User Guide. Billing Accounts. Version Issue Date - 30th January 2014

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1 User Guide Billing Accounts Version Issue Date - 30th January 2014 Wireless Logic Ltd Grosvenor House Horseshoe Crescent Beaconsfield, Buckinghamshire HP9 1LJ T +44 (0)

2 1.1 Billing Accounts The billing accounts tab on the navigation menu allows you to look at your account details; you will see a list of accounts which your user has access to manage;

3 1.1.1 Billing Accounts - Account Details Clicking on the account name will take you to the Account Details screen; The Account Details screen displays your full account details, the tariffs you have available, and the customer solutions you have configured and any usage alerts you have setup.

4 1.1.2 Billing Account - Account Details - Edit By clicking Edit you can amend the labels for the custom fields used on your account, and the addresses which are used to notify people for various reasons such as Usage Alerts and Outage Notifications. When you have finished editing the details simply click Update to save you changes Billing Account - Tariff Details Clicking on the tariff code will take you to the Tariff Details screen (you can also get to this by clicking on a tariff code in SIM Details). The full tariff details are visible including the Line Rental, the level of inclusive Data and other services, and the charges associated with additional usage and roaming.

5 1.1.4 Billing Account - Customer Solution Details Clicking on the customer solution name will take you to the Customer Solution Details screen. This shows the activation profile which is used to activate SIMs on this Customer Solution, it includes details about Connection Requirements such as Data and Fax Numbers, Services, such as Voice, Roaming, the APN s to be associated with the SIM, the Tariff code and the IP solution required Billing Account - Setting Usage Alerts The ability to set up usage alerts is only available in SIMPro for SIMs which make use of our NetPro service and only for Data (not SMS, CSD, or Voice).Click on Add Usage Alert at the bottom of the Billing Account page. There are four different alert types available: Billing Account level provides an alert across the entire base of connections Tariff level provides an alert for all connections within the same tariff MSISDN level provides a bespoke alert for individual connections Aggregated Tariff provides an alert across the total available amount of data allowance in an aggregated tariff pool. For Billing Account, Tariff and MSISDN level alerts, enter the low value for monthly usage alert, followed by the value of this amount from the drop down list.

6 Next, enter the high value for monthly usage alert, followed by the value of this amount from the drop down list. Finally, if using the Tariff or MSISDN level alerts, either type the MSISDN or select the tariff you wish to apply it to from the drop down list. Press Create. For Aggregated Tariff alerting, the low and high data value can be used by following the above process. Alternatively, an alert can be created using a percentage threshold for low and high data usage. To use this option, tick the box Use a percentage for the alert values. Once the percentages have been entered, click Create. A daily summary will be sent from activations@wirelesslogic.com to the registered addresses in the Usage Alert section on the billing account page. If this field is blank, it will prompt for an address to be added before creating an alert. The daily summary will contain the following information: SIM MSISDN IMSI Network Custom field 1 Inclusive tariff data allowance Monthly low and high alert value Dates the low and high alerts were reached Month to date usage Billing Account - Editing/Deleting Alerts To edit/delete an existing alert, click on the alert type hyperlink. This will then bring up the current attributes linked to the existing alert. The data can then be edited and accepted by clicking update. To remove an existing alert, simply click the delete button.