IBM ServicePac Post-Warranty Maintenance Services

Transcription

1 IBM Maintenance Services for Warranty and Maintenance Options IBM Post-Warranty Maintenance Services Supported Products May 22, 2012

2 MA Post-warranty maintenance agreement Overview 1 or 2-year maintenance agreement for post-warranty hardware service including parts and labor. Simple, cost-effective way to add maintenance services and enhance the availability of your IBM equipment. Choice of service levels, ranging from depot to 24x7 service. Telephone access to technical support specialists 7 days a week, 24 hours a day. Expert problem determination over the phone, that can resolve up to 30 percent of service calls on the spot. To purchase an IBM MA, call toll free SHOP-IBM, visit ibm.com, or contact your IBM Business Partner. 2

3 MA or warranty service upgrade? Which service coverage is right for me? If you have an IBM machine that is out of warranty, OR you have an existing warranty service upgrade (WSU) or maintenance agreement that is about to expire, then postwarranty maintenance (MA ) is right for you. If you have an IBM machine that is still within its original warranty period, then you can upgrade your service with a WSU. For details on Post Warranty coverage, please visit: Purchase eligibility MA may be added to a machine Having no present service coverage (not under warranty, no warranty service upgrade)*. Prior to expiration of a current WSU. Prior to expiration of a current MA. MA s will not automatically renew upon expiration. To continue service, additional purchase and activation is required. The term will then be extended either one or two years (depending on length purchased) from the current MA end date at the requested level of service. Service will not take effect until the the current MA expires. * IBM reserves the right to inspect any machine not under current service to verify that the machine meets acceptance criteria. 3

4 s of service for Post-Warranty Maintenance Service IBM onsite repair (IOR) EasyServ depot repair IBM onsite exchange (IOE) EasyServ exchange A service technician will come to your location for equipment repair. A courier will pick up your failed equipment and deliver it to our depot repair center. Our objective is to repair it within 12 hours of arrival. s arriving at the depot in the morning are scheduled to be repaired and shipped back to you on the same day. A service technician will come to your location with a replacement machine and perform the equipment exchange. A courier will deliver a replacement machine to you in exchange for your failed machine. IBM will ship the replacement the same day the service call was received, with next day delivery. If the service call is received after 8:00 p.m. (EST), the replacement machine will be shipped the following business day. Uninstallation of the failed machine and installation of the replacement machine is a customer responsibility. The replacement packaging will include shipping instructions on how to return the failed machine using the same carton that contained the replacement. All shipping and handling is paid for by IBM. Service response* times 24x7x2 hour 24x7x4 hour 9x5x4 hour 9x5 next business day A service technician is scheduled to arrive at your location within two hours after remote problem determination is completed. We provide service around the clock, every day, including IBM holidays. A service technician is scheduled to arrive at your location within four hours after remote problem determination is completed. We provide service around the clock, every day, including IBM holidays. A service technician is scheduled to arrive at your location within four business hours after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the following business day. For non-critical service requests, a service technician will arrive by the end of the following business day. A service technician is scheduled to arrive at your location on the business day after we receive your call, following remote problem determination. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM holidays. * IBM's ability to meet response times is dependent on many factors, including but not limited to parts availability, service location, service-contract terms and the time of day the service call is received. 4

5 Service option availability by hardware type IBM's ability to meet response times is dependent on many factors, including but not limited to parts availability, service location, service-contract terms and the time of day the service call is received. Service Options 1 IOR 24x7x2 hour 3 IOR 24x7x4 hour IOR 9x5x4 hour IOR 9x5/next business day EasyServ depot repair IOE 24x7x2 hour 3 IOE 24x7x4 hour IOE 9x5x4 hour IOE 9x5/next business day EasyServ exchange Notebooks Repair Options (IOR = IBM onsite repair) or 2 years 1 or 2 years Exchange Options (IOE = IBM onsite exchange) Desktops & Workstations or 2 years 1 or 2 years 1 or 2 years IBM Hardware Monitors or 2 years or 2 years ---- Servers 1 or 2 years 1 or 2 years 1 or 2 years 1 or 2 years Server peripherals 2 1 or 2 years 1 or 2 years or 2 years or 2 years 1 or 2 years Service options may vary by machine type and/or model. 2 Only non-configured server peripherals are eligible for post-warranty maintenance agreements. 3 24x7x2 hour service is available in select metropolitan locations only. 5

6 Limitations of service Maintenance agreements for post-warranty hardware service will not automatically renew. Service cannot be prorated, refunded or transferred. MUST BE ACTIVATED after purchase in order to use the service. Service activation is required immediately following purchase (within 30 days). type, model and serial number will be necessary for activation and registration. s are subject to change without notice. Services are available for machines normally used for business, professional, or trade purposes, rather than personal, family or household purposes. Not all machine types and models are covered. If the machine problem turns out to be a Customer Replaceable Unit (CRU), IBM will express ship the part to you for quick replacement. External peripherals, such as racks, tape drives, and channel controllers, require their own, separate service coverage, they are not covered under the attached machine. For ThinkPad notebooks requiring LCD or other component replacement, IBM may choose to perform service at the depot repair center. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. IBM performs hardware problem determination to the component level. For non-ibm components the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included. MA can only be ordered for machines that were released and purchased in the United States. MA is available only for the machines listed in the supported products list. Only non-configured server peripherals are eligible for post-warranty maintenance agreements. 6

