IBM ServicePac Post-Warranty Maintenance Services

Transcription

1 IBM Maintenance Services ServicePac for Warranty and Maintenance Options IBM ServicePac Post-Warranty Maintenance Services Supported Products List August 23, 2011

2 MA ServicePac Post-warranty maintenance agreement Overview 1 or 2-year maintenance agreement for post-warranty hardware service including parts and labor. Simple, cost-effective way to add maintenance services and enhance the availability of your IBM equipment. Choice of service levels, ranging from depot to 24x7 service. Telephone access to technical support specialists 7 days a week, 24 hours a day. Expert problem determination over the phone, that can resolve up to 30 percent of service calls on the spot. To purchase an IBM MA ServicePac, call toll free SHOP-IBM, visit ibm.com, or contact your IBM Business Partner. 2

3 MA ServicePac or warranty service upgrade? Which service coverage is right for me? If you have an IBM machine that is out of warranty, OR you have an existing warranty service upgrade (WSU) or maintenance agreement that is about to expire, then postwarranty maintenance (MA ServicePac) is right for you. If you have an IBM machine that is still within its original warranty period, then you can upgrade your service with a ServicePac WSU. For details on Post Warranty ServicePac coverage, please visit: Purchase eligibility MA ServicePac may be added to a machine Having no present service coverage (not under warranty, no warranty service upgrade)*. Prior to expiration of a current ServicePac WSU. Prior to expiration of a current MA ServicePac. MA ServicePacs will not automatically renew upon expiration. To continue service, additional purchase and activation is required. The term will then be extended either one or two years (depending on length purchased) from the current MA ServicePac end date at the requested level of service. Service will not take effect until the the current MA ServicePac expires. * IBM reserves the right to inspect any machine not under current service to verify that the machine meets acceptance criteria. 3

4 s of service ServicePac for Post-Warranty Maintenance Service IBM onsite repair (IOR) EasyServ depot repair IBM onsite exchange (IOE) EasyServ exchange A service technician will come to your location for equipment repair. A courier will pick up your failed equipment and deliver it to our depot repair center. Our objective is to repair it within 12 hours of arrival. Machines arriving at the depot in the morning are scheduled to be repaired and shipped back to you on the same day. A service technician will come to your location with a replacement machine and perform the equipment exchange. A courier will deliver a replacement machine to you in exchange for your failed machine. IBM will ship the replacement the same day the service call was received, with next day delivery. If the service call is received after 8:00 p.m. (EST), the replacement machine will be shipped the following business day. Uninstallation of the failed machine and installation of the replacement machine is a customer responsibility. The replacement packaging will include shipping instructions on how to return the failed machine using the same carton that contained the replacement. All shipping and handling is paid for by IBM. Service response* times 24x7x2 hour 24x7x4 hour 9x5x4 hour 9x5 next business day A service technician is scheduled to arrive at your location within two hours after remote problem determination is completed. We provide service around the clock, every day, including IBM holidays. A service technician is scheduled to arrive at your location within four hours after remote problem determination is completed. We provide service around the clock, every day, including IBM holidays. A service technician is scheduled to arrive at your location within four business hours after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the following business day. For non-critical service requests, a service technician will arrive by the end of the following business day. A service technician is scheduled to arrive at your location on the business day after we receive your call, following remote problem determination. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM holidays. * IBM's ability to meet response times is dependent on many factors, including but not limited to parts availability, service location, service-contract terms and the time of day the service call is received. 4

5 Service option availability by hardware type IBM's ability to meet response times is dependent on many factors, including but not limited to parts availability, service location, service-contract terms and the time of day the service call is received. Service Options 1 IOR 24x7x2 hour 3 IOR 24x7x4 hour IOR 9x5x4 hour IOR 9x5/next business day EasyServ depot repair IOE 24x7x2 hour 3 IOE 24x7x4 hour IOE 9x5x4 hour IOE 9x5/next business day EasyServ exchange Notebooks Repair Options (IOR = IBM onsite repair) or 2 years 1 or 2 years Exchange Options (IOE = IBM onsite exchange) Desktops & Workstations or 2 years 1 or 2 years 1 or 2 years IBM Hardware Monitors or 2 years or 2 years ---- Servers 1 or 2 years 1 or 2 years 1 or 2 years 1 or 2 years Server peripherals 2 1 or 2 years 1 or 2 years or 2 years or 2 years 1 or 2 years Service options may vary by machine type and/or model. 2 Only non-configured server peripherals are eligible for post-warranty maintenance agreements. 3 24x7x2 hour service is available in select metropolitan locations only. 5

