Business in a Box USER MANUAL

Transcription

1 USER MANUAL

2 Table of Contents 1. Accessing your Homepage to setup your device 3 2. User Login 4 3. Call Forward 5 4. Setting up Unconditional Call Forwards 5 5. Setting up Call Forward on Busy 6 6. Setting up Call Forward on No Response 6 7. Setting up Call Forward on Disconnected 7 8. Setting up Follow-me 7 9. Setting up Scheduled Call Forward Setting up Do Not Disturb Calls Forwarded to me Setting up Voice Mail Voice Mail Status Other Telephony Services Directory/Speed Dial Call History View Star Codes General Settings 15 Appendix 16 2

3 User Manual To configure your IP telephony, kindly call and select option Accessing your Homepage to setup your device Open your web browser and enter the IP Address in the address bar The below login screen will appear 3

4 2. User Login Please ask the Administrator for the login credentials to your IP Telephone After successfully logging in, you will be directed to the below home page, whereby you can to configure your IP Telephone features The homepage allows you to: - Set Call Forwards on your extension - Activate your Voice Mail - Configure or update specific profiles on your phone - View your Call History records - View the list of Phone Keypad shortcuts through Star Codes 4

5 3. Call Forward Multiple Call Forward options are available and they are subject to the Call Forward option that is activated in your profile The available options are: - Unconditional Call Forward - Call Forward on Busy - Call Forward on No Response - Call Forward on Disconnected - Follow-me - Scheduled Call Forward 4. Setting up Unconditional Call Forwards If enabled, all incoming calls will be forwarded to another phone number On clicking the Unconditional Call Forward link, the below option appears To activate: - Please select the tick box - In the left field, enter the number to which you would like the call to be forwarded to or - Select the user to whom the call will be forwarded to from the dropdown menu on the right and click Activate 5

6 5. Setting up Call Forward on Busy If enabled, all incoming calls will be forwarded to another number when your line is Busy On clicking the Call Forward on Busy link, the below option appears To activate: - Please select the tick box - In the left field, enter the number to which you would like the call to be forwarded to or - Select the user to whom the call will be forwarded to from the dropdown menu on the right and click Activate 6. Setting up Call Forward on No Response If enabled, all incoming calls will be forwarded to another number when your line is not answered in a specified period of time On clicking the Call Forward on No Response link, the below option appears To activate: - Please select the tick box - In the left field, enter the number to which you would like the call to be forwarded to or - Select the user to whom the call will be forwarded to from the dropdown menu on the right - Enter the number of seconds after which the call needs to be forwarded and click Activate 6

7 7. Setting up Call Forward on Disconnected If enabled, all incoming calls will be forwarded to another number if your line is not operational On clicking the Call Forward on Disconnected link, the below option appears To activate: - Please select the tick box - In the left field, enter the number to which you would like the call to be forwarded to or - Select the user to whom the call will be forwarded to from the dropdown menu on the right and click Activate 8. Setting up Follow-me If enabled, all incoming calls will be forwarded to other numbers in sequence if your line is not answered in a specified period of time When Follow-me feature is active, the call will be immediately forwarded to the first number; on no response, the call will be forwarded to a second number and to a third number as the case may be. Finally, if the call is still unanswered, the caller will be connected to your Voice Mail During each Call Forward, the caller hears a message informing him that the call is being successively forwarded On clicking the Follow-me link, the below option appears 7

8 To activate: - Please select the tick box - In the left field, enter the number to which you would like the call to be forwarded to or - Select the user to whom the call will be forwarded to from the dropdown menu on the right and click Activate 9. Setting up Scheduled Call Forward If enabled, this feature activates any Call Forward option on a daily or weekly basis. For example, you can select this option, if you would like to forward calls to your mobile phone on weekends or when you are outside normal working hours 8

9 On clicking the Scheduled Call Forward link, the below option appears 9

10 Please select the required days of the week from the left drop down menu Kindly enter the 4 time periods and the accompanying phone number in the Yellow, Red, Green and Blue zones 10

11 On clicking Apply Changes, the colours will be reflected in the right calendar Clicking the Erase button erases the configured time period Clicking Delete All Call Forwards button erases all Call Forwards 10. Setting up Do Not Disturb If enabled, all incoming calls will be forwarded to either your Voice Mail or to the configured number in the Unconditional Call Forward field 11. Calls Forwarded to Me Selecting Calls Forwarded to Me tab on the left pane under My Services tab opens the below page In this page, you can view the list of phone numbers who are forwarding calls to you. Kindly note that you can disable the forwarded calls by selecting Disable Calls Forwarded to Me 11

12 12. Setting up Voice Mail If you would like to configure the Voice Mail services on your line, please select the Voice Mail tab on the left pane under the My Services tab Two options are available for you: - Answering Machine: This allows you to playback pre-recorded messages indicating that you are not available. However, callers cannot leave you voice mails - Full Voice Mail: This allows you to playback pre-recorded messages indicating that you are not available. All callers can record messages in your voice mail inbox 13. Voice Mail Status This page displays the number of unread voice mails available in your inbox On clicking the Unread Voice Mails, your phone will alert you with a ring and will directly connect you to the voice mail server for you to listen to the messages 12

13 14. Other Telephony Services Call Pickup - Activating this feature allows other users to intercept calls reaching your phone - You may setup this feature as: Active or Inactive Automatic Recall - This feature offers the caller an automatic callback option when your line is busy - The callback option is provided just before the caller is connected to your Voice Mail, or before forwarding the call to you, if Call Forward on Busy feature is enabled Call Waiting - This feature indicates to the caller that your are engaged in an active phone call - On activating this feature, you may hear a beep or see a notification on your phone display - If you do not answer the second call, the call will be forwarded to your Voice Mail by default - If Call Waiting is disabled, the system considers you as busy and the call will be forwarded to your Voice Mail or to the number specified in the Call Forward on No Response 13

14 15. Directory/Speed Dial Personal Directory - You may create a Personal Directory with important phone numbers and assign Speed Dial codes for quick dial out as well - The fields are: Full Number: The number that you would like to dial from your personal directory First Name/Last Name: The name of your contact Short Dial Code: The code that you would like to assign for the contact for speed dialling Directory Search - Allows you to search for the contacts listed in the directory with ease 14

15 16. Call History This feature provides you with a list of recent calls made or received by you 17. View Star Codes Star Codes are Phone Keypad shortcuts for quick access to various phone functions. A detailed list is available in the Appendix 18. General Settings Allows you to change the Voice Mail and Web Passwords Voice Mail PIN Code - Please enter your current Voice Mail password in the Old Password field - Please enter your new Voice Mail password in the New Password field and re-enter it again in the Confirm Password field for confirmation Web Password - Please enter your current Web password in the Old Password field - Please enter your new Web password in the New Password field and re-enter it again in the Confirm Password field for confirmation 15

16 Appendix Star Codes 16

17 17

18