the Downline package, with no additional charges added. *Note: If placing a pre-paid subscription, the order may include tax as per local requirements. Q12: What languages is BizWorks available in? A12: BizWorks is now available in fifteen languages: English, Spanish, French, Traditional Chinese, Italian, Portuguese, Japanese, German, Greek, Dutch, Croatian, Hungarian, Polish, Thai, Vietnamese. Q13: Will I receive an invoice when I register for BizWorks? A13: You will receive an online confirmation page that you can print for your records as well as an confirmation after registering for BizWorks. Page 3 of 19 INTERNAL USE ONLY WW Business Support

4 Q14: How do I subscribe to BizWorks? A14: You can subscribe to BizWorks on MyHerbalife.com: Select your desired country. Log in with your Distributor ID and Pin Code. Click on the My Office tab on the top of the home page and select the Subscribe to BizWorks option either from the drop down or from the list on the left side of the page. The BizWorks subscription page will open explaining the BizWorks package. Select the Downline Pagackage. Proceed to the easy 3-step registration process. When signing up online, your subscription will be billed monthly to the credit card used to establish your subscription. *Note: For Distributors that may not have a credit card or wish to sign up online, they can activate a pre-paid subscription through Distributor Services. Click link below for order entry procedures: BizWorks Prepaid Subscription Order Entry Procedure Q15: Who is eligible to subscribe to BizWorks? Can any Distributor (any level, any Country) register for BizWorks? A15: To subscribe to BizWorks online, you must be in good standings with Herbalife (No ethical violations, pending debts, etc) and your APF needs to be current. You will also need an international credit or debit card (with Visa or MasterCard logo), a valid address, Distributor ID number and PIN code and a computer with internet access. Distributors may also activate BizWorks Downline pre-paid subscription through their local Sales Order Center. They will have the option to pre-pay for as many months of BizWorks service as they choose. This will give Distributors the flexibility to pay month to month or to purchase multiple months in advance in their local currency. Q16: Once I register for BizWorks, how long will it take to get access? A16: The BizWorks pages are accessible immediately after confirming your registration. Q17: When will I be billed for the monthly subscription? A17: Your credit card will automatically be charged for the monthly subscription 30 days after your original date of registration. For example, if you registered on July 6, with the 2 months FREE promotion, your monthly fee will automatically begin on September 6 and every month after. Page 4 of 19 INTERNAL USE ONLY WW Business Support

5 Q18: Where do I access the BizWorks pages on MyHerbalife.com? A18: When you confirm your registration, you will see a Thank You page. Select a link under the Get Started with BizWorks section. This link will take you to the BizWorks Overview page where you can access all the tools. On subsequent visits to MyHerbalife.com, you can find all the BizWorks pages under the My Office and My Accounts and Reports tabs at the top of the home page. MY DOWNLINE REPORTS Q19: I know one of my downline Supervisors placed an order but I do not see the volume updated yet on the My Downline report. A19: On average volume updates takes approximately 2-5 hours. During heavy order periods, volume updates can take longer than normal. Please check back in a few hours and you will see the volume updated. Q20: Are rollups included in the Downline reports? A20: Yes, Rollups are included in your reports. Q21: How many levels can I see in My Downline? A21: You will see any Downline Distributor that you can potentially earn on or have earned either R/O Or PB from the last volume audit. Blocking rules are updated following the completion of the R/O run and again following the PB run. For example, on March 1st you will see everyone in your downline who you earned on in January because February volume has not been audited yet. By March 10th, you will see everyone in your downline who you earned on in February because February volume has been audited. The blocking rules for February volume will be updated again on the 13 th. Supervisors will see everyone in their first 3 levels, World Team will see everyone in their first 6 levels and TAB Team will see ALL downline they could potentially earn on. *Note: The same blocking rules in your earning Production Bonuses still apply. If you did not earn on the downline during the last volume audit, you will not have access to any of their data in your reports, regardless if you are querying a month in which you did earn on them. Q22: How long does the BizWorks system take to add a downline who has signed up to become a Herbalife Distributor using the online application? A22: As soon as the application process is complete, BizWorks is updated immediately, although there maybe times when there is a delay due to synchronization of the data from our system to the website. Page 5 of 19 INTERNAL USE ONLY WW Business Support

