ASRA net Introduction Guide

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1 ASRA net Introduction Guide

3 ASRA net Table of Contents Changes to the software as compared to the statements and screenshots contained in this Introduction Guide are reserved. Reprinting, translation and reproduction of this publication, in whole or in part, are not authorized without written permission. Last updated: 07/2005 Software: ASRA net Version DaimlerChrysler AG GSP/TIM Global Service & Parts Technical Information Marketing HPC R800 D Stuttgart, Germany Order no.: Welcome to ASRA net ASRA net s user interface Getting started with ASRA net Saving an operation items list Important functions in the "ASRA Vehicle identification" panel Important functions in the "Operation items" panel Important functions in the "Operation items list" panel Determining a damage code in ASRA ASRA Preface ASRA Setup Online Help Sending feedback

4 This Introduction Guide will assist you in working with ASRA net for the first time. Regardless of whether you are an ASRA net beginner or are switching from ASRA to ASRA net, this guide is designed to help you through the first few steps. The chapter "Getting started with ASRA net" guides you step by step through the basic functions of ASRA net using a realistic example. The step-by-step instructions are marked with,, etc. In the chapters that follow this, you can familiarize yourself withfurther ASRA net functions. This information is marked with,, etc. If you have further questions that are not covered in this Introduction Guide, ASRA net also contains extensive online Help notes.

5 Welcome to ASRA net ASRA net makes the entire work order process that much easier A rbeitstexte (operation texts) Standardtexte (standard texts) R ichtzeiten (flat rates) Arbeitswerte (work units) ASRA net represents the latest advance in the development of the ASRA system. All functions available in ASRA have been fully integrated into ASRA net. ASRA net is an electronic work unit/flat rate catalog that allows users to quickly and reliably do research on operation items, working times and damage codes. ASRA net also contains additional operations, included work texts and notes as well as graphic displays of vehicle parts. The information obtained using ASRA net forms the basis for creating cost estimates, orders, invoices and warranty claims. The open output interface allows ASRA data to be integrated into your dealer system. ASRA functionality is activated using your license code. WIS/ASRA net distinguishes between the following types of licenses: License ASRA net WIS/ASRA net WIS net Data content Operation items, flat rates, damage codes Workshop literature, operation items, flat rates, damage codes Workshop literature, damage codes 1

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7 ASRA net s user interface ASRA net has a Windows-based interface, which provides for optimal handling and navigation. ASRA net is clearly arranged in individual panels. Functions can be activated by clicking on icons and buttons. 2

Tooltips are provided to explain icon functions. When you position your mouse pointer on an icon, a tooltip providing a brief description of the function appears.

8 Tooltips are provided to explain icon functions. When you position your mouse pointer on an icon, a tooltip providing a brief description of the function appears. The SHIFT and CTRL buttons can be used to make multiple selections in selection lists. If you have further questions that are not covered in this Introduction Guide, ASRA net also contains extensive online Help notes. The online Help notes can be opened from any panel by clicking on the icon. 2

9 Getting started with ASRA net Familiarize yourself with the basic functions of ASRA net by working through the example. Task: You are looking for operation items for the complaint coolant loss, requiring radiator replacement. The first thing you need to do is determine the vehicle data. 3 You can carry out ASRA vehicle identification in the "Infobox 1" or "ASRA Vehicle identification" panels. Determine vehicle data Click on the "ASRA" panel. Click on the "ASRA Vehicle identification" panel. Using the pull-down menu, select World Manufacturer Code WDB for Germany. Enter the vehicle identification number A or the model designation in the input field and confirm by pressing RETURN. The vehicle data is now set.

10 The next thing you need to do is determine groups. This can be done using the tree structure or an ASRA picture. Both methods are described below. Determine groups Method 1: Determine groups using the tree structure Go to group 20 using the scroll bar. Click on the icon. Select group number 1010 Cooling and heating system. Click the icon. The group number is entered in the "Selected groups" selection list. 3

11 Determine groups Method 2: Determine groups using an ASRA picture Select the picture title of the ASRA picture in the tree structure. Select group number 3865 Radiator in the ASRA picture. The group number is entered in the "Selected groups" selection list. Click on the "Operation items" panel. 3

Now you can display the included work texts and additional operations in the "Operation items" panel and then select the operation items to be carried out.

