Rapid e-learning Development in the Enterprise: A Case Study

Transcription

1 302 Rapid e-learning Development in the Enterprise: A Case Study Benjamin Duffy, Fairchild Semiconductor Produced by Designing and Developing Faster, Cheaper, and Better e-learning

2 "Rapid elearning in the Enterprise: a Fairchild Case Study" Benjamin Duffy elearning Program Manager, Global Training and Development 1 Overview What is Rapid elearning? What are the benefits of Rapid elearning? How is Fairchild using Rapid elearning? Lessons Learned Emerging Trends & Future Plans Some Food for Thought Contact Info 2 Page 1

3 What is Rapid elearning? 3 Myth? 4 Page 2

4 Or Fact? 5 Myth or Fact? 6 Page 3

5 What is Rapid elearning? Rapid elearning is a fairly new approach in the training world which employs refined tools, methods and processes to produce quality elearning courses in a fraction of the time of previous methods. It puts the Subject Matter Expert (SME) at the center of the training development process. It decreases technical developer knowledge required to deliver content. 7 Industry Leading Tools Articulate Presenter Adobe Presenter Techsmith Camtasia Trivantis Lectora Rapid Intake Flashform Adobe Captivate 8 Page 4

6 Easy Bake Oven? 9 Garbage in, Garbage out (GIGO) Wikipedia: it is difficult to create a good result when given bad input 10 Page 5

7 What are the benefits of rapid elearning What do you think the benefits of rapid elearning are? Please type your answers in the chat pod. 11 Benefits of Rapid elearning elearning is not always the answer, but in situations where the content needing to be delivered is information or knowledge-based, elearning can be a very effective delivery method. Traditional elearning development employed time intensive methods which allowed the possibility of content becoming out of date by the time the training course was completed. Rapid elearning, as defined on the previous slide, has dramatically cut down development time which enables learning to happen faster, easier and more cost-effectively. 12 Page 6

8 How is FSC Using Rapid elearning? A Fairchild Case Study: The Engineering Competency Development Program (ECDP) Business Need - Decrease quality defects and delays in production, as well as improve communication between the different groups, by increasing the knowledge levels of our engineers. 13 How is FSC Using Rapid elearning? A Fairchild Case Study: The Engineering Competency Development Program (ECDP) Approach - Develop and deliver a consistent knowledge transfer methodology that can be used across Fairchild globally. 14 Page 7

9 How is FSC Using Rapid elearning? A Fairchild Case Study: The Engineering Competency Development Program (ECDP) Result - The program went live in about one year of its kickoff meeting with: 9 fully developed elearning courses 20 completed PPTs New website Full-color marketing collateral. 6 additional ECDP courses completed each quarter until Q ECDP is Launched July 2007! 16 Page 8

10 Scope of the ECDP Project The ECDP consists of over 45 training modules authored by Fairchild subject matter experts across the globe and cover the following four semiconductor manufacturing process domains: Wafer Fabrication Device Electronics and Process Architecture Packaging, Assembly, and Test Quality and Reliability 17 Scope of the ECDP Project The Target Audience for the program is in the thousands and dispersed globally. SME s were dispersed globally and spoke multiple languages. The Executive Sponsor wanted the training delivered yesterday as whitepapers There was no budget for outsourcing this program. 18 Page 9

11 Primary Development Tools Microsoft PowerPoint Storyboarding Articulate Presenter PPT to Flash converter and Quiz Edirol R-09 Audio recorder Adobe Audition Audio editor 19 Development Tools: PowerPoint PowerPoint is installed on most Fairchild computers PowerPoint is easy to learn and is great for story-boarding All internal SME s were familiar with it The ECDP Project manager provided all SME s with a template PowerPoint which had default slides for all required content: SME s name and course title Overview Objectives Review Questions Case Studies References Contact Information 20 Page 10

12 Development Tools: Articulate Converts PowerPoint to Flash Embeds audio narration Synchronizes PowerPoint animations to narration Search on-screen and notes text Quizzes and other learning interactions Web-ready output files SCORM and AICC output for LMS 21 Development Tools: Edirol R-09 High quality stereo recorder Records in WAV or MP3 Flash memory based audio storage USB download to computer 24 hours of recording time with 2GB card and MP3 22 Page 11