6 Q23: Are all of my downline Distributors added to my address book? A23: No, to get all of your downline into your address book, simply run the Power Search report with all the parameters blank. From the report output, you can select Add to Address Book to get all of your Distributors into the address book. Q24: Where do I find my saved reports? A24: You can access all of your saved reports by clicking on the arrow down button in the Select Reports section of all reports. The saved reports will be located at the bottom of the list. Q25: Can I create mailing labels from my BizWorks reports? A25: Yes, you can create mailing labels from your reports in BizWorks. Simply select Mailing Label Avery 5160 from the dropdown menu in the Report View section, and click on Run Report. Q26: What size mailing labels do I use? A26: The mailing labels are formatted for Avery 5160 mailing labels or equivalent. Q27: Can I add or remove the Sponsor ID column on my report results? A27: Yes, the Sponsor ID column option is located on the Report Colum Options section for you to add or remove from your report results. Q28: Can I view the names on my report in my local language? A28: Yes, Localized names can be displayed on all reports if selected. *Note: This will only be available for Distributors whose names are captured in local language in our HMS system. This feature is important to those who work in markets that leverage different characters. Q29: What is the Country column based on Country of Mailing or Country of Processing? A29: The Country column displayed will now show the Distributor s country of mailing instead of country of processing. MY DOWNLINE SUMMARY Q30: What are the features of the My Downline Summary page? A30: The My Downline Summary page displays a Four Month Volume Summary, for first 3 Downline Supervisors and a four month volume summary of your Distributor s volume. In addition, to Downline activity alerts within the last 30 days. Page 6 of 19 INTERNAL USE ONLY WW Business Support

7 Q31: How are the totals displayed in My Downline Summary for my Downline Distributor/Supervisors calculated? A31: The totals will display the number of Distributors/Supervisors at each team level (Distributor, Senior Consultant, Qualified Producer, Qualifying Supervisor, Supervisors, World Team, GET Team, Mill Team, and Pres Team) in each of the four months for the first three levels. SUPERVISOR VOLUME Q32: What is type of volume does the Supervisor Volume Report display? A32: The Supervisor Volume report displays Total Volume for all Downline Supervisors. Distributors have the ability to include the Personal Volume (PV) column in this report to provide them with direct insight into the Group Volume component for each of their Supervisors. Q33: How often is the volume updated for my Supervisor Volume? A33: Volume points are updated approximately every 2-5 hours. During heavy traffic (such as Month end), it could take longer for volume to be updated. If any delays occur, an update will be posted with a disclaimer on the My Downline page advising you. Again, we apologize for any inconvenience this had caused. Q34: I know one of my downline Supervisors placed an order but I do not see the volume updated yet on the My Downline report. A34: On average volume updates take approximately 2-5 hours. During heavy order periods, volume updates can take longer than normal. Please check back in a few hours and you will see the volume updated. Q35: Are rollups included in the Downline reports? A35: Yes, Rollups are included in your reports. Q36: What enhancements were made to the Supervisor Volume Report? A36: The Supervisor Volume Report will now have Pagination control to generate faster results. Page 7 of 19 INTERNAL USE ONLY WW Business Support

8 Q37: What is Pagination? A37: Pagination is a feature that allows you to browse through rows all in one page of the report. The pagination area will display the total number of pages available and contains a link to go either forward or backwards through the available pages. Q38: When I selected pagination, there are totals being displayed for each level tier. How are those totals being calculated? A38: The totals displayed will be the sum of volume for each level tier. Q39: Can I select pagination for all Downline levels? A39: Yes, if Pagination is selected it will be displayed on each level on the page. LINEAR VIEW Q40: What is the Linear View Report? A40: The Linear View displays the Distributors organization and will allow them to expand and shrink certain legs of their organizations, so they can focus on particular areas of their downline. Distributors can also view: The number of Distributors Recruited (first line) for each member of their organization (by month). The number of new Supervisors Qualified (first line) for each member of their organization (by month). Q41: If a TAB Team Distributor is not blocked (due to visibility rules) will they be able to see their entire downward lineage in BizWorks by performing a Linear or Tree View Search? A41: Yes, if a TAB Team Distributor is not blocked (due to visibility rules) they will be able to see their entire downward lineage in BizWorks by running the Linear or Tree View reports. If the Distributor is blocked, the report runs six (6) levels deep in any specific line, and they will then need to make the next Supervisor the top of the tree/line to see an additional six (6) levels and so on. Page 8 of 19 INTERNAL USE ONLY WW Business Support

