Yale Smart WIFI CCTV FAQs

Transcription

1 Can I setup alerts? Yale Smart WIFI CCTV FAQs Yes, you can get alerts. Go to main menu, select network, and then the tab. tick enable box, set the receiver mail and the subject. Test the notification by clicking on Test button, Save settings. check your inbox to make sure you received the test What do the LED lights signify on the DVR? Left LED Light - Recording Middle LED Light- Power Right LED Light- Network How do I set the date and time? Go onto the main menu, left click on 'System', then click on the date and time tab I skipped the QR code to download the app in set-up, can I go back to it? Yes, Go to "Network" menu option in the main menu setting than select P2P menu option. The QR Code will be displayed, scan SN Device QR code with your View App How do I connect my CCTV system to my TV? Via either the HDMI or VGA Port on the back of the DVR. Can I add IP cameras to my system? Yes, go into the main menu, select camera, connect your camera ethernet cable to the router then click on IP search, then follow the on-screen instructions.

2 How many wired cameras can I have on my system in total? You can add 4 wired cameras to a Yale WIFI CCTV system Can I add wired cameras to my WIFI system? Yes, you can have a mixture of wired and WIFI cameras. The number of wired cameras will be limited to the number of channel ports you have on the back of your DVR. The WIFI Kit can support up to 4 additional wired cameras on the DVR. Can I add additional WIFI cameras to my system? The system is designed to support up to 2 wifi cameras. How far can I have my WIFI cameras from my router? This distance will vary depending on your house, broadband WIFI signal reach and router. We therefore recommend testing the connection during installation before fixing the camera in place. If the signal is poor or keeps dropping out, you can resolve this by relocating your camera, upgrading your broadband and/or router, or using a WIFI signal booster. How many IP cameras can I add to my system in total? The system is designed to support up to 2 wifi cameras. Which App do I need to use for my system? Smart Living 'Yale View' Do Yale produce cameras with audio? No, CCTV cameras do not support audio yet.

3 Can I back up footage? If so, how? Yes, this can be done by going into the main menu and then selecting the back-up menu, you can also copy from the search option in the main menu, to plan the back up. Please check "Backing up a video sequence" the Smart WIFI CCTV user manual for more details Can I access my system via a weblink? This feature is not available. Can I increase the storage on my DVR? Yes, all Yale Hybrid DVR Hard drive capacity can be upgraded to a maximum of 4TB storage using 1 port SATA HDD Can I link a Yale connected Smart Lock and Yale CCTV kit? No, the Smart WiFi CCTV does not currently support this feature. Can I link my Yale alarm and Yale CCTV kit together? The View App can be linked to the Yale Home App for quick access to your camera feed when an alarm event happens. When you download and create an account on Yale View App, a link button will be automatically be created in your Yale Home App Can I view my camera feeds on my phone? Yes, providing your DVR is connected to your home broadband, you can view footage via the Yale View App when connected to WiFi or 3G/4G.

4 Will my cameras work at night? Yes, all Yale cameras have infrared night vision Are the cameras wireless? Yale WIFI cameras do not require a wire to connect it to the DVR, these cameras do however need to be plugged in to a power source (these are not battery powered). Only for the first set up you need to connect the cameras to the router using the ethernet cable. Once the set up is completed you can use the cameras with the wifi connection. Does the DVR have built in WIFI? No, you have to connect this directly into the router using an Ethernet cable.however you use a wifi extenders with an embedded ethernet port to get an access point closer to you DVR. How do I use the Yale mouse? Left Click Selects the item covered by mouse pointer Right Click Back or escape function allows you to go back to previous menu or screen Scroll Wheel Allows you to flick through the cameras on full screen Left Clicking inside text box on the DVR screens will enable keyboard to write. How do I record? From the main menu, select 'storage', then select 'schedule', then the record tab. 'Regular' is for continuous recording, 'MD' is for motion detection to record for only certain times of the day.

5 Why is my DVR not recording any footage? Go into the storage menu and select 'HDD manage' and check the capacity of the hard disk. Also check that your record settings are correct in the schedule menu. My CCTV System allows me to access the main menu, but no images are visible on the monitor? Make Sure the wifi cameras are added correctly. Go to "Camera" in setting menu, select "Registration" menu option on the left side menu and then check the status of your cameras in the "Added Device" table. If the status icon is red, please click on "Edit" icon and modify the password making sure you add the correct camera password (usually is the same password used to set up the DVR). Please check also that the wifi settings are correct. Select "Wifi Camera" on the left hand side menu, select the camera channel and then make sure the right network is selected (SSID) with the right password (Connection Password). If everything is right the status should show "Connected". If you are having problem with adding a wifi camera Please see How to add a wifi camera in the Smart Home WIFI CCTV user manual My password is not working? Right click with the mouse and select 'main menu'. Click on 'forgot unlock pattern' then go to 'forgot password' link. I'm getting a white cloudy image mist across the camera image, what is this? Lighting around the camera at night can cause this, such as security lights or street lamps. Try re-angling and/or relocating your camera. Then re-test. I want to customise my CCTV set-up To download the full CCTV manual please click here