6 Limitations of service Maintenance agreements for post-warranty hardware service will not automatically renew. Service cannot be prorated, refunded or transferred. ServicePac MUST BE ACTIVATED after purchase in order to use the service. Service activation is required immediately following purchase (within 30 days). Machine type, model and serial number will be necessary for activation and registration. Prices are subject to change without notice. Services are available for machines normally used for business, professional, or trade purposes, rather than personal, family or household purposes. Not all machine types and models are covered. If the machine problem turns out to be a Customer Replaceable Unit (CRU), IBM will express ship the part to you for quick replacement. External peripherals, such as racks, tape drives, and channel controllers, require their own, separate service coverage, they are not covered under the attached machine. For ThinkPad notebooks requiring LCD or other component replacement, IBM may choose to perform service at the depot repair center. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. IBM performs hardware problem determination to the component level. For non-ibm components the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included. MA ServicePac can only be ordered for machines that were released and purchased in the United States. MA ServicePac is available only for the machines listed in the supported products list. Only non-configured server peripherals are eligible for post-warranty maintenance agreements. 6

7 Locations eligible for specific service options Onsite 24x7x2 hour service for servers and server peripherals will be provided within a 50-mile radius of the cities indicated on the list below, based on zip code. The center point is identified by the zip code where city hall is located. All zip code zones that fall within a 50-mile radius of this center point will be eligible. You can determine if a location is within this 50-mile zone by entering the zip code of the location in question, and the nearest zip code from the list below, by using Zip Find. Zip Find can be found on the Internet at: Akron, OH Albuquerque, NM Allentown, PA Atlanta, GA Austin, TX Baltimore, MD Baton Rouge, LA Birmingham, AL Boston, MA Bridgeport, CT Buffalo, NY Charlotte, NC Chicago, IL Cincinnati, OH Cleveland, OH Columbia, SC Columbus, OH Dayton, OH Denver, CO Detroit, MI Fort Worth, TX Greensboro, NC Harrisburg, PA Hartford, CT Honolulu, HI Houston, TX Indianapolis, IN Jacksonville, FL Kansas City, MO Las Vegas, NV Los Angeles, CA Louisville, KY Memphis, TN Miami, FL Milwaukee, WI Minneapolis, MN Nashville, TN New Orleans, LA New York, NY Newark, NJ Norfolk, VA Oklahoma City, OK Omaha, NE Orlando, FL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Portland, OR Providence, RI Raleigh, NC Richmond, VA Rochester, NY Sacramento, CA Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Jose, CA Seattle, WA St. Louis, MO St. Paul, MN St. Petersburg, FL Syracuse, NY Tacoma, WA Tampa, FL Toledo, OH Virginia Beach, VA Washington, DC West Palm Beach, FL Wilmington, DE

8 Mobile Machine Model Number* ServicePac Part Number ThinkPad i Series 1200, i Series 1300, ThinkPad R50, R50e, T30, X40, T42, G40, 240, i Series 1400, i Series 1500, 390, 390e, i17xx, 310, 365, 380, 560, 570, 600, 760, 770, A20m, A20p, A21e, A21m, A21p, A22, A22e, A22m, A22p, A30, A31, A31p, Dock, Dock II, G41, G41 Express, i Series 1700, Mini-Dock, R30, R31, R32, R50p, R51, R52, SelectaDock, T40, T40p, T41, T41p, T43, T43p, Express T43, Express T43p, TransNote, X20, X21, X22, X23, X24, X30, X31, X , 1830, 1831, 1832, 1833, 1834, 1836, 1840, 1841, 1842, 1846, 1847, 1848, 1849, 1850, 1858, 1859, 1860, 1861, 1862, 1863, 1864, 1865, 1870, 1871, 1872, 1873, 1874, 1875, 1876, 1958, 2366, 2367, 2369, 2370, 2371, 2372, 2373, 2374, 2375, 2376, 2378, 2379, 2382, 2386, 2389, 2525, 2526, 2528, 2621, 2629, 2633, 2635, 2636, 2641, 2643, 2645, 2646, 2651, 2652, 2654, 2655, 2656, 2657, 2658, 2659, 2660, 2663, 2664, 2668, 2669, 2672, 2673, 2676, 2677, 2678, 2679, 2681, 2682, 2683, 2686, 2687, 2722, 2724, 2877, 2878, 2883, 2884, 2885, 2887, 2888, 2889, 2894, 2895, 2896, 2897, 3547, 9547, 9548, 9549 All 1 YR depot repair 2 YR depot repair 69P P P P2075 $169 $199 $321 $388 ThinkPad R50e 2670 All 1 YR depot repair 69P P9381 $169 $199 Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. M For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 8