9 Q42: How often does the BizWorks system update my lineage? A42: BizWorks refreshers lineage nightly. Q43: How can I add and remove columns from my report? A43: The column options are optional and can be added by clicking on the Report Column Options, on all reports. Q44: What enhancements were made to the Linear View Report? A44: The Linear View Report will now display a 6 month date range. Additional filters have been added to the Earn Type column to allow Distributors the ability to filter the results by selecting any of the Earn Type filters. A new column named Contributor Level type has been added to display Contributor Level source. Q45: What are the meanings of the new Earn Types on the Linear View report? A45: PB - Downlines you ONLY earned Production Bonus on. ROPB - Downlines you earned both, Royalties and Production Bonus on. RUPB - Downlines you earned both, Royalty Roll Up and Production Bonus on. NORO -Potential Downline Royalties Contributors; however, did not contribute due to insufficient/zero volume. NORU Potential Downline Royalty Roll Up Contributors; however, did not contribute due to Insufficient/zero volume. NOPB Downlines that were made visible because of *Production Bonus Met rule but did not contribute Production Bonus to upline. NULL - Downlines that were made visible due to Enhanced Visibility/Opt In Rule. * Production Bonus Met Rule: Q46: How can I add the new Contributor Level column on my Linear View report? A46: The Contributor Level column option can be added through Report Column Options. Q47: Why does N/A appear on the Contributor Level column of my Linear View Report? A47: N/A appears when the Distributor is not earning on that particular level. Q48: What are the Contributor Level types that appear on my report? A48: When you select Contributor Level you will see one of the following: RO1 Royalty Contributor Level 1 RO2 - Royalty Contributor Level 2 RO3 - Royalty Contributor Level 3 RU1 Royalty Roll Up Contributor Level 1 RU2 Royalty Roll Up Contributor Level 2 RU3 Royalty Roll Up Contributor Level 3 Page 9 of 19 INTERNAL USE ONLY WW Business Support

10 TREE VIEW Q49: I only see 3 levels of Distributors in my tree view, but I know I am earning on levels below that. How can I see these levels? A49: Because of the large size of some Distributorships, only 3 levels can be displayed at one time in the Tree view. To view Distributors below the 3 rd level, click on the Make Top button within the box of the level 3 Distributor. You will be able to see all their downline Distributors that you earn on. SUPERVISOR REQUALIFICATION Q50: What information will the Supervisor Requalification report display? A50: The Supervisor Requalification report will allow Distributors to view the requalification status of their downline Supervisors. QUALIFIED PRODUCER REQUALIFICATION Q51: What information will the Qualified Producer report display? A51: The Qualified Producer Requalification report will allow Distributors to view the requalification status of their downline Qualified Producers. Q52: What does the abbreviations letters Y, N, and NA on report stand for? A52: The abbreviated letters will identify which Qualified Producer s that still need to requalify their QP status. Y Qualified Producer HAS requalified N Qualified Producer HAS NOT requalified N/A Qualified Producer DOES NOT NEED to requalify for this fiscal period ORGANIZATIONAL ANALYSIS Q53: What is the Organizational Analysis Report? A53: The Organizational Analysis report will allow the Distributor the ability to display the percentage of Ordering Supervisors that produced volume in each range so that the patterns can be analyzed for the active Supervisors. Ability to display the average volume for the Supervisors with volume. Distributors can also add a column to display the average volume points for all Supervisors for each month. Additional column options are available to add to the report within the Report Column Options section. The report displays Total Volume for all Supervisors (previously displayed TV for 1st and 2nd Level, and PV for 3rd Level and below. Page 10 of 19 INTERNAL USE ONLY WW Business Support