7 Locations eligible for specific service options Onsite 24x7x2 hour service for servers and server peripherals will be provided within a 50-mile radius of the cities indicated on the list below, based on zip code. The center point is identified by the zip code where city hall is located. All zip code zones that fall within a 50-mile radius of this center point will be eligible. You can determine if a location is within this 50-mile zone by entering the zip code of the location in question, and the nearest zip code from the list below, by using Zip Find. Zip Find can be found on the Internet at: Akron, OH Albuquerque, NM Allentown, PA Atlanta, GA Austin, TX Baltimore, MD Baton Rouge, LA Birmingham, AL Boston, MA Bridgeport, CT Buffalo, NY Charlotte, NC Chicago, IL Cincinnati, OH Cleveland, OH Columbia, SC Columbus, OH Dayton, OH Denver, CO Detroit, MI Fort Worth, TX Greensboro, NC Harrisburg, PA Hartford, CT Honolulu, HI Houston, TX Indianapolis, IN Jacksonville, FL Kansas City, MO Las Vegas, NV Los Angeles, CA Louisville, KY Memphis, TN Miami, FL Milwaukee, WI Minneapolis, MN Nashville, TN New Orleans, LA New York, NY Newark, NJ Norfolk, VA Oklahoma City, OK Omaha, NE Orlando, FL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Portland, OR Providence, RI Raleigh, NC Richmond, VA Rochester, NY Sacramento, CA Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Jose, CA Seattle, WA St. Louis, MO St. Paul, MN St. Petersburg, FL Syracuse, NY Tacoma, WA Tampa, FL Toledo, OH Virginia Beach, VA Washington, DC West Palm Beach, FL Wilmington, DE

8 Equipment Part Mobile ThinkPad i Series 1200, i Series 1300, ThinkPad R50, R50e, T30, X40, T42, G40, 240, i Series 1400, i Series 1500, 390, 390e, i17xx, 310, 365, 380, 560, 570, 600, 760, 770, A20m, A20p, A21e, A21m, A21p, A22, A22e, A22m, A22p, A30, A31, A31p, Dock, Dock II, G41, G41 Express, i Series 1700, Mini-Dock, R30, R31, R32, R50p, R51, R52, SelectaDock, T40, T40p, T41, T41p, T43, T43p, Express T43, Express T43p, TransNote, X20, X21, X22, X23, X24, X30, X31, X , 1830, 1831, 1832, 1833, 1834, 1836, 1840, 1841, 1842, 1846, 1847, 1848, 1849, 1850, 1858, 1859, 1860, 1861, 1862, 1863, 1864, 1865, 1870, 1871, 1872, 1873, 1874, 1875, 1876, 1958, 2366, 2367, 2369, 2370, 2371, 2372, 2373, 2374, 2375, 2376, 2378, 2379, 2382, 2386, 2525, 2526, 2528, 2621, 2629, 2633, 2635, 2636, 2641, 2643, 2645, 2646, 2651, 2652, 2654, 2655, 2656, 2657, 2658, 2659, 2660, 2663, 2664, 2668, 2669, 2672, 2673, 2676, 2677, 2678, 2679, 2681, 2682, 2683, 2686, 2687, 2722, 2724, 2877, 2878, 2883, 2884, 2885, 2887, 2888, 2889, 2894, 2895, 2896, 2897, 3547, 9547, 9548, 9549 All 1 YR depot repair 1 YR IOR 9x5/next day 2 YR depot repair 2 YR IOR 9x5/next day 69P P P P2075 $169 $199 $321 $388 ThinkPad R50e 2670 All 1 YR depot repair 1 YR IOR 9x5/next day 69P P9381 $169 $199 Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available for machines published once a month. M For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 8

9 Equipment Desktops Part NetVista A20, A20i, A21, A30, A40, A40i, A40p, A60, A60i, S40, S40P, S42, X40, X41 PC 300, 300 GI, 300GL, 300PL, 300XL, 350, 360, 365, 730, 750 ThinkCentre TM A30, A50, A50p, A51, A51p, M50, M51, S50, S , 6059, 6263, 6266, 6268, 6269, 6270, 6275, 6277, 6278, 6280, 6282, 6285, 6287, 6288, 6339, 6341, 6342, 6345, 6347, 6349, 6350, 6560, 6561, 6562, 6563, 6564, 6565, 6574, 6578, 6579, 6581, 6584, 6586, 6588, 6589, 6591, 6594, 6644, 6645, 6646, 6648, 6649, 6792, 6793, 6794, 6823, 6825, 6830, 6831, 6832, 6833, 6838, 6840, 6841, 6862, 6875, 6876, 6877, 6885, 6886, 6887, 6892, 8084, 8086, 8087, 8088, 8089, 8141, 8142, 8143, 8144, 8145, 8146, 8147, 8171, 8172, 8173, 8183, 8184, 8185, 8187, 8188, 8189, 8190, 8191, 8193, 8194, 8301, 8305, 8306, 8307, 8308, 8310, 8313, 8317, 8319, 8320, 8413, 8414, 8415, 8416, 8417, 8419, 8420, 8422, 8424, 8429, 8432 All 1 YR IOR 9x5/next day 1 YR IOR 9x5x4 hour 1 YR IOR 24x7x4 hour 2 YR IOR 9x5/next day 2 YR IOR 9x5x4 hour 2 YR IOR 24x7x4 hour 69P P P P P P2078 $113 $153 $170 $198 $270 $296 NetVista A21, A21i, A22, A22p, X41 ThinkCentre A30, A50p 2254, 2257, 2283, 2292, 6336, 6337, 8085, 8090, 8148, 8195, 8198, 8199, 8311, 8315, 8423, 8427, 8433 All 1 YR IOR 9x5/next day 1 YR IOR 9x5x4 hour 2 YR IOR 9x5/next day 2 YR IOR 9x5x4 hour 69P P P P2080 $84 $113 $152 $205 Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: provided in this document are for informational purposes only and are subject to change. IBM's official pricing is 9