12 Now you can display the included work texts and additional operations in the "Operation items" panel and then select the operation items to be carried out. Select operation items to be carried out Click on to display the included work text. Close the included work text by clicking on the button. Click on to display the additional operations. Click on the icon to display the datacard. If necessary, take into account information from the datacard when determining additional operations. The datacard can only be shown if there is a link to EPC net and the vehicle data has been established using a vehicle identification number. Select the three operation items (as displayed in the screenshot) by activating the option buttons. The selected operation items are entered in the "Operation items list." Click on the "Operation items list" panel. 3

13 The selected operation items are displayed in the "Operation items list" panel and the working times are totaled. The operation items list can be modified as required, e.g. ZM (time prescribed by foreperson) items can be overwritten and operation items can be supplemented by a damage code. 3 Overwrite ZM items Double click on the "ZM" input field and delete the letters "ZM" using the backspace key. Enter the corresponding work units (e.g. 3) or hours (e.g. 0.2) and confirm the entry by pressing RETURN. The new working times are calculated and then displayed as underlined text.

The "Total" information field shows the working hours calculated for the workshop order. You can click on the icon to add a damage code to the selected operation item.

14 The "Total" information field shows the working hours calculated for the workshop order. You can click on the icon to add a damage code to the selected operation item. This step is described in detail in chapter 8. You can select an operation item and click on the icon to search for literature on the selected operation number. If documents pertaining to the operation number are available, they will be displayed in the "Documents" panel. A literature search can only be performed if you have a WIS/ASRA license. You can click on the list. You can click on the icon to print out the operation items icon to save the operation items list. This step is described in detail in chapter 4. 3

15 Saving an operation items list Operation items lists can be saved for further processing. The saved file contains the vehicle data and the operation items list including all operation items. The "Save operation items list" window is automatically displayed if you have entered at least one operation item in the operation items list and carry out the following actions: Change the vehicle data in the "ASRA Vehicle identification" panel. Click on the icon in the "Operation items list" panel. Open a previously saved operation items list in the "ASRA Vehicle identification" panel by clicking on the icon. Exit WIS/ASRA net. 4

16 Assign a file name. You have the following options: Use the default file name (e.g. joborder) or enter a new name in the "File name" input field. Or Select a previously used file name; this operation items list will then be overwritten. You can enter a different file type as a file extension (txt, utf, ucs) if needed. The directory path and the file extension (e.g..txt) are preset in the "ASRA Setup" window. Click on the button. The operation items list will be saved. 4

Important functions in the "ASRA Vehicle identification" panel 5 In the "ASRA Vehicle identification" panel, vehicle data and groups are entered for use in finding operation items.

17 Important functions in the "ASRA Vehicle identification" panel 5 In the "ASRA Vehicle identification" panel, vehicle data and groups are entered for use in finding operation items. A vehicle identification number or a model designation can be entered in this input field to identify the vehicle. You also can select or enter the vehicle model, family and model code from the pull-down menus. Click the pull-down menu to open the "history." Here you can find a list of the last vehicle data entered in ASRA net, WIS net and EPC net. If you have an interface to EPC net on your computer, you can access the datacard by clicking on the icon after entering a vehicle identification number. Saved operation items lists can be opened using the The icon deletes all entries and selections in the "ASRA Vehicle identification" panel. icon. The icon can be used to enter any desired customer requests as free text; these requests are entered directly in the operation items list.

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19 ASRA net uses design groups! Only the selected groups are used to determine the operation items. The icon is used to transfer the chosen groups to the "Selected groups" selection list. The icon is used to remove the chosen groups from the "Selected groups" selection list. The icon is used to clear all groups from the "Selected groups" selection list. Click on the "Group notes" icon to view special technical information for a group, e.g. what operations are included in the selected group. Clicking on the picture title icon displays the "ASRA picture." Each "ASRA picture" is uniquely assigned to a vehicle family and a design group. An "ASRA picture" contains sketches or schematic representations of vehicle components and sensitive fields. Clicking on the sensitive fields in the "ASRA picture" transfers the associated entries to the "Selected groups" selection list. Clicking on the directory. button displays the keyword Here, you can enter a keyword and confirm by pressing RETURN. The keyword directory offers a search mechanism that associates technical terms with particular groups. Enter a 6-digit operation number in the field and confirm by pressing RETURN directly into the operation items list. input to enter this number The icon takes the picture out of the panel and displays it in a separate window. The separate window can be closed by clicking on the icon. 5

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Important functions in the "Operation items" panel The operation items to be carried out are selected in the "Operation items" panel, at which point they are added to the "Operation items list.