13 Development Tools: Adobe Audition Professional quality audio editor Reduce background noise Equalize Normalize gain Average stereo gain Amplify Dynamics (reduce gain when there is little signal) Convert to MP3 with variable bit rate compression 23 Storyboard creation process ECDP Project Manager s SME an abstract template and PowerPoint storyboard template for their presentation SME completes the story board and submits to PM for review If accepted, the PowerPoint is sent to the legal review team who reviews it for Fairchild trade secrets, export compliance, and copyright compliance PM posts the approved PowerPoint in a commonly accessible development folder indicating it is ready for development 24 Page 12

14 Audio production process Collaboration with Global Site T&D to record local SME s Purchased 2 Edirol R-09 audio recorders Ship recorders to sites next in the recording queue Created Audio Recording Process elearning course for recording facilitators and SME s to review Held conference calls with recording facilitators to reinforce key concepts covered in the elearning course, and additional recording information Created central network repository for all recorded audio Schedule and record SME audio Audio is copied to development folder for post-production 25 Recording Audio with the Edirol R-09 This guide is for recording audio for the Engineering Competency Development Program (ECDP) 26 Page 13

15 For the Recording Assistant: Recording Requirements Quiet room where you can t hear noise from the hallway or other conference rooms Laptop with SME s PowerPoint presentation Edirol R-09 with microphone stand and power supply Drinking water for the presenter Presenter s speaker notes (if applicable) Headphones for listening to recorded audio and sound levels 27 For the Recording Assistant: How to Set Up the Edirol R-09 Set the microphone stand up on a desk in a quiet room Plug the AC Power Cord into the recorder. This recorder also takes 2 AA batteries. Attach the recorder to the stand by inserting it into the clip 28 Page 14

16 Position the recorder so that it is 6 to 8 inches from the presenter s mouth For the Recording Assistant: How to Set Up the Edirol R-09 The recorder should be below the presenter s mouth when they are sitting straight pointing up at a 45 degree angle Ideally the presenter should be seated with good posture, their back straight and their feet on the floor. This will help their voice sound strong and full 29 For the Recording Assistant: How to Set Up the Edirol R-09 Audio levels with buttons You can adjust the loudness of the recorded audio by using the Input Level buttons on the side of the recorder. Checking audio levels with on-screen graph When in Recording or Standby mode, the display graph shows the recording levels for the left and right channels. Adjust the levels so that the graph stays within the green zone. 30 Page 15

17 For the Recording Assistant: Avoid Recording Peaks It is important that the audio level is set under the peak input threshold. If the audio level graph goes all the way to P and the PEAK light is on, the Input Levels are too high. Reduce the Input Level until the recording graph stays in the 20 to 6 range as seen on the previous slide. 31 For the Recording Assistant and Presenter: Edirol R-09 Important Buttons and Functions Power To turn on the recorder, hold the power button until the display lights up. To turn the recorder off, hold the power button until the display goes dark. Standby Press Record once for Standby mode. The Record button will flash. This will allow you to see and adjust the recording levels if necessary. You are not recording when the light is flashing. Record Press Record again to record audio. The Record button will stay on and not flash. You are now recording. Stop Press Stop to stop recording audio. When you next press Record you will be recording to a new file. 32 Page 16

18 For the Presenter: Recording Tips When recording it is important to center your head to the recorder. There are 2 microphones on the recorder. If you speak into the recorder off center, the audio will be much louder in one channel. 33 For the Presenter: Recording Tips Continued When recording it is important to not speak directly into the recorder. When you say a word beginning with a P or S there is a lot of breath used. If you are speaking directly into the microphone it can make an undesirable pop sound. It is good practice to speak just above the microphone to reduce this pop effect. 34 Page 17

19 For the Presenter: Recording Process Press the record button 2 times so that it is continuously on. Say the number of the PowerPoint slide. Speak to the content of the slide. Press the stop button. Repeat until you have recorded all slides. Please make sure that you record audio for all slides in your presentation. 35 For the Presenter: Re-recording and handling mistakes If you make a mistake while recording press the stop button. Think about how to say what you want. Press the record button 2 times so that is continuously on. Say the number of the PowerPoint slide. Press the stop button. Repeat this process as necessary until you have successfully recorded the slide. 36 Page 18