10 Equipment Part Monitors UV-N Color Monitor E All All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2082 $59 $89 $112 $169 E All G N G N G41, G G52, G N 40N 4AN 86U 0AN B2N P All G72, G All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2084 $200 $300 $380 $570 Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available for machines published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 10

11 Equipment Part E74 E74M G All All All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2088 $69 $104 $131 $198 P All P All P All P All G52, G54 ThinkVision L150p Q0E Q0N AB1 AC1 AK1 AW1 HB1 HK1 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2090 $130 $195 $247 $371 TFT 6653 All T All ThinkVision L AB1 T56A 9493 All T AG1 AG4 AW1 AW4 HG2 HW2 TFT Flat Panel 9512 All T55A, T55D 9513 All Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 11

12 Equipment Part G94, G96 P92 E94, G All All All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2092 $79 $119 $150 $226 P All P All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2086 $89 $134 $169 $255 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 12

13 Equipment Part T710 Flat Panel T84 TFT All HG2 HW2 HG2 HW2 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2094 $260 $390 $494 $741 ThinkVision L170, L170p 6734 AB0 ACO AK0 HB0 HK0 LB1 Monitor L180p 9180 HB9 T HB0 HBN HW0 HWN T74A 9495 AG1 AW1 T AG1 AG6 AW1 AW6 DG0 T TG1 TW1 T85A 9519 AG1 AW1 T85D 9519 DG0 DG1 DG2 DW0 DW1 DW2 ThinkVision L AC0 ThinkVisionL190p ThinkVision L200p ThinkVisionL All HB0 HC9 AB9 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2098 $360 $540 $684 $1,026 ThinkVisionL191p 9419 HB7 TFT Flat Panel 9516 A03 A13 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2100 $507 $761 $963 $1,446 13

14 Equipment Part Servers (MA = Maintenance Agreement) BladeCenter QS X X X X X X X X7032 $560 $756 $840 $1,260 $1,064 $1,436 $1,596 $2,394 BladeCenter HX Y Y Y Y Y Y Y Y2417 $200 $270 $300 $450 $390 $527 $585 $878 Uninterruptible Power Supply Y Y Y Y0491 $158 $210 $236 $352 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 14

15 Equipment Part X3100 M Y Y Y Y Y Y Y Y7273 $94 $126 $140 $210 $184 $247 $274 $412 X3100 M Y Y Y Y Y Y Y Y7295 $134 $180 $200 $300 $263 $353 $392 $588 BladeCenter PN X X X X X X X X7032 $560 $756 $840 $1,260 $1,064 $1,436 $1,596 $2,394 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 15

16 Equipment Part System x3250 M3 4251, Y Y Y Y Y Y Y Y0967 $154 $207 $230 $345 $293 $394 $437 $656 Uninterruptible Power Systems Y Y Y Y Y Y5471 $267 $360 $400 $520 $702 $780 IntelliStation E Pro P P P P P P2078 $113 $153 $170 $198 $270 $296 IntelliStation E Pro, R Pro 6216,6836, 69P P P P P P2078 $113 $153 $170 $198 $270 $296 idataplex for Intel idataplex 2U idataplex DX Y Y Y Y Y Y Y Y5402 $26 $35 $38 $57 $49 $67 $72 $108 16

17 Equipment Part idataplex 3U Y Y Y Y Y Y Y Y5422 $274 $369 $410 $614 $521 $701 $779 $1,167 idataplex for Intel idataplex DX340 idataplex DX360 idataplex , 7321, 7323, 7325, , Y Y Y Y Y Y Y Y5382 $220 $297 $330 $495 $429 $685 $760 $1,140 IntelliStation Z Pro, Intellistation M Pro 6865, P P P P P P2224 $209 $284 $314 $397 $540 $597 IntelliStation E Pro, M Pro, Z Pro 6219, 6220, 6221, 6223, 6229, 6230, 6231, 6846, 6849, 6866, P P P P P P2224 $209 $284 $314 $397 $540 $597 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 17