11 Q54: Why is the month of February highlighted in the Organizational Analysis Report? A54: The month of February is highlighted as a reminder that this is the first month of the new fiscal year for Supervisor Requalification. The user may see a drop in volume on this month as some of their downlines may not have requalified their Supervisor status. Q55: Does the Organizational Analysis Report include my Downline volume? A55: No, The Organizational Analysis Report does not include your personal volume. It is volume placed by your Organization. Q56: What enhancements were made to the Organizational Analysis report? A56: The Organizational Analysis report will now have additional columns to display the Team Level Supervisor breakdown of the total Supervisors for each month. Q57: What enhancements were made to the Organizational Analysis report? A57: The Organizational Analysis report will now have additional columns to display the Team Level Supervisor breakdown of the total Supervisors for each month. DISTRIBUTOR VOLUME Q58: What is the Distributor Volume report used for? A58: The Distributor Volume Report displays the volumes that can be used by a Distributor towards QP and 5K Supervisor Qualifications. *Note: Our business rules state that if a Supervisor does not requalify their status annually, they will become demoted to Senior Consultant. They cannot use PPV from the previous fiscal year towards qualification to QP or Supervisor. Their qualifications will begin with February volume of the current fiscal year. Q59: I know my downline Distributor has volume points, but why is their volume displaying as zero in My downline? A59: The Distributor Volume report will display 0 for the months on the report prior to the Distributors demotion date in February for any demoted Supervisors and Qualified Producers. Thereby showing their actual volumes that can be used towards qualification. Q60: How can I stop the Dowline Volume columns from defaulting on my Distributor Volume report? A60: You can remove Downline Volume columns from defaulting to your reports by going to Report Column Options and deselecting it from the report. Q61: How can I add or remove the Total Qualifying Volume column from my report results? A61: You can add or remove the Total Qualifying Volume column by clicking on Report Column Options before running the report. Page 11 of 19 INTERNAL USE ONLY WW Business Support

12 Q62: How is the Total Qualifying Volume calculated on the Distributor Volume report? A62: The Total Qualifying Volume consists of the sum of Total Personally Purchased Volume (PPV) plus Total Downline Volume (DLV) (up to 1,000 only) for the months displayed on the report. NEWLY QUALIFIED SUPERVISOR Q63: Can I see Downline Distributors that qualified with the 5K method on the Newly Qualified Supervisor, report? A63: Yes, if you have Downline Distributors that qualified with the 5K qualification method to Supervisor, they will also appear on the Newly Qualified Supervisor report. NEW DISTRIBUTORS Q64: What is the purpose of the New Distributors report? A64: The New Distributor will display all of your Downline Distributors who have become complete on system by: Distributor Level Application Date Q65: When is the Downline lineage for New Distributors refreshed? A65: Downline lineage for New Distributors is refreshed every night. QUALIFIED PRODUCER Q66: What is the purpose of the Qualified Producer report? A66: The Qualified Producer report indicates the Qualified Producers who have qualified in the current month, 1 (one) month prior or 2 (two) months prior. MY LEADS Q67: Where do I check my new leads? A67: You can navigate to My Leads by clicking on the My Office Tab, and than click on My Leads. Page 12 of 19 INTERNAL USE ONLY WW Business Support

13 Q68: Will my new leads receive an notification? A68: Yes, all visitors who complete their contact information with an address on your Shopping, Retailing, Recruiting, or Liftoff sites will receive an notification from you thanking them for visiting your website. This also displays your contact information should they wish to contact you directly. Q69: Do International Distributors have access to the My Leads link displayed in the My Office section? A69: Yes, the Lead link is available to all Distributors. International Distributors can manually enter their leads contact information on this section. Q70: Who is eligible to receive leads through Herbalife? A70: TBD Q71: How do I manually add a Lead? A71: You can manually add a Lead by clicking on the My Contacts link. Click on the Add new Contact button located at the top of the page. Enter the contact details, and select Lead as the Contact Type. Q72: Will my leads reports display worldwide contacts or just US? A72: Worldwide contacts are included in leads reports. Q73: Can I import Leads to my contacts? A73: Yes, click on My Contacts in the My Office tab. You will see the Import Contacts button at the top of the page. Click on this button and follow the simple instructions to import contacts from either an Outlook or Excel file. Q74: Why am I receiving an error when I import my Leads to my contacts? A74: First, are you importing an Excel or Outlook file? If it s an Excel file, make sure you ve saved your Excel spreadsheet as a.csv file. You also need to remove any column headings and make sure your columns are in the correct order as indicated in the Help area on the Import Contacts page. If it s an Outlook file, make sure you selected to export the file from Outlook as the file type Comma Separated Values (DOS). If you are still experiencing errors, please give me you DS ID#, PIN, and phone number so that the Internet department can review the issue. (Send the DS details and description of the problem to the Helpdesk U.S.). Q75: What is the maximum number of lists I can save in my BizWorks account? A75: There is no limit. Page 13 of 19 INTERNAL USE ONLY WW Business Support