6 I can t download the app The app is compatible with most phones running Android 4.1 and above, or IOS version 8.0 and above. If you have a compatible phone, make sure you have a stable internet connection and attempt to download it again. If you are trying to use the app on an ipad you need to search for iphone app on the App store. My DVR is not recording to the full capacity This is because settings have been changed or more cameras have been added. For example, if your DVR is set to 'always record' then this will give you the shortest recorded time period. If you select an option such as 'motion detection', this will give you a longer recording period as less data is being stored. Check on the Smart Home WIFI CCTV user manual for instructions regarding how to set motion detection and other recording features. I'm getting a blank screen/i cannot see a menu Check the connections from your monitor to DVR have not come lose, and that there is power to the monitor. Please also make sure you are using the HDMI cable provided. if you are using a smart TV this might not allow DVR connection using HDMI, please try with another monitor or use a VGA cable I can only view my live footage with my home Wi-Fi and not when I get 3G/4G network Please check your router is connected to internet. Using a laptop or tablet connected to your wifi and then try to connect to a web page (example to make sure your internet connection is working properly. Please check also that your DVR is online, go to "Network" in the main menu setting and then select P2P menu

7 option in right hand side menu and make sure the status in online and the "enable" box is ticked. Decoding error message on monitor for WIFI camera stream When using the wifi cameras it's not possible to playback using multichannel screen. If you try to do that you will see a decode error message. To playback the wifi camera recording please select single channel on the menu on the righthand side. Please check Searching in recorded video in the Smart Home WIFI CCTV user manual for more details. I can t view live streaming in the app? Please make sure you have followed the initial set up wizard to set up the system and connect the app. If you have changed the DVR password, you need to delete the camera/system from the app and add it again. to re-add the camera/system to your app after deleting, press + icon on the app main screen, then go on your DVR and select "Network" on main menu setting and then select "P2P" menu option and scan with your app the Device SN QR code, then follow the instruction on the app. Please check your router is connected to internet. Using a laptop or tablet connected to your wifi and then try to connect to a web page (example to make sure your internet connection is working properly. Please check also that your DVR is online, go to "Network" in the main menu setting and then select P2P menu option in right hand side menu and make sure the status in online and the "enable" box is ticked. I am unable to connect my WIFI cameras to my WIFI system. Please ensure that you are entering the correct WIFI router password, the correct DVR password and check your signal strength. Please also check that you have a green status for the camera, if it changes to red, delete the camera and re-attach the ethernet cable again, then re-add the camera. If you have performed all of the above checks and you are still experiencing a problem, this could be due to the strength of your router and a multi antennae router may be required.

8 I have changed my router and now my WIFI camera will not connect If you have changed the wifi router, you need to update the wifi settings on the cameras. You need to reset the cameras by pressing the reset button on the bottom of the cameras for 10 seconds (led red flashing means reset is completed). after resetting the cameras, you need to plug ethernet cable inside the cameras connectors and connect it to the new router. Please go to "Camera" menu option on main menu setting Delete the cameras in the "Added device" After deleting the device you need to set the wifi cameras again (please make sure you have plugged the cameras to the router using the ethernet cable at this stage) Click IP search button. Select the found cameras and click Add Select "Wifi Camera" on the lefthand side menu, then select the camera channel and update wifi name (SSID) and password. Save settings. Please check more details on how to add a wifi cameras on the section "Adding a WiFi camera" in the Smart Home WIFI CCTV user manual I want to change the channel order of my wifi cameras Wifi Cameras will always be set on the first digital channels available (by default 4 and 5 for 4 channel DVR or 9 and 10 for 8 channel DVR). To move the channels Go to "Camera" in main menu settings 1) Go to CHANNEL TYPE 2) Tick (change) channel to IP If you have wired cameras connected to the first 2 channels then tick IP up to the first one after your wired channels. (In this case No.3) 3) Click Apply 4) Click OK System will then restart. The picture quality on the app does not look as sharp as expected The app automatically streams in SD rather than HD to reduce data consumption (this is important for 3G/4G users with limited data bundles especially). Press the SD button below the camera streams and this will change the stream to HD.

9 My WIFI camera has linked to channel 5 - how can I change this? Wifi Cameras will always be set on the first digital channels available (by default 4 and 5 for 4 channel DVR or 9 and 10 for 8 channel DVR). To move the channels Go to "Camera" in main menu settings 1) Go to CHANNEL TYPE 2) Tick (change) channel to IP If you have wired cameras connected to the first 2 channels then tick IP up to the first one after your wired channels. (In this case No.3) 3) Click Apply 4) Click OK System will then restart. Please check how to move channels on the Smart Home WIFI CCTV user manual Some of the App functions do not seem to be working Our App is constantly improving and we welcome feedback from users so we can constantly improve features and fix any bugs quickly.