18 Equipment Part IntelliStation A Pro, IntelliStation Z Pro, Intellistation M Pro 6217, 6218, 6224, 9228, P P P P P P2224 $209 $284 $314 $397 $540 $597 Intellistation M Pro P P P P P2224 $209 $284 $314 $513 $597 BladeCenter S Chassis D D D D D D D D3916 $1,049 $1,418 $1,575 $2,363 $1,993 $2,694 $2,993 $4,490 Intellistation M Pro 6228, P P P P P P2224 $209 $284 $314 $397 $540 $597 xseries x Y Y Y Y Y Y Y Y2250 $800 $1,080 $1,200 $1,800 $1,560 $2,106 $2,340 $3,510 18

19 Equipment Part xseries x Y Y Y Y Y Y Y Y2250 $800 $1,080 $1,200 $1,800 $1,560 $2,106 $2,340 $3,510 System X Y Y Y Y Y Y Y Y8324 $450 $608 $675 $1,013 $880 $1,190 $1,320 $1,980 System X3690 X Y Y Y Y Y Y Y Y8324 $450 $608 $675 $1,013 $880 $1,190 $1,320 $1,980 System x3630 M Y Y Y Y Y Y Y Y0397 $200 $270 $300 $435 $390 $527 $585 $848 19

20 Equipment Part System x3530 M X X X X X X X X9066 $150 $203 $225 $327 $293 $396 $439 $638 System x J J J J J J J J9247 $910 $1,229 $1,365 $1,820 $1,729 $2,335 $2,594 $3,458 System x3755 M Y Y Y Y Y Y Y Y5333 $700 $945 $1,050 $1,400 $1,365 $1,845 $2,050 $2,730 xseries x Y Y Y Y Y Y Y Y2250 $800 $1,080 $1,200 $1,800 $1,560 $2,106 $2,340 $3,510 20

21 Equipment Part System X3690 X Y Y Y Y Y Y Y Y2250 $800 $1,080 $1,200 $1,800 $1,560 $2,106 $2,340 $3,510 Smart Analytics Rack Y Y Y Y Y Y Y Y5590 $800 $1,080 $1,200 $1,800 $1,520 $2,050 $2,280 $3,420 System x3400 M A A A A A A A A4365 $480 $648 $720 $1,080 $936 $1,264 $1,404 $2,106 BladeCenter HX Y Y Y Y Y Y Y Y2417 $200 $270 $300 $450 $390 $527 $585 $878 21

22 Equipment Part BladeCenter HX Y Y Y Y Y Y Y Y2417 $200 $270 $300 $450 $390 $527 $585 $878 BladeCenter HS A A A A A A A A4396 $260 $351 $390 $585 $494 $684 $760 $1,110 Flex System X Y Y Y Y Y Y Y Y0539 $134 $180 $200 $290 $261 $351 $390 $566 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 22

23 Equipment Part System x3550 M A A A A A A A A4455 $825 $550 $367 $495 $1,073 $1,609 $965 $716 System x3650 M A A A A A A A A4427 $450 $600 $675 $945 $878 $1,170 $1,316 $1,843 System x D D D D D D D D4106 $162 $217 $242 $362 $308 $412 $460 $688 System x J J J J J J J J9139 $525 $709 $788 $1,050 $998 $1,347 $1,497 $1,995 23

24 Equipment Part Smart Analytics N21, 2X,N41, N4X,N51,N5X N61 N6X 91Y Y Y Y Y Y Y Y5546 $450 $600 $675 $900 $855 $1,140 $1,283 $1,710 Smart Analytics N31 N3X 91Y Y Y Y Y Y Y Y5568 $3,996 $5,328 $6,000 $7,998 $7,800 $10,400 $11,700 $15,600 System x3450 xseries 205, 225, , 8480, 8647, 8648, P P P P P P P P2120 $350 $473 $525 $788 $665 $899 $998 $1,497 BladeCenter HS T T T T T T T T6097 $150 $200 $225 $335 $285 $380 $425 $635 24

25 Equipment Part BladeCenter HS23E X X X X X X X X9097 $134 $180 $200 $290 $261 $351 $390 $566 xseries 200, , 8479, 8645, P P P P P P P P2120 $350 $473 $525 $788 $665 $899 $998 $1,497 Netfinity 3000, 3500 BladeCenter HT 8476, 8644, 8655, 8657, 8740, P P P P P P P P2104 $476 $643 $714 $1,071 $904 $1,222 $1,357 $2,035 PC Server 315, SE , P P P P P P2119 $350 $473 $525 $665 $899 $998 25

26 Equipment Part PC Server 320, 330 Netfinity 4500R xseries 340 NetFinity 5100 xseries 150, 230 NetFinity 5000 Rack Mounted NetFinity 5500 M10 Rack Mounted NetFinity 5500 M20 Rack Mounted NetFinity 5600 xseries 240 NetFinity 6000R xseries , 8656, 8658, 8659, 8660, 8661, 8662, 8664, P P P P P P P P2108 $1,049 $1,418 $1,575 $2,363 $1,993 $2,694 $2,993 $4,490 xseries 3105, xseries , W W W W W W W W9326 $158 $213 $236 $355 $300 $405 $448 $675 BladeCenter HC10 BladeCenter HS T T T T T T T T6097 $150 $200 $225 $335 $285 $380 $425 $635 26