20 For the Presenter: How to Replay Recorded Audio Finder/Menu When you press the finder button the Main Recording Screen changes to the Finder screen. Select audio track Use the up and down arrow buttons to select the audio track you would like to listen to. Press play You will need headphones plugged into the headphone jack to hear the audio file. 37 For the Recording Assistant: When recording is complete When recording is complete you will connect the recorder to your computer and upload the audio files to the network. Open the bottom cover of the recorder. Plug the USB cable into the recorder. Turn the recorder on. Connect the other end of the USB cable to you computer. The Edirol R-09 will appear as an external hard drive on your computer 38 Page 19

21 For the Recording Assistant: Mapping a Network Drive Map a drive letter to the ECDP Network Folder Right click the Big-Red-N in the system tray and select Novell Map Network Drive. Select the drive letter you want and enter the following path "\\xxxxxxxxxxxxxxxxxxxxxxxxxx" (without quotes). Check to make folder appear as the top most level. Click the Map button. This is known as the Common Drive. 39 For the Recording Assistant: Uploading Files Open My Computer and select the drive letter you assigned to the Common Drive. Navigate to the Engineering Competency Development Program folder. You will find a folder there with the name of the course that was just recorded. Move the files from the recorder to this folder within ECDP on the Common Drive. In My Computer click on the drive letter of the recorder and verify that all files have been removed from the unit. It is important that all files are removed from the recorder after they have been saved to the network. 40 Page 20

22 For the Recording Assistant: Final Steps Safely store the recorder until the next recording session. If you are to ship the recorder to another site, pack the recorder securely and follow internal shipping procedures. 41 Rapid elearning Design & Development Approach Delivery: Courses launched via GTD Website Self-paced elearning format Audio narration with transcription Self-assessment questions throughout course Key Word Search, promoting just-in-time training use Embedded Case Studies Live links to additional resources Unlimited, and on-demand access to courses Ability to track course completions Training effectiveness surveys 42 Page 21

23 Results and Success So Far 31 courses released to date with a total of 3,021 completions 6 courses released per quarter through Q4 08 for a total of 45 courses For comparison, many Semizone courses cost $200 per person for a limited time opportunity to take each course. $200 per person X 3,021 completions = $604,200 in potential out of pocket savings in the 13 months since ECDP went live ECDP is a Fairchild specific curriculum which is priceless A Rapid elearning approach to course development allowed GTD to complete a total of 34 elearning courses in 07. We re on track to complete 44 new courses in 08, and convert 20 legacy elearning courses to this new format. 43 Lessons Learned Legal Challenges: Copyright and fair use Trade secrets Export compliance 44 Page 22

24 Lessons Learned Technical Challenges: Network and infrastructure Course completion database Audio recording by amateurs at multiple locations SME and super user contact list 45 Lessons Learned Tools: PowerPoint as primary development tool Edirol R-09 Articulate Presenter and Quizmaker Quizmaker output editing to connect to a custom database Adobe Audition Adobe Flash Adobe Flash Paper Adobe Dreamweaver Adobe Photoshop Survey Monkey 46 Page 23

25 Emerging Trends & Future Plans Rapid elearning methods are being adopted by: Finance & Investor Relations Legal & Compliance Environment Health and Safety Product Lines Site Training Departments Net result is that we re training more people in less time at little out-of-pocket cost Future Plans: Video On Demand Synchronous Training Informal Learning / Learning GTD: Staying Ahead of the Curve To stay ahead of the curve, provide guidance and best practices to GTD and FSC: The elearning Guild Membership The elearning Guild Annual Gathering ASTD elearning Play Group Coaching/Mentoring site T&D Keep informed of elearning, web, and multimedia trends 48 Page 24

26 Contact Info Ben Duffy 49 Photo Credits All photos used with permission under Creative Commons license guidelines Slide 3 Flickr member Wokka Slide 4 & 6 Flickr member Lilipop1000 Slide 5 & 6 Flickr member SirCharlie Slide 9 Flickr member Patrick Hartford Slide 10 Flickr member sheilaz Page 25