21 Important functions in the "Operation items" panel The operation items to be carried out are selected in the "Operation items" panel, at which point they are added to the "Operation items list." In the process, due attention must be paid to the included work texts and notes. In the selection list, a distinction is made between stand-alone operations (bold), linked operations (normal) and additional operations (italics). Activate the option buttons to the "Operation items list." to transfer the operation items The time prescribed for an operation item is displayed in this column. WU Hrs. ZM Work unit (1 WU = 5 minutes) Decimal hours (0.1 hours = 6 minutes) Time prescribed by foreperson For operation items that are designated with ZM, a time can be prescribed by a foreperson. The ZM item is overwritten in the "Operation items list" panel. 6

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23 Additional operation: Click on the icon to show/hide the additional operations for an operation item. Included work: Note: Click on included work to get information about the suboperations for an operation item. Click on Note to get special technical information for an operation item. If you have an interface to EPC net on your computer, you can access the datacard by clicking on the icon after entering a vehicle identification number. You can select an operation item and click on the icon to search for literature on the selected operation number. If documents pertaining to the operation number are available, they will be displayed in the "Documents" panel. The icon can be used to enter any desired customer requests as free text; these requests are entered directly in the operation items list. The icon is a toggle switch used to select or deselect all operation items. Enter a 6-digit operation number in the entry field and confirm by pressing RETURN to enter this number directly in the operation items list. 6 A literature search can only be performed if you have a WIS/ASRA license.

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Important functions in the "Operation items list" panel The selected operation items are displayed in the "Operation items list" panel and the working times are totaled.

25 Important functions in the "Operation items list" panel The selected operation items are displayed in the "Operation items list" panel and the working times are totaled. The operation items list can be modified as required, e.g. ZM (time prescribed by foreperson) items can be overwritten; operation items can be supplemented by a damage code. The "Total" information field shows the time calculated for the workshop order (in WU or hours). ZM = Time prescribed by foreperson For operation items that are designated with ZM, a time can be prescribed by a foreperson. You can enter a prescribed time after double clicking on the ZM entry field and deleting the letters "ZM" with the backspace key. 7

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27 If you have an interface to EPC net on your computer, you can access the datacard by clicking on the icon after entering a vehicle identification number. You can save the operation items list for further processing by clicking on the icon. This step is described in detail in chapter 4. You can select an operation item and click on the icon to search for literature on the selected operation number. If documents pertaining to the operation number are available, they will be displayed in the "Documents" panel. A literature search can only be performed if you have a WIS/ASRA license. You can add a damage code to the selected operation item by clicking on the icon. This step is described in detail in chapter 8. The icon can be used to enter any desired customer requests as free text; these requests are entered directly in the operation items list. The icons are used to move the selected operation items up or down. The icon is used to clear the selected operation items from the operation items list. The icon is a toggle switch that is used to select or deselect all operation items. The icon is used to print out the operation items list. The input field allows you to enter an order number. This order number is shown on the printout of the operation items list. 7 The icon is active if only one operation item is selected.

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29 Determining a damage code in ASRA Operation items can be expanded to include a damage code in the case of warranty and goodwill work. A damage code can only be added in the "Operation items list" panel. Task: Determine the damage code: Radiator leaky. Select the operation item "Radiator Replace" in the "Operation items list" panel. Click the icon. The "ASRA damage code" window appears. 8

30 Possible damage code pictures for the selected operation item are automatically searched for. Use the scroll bar to move to the picture Radiator, coolant hoses. Select the picture Radiator, coolant hoses. The damage code picture is displayed. 8

Click on damaged part "Radiator" either in the selection list or in the picture. Click on damage type "leaking." Click on damage ID "Original equipment." Click on repair type "Repair using material.

31 Click on damaged part "Radiator" either in the selection list or in the picture. Click on damage type "leaking." Click on damage ID "Original equipment." Click on repair type "Repair using material." The damage code is determined. Click on the button. The "ASRA damage code" window will now close and the damage code will be entered in the operation items list. The icon allows you to copy the damage code to the Windows clipboard and then paste it into other programs. 8

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33 ASRA Preface Use the "ASRA preface" function to get information on the changes and new features found in the current ASRA version. You can open the "ASRA preface" by going to "Help/ASRA preface" in the menu bar. 9

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35 ASRA Setup The "Setup" function allows you to change the basic settings for your user ID. The following must be noted when making changes in Setup: There must be no data active in the "ASRA" panel prior to making any changes. The changes must be confirmed by clicking. Open Setup window Open Setup by going to "Options/Setup" in the menu bar or by pressing F2. "Language selection" panel Selecting a dialog language configures the language for the user interface and the data content in ASRA. The priority settings 1 3 do not apply to ASRA net. Every publication contains different languages, and these are marked by a country ID. The documents that are shown depend on your license and your market. 10

"ASRA Setup" panel The information field shows the directory path where the saved operation items lists are stored locally. The directory path cannot be changed.