27 Equipment Part System x3200 xseries 3250 System x3550 M2 System x3550 M3 System x3550 xseries 306m xseries 206m P P P P P P P P2120 $350 $473 $525 $788 $665 $899 $998 $1,497 BladeCenter LS X X X X X X X X7032 $560 $756 $840 $1,260 $1,064 $1,436 $1,596 $2,394 BladeCenter T BladeCenter H 8267, 8720, 8730, P P P P P P P P2104 $476 $643 $714 $1,071 $904 $1,222 $1,357 $2,035 Netfinity 7000 NetFinity 7600 xseries 250 NetFinity 7100 NetFinity 7000 M10 Rack Mounted xseries , 8665, 8666, 8680, P P P P P P P P2112 $1,049 $1,418 $1,575 $2,363 $1,993 $2,694 $2,993 $4,490 27

28 Equipment Part Netfinity 7000 NetFinity 7600 xseries 250 NetFinity 7100 NetFinity 7000 M10 Rack Mounted xseries , 8665, 8666, 8680, P P P P P P P P2112 $1,049 $1,418 $1,575 $2,363 $1,993 $2,694 $2,993 $4,490 System x3750 M X X X X X X X X9035 $750 $1,013 $1,125 $1,632 $1,463 $1,975 $2,194 $3,182 xseries 260 xseries , P P P P P P P P2112 $1,049 $1,418 $1,575 $2,363 $1,993 $2,694 $2,993 $4,490 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 28

29 Equipment Part Netfinity 8500 xseries P P P P P P P P2116 $2,361 $3,203 $3,544 $5,250 $4,486 $6,086 $6,734 $9,975 xseries 305, 335, , 8830, P P P P P P P P2120 $350 $473 $525 $788 $665 $899 $998 $1,497 System x3200, xseries 3250, eserver 326m, System x3455, NetFinity 206, xseries 206m, eserver 306, 326, 306m 4362, 4364, 7969, 7984, 8482, 8485, 8836, 8848, P P P P P P P P2120 $350 $473 $525 $788 $665 $899 $998 $1,497 xseries 130, 135, 300, P P P P P P P P2120 $350 $473 $525 $788 $665 $899 $998 $1,497 29

30 Equipment Part xseries 200, 206, 226, 306, 130, 135, 300, 330, 335, , 8487, 8488, 8489, 8654, 8674, 8675, 8676, P P P P P P P P2120 $350 $473 $525 $788 $665 $899 $998 $1,497 xseries 306, 336, 346, 306m IntelliStation Z Pro 1878, 1879, 1880, 1887, P P P P P P P P2120 $350 $473 $525 $788 $665 $899 $998 $1,497 BladeCenter BladeCenter HS , P P P P P P P P2104 $476 $643 $714 $1,071 $904 $1,222 $1,357 $2,035 BladeCenter Chassis P P P P P P P P2104 $476 $643 $714 $1,071 $904 $1,222 $1,357 $2,035 30

31 Equipment Part System x Flex Chassis X X X X X X X X8538 $1,067 $1,440 $1,600 $2,240 $2,107 $2,844 $3,160 $4,424 System x3500 M2, System x3500 M3 System x3650 xseries 342, 345, , , 8670, P P P P P P P P2124 $473 $630 $709 $945 $899 $1,197 $1,347 $1,796 xseries J J J J J J J J9690 $560 $756 $840 $1,118 $1,064 $1,436 $1,596 $2,124 System x Flex Node X X X X X X X X8515 $400 $540 $600 $840 $790 $1,067 $1,185 $1,659 31

32 Equipment Part Flex System x X X X X X X X X8484 $280 $378 $420 $588 $553 $747 $830 $1,161 xseries P P P P P P P P2124 $473 $630 $709 $945 $899 $1,197 $1,347 $1,796 xseries J J J J J J J J8732 $515 $683 $772 $1,029 $979 $1,298 $1,467 $1,955 Sapphire xseries232 xseries 235 xserirs , 8671, P P P P P P P P2128 $945 $1,276 $1,418 $1,843 $1,796 $2,424 $2,694 $3,502 32

33 Equipment Part System x P P P P P P P P2124 $473 $630 $709 $945 $899 $1,197 $1,347 $1,796 System x P P P P P P P P2128 $945 $1,276 $1,418 $1,843 $1,796 $2,424 $2,694 $3,502 System x3400 System x3400 M Y Y Y Y Y Y Y Y2267 $267 $360 $400 $600 $507 $684 $760 $1,140 Blade Center LS21, HS20, JS21, JS12/JS22 Blade Server Blade Server HS40, HS20, JS , 7981, 7988, 7998, 8678, 8832, 8839, 8843, P P P P P P P P2132 $280 $378 $420 $630 $532 $718 $798 $1,197 33

34 Equipment Part System x3400 M Y Y Y Y Y Y Y Y2267 $267 $360 $400 $600 $507 $684 $760 $1,140 BladeCenter HS20, HS , 1884, P P P P P P P P2132 $280 $378 $420 $630 $532 $718 $798 $1,197 xseries 440, , P P P P2134 $1,780 $2,363 $3,390 $4,500 xseries P P P P P P P P2124 $473 $630 $709 $945 $899 $1,197 $1,347 $1,796 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 34

