Presenter: Ravikumar Balakrishna & Santosh Subramanya April 26, 2018
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1 Unified Voice Interface Platform Presenter: Ravikumar Balakrishna & Santosh Subramanya April 26, 2018
2 CONNECTED Devices Possibility to connect Built-in HMIs Interface Millions of Connected Devices
3 USER EXPERIENCE TRANSITION Screen Based Screen Less
4 Going from Screen based Thinking to Screen Less Thinking 40 Smart Speakers variants in the market already Source : Voicelabs.co
5 SMART Speakers The New Experience Year-on-year growth of smart voice speakers is greater than 50% in all 19 countries surveyed 39% -- India 37% -- United States 34% -- Brazil 33% -- China 26% -- Germany 24% -- United Kingdom Source : Gartner, Edison research, 2017, Voicebot.AI, mediapost.com
6 SMART Ecosystem Device Services Smart Devices Web /Mobile/Tablet Apps
7 Working of SMART Speakers Smart Speaker System Device Smart Devices ai Identify keywords and parameters Identify device cloud and Create request API request API response Voice Dev request Dev response Process response and send back response to user
8 Working of Smart Speakers - Scalability Smart Speaker System Device Smart Devices Identify keywords and parameters ai Identify device cloud and Create request Process response and send back response to user Voice Add new smart speaker Identify keywords and parameters ai Identify device cloud and Voice Create request Process response and send back response to user Smart Speaker System Device Smart Devices Identify keywords and parameters ai Identify device cloud and Voice Create request Add new device cloud Process response and send back response to user Voice Identify keywords and parameters ai Identify device cloud and Voice Create request Voice Process response and send back response to user
9 Voice Service Smart Speaker System Voice Service Device Smart Devices ai Identify keywords and parameters Identify device cloud and API request API request Dev request Create request API response API response Dev response Process response and send back response to user
10 Voice Service - Architecture Smart Speaker System Voice Service Device Smart Devices ai Identify keywords and parameters Smart Speaker Transformation Identify device cloud and Create request API request API response VCS API API request API response Dev request Dev response Process response and send back response to user Intent mapping
11 VCS API DC1 DC2 DC3 DC4 DC5 SmSp1 SmSp2 SmSp3 SmSp4 SmSp5 Voice Service - Architecture Smart Speaker System Voice Service Device Smart Devices SmSp1 DC1 SmSp2 Transformation Plugin DC2 SmSp3 DC3 SmSp4 SmSp5 Intent Mapping Plugin Interaction models DC4 DC5
12 Voice VCS API DC1 DC2 DC3 DC4 DC5 SmSp1 SmSp2 SmSp3 SmSp4 SmSp5 Voice Service - Architecture Voice Service 1.Request from voice cloud to VCS API 2 2. VCS API transformation plugin Transformation plugin will give request packet in VCS format Transformation Plugin Device 4. Send VCS request format to intent mapping cloud to search for correct device cloud make a call and receive response 5. Send response in VCS format 6. Send VCS format response to transformation plugin 7. Get smart speaker specific response message. Intent Mapping Plugin 8. Send the response Interaction models
13 Transformation & Intent - Plugin Transformation Plugin Intent Mapping Plugin Request Process Accepts message in smart speaker cloud format Creates request packet in VCS format Response Process Accepts message in VCS format Create response in smart speaker format Request Process Accepts request in VCS format Create request packet in device cloud format Sends the request to device cloud Response Process Receive response from device cloud Convert response to VCS format
14 Standard VCS - Request / Response Request Response 1.Standard format to communicate between plugins and VCS 2.No direct connection between transformation plugin and intent plugin 3.One transformation plugin can be used for multiple device cloud and vice versa. Response
15 VCS API DC1 DC2 DC3 DC4 DC5 SmSp1 SmSp2 SmSp3 SmSp4 SmSp5 Standard VCS - Request / Response Voice Service 1.Uniform approach to keep the utterances Transformation Plugin 2.Automatic update of utterances (depends on smart speaker infrastructure) 3.Required for custom features Intent Mapping Plugin Interaction models
16 Implementation Consideration As a binary plugin As a service plugin Web API
17 DC5 VCS API DC1 DC2 DC3 DC4 SmSp5 SmSp1 SmSp2 SmSp3 SmSp4 Plugin Registration Voice Service 1.Maintain catalogs for the services Transformation Plugin 2.Plugins can be registered or removed Intent Mapping Plugin at runtime with admin Interaction models level APIs
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