9 Desktops Machine Model Number* ServicePac Part Number NetVista A20, A20i, A21, A30, A40, A40i, A40p, A60, A60i, S40, S40P, S42, X40, X41 PC 300, 300 GI, 300GL, 300PL, 300XL, 350, 360, 365, 730, 750 ThinkCentre TM A30, A50, A50p, A51, A51p, M50, M51, S50, S , 6059, 6263, 6266, 6268, 6269, 6270, 6275, 6277, 6278, 6280, 6282, 6285, 6287, 6288, 6339, 6341, 6342, 6345, 6347, 6349, 6350, 6560, 6561, 6562, 6563, 6564, 6565, 6574, 6578, 6579, 6581, 6584, 6586, 6588, 6589, 6591, 6594, 6644, 6645, 6646, 6648, 6649, 6792, 6793, 6794, 6823, 6825, 6830, 6831, 6832, 6833, 6838, 6840, 6841, 6862, 6875, 6876, 6877, 6885, 6886, 6887, 6892, 8084, 8086, 8087, 8088, 8089, 8141, 8142, 8143, 8144, 8145, 8146, 8147, 8171, 8172, 8173, 8183, 8184, 8185, 8187, 8188, 8189, 8190, 8191, 8193, 8194, 8301, 8305, 8306, 8307, 8308, 8310, 8313, 8317, 8319, 8320, 8413, 8414, 8415, 8416, 8417, 8419, 8420, 8422, 8424, 8429, 8432 All 69P P P P P P2078 $99 $135 $149 $188 $257 $283 NetVista A21, A21i, A22, A22p, X41 ThinkCentre A30, A50p 2254, 2257, 2283, 2292, 6336, 6337, 8085, 8090, 8148, 8195, 8198, 8199, 8311, 8315, 8423, 8427, 8433 All 69P P P P2080 $80 $108 $152 $205 Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 9

10 Machine ServicePac Part Number Monitors UV-N Color Monitor E All All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2082 $59 $89 $112 $169 E All G N G N G41, G G52, G N 40N 4AN 86U 0AN B2N P All G72, G All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2084 $200 $300 $380 $570 Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 10

11 Machine ServicePac Part Number List Price E74 E74M G All All All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2088 $69 $104 $131 $198 P All P All P All P All G52, G54 ThinkVision L150p Q0E Q0N AB1 AC1 AK1 AW1 HB1 HK1 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2090 $130 $195 $247 $371 TFT 6653 All T All ThinkVision L AB1 T56A 9493 All T AG1 AG4 AW1 AW4 HG2 HW2 TFT Flat Panel 9512 All T55A, T55D 9513 All 11

12 Machine ServicePac Part Number List Price G94, G96 P92 E94, G All All All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2092 $79 $119 $150 $226 P All P All 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2086 $89 $134 $169 $255 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 12

13 Machine ServicePac Part Number T710 Flat Panel T84 TFT All HG2 HW2 HG2 HW2 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2094 $260 $390 $494 $741 ThinkVision L170, L170p 6734 AB0 ACO AK0 HB0 HK0 LB1 Monitor L180p 9180 HB9 T HB0 HBN HW0 HWN T74A 9495 AG1 AW1 T AG1 AG6 AW1 AW6 DG0 T TG1 TW1 T85A 9519 AG1 AW1 T85D 9519 DG0 DG1 DG2 DW0 DW1 DW2 ThinkVision L AC0 ThinkVisionL190p ThinkVision L200p ThinkVisionL All HB0 HC9 AB9 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2098 $360 $540 $684 $1,026 ThinkVisionL191p 9419 HB7 TFT Flat Panel 9516 A03 A13 1 YR IOE 9x5/next day 1 YR IOE 24x7x4 hour 2 YR IOE 9x5/next day 2 YR IOE 24x7x4 hour 69P P P P2100 $507 $761 $963 $1,446 13