35 Equipment Part BladeCenter HS21, LS , 8850, P P P P P P P P2132 $280 $378 $420 $630 $532 $718 $798 $1,197 System x3620 M Y Y Y Y Y Y Y Y8346 $ $ $ $ $ $ $ $ System x3620 M Y Y Y Y Y Y Y Y8346 $ $ $ $ $ $ $ $ System x3650 M3, System x3650 M2, x3400, System x3650, System x , 7974, 7976, 7979, P P P P P P P P2124 $473 $630 $709 $945 $899 $1,197 $1,347 $1,796 35

36 Equipment Part xseries 3850, System x J J J J J J J J9690 $560 $756 $840 $1,118 $1,064 $1,436 $1,596 $2,124 eserver J J J J J J J J8732 $515 $683 $772 $1,029 $979 $1,298 $1,467 $1,955 System x P P P P P P P P2124 $473 $630 $709 $945 $899 $1,197 $1,347 $1,796 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 36

37 Equipment Part System x3950 xseries , P P P P P P P P2686 $2,518 $3,402 $3,780 $5,018 $4,784 $6,464 $7,182 $9,534 xseries 460 xseries , P P P P P P P P2686 $2,518 $3,402 $3,780 $5,018 $4,784 $6,464 $7,182 $9,534 System x3850, System x3850 M2, x3950 M2, xseries 460, xseries , 7233, 8874, N N N N N N N N3076 $1,259 $1,701 $1,890 $2,520 $2,392 $3,232 $3,591 $4,788 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 37

38 Equipment Part eserver OpenPower M M M M M M M M6835 $600 $756 $900 $1,080 $1,139 $1,435 $1,708 $2,050 OpenPower Server R R R R R R R R3590 $900 $1,128 $1,356 $1,620 $1,708 $2,141 $2,574 $3,075 x7200 SW Y Y Y Y Y Y Y Y6238 $350 $473 $525 $788 $665 $899 $998 $1,497 Smart Cube x Y Y Y Y Y Y Y Y5993 $525 $709 $788 $1,181 $998 $1,347 $1,497 $2,244 38

39 Equipment Part System x3250 M2 BladeCenter HS22 BladeCenter HS22V BladeCenter LS22 BladeCenter LS , J J J J J J J J9086 $210 $284 $315 $473 $399 $540 $599 $899 System x , J J J J J J J J9109 $322 $435 $483 $725 $612 $827 $918 $1,378 System x3200 M2 System x3200 M3 4367, , J J J J J J J J9063 $147 $198 $220 $330 $287 $387 $429 $644 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 39

40 Equipment Part Servers HDDR (MA = Maintenance Agreement) xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries 306m Y Y Y Y8600 $403 $765 $578 $1,100 System x3250 M Y Y Y Y8509 $242 $459 $347 $645 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 40

41 Equipment Part System x3250 M Y Y Y Y8629 $178 $341 $254 $485 System x Y Y Y Y8600 $403 $765 $578 $1,100 System x Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 41

42 Equipment Part System x3200 M Y Y8616 $244 $477 System x Y Y Y Y8546 $1,448 $3,000 $2,079 $3,779 xseries x Y Y Y Y8537 $884 $1,728 $1,284 $2,508 xseries x Y Y Y Y8537 $884 $1,728 $1,284 $2,508 System X3690 X Y Y Y Y8573 $498 $976 $723 $1,416 System X3690 X Y Y Y Y8573 $498 $976 $723 $1,416 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 42

43 Equipment Part System x3630 M Y Y Y Y0399 $270 $527 $370 $722 System x3530 M X X X X9068 $195 $381 $270 $527 System x Y Y Y Y8564 $1,047 $2,200 $1,502 $2,794 System x3755 M Y Y Y Y8555 $784 $1,533 $1,134 $2,218 System x Y Y Y Y8537 $884 $1,728 $1,284 $2,508 System X3690 X Y Y Y Y8573 $498 $976 $723 $1,416 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 43

44 Equipment Part System x3850 M2, x3950 M Y Y Y Y8546 $1,448 $3,000 $2,079 $3,779 System x3200 M Y Y8616 $244 $477 System x3200 M Y Y Y Y8616 $171 $335 $244 $477 System x3620 M Y Y Y Y8591 $224 $438 $324 $633 System x3630 M Y Y Y Y8591 $224 $438 $324 $633 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 44

45 Equipment Part System x3400 M Y Y Y Y8605 $291 $555 $424 $808 System x3400 M Y Y Y Y8605 $291 $555 $424 $808 System x3500 M Y Y Y Y8582 $544 $1,034 $780 $1,418 System X3500 M A A A A4369 $792 $1,544 $552 $1,076 System x3400 M Y Y Y Y8605 $291 $555 $424 $808 System x3400 M Y Y Y Y8605 $291 $555 $424 $808 45