14 MY CONTACTS Q76: Can I export contacts from outlook? A76: At, this time you are not able to export your contacts from Outlook. MY CALENDAR/MY TASKS Q77: When I schedule a follow-up meeting, will it automatically be added to My Calendar? A77: Yes, your scheduled follow-ups will be added as a task on your calendar. Q78: Can I add my own tasks to My Calendar? A78: Yes, click on My Calendar on the My Office tab. Next, click on My Calendar then click on Add Task on the top left hand side of the page. You will be taken to a page where you can start typing the details of the tasks. Then click Save. Q79: Once I complete a task, will it be deleted? A79: No, your tasks are saved and viewable in both the My Calendar view on the date of the Scheduled task. Q80: Will I receive a reminder if a task is past due? A80: Yes, on the My Tasks page, you will see a list of all tasks. When a task is past due it will be marked by a red exclamation mark. Q81: Where can I locate My Calendar? A81: You can navigate to My Calendar, by clicking on the My Office Tab, and than click on My Calendar. Q82: Where do I check my new leads? A82: Login to MyHerbalife.com and click on the My Office Tab, and than click on My Leads. Q83: When I schedule a follow-up for a Lead, will it automatically be added to My Calendar? A83: Yes, your scheduled follow-ups will be added as a Follow-Up on your calendar. Q84: Once I complete a task, will it be deleted? A84: No, your tasks are saved and viewable in both the My Calendar view on the date of the scheduled task. Page 14 of 19 INTERNAL USE ONLY WW Business Support

15 Q85: Will I receive a reminder if a task is past due? A85: Yes, on the My Calendar page, you will see a list of all tasks that are past due marked by a red exclamation point (!) note. Q86: Can I add my own tasks to My Calendar? A86: Yes, click on My Calendar on the BizWorks page. Next, click on the Add Task at the top of the page. You will be taken to a page where you can start typing the details of the tasks. Then click Save. Q87: How do I view and update my tasks? A87: Click on the task to view task details, and update information as needed. Click Save to keep changes or Cancel to discard. MY ecards Q88: If I send a bulk ecard or , will recipients see the entire address list? A88: No, they will only see their name on the address list. Q89: Will new ecards de added? A89: Herbalife will add ecards to support new product launches or on an as-needed basis. You will receive an notification when new ecards are available. Q90: How can I keep track of ecards that I have sent? A90: You can keep track of your ecards that you have created, by clicking on the Manage my ecards & sYour ecard Manager tracks the name, date, and viewing status for all ecards you send. Q91: The recipient was not able to see my ecard. What went wrong? A91: Some applications block images to prevent viruses. All ecards have a link at the bottom to open a new window that displays the ecard. Q92: How can I change the address that displays on my ecard or bulk ? A92: You can edit your address directly in the From field on each ecard or bulk you send. Q93: Why is my address and phone number displayed on all ecards I send? A93: The CAN-SPAM law requires the sender s name, address and phone number to be displayed on all bulk s. We must include this information to abide by this anti-spamming law and protect you and Herbalife. Page 15 of 19 INTERNAL USE ONLY WW Business Support

16 BIZWORKS BILLING Q94: When I logged in to Myherbalife.com, a page indicating my billing failed pop up. Why I am I getting this message? A94: The automatic billing has failed for the monthly BizWorks Subscription charge. You would need to update your billing. You have 15 days to update your billing. If the billing is not updated within the 15 days, your Bizworks Subscription will be cancelled. Q95: How can I update my BizWorks Billing? A95: Click on the My Office tab on Myherbalife.com. You will then see a drop down list. Click on Update Bizworks Billing and proceed to update your billing information. Verify the Distributors address. Have you checked the spam , let me check if you have a primarily address on file. If all the mentioned is available and verified with the Distributor send an to helpdeskus@herbalife.com with the detailed information. Q96: Is BizWorks refundable? A96: No, BizWorks set-up fee and monthly payments are non-refundable. (If the Distributor insists on a refund, please follow the steps in the BizWorks Billing Refund Policy and Procedure Guide at the following link.) BizWorks Refunds Q97: My BizWorks refund has been approved, so when will I receive my refund? A97: You re BizWorks refund will post to your credit/debit card account within 3 to 5 business days and should show on your next credit card statement depending on your billing cycle. Q98: Why was I charged double for my BizWorks set-up fee? I need a refund. A98: This is a technical error. You should have only been charged once, so I will request a refund on your account. The refund will be processed within 3 to 5 business days. (Follow the steps in the BizWorks Billing Refund Policy and Procedure Guide at the following link.) BizWorks Refunds B izworks for Chairman Club Members Q99: I recently, qualified to Chairman Club level when will I be able to have Complementary access to BizWorks? A99: You will be eligible for complementary access to BiZworks one following your qualification. Page 16 of 19 INTERNAL USE ONLY WW Business Support

17 Q100: What exact date will I have access to complementary BiZworks in the following month? A100: After the completion of the Royalty and Production Bonus run is complete approximately the 17 th of the month. Q101: I am an International Chairman Club Member. What packages I am eligible for? A101: All Chairman Club Members are eligible for the Downline package regardless of their country of processing. Q102: When I send s to my downline/customers through BizWorks, can I change my address? A102: You would need to go under My Office / Compliance Settings to change the address. An address must be entered, but it is at your discretion which addresses to use. If you have not changed the address before the system sets as a default the address you used when you signed up for BizWorks. TECHNICAL QUESTIONS Q103: What computer requirements do you need for BizWorks? A103: Any computer should be able to access BizWorks, however we strongly recommend a cable or DSL for faster loading of pages. Because of the vast information provided on the BizWorks pages, a dial-up connection will cause the pages to load much slower. Q104: Will I be able to access BizWorks with my Macintosh computer? A104: Yes, you can access BizWorks through your MAC Laptop or PC through Safari or Firefox browsers. You can download Firefox for FREE at this website: /Firefox. Q105: I received an error when I clicked on a BizWorks page. What should I do? A105: We apologize for the difficulties you are experiencing. I will collect your information and forward it for technical research. We will contact you as soon as we have a resolution or update. (Please collect the callers ID, PIN code, browser type [Netscape, Internet Explorer, Firefox, Mozilla, etc.], connection speed [dial-up, DSL, cable, satellite, T1, etc.], approximate time of error and how they clicked through to that error page. Please send the description of the problem and the Distributor s information to the Helpdesk U.S. to review. Page 17 of 19 INTERNAL USE ONLY WW Business Support

18 Q 106: I recently got my Herbalife Id# transferred; however I can t access BizWorks with the new ID. What is wrong? A106: (First, verify in HMS that the New ID has been assigned). For transferred IDs the Distributor MUST be advised that it may take 7-10 days for the details to be available in BizWorks. If the Distributor is looking for their historical payment information or historic order information, they can log on to HerbalifeCentral.com and use their OLD ID number and pin code to obtain this type of information from the original ID number. *Note: If it has been over 10 days since the transfer, take the Distributor s name, ID and pin code and advise the Distributor that you will forward the information for research and will contact them once you have an update or resolution. Please send the description of the problem and the Distributor s information to the Helpdesk U.S. to review. Q107: My downline placed an order a few minutes ago and I don t see his volume updated in BizWorks yet. Why not? A107: Please note the average amount of time it takes for volume to update on BizWorks is 3-5 hours. Since it has only been a few minutes since the order was placed, we would recommend that you allow ample time for the information to be updated. Q108: I have noticed a delay in my volume details being updated why is this happening. A108: Our system goes through a downline process on the weekends for maintenance thus causing the delays. We apologize for the inconvenience this is causing you. In order to better service you, we shall begin to post a disclaimer on My Downline page to update you when this occurs. Q109: Why are my downline Distributors displaying in the wrong level? A109: Let me check the levels of your downline Distributors in our system. (Ask for the ID number of the downline Distributors in question. If the levels are correct in HMS and displaying incorrectly on BizWorks, then this is a syncing issue.) Your downline Distributors are showing the correct levels in our system, however there maybe a delay due to synchronization from our system to the website. Please check back later. Q 110 : I registered for BizWorks but am not able to access the tool pages. What should do? A110: We apologize for the difficulties you are experiencing. I will collect your information and forward it for technical research. We will contact you as soon as we have a resolution or update. (Please collect the callers ID, PIN, code browser type [Netscape, Internet Explorer, Firefox, Mozilla, etc.], and connection speed {dial up, DSL, cable, satellite, T1, etc.]. Please send the description of the problem and the Distributor s information to the Helpdesk U.S. to review. Page 18 of 19 INTERNAL USE ONLY WW Business Support

19 Q111: Will I be able to subscribe to BizWorks for the Original Distributorship? A111: The Original Distributorship will be allowed to subscribe to the BizWorks Downline package only. This will allow you to view reports and activity of your downline under the Original Distributorship. Please note that you may only purchase the BizWorks Downline package using the pre-paid subscription which can be purchased through your local Call Center, with mutual consent from both you and your ex-spouse. Please note, for Distributorships that are currently set up with only one separate individual Distributorship, there will be no changes to existing access to our websites. Page 19 of 19 INTERNAL USE ONLY WW Business Support