14 Machine ServicePac Part Number Servers BladeCenter QS X X X X X X X X7032 $533 $720 $800 $1,200 $1,000 $1,350 $1,500 $2,250 BladeCenter HX Y Y Y Y Y Y Y Y2417 $200 $270 $300 $450 $390 $527 $585 $878 Uninterruptible Power Supply Y Y Y Y0491 $150 $200 $225 $335 BladeCenter PN X X X X X X X X7032 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. $533 $720 $800 $1,200 $1,000 $1,350 $1,500 $2,250 14

15 Machine Model Number* ServicePac Part Number System x3250 M3 4251, Y Y Y Y Y Y Y Y0967 $154 $207 $230 $345 $293 $394 $437 $656 Uninterruptible Power Systems Y Y Y Y Y Y5471 $267 $360 $400 $520 $702 $780 IntelliStation E Pro P P P P P P2078 $99 $135 $149 $188 $257 $283 IntelliStation E Pro, R Pro 6216,6836, 69P P P P P P2078 $99 $135 $149 $188 $257 $283 idataplex for Intel idataplex 2U Y Y Y Y Y Y Y Y5402 $24 $33 $36 $54 $47 $64 $70 $105 15

16 Machine ServicePac Part Number idataplex 3U Y Y Y Y Y Y Y Y5422 $260 $351 $390 $585 $507 $685 $760 $1,140 idataplex for Intel idataplex DX340 idataplex DX360 idataplex , 7321, 7323, , Y Y Y Y Y Y Y Y5382 $220 $297 $330 $495 $429 $685 $760 $1,140 IntelliStation Z Pro, Intellistation M Pro 6865, P P P P P P2224 $199 $270 $299 $378 $513 $568 IntelliStation E Pro, M Pro, Z Pro 6219, 6220, 6221, 6223, 6229, 6230, 6231, 6846, 6849, 6866, P P P P P P2224 $199 $270 $299 $378 $513 $568 16

17 Machine ServicePac Part Number IntelliStation A Pro, IntelliStation Z Pro, Intellistation M Pro 6217, 6218, 6224, 9228, P P P P P P2224 $199 $270 $299 $378 $513 $568 Intellistation M Pro P P P P P2224 $199 $270 $299 $513 $568 BladeCenter S Chassis D D D D D D D D3916 $1,000 $1,350 $1,500 $2,250 $1,950 $2,632 $2,925 $4,387 Intellistation M Pro 6228, P P P P P P2224 $199 $270 $299 $378 $513 $568 xseries x Y Y Y Y Y Y Y Y2250 $800 $1,080 $1,200 $1,800 $1,560 $2,106 $2,340 $3,510 17

18 Machine ServicePac Part Number List Price xseries x Y Y Y Y Y Y Y Y2250 $800 $1,080 $1,200 $1,800 $1,560 $2,106 $2,340 $3,510 System X Y Y Y Y Y Y Y Y8324 $450 $608 $675 $1,013 $880 $1,190 $1,320 $1,980 System X3690 X Y Y Y Y Y Y Y Y8324 $450 $608 $675 $1,013 $880 $1,190 $1,320 $1,980 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 18

19 Machine ServicePac Part Number List Price System x J J J J J J J J9247 $866 $1,170 $1,300 $1,733 $1,689 $2,282 $2,535 $3,380 System x3755 M Y Y Y Y Y Y Y Y5333 $700 $945 $1,050 $1,400 $1,365 $1,845 $2,050 $2,730 xseries x Y Y Y Y Y Y Y Y2250 $800 $1,080 $1,200 $1,800 $1,560 $2,106 $2,340 $3,510 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 19

20 Machine ServicePac Part Number List Price System X3690 X Y Y Y Y Y Y Y Y2250 $800 $1,080 $1,200 $1,800 $1,560 $2,106 $2,340 $3,510 Smart Analytics Rack Y Y Y Y Y Y Y Y5590 $800 $1,080 $1,200 $1,800 $1,520 $2,050 $2,280 $3,420 BladeCenter HX Y Y Y Y Y Y Y Y2417 $200 $270 $300 $450 $390 $527 $585 $878 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 20