46 Equipment Part System x3500 M Y Y Y Y8582 $544 $1,034 $780 $1,418 BladeCenter HS22 BladeCenter HS22V Y Y Y Y8509 $242 $459 $347 $645 BladeCenter HX Y Y Y Y8500 $224 $438 $324 $633 BladeCenter HX Y Y Y Y8500 $224 $438 $324 $633 BladeCenter HS A A A A4400 $429 $836 $299 $570 BladeCenter LS Y Y Y Y8509 $242 $459 $347 $645 BladeCenter LS Y Y Y Y8509 $242 $459 $347 $645 46

47 Equipment Part Flex System x Y Y Y Y0541 $204 $398 $270 $527 System x3550 M A A A A4460 $422 $823 $605 $1,180 System x3650 M A A A A4431 $743 $1,449 $518 $1,011 System x3550 M3 System x3550 M Y Y Y Y8600 $403 $765 $578 $1,100 System x3650 M3 System x3650 M Y Y Y Y8582 $544 $1,034 $780 $1,418 System x Y Y Y Y8600 $403 $765 $578 $1,100 47

48 Equipment Part eserver 326m Y Y Y Y8600 $403 $765 $578 $1,100 BladeCenter LS Y Y Y Y8518 $322 $612 $462 $840 System x Y Y Y Y8582 $544 $1,034 $780 $1,418 System x Y Y Y Y8582 $544 $1,034 $780 $1,418 System x Y Y Y Y8582 $544 $1,034 $780 $1,418 System x Y Y Y Y8582 $544 $1,034 $780 $1,418 48

49 Equipment Part System x Y Y Y Y8635 $1,087 $2,065 $1,560 $2,834 System x Y Y Y Y8600 $403 $765 $578 $1,100 System x Y Y Y Y8582 $544 $1,034 $780 $1,418 System x Y Y Y Y8582 $544 $1,034 $780 $1,418 BladeCenter HS Y Y Y Y8518 $322 $612 $462 $840 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 49

50 Equipment Part System x Y Y Y Y8600 $403 $765 $578 $1,100 System x Y Y Y Y8582 $544 $1,034 $780 $1,418 BladeCenter HS Y Y Y Y8518 $322 $612 $462 $840 BladeCenter HC Y Y Y Y8527 $174 $333 $249 $473 BladeCenter JS12/JS Y Y Y Y8518 $322 $612 $462 $840 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 50

51 Equipment Part BladeCenter HS Y Y Y Y8527 $174 $333 $249 $473 BladeCenter HS Y Y Y Y8527 $174 $333 $249 $473 BladeCenter HS23E Y Y X X9099 $204 $398 $270 $527 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 51

52 Equipment Part xseries Y Y Y Y8600 $403 $765 $578 $1,100 Netfinity Y Y Y Y8600 $403 $765 $578 $1,100 xseries 206m Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 52

53 Equipment Part xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries 206m Y Y Y Y8600 $403 $765 $578 $1,100 xseries 306m Y Y Y Y8600 $403 $765 $578 $1,100 PC Server Y Y Y Y8600 $403 $765 $578 $1,100 SE Y Y Y Y8600 $403 $765 $578 $1,100 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 53

54 Equipment Part xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 54

55 Equipment Part xseries 130,135, 300, Y Y Y Y8600 $403 $765 $578 $1,100 Sapphire xseries Y Y Y Y8635 $1,087 $2,065 $1,560 $2,834 xseries Y Y Y Y8582 $544 $1,034 $780 $1,418 xseries Y Y Y Y8582 $544 $1,034 $780 $1,418 xseries Y Y Y Y8635 $1,087 $2,065 $1,560 $2,834 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 55

56 Equipment Part xseries 130, 135, 300, Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 xseries 130, 135, 300, Y Y Y Y8600 $403 $765 $578 $1,100 xseries 130, 135, 300, Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 56

57 Equipment Part Blade Server Y Y Y Y8518 $322 $612 $462 $840 xseries Y Y Y Y8643 $644 $1,224 $924 $1,680 System x3750 M X X X X9037 $820 $1,600 $1,195 $2,331 System x Flex Node X X X X8519 $640 $1,263 $440 $868 Flex System x X X X X8488 $448 $885 $308 $608 xseries Y Y Y Y8600 $403 $765 $578 $1,100 57

58 Equipment Part Blade Server Y Y Y Y8518 $322 $612 $462 $840 eserver Y Y Y Y8600 $403 $765 $578 $1,100 xseries Y Y Y Y8600 $403 $765 $578 $1,100 Blade Center HS Y Y Y Y8518 $322 $612 $462 $840 xseries Y Y Y Y8582 $544 $1,034 $780 $1,418 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 58

59 Equipment Part xseries Y Y Y Y8635 $1,087 $2,065 $1,560 $2,834 Blade Center HS Y Y Y Y8518 $322 $612 $462 $840 Blade Center JS Y Y Y Y8518 $322 $612 $462 $840 xseries Y Y Y Y8582 $544 $1,034 $780 $1,418 eserver Y Y Y Y8600 $403 $765 $578 $1,100 eserver 306m Y Y Y Y8600 $403 $765 $578 $1,100 59