36 "ASRA Setup" panel The information field shows the directory path where the saved operation items lists are stored locally. The directory path cannot be changed. 10 This default setting defines a default file name that can be used to save the operation items list, for example: joborder.txt. The following file extensions are permissible: txt, utf, ucs You may also use customized file names when saving an operation items list.

37 ZM Time prescribed by foreperson For operation items that are designated with ZM, a time can be prescribed by a foreperson. You are authorized to overwrite the ZM item in the "Operation items list" screen using a work unit (WU) and/or decimal hour unit (Hrs.). You are not authorized to overwrite the ZM item in the "Operation items list" screen. The option button shows the time mode in WU or hours, depending on the selected region. WU Hours Work unit (1 WU = 5 minutes) Decimal hours (0.1 hours = 6 minutes) Use the pull-down menu to select your basic setting, Germany or Foreign. Different formulas will be used to calculate the time, depending on the selected setting. All workshops that are in Germany and in Austria must use "WU" as the time mode and "Germany" as the region. All workshops outside of Germany (except Austria) must use "Hours" as the time mode and "Foreign" as the region, so that the flat rates are correctly calculated and displayed. The information field shows the ASRA data status. Example: 0505 = month 05, year

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39 Online Help ASRA net comes with a modern online Help system that can assist you with any question you may have on using ASRA net. Whether you want to know about the function of an icon or the concept and purpose of a panel, or if you require step-by-step instructions, all the information you need is there. You can open the online Help notes as follows: Help icon The icon can be found in all ASRA net panels. Clicking on it opens the Help section at the point required for the current panel. You can navigate to additional Help topics via links or the navigation bar. Menu bar When opening the Help notes from the menu bar or by pressing F1, a general Help starting page will appear. Here, you can choose between the various Help topics. You can navigate to additional Help topics via links or the navigation bar. 11

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41 Icons Most of the icons in the online Help are mouse-sensitive and can be clicked to take the user to further information. The mouse pointer changes to a hand when hovering over sensitive icons, which can then be clicked to access detailed information. Links in running text Links in running text are printed in red type. Clicking on a link takes the user to a page containing more detailed information. Reference links Reference links are identified with a red arrow and red type. Clicking on the arrow or the red text takes the user to more detailed information. Links in overview graphics Most of the overview graphics in the Help notes are mousesensitive. The mouse pointer changes to a hand when hovering over sensitive areas, which can then be clicked to access detailed information. Navigation bar All Help topics are also included as entries in the navigation bar. When you open the online Help notes or ASRA net for the first time, it is advisable to read the Help topic "Information for new and experienced users." To search for a search term within the online Help notes, go to the "Start search" panel. 11

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43 Sending feedback Have you discovered an error or do you have a suggestion for improving the software? No problem, you can send a feedback message to the responsible office in just a few quick and simple steps. Every panel in ASRA net contains the icon. Clicking this icon opens a feedback message screen, to which you can add a detailed description as required. Depending on your server settings, the feedback message can be sent by either or fax to the responsible contact person. Task: Create a feedback message for an erroneous operation item. Click the relevant operation item in the "Operation items list" panel in ASRA net. Click the icon. The "DaimlerChrysler Feedback" window will open. 12

44 Enter information in the corresponding input fields. Fields marked in red are mandatory fields and must be filled in. A name should also be placed in the "Contact person" input field in case questions arise. 12 Select the priority using the pull-down menu. Click on the button. The "Operation item - ASRA net" window appears.

The selected vehicle data, the group and the operation number are automatically entered in the feedback message. You can add further information as required.

45 The selected vehicle data, the group and the operation number are automatically entered in the feedback message. You can add further information as required. Identify the error by clicking the option button. Multiple selection is possible. Enter a detailed error description as required. For fax messages only: Enter the fax number of the responsible contact person. Click on the button. For fax messages only: A fax form will be generated, which you then fax to your responsible contact person. For messages only: The feedback message will be sent by to the responsible office. 12

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48 DaimlerChrysler AG GSP/TIM Global Service & Parts Technical Information Marketing HPC R800 D Stuttgart, Germany Order no.:

EPC net Introduction Guide

EPC net Introduction Guide EPC net table of contents Changes to the software as compared to the statements and screenshots contained in this Introduction Guide are reserved. Reprinting, translation and