21 Machine ServicePac Part Number List Price BladeCenter HX Y Y Y Y Y Y Y Y2417 $200 $270 $300 $450 $390 $527 $585 $878 System x D D D D D D D D4106 $154 $207 $230 $345 $293 $394 $437 $656 System x J J J J J J J J9139 $500 $675 $750 $1,000 $975 $1,317 $1,463 $1,950 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 21

22 Machine Model Number* ServicePac Part Number Smart Analytics N21 N2X N41N4X N51 N5X, N61 N6X 2 YR IOR 24x7 4 Hour (MA) 2 YR IOR 24x7 2 Hour (MA) 91Y Y5546 $1,283 $1,710 Smart Analytics N31 N3X 91Y Y Y Y Y Y Y Y5568 $3,996 $5,328 $6,000 $7,998 $7,800 $10,400 $11,700 $15,600 System x3450 xseries 205, 225, , 8480, 8647, 8648, P P P P P P P P2120 $333 $450 $500 $750 $633 $855 $950 $1,425 xseries 200, , 8479, 8645, P P P P P P P P2120 $333 $450 $500 $750 $633 $855 $950 $1,425 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 22

23 Machine Model Number* ServicePac Part Number Netfinity 3000, 3500 BladeCenter HT 8476, 8644, 8655, 8657, 8740, P P P P P P P P2104 $453 $612 $680 $1,020 $860 $1,165 $1,295 $1,940 PC Server 315, SE , P P P P P P2119 $333 $450 $500 $633 $855 $950 PC Server 320, 330 Netfinity 4500R xseries 340 NetFinity 5100 xseries 150, 230 NetFinity 5000 Rack Mounted NetFinity 5500 M10 Rack Mounted NetFinity 5500 M20 Rack Mounted NetFinity 5600 xseries 240 NetFinity 6000R xseries , 8656, 8658, 8659, 8660, 8661, 8662, 8664, P P P P P P P P2108 $1,000 $1,350 $1,500 $2,250 $1,900 $2,565 $2,850 $4,275 xseries 3105, xseries , W W W W W W W W9326 $150 $203 $225 $338 $285 $385 $428 $641 23

24 Machine Model Number* ServicePac Part Number BladeCenter HC10 BladeCenter HS T T T T T T T T6097 $150 $200 $225 $335 $285 $380 $425 $635 BladeCenter HS T T T T T T T T6097 $150 $200 $225 $335 $285 $380 $425 $635 System x3200 xseries 3250 System x3550 M2 System x3550 M3 System x3550 xseries 306m xseries 206m P P P P P P P P2120 $333 $450 $500 $750 $633 $855 $950 $1,425 BladeCenter LS X X X X X X X X7032 $533 $720 $800 $1,200 $1,000 $1,350 $1,500 $2,250 24

25 Machine ServicePac Part Number BladeCenter T BladeCenter H 8720, 8730, P P P P P P P P2104 $453 $612 $680 $1,020 $860 $1,165 $1,295 $1,940 Netfinity 7000 NetFinity 7600 xseries 250 NetFinity 7100 NetFinity 7000 M10 Rack Mounted xseries , 8665, 8666, 8680, P P P P P P P P2112 $1,000 $1,350 $1,500 $2,250 $1,900 $2,565 $2,850 $4,275 xseries 260 xseries , P P P P P P P P2112 $1,000 $1,350 $1,500 $2,250 $1,900 $2,565 $2,850 $4,275 Netfinity 8500 xseries P P P P P P P P2116 $2,250 $3,050 $3,375 $5,000 $4,275 $5,795 $6,413 $9,500 25

26 Machine Model Number* ServicePac Part Number xseries 305, 335, , 8830, P P P P P P P P2120 $333 $450 $500 $750 $633 $855 $950 $1,425 System x3200, xseries 3250, eserver 326m, System x3455, NetFinity 206, xseries 206m, eserver 306, 326, 306m 4362, 4364, 7969, 7984, 8482, 8485, 8836, 8848, P P P P P P P P2120 $333 $450 $500 $750 $633 $855 $950 $1,425 xseries 130, 135, 300, P P P P P P P P2120 $333 $450 $500 $750 $633 $855 $950 $1,425 xseries 200, 206, 226, 306, 130, 135, 300, 330, 335, , 8487, 8488, 8489, 8654, 8674, 8675, 8676, P P P P P P P P2120 $333 $450 $500 $750 $633 $855 $950 $1,425 26