60 Equipment Part Blade Center LS Y Y Y Y8518 $322 $612 $462 $840 Blade Center HS Y Y Y Y8518 $322 $612 $462 $840 xseries Y Y Y Y8582 $544 $1,034 $780 $1,418 xseries Y Y Y Y8639 $592 $1,126 $849 $1,542 eserver Y Y Y Y8639 $592 $1,126 $849 $1,542 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 60

61 Equipment Part xseries Y Y Y Y8643 $644 $1,224 $924 $1,680 xseries Y Y Y Y8546 $1,448 $3,000 $2,079 $3,779 System x Y Y Y Y8643 $644 $1,224 $924 $1,680 xseries Y Y Y Y8546 $1,448 $3,000 $2,079 $3,779 BladeCenter S Chassis Y Y Y Y8487 $1,206 $2,292 $1,732 $3,224 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 61

62 Equipment Server Clusters (MA = Maintenance Agreement) (Please note: Customers MUST purchase base model machine type (i.e.41e8810) when selecting Option (s) coverage. Part Switch Enclosure Option HC6 HC7 HCA 41E8843 $700 Switch Enclosure Option HCB 41E8844 $1,500 Spine Enclosure Option HC3 41E8845 $1,500 Spine Line Card Option HC4 HC8 41E8846 $1,800 Spine Thru Modules Option HC5 41E8847 $1, R Bundle HC3 2 Year Onsite Repair 9x5 4 Hour Response (MA) 91Y Y Y Y Y Y Y8820 $800 $1,080 $1,440 $1,560 $2,106 $2,340 $2, R Bundle 0446 HC3 HC E8847 $1, R Bundle 0446 HC5 HC E8831 $7,500 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 62

63 Equipment Part 8100R Bundle HC7 2 Year Onsite Repair 9x5 4 Hour Response (MA) 91Y Y Y Y Y Y Y8837 $1,199 $1,620 $2,160 $2,338 $3,159 $3,510 $4, R Bundle HC7 HC8 41E8839 $1,800 OPTION Cyclades 48-port Terminal Server HC4 41E8834 $2, Port Terminal HC3 41E8846 $1, port DDR IB Switch Bundle HC HCE HCJ 41E8847 $1,200 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 63

64 Equipment Part IB Switch Bundle Option HC3 011 HC4 012 HC5 013 HC6 014 HC7 016 HC9 017 HCA 018 HCB HCC HCD HCK HCL HCM HCN 41E8843 $700 IB Switch Bundle Option HCF 68Y5397 $800 IB Switch Bundle Option HCG 68Y5398 $1,665 IB Switch Bundle Option HCH 68Y5349 $300 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 64

65 Equipment Part Brocade 1350 Switches HC3 41E8839 $1,800 Brocade 1350 Switches HC5 HCF 2 Year Onsite Repair 9x5 4 Hour Response (MA) 91Y Y Y Y Y Y Y8854 $800 $1,080 $1,440 $1,560 $2,106 $2,340 $2,808 Brocade 1350 Switches HC5 HCF HCG 41E8847 $1,200 Brocade 1350 Switches HC6 HCB 019 HCC 41E8838 $4,000 Brocade 1350 Switches HC7 41E8831 $7,500 Brocade 1350 Switches HCH HCJ 41E8834 $2,500 Brocade 1350 Switches HCA 68Y5349 $300 Ethernet Adapter 48 port HC3 41E8843 $700 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 65

66 Equipment Part Ethernet Switch HC4 HC6 41E8830 $17,000 Ethernet Switch HC5 41E8834 $2,500 Ethernet Switch HC7 44T5814 $50,000 Ethernet Switch HD2 HD3 41E8838 $4,000 Switch Option HC7 41E8830 $17,000 Switch Option HC8 44T5814 $50,000 Switch Option HC5 41E8830 $17,000 Switch Option HC3 HC4 41E8834 $2,500 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 66

67 Equipment Part Switch Option HC9 HCA 00A3527 $1,800 Switch Option HCB 00A3531 $17,000 Switch Option HCC 00A3529 $4,000 Switch Option HCD HCE 00A3525 $700 Switch Option HC1 HC2 HC9 00A3535 $98,000 Switch Option HC5 HC8 00A3533 $36,000 Switch Option HCA HCB HCC HCD HCE HCF 00A3525 $700 Updates are highlighted and underlined in blue and deleted items are in red * type, model and serial number are needed for activation. Only available for machines 67

68 Equipment Part e1350 Cluster (Base ) U 2RX 42L 42U 42X 4RX RC2 RC4 41E8829 $1,350 Switch Chassis Bundle Option HC3 HC4 HC7 HCA HCB HCC HCG 41E8830 $17,000 Line Card Option HC8 HCR HCU HCV 41E8831 $7,500 Line Card Option HC9 41E8832 $8,000 Line Card Option HC5 HCS HCW 41E8833 $14,000 Switch Router Option HCX HCY 41E8838 $4,000 idataplex HCZ 41E8838 $4,000 Line Card Option HCS HCW 41E8833 $14,000 Switch Router Option HCJ 41E8838 $4,000 Switch Option HCN HCP HCQ HCT 41E8839 $1,800 Stackable Switch Option HC6 HCH 032 HCK 034 HCM 41E8834 $2,500 68