REMOTE ACCESS VIA CHSLI EXTRANET JOB AID FOR MAC OS X

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Spencer Hensley
6 years ago
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1 PURPOSE: The purpose of this job aid is to provide general system requirements and guidelines to remotely access the CHSLI Extranet. OVERVIEW: Select Staff personnel will have the ability to access the CHS environment via the CHSLI Extranet. To access the CHSLI Extranet, you must have a user name (your CHSLI user name e.g. jsmith01) and a pass code. The pass code is generated by a token, pictured below: A token generates, through an algorithm, a new pass code every 60 seconds, thereby creating a different pass code to be used with each login occurrence. Physicians must submit a written request to the designated Medical Staff Affairs Office to obtain a token. Once a token has been assigned, follow the steps below to access the CHSLI Extranet. Advisory Note: As with any installation of new or updated system functionality, IT strongly recommends that a full system back up be performed prior to the installation. Certain application sets may require the download and install of special components. These special components may create conflicts with existing software running on your system and an uninstall may be required in these rare situations. Revision Date 11/1/14 Page 1 of 16

SYSTEM REQUIREMENTS: Mac OS X 10.7 (Lion), 10.8 (Mountain Lion) and 10.9 (Mavericks) o Safari 5, 6 or 7 o Mozilla Firefox o Google Chrome is not recommended o Java 7.

2 SYSTEM REQUIREMENTS: Mac OS X 10.7 (Lion), 10.8 (Mountain Lion) and 10.9 (Mavericks) o Safari 5, 6 or 7 o Mozilla Firefox o Google Chrome is not recommended o Java 7.40 and higher or Java 8 (all versions) from Oracle Java version 7.25 and below have been disabled by Apple on Mac OS X. o Java for OS X (from Apple) User account with Administrative rights The CHSLI Extranet will not function properly if Pop-Up Blockers are enabled. Please ensure that any Pop-Up Blockers are disabled when accessing: CHSLI Extranet Supported Client Platforms as of 11/1/2014. Qualified - has been systematically tested. Compatible - has not been systematically tested for the specific release but, based on testing in previous releases, the functionality is expected to work. Mac OS X: Revision Date 11/1/14 Page 2 of 16

3 MAC OS X SETUP: The CHSLI Extranet supports Mac OS X 10.7 (Lion), 10.8 (Mountain Lion) and 10.9 (Mavericks) These instructions will cover a typical Mac OS X installation using 10.9 (Mavericks) and Safari 7. JAVA Installation Prior to connecting to the CHSLI Extranet, you MUST have Java version 7.40 (and higher) or Java version 8 (all versions) installed. Java 7.25 and below have been disabled by Apple on Mac OS X. To install the latest version of Java go to: To verify your current version of Java go to: In addition to the Java client from Oracle, you will also need to install a Java client from Apple for OS X. To download and install this Apple update, go to: Revision Date 11/1/14 Page 3 of 16

After you have installed/updated the Java clients from Oracle and Apple, you will need to verify and change the security settings in the Safari browser.

4 After you have installed/updated the Java clients from Oracle and Apple, you will need to verify and change the security settings in the Safari browser. Go to the CHSLI Extranet Login Page: Username: Your CHSLI login (ex: jsmith01) Token: The digits displayed on the RSA Token (changes every 60 sec.) Network password: Your CHSLI password You will see a warning message asking if you want to trust the website extranet.chsli.net to run Java in unsafe mode, click Trust Revision Date 11/1/14 Page 4 of 16

You may see a Java prompt asking if you want to run the Juniper

You will see a Setup Control Warning, click Always You will receive

To resolve this issue, you will need to modify the Java security

5 You may see a Java prompt asking if you want to run the Juniper Status Applet, check the box Do not show this again and click Run You will see a Setup Control Warning, click Always You will receive a Java error message due to the default security settings in Safari To resolve this issue, you will need to modify the Java security settings for extranet.chsli.net in Safari Revision Date 11/1/14 Page 5 of 16

6 Open Safari and go to Safari Preferences Go to the Security section and: Make sure the box for Enable JavaScript is checked Uncheck the box for Block pop-up windows Revision Date 11/1/14 Page 6 of 16

7 After the JavaScript and Pop-Up settings have been verified, click on Manage Website Settings Under Java Configured Websites, select: extranet.chsli.net Revision Date 11/1/14 Page 7 of 16

8 Click on the drop down box on the right and select Run in unsafe mode You will see a warning message asking if you want to trust the website extranet.chsli.net to run Java in unsafe mode, click Trust Revision Date 11/1/14 Page 8 of 16

9 If you close out of the security settings and go back in, you will now see the setting for extranet.chsli.net says Allow with a triangle next to it. This indicates the site is now trusted to run Java for the CHSLI extranet. After the Safari security settings have been changed, login to the extranet again Revision Date 11/1/14 Page 9 of 16

enter your password and click OK You will see the CHSLI

10 If you have a password for your Mac user account, you may be prompted to enter it to allow Java to make changes, enter your password and click OK You will see the CHSLI Extranet Main Menu, click on Epic Revision Date 11/1/14 Page 10 of 16

11 You will prompted to install the Citrix client, click Install The Citrix client will be downloaded, go to your Downloads folder and click to run Revision Date 11/1/14 Page 11 of 16

12 The Citrix client will start preparing for installation Click on Install Citrix Receiver Revision Date 11/1/14 Page 12 of 16

may be prompted to enter it to allow Citrix to install, enter

13 The installation will begin, click Continue and keep all defaults If you have a password for your Mac user account, you may be prompted to enter it to allow Citrix to install, enter your password and click Install Software Revision Date 11/1/14 Page 13 of 16

14 When the Citrix install is complete, you may see a message asking if you want to trust extranet.chsli.net to use the Citrix plug-in, click Trust You may then see one more message asking to trust extranet.chsli.net, click Trust Revision Date 11/1/14 Page 14 of 16

next time you access the CHSLI Extranet, it should login automatically)

15 If this is the first time you are accessing the CHSLI Extranet, you may see a Log On window, enter your CHSLI User name and Password to Log On: (The next time you access the CHSLI Extranet, it should login automatically) Click on Epic Production to launch the application: Revision Date 11/1/14 Page 15 of 16

16 The Epic logon window will appear, login with your CHSLI credentials: THIS COMPLETES THE CHSLI EXTRANET SETUP FOR MAC OS X. Revision Date 11/1/14 Page 16 of 16

REMOTE ACCESS VIA CHSLI EXTRANET JOB AID FOR MICROSOFT WINDOWS

REMOTE ACCESS VIA CHSLI EXTRANET JOB AID FOR MICROSOFT WINDOWS PURPOSE: The purpose of this job aid is to provide general system requirements and guidelines to remotely access the CHSLI Extranet. OVERVIEW: Select Staff personnel will have the ability to access the