27 Machine ServicePac Part Number List Price xseries 306, 336, 346, 306m IntelliStation Z Pro 1878, 1879, 1880, 1887, P P P P P P P P2120 $333 $450 $500 $750 $633 $855 $950 $1,425 BladeCenter BladeCenter HS , P P P P P P P P2104 $453 $612 $680 $1,020 $860 $1,165 $1,295 $1,940 BladeCenter Chassis P P P P P P P P2104 $453 $612 $680 $1,020 $860 $1,165 $1,295 $1,940 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 27

28 Machine ServicePac Part Number List Price System x3500 M2, System x3500 M3 System x3650 xseries 342, 345, , , 8670, P P P P P P P P2124 $450 $600 $675 $900 $855 $1,140 $1,283 $1,710 xseries J J J J J J J J9690 $534 $720 $800 $1,065 $1,015 $1,365 $1,520 $2,025 xseries P P P P P P P P2124 $450 $600 $675 $900 $855 $1,140 $1,283 $1,710 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 28

29 Machine ServicePac Part Number xseries J J J J J J J J8732 $490 $650 $735 $980 $930 $1,235 $1,395 $1,860 Sapphire xseries232 xseries 235 xserirs , 8671, P P P P P P P P2128 $900 $1,215 $1,350 $1,755 $1,710 $2,309 $2,565 $3,335 System x P P P P P P P P2124 $450 $600 $675 $900 $855 $1,140 $1,283 $1,710 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 29

30 Machine ServicePac Part Number System x P P P P P P P P2128 $900 $1,215 $1,350 $1,755 $1,710 $2,309 $2,565 $3,335 System x3400 System x3400 M Y Y Y Y Y Y Y Y2267 $267 $360 $400 $600 $507 $684 $760 $1,140 Blade Center LS21, HS20, JS21, JS12/JS22 Blade Server Blade Server HS40, HS20, JS , 7981, 7988, 7998, 8678, 8832, 8839, 8843, P P P P P P P P2132 $267 $360 $400 $600 $507 $684 $760 $1,140 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 30

31 Machine ServicePac Part Number List Price System x3400 M Y Y Y Y Y Y Y Y2267 $267 $360 $400 $600 $507 $684 $760 $1,140 BladeCenter HS20, HS , 1884, P P P P P P P P2132 $267 $360 $400 $600 $507 $684 $760 $1,140 xseries 440, , P P P P2134 $1,695 $2,250 $3,390 $4,500 xseries P P P P P P P P2124 $450 $600 $675 $900 $855 $1,140 $1,283 $1,710 31

32 Machine ServicePac Part Number BladeCenter HS21, LS , 8850, P P P P P P P P2132 $267 $360 $400 $600 $507 $684 $760 $1,140 System x3620 M Y Y Y Y Y Y Y Y8346 $ $ $ $ $ $ $ $ System x3620 M Y Y Y Y Y Y Y Y8346 $ $ $ $ $ $ $ $ System x3650 M3, System x3650 M2, x3400, System x3650, System x , 7974, 7976, 7979, P P P P P P P P2124 $450 $600 $675 $900 $855 $1,140 $1,283 $1,710 32

33 Machine ServicePac Part Number xseries 3850, System x , J J J J J J J J9690 $534 $720 $800 $1,065 $1,015 $1,365 $1,520 $2,025 eserver J J J J J J J J8732 $490 $650 $735 $980 $930 $1,235 $1,395 $1,860 System x P P P P P P P P2124 $450 $600 $675 $900 $855 $1,140 $1,283 $1,710 33

34 Equipment Machine ServicePac Part Number System x3950 xseries , P P P P P P P P2686 $2,400 $3,240 $3,600 $4,778 $4,560 $6,156 $6,840 $9,078 xseries 460 xseries , P P P P P P P P2686 $2,400 $3,240 $3,600 $4,778 $4,560 $6,156 $6,840 $9,078 System x3850, System x3850 M2, x3950 M2, xseries 460, xseries , 7233, 8874, N N N N N N N N3076 $1,200 $1,620 $1,800 $2,400 $2,280 $3,078 $3,420 $4,560 34

35 Machine ServicePac Part Number eserver OpenPower M M M M M M M M6835 $600 $756 $900 $1,080 $1,139 $1,435 $1,708 $2,050 OpenPower Server R R R R R R R R3590 $900 $1,128 $1,356 $1,620 $1,708 $2,141 $2,574 $3,075 x7200 SW Y Y Y Y Y Y Y Y6238 $333 $450 $500 $750 $650 $875 $975 $1,450 Smart Cube x Y Y Y Y Y Y Y Y5993 $500 $675 $750 $1,125 $975 $1,316 $1,463 $2,194 35

36 Equipment Machine ServicePac Part Number List Price System x3250 M2 BladeCenter HS22 BladeCenter HS22V BladeCenter LS22 BladeCenter LS , J J J J J J J J9086 $200 $270 $300 $450 $390 $527 $585 $878 System x , J J J J J J J J9109 $307 $414 $460 $690 $599 $808 $897 $1,346 System x3200 M2 System x3200 M3 4367, , J J J J J J J J9063 $147 $198 $220 $330 $287 $387 $429 $644 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 36

37 Machine ServicePac Part Number Server Clusters (Please note: Customers MUST purchase base model machine type ServicePac (i.e.41e8810) when selecting Option ServicePac(s) coverage. List Price e1350 Cluster (Base Model) U 2RX 42L 42U 42X 4RX RC2 RC4 41E8829 $1,350 Switch Enclosure Option HC6 HC7 HCA 41E8843 $700 Switch Enclosure Option HCB 41E8844 $1,500 Spine Enclosure Option HC3 41E8845 $1,500 Spine Line Card Option HC4 HC8 41E8846 $1,800 Spine Thru Modules Option HC5 41E8847 $1, R Bundle 0446 HC3 HC E8847 $1, R Bundle 0446 HC5 HC E8831 $7, R Bundle HC7 HC8 41E8839 $1,800 OPTION Cyclades 48-port Terminal Server HC4 41E8834 $2, Port Terminal HC3 41E8846 $1, port DDR IB Switch Bundle HC HCE HCJ 41E8847 $1,200 IB Switch Bundle Option HC3 011 HC4 012 HC5 013 HC6 014 HC7 016 HC9 017 HCA 018 HCB HCC HCD HCK HCL HCM HCN 41E8843 $700 IB Switch Bundle Option HCF 68Y5397 $800 IB Switch Bundle Option HCG 68Y5398 $1,665 IB Switch Bundle Option HCH 68Y5349 $300 37

38 Machine ServicePac Part Number Brocade 1350 Switches HC3 41E8839 $1,800 Brocade 1350 Switches HC5 HCF HCG 41E8847 $1,200 Brocade 1350 Switches HC6 HCB 019 HCC 41E8838 $4,000 Brocade 1350 Switches HC7 41E8831 $7,500 Brocade 1350 Switches HCH HCJ 41E8834 $2,500 Brocade 1350 Switches HCA 68Y5349 $300 Ethernet Adapter 48 port HC3 41E8843 $700 Ethernet Switch HC4 HC6 41E8830 $17,000 Ethernet Switch HC5 41E8834 $2,500 Ethernet Switch HC7 44T5814 $50,000 Ethernet Switch HD2 HD3 41E8838 $4,000 Switch Option HC7 41E8830 $17,000 Switch Option HC8 44T5814 $50,000 38

39 Machine ServicePac Part Number Switch Option HC5 41E8830 $17,000 Switch Option HC3 HC4 41E8834 $2,500 Switch Chassis Bundle Option HC3 HC4 HC7 HCA HCB HCC HCG 41E8830 $17,000 Line Card Option HC8 HCR HCU HCV 41E8831 $7,500 Line Card Option HC9 41E8832 $8,000 Line Card Option HC5 HCS HCW 41E8833 $14,000 Switch Router Option HCX HCY 41E8838 $4,000 idataplex HCZ 41E8838 $4,000 Line Card Option HCS HCW 41E8833 $14,000 Switch Router Option HCJ 41E8838 $4,000 Switch Option HCN HCP HCQ HCT 41E8839 $1,800 Stackable Switch Option HC6 HCH 032 HCK 034 HCM 41E8834 $2,500 39

40 Machine ServicePac Part Number List Price Switch