Silliker Total Quality Information Management Correctivee Action Module Customer Audit Site Manual

Transcription

1 Silliker Total Quality Information Management Correctivee Action Module Customer Audit Site Manual

2 Overview of the Total Quality Information Management (TQIM) Corrective Action Module As a Silliker audit site, we recognize how devoted you and your plant employees are to food safety and quality issues. We understand that one of the action items after an audit is to identify the corrective action plans for audit deficiencies found during the audits. Managing food safety and quality issues, customer audit requirements and corrective actions can be very time consuming; thus Silliker has created a Corrective Action Module in our secure Total Quality Information Management (TQIM) database to assist in this process. The Silliker Corrective Action Tool allows you to identify the specific actions your plant will be taking. The process begins with an sent to you automatically by Silliker s TQIM system advising that there were deficiencies that require action. The contains a secure login and password to access the Silliker Corrective Action Tool. Once you have completely entered your action plans, an will be automatically sent to your customer or corporate office, advising that your plans are available for review. Your customer or corporate office also has a secure login to the TQIM database and after login will be able to review your corrective action plans. Please note that no other unauthorized persons will be able to access or view your information. You will be notified via of any input your customer or corporate office has about your plans. At that point or at any time prior to this, you will be able to update the status of your actions and indicate when they have been completed. Once you have set all of the actions to a complete status, the system will generate a final to the customer or your corporate office, indicating completion of all tasks. The Silliker Corrective Action Tool also allows you to view a summary report that lists each question number, the status, the target date(s), responsibility and the completed date(s), which provides a quick reference for monitoring progress and a documentation file. The following pages contain a step-by-step guide on how to use the corrective action tool!

3 Accessing TQIM Corrective Action Module Facility contacts will receive an from shortly after the audit report has been review and distributed.. Open the Corrective Action Notification 2. Click on the Proceed to site ID creation screen 2 3. This link bring you to the TQIM login creation screen ( Click on the Create Corrective Action Account button to create your account NOTE: Please keep this login ID and password, as it does not expire and will be used as long as you have audits completed by Silliker. If more than one person at your facility requires access please share the original ID and password so all users can enter corrective actions, each plant only receives one login ID 3

4 4. Enter First Name, Last Name, Address and Password to create your TQIM Corrective Action Module account 5. Click Create Account Click Proceed to Corrective Action Utility 7. Enter account details to log in to the TQIM system 7

5 Entering Corrective Action Plans The Corrective Action Home Screen includes all audit questions where corrective action are required based on customer programs. This screen is updated as corrective action plans (CAPs) are entered, proposed to customer, action is taken by customers and CAPs are closed.. To enter CAPs for each audit non-conformance, click on the edit or icon on the far left before the facility name 2. This will bring you to the Corrective Action Details Screen. In the Site Comments section, enter: Corrective Action, Responsibility, Target Date, Priority and any additional Comments to address the nonconformance for that question. (* indicates a required field.) 3. Click the Save button. Return to Corrective Action Home screen and enter CAPs for each audit nonconformance NOTE: As each CAP is entered and saved your customer is notified and will access TQIM to review and Accept or Not Accept corrective actions plans. 3 2

6 Adding Documents and/or Pictures to a Corrective Action In addition to the entering the CAP for an audit non-conformance, TQIM allows for support pictures or documentation to be uploaded for each CAP.. In the Corrective Action Detail screen for an audit non-conformance once the CAP text is entered to add a document, click the Document Maintenance button 2. To upload a document, click the Choose File button 3. Select the file to be uploaded (TQIM supports word, excel, power point, pdf, text or picture files) 4. Click the Upload button. Limit is 5MB per audit non-conformance. All uploaded documents will be listed and downloadable in the Corrective Action Documents field on the right side of the screen

7 Viewing, downloading or ing Corrective Actions At any point in the corrective action implementation process, status can be viewed on the Corrective Action Home screen.. Columns can be sorted by any column header by click on that column header and choosing a specific attribute or the buttons to sort ascending/descending 2. Additional formatting, filtering and downloading results can be done by clicking on the Actions button. 3. To download results, click on the Actions Button 4. Choose Download 5. Click on the CVS option 6. Or to the results, click the option 7. Complete the To: field and any other fields 8. Click Send

8 Completing Corrective Actions Once your customer reviews corrective action plans you can login and begin to complete them.. From the home screen, click on the edit or icon for the corrective action item 2. View the Customer Response and any additional comments in the Customer Comments box 3. Once the customer has accepted corrective action plan the option to complete the CAP will appear in the Site Comments box 4. Enter a Completed Date 5. Click the Complete CA button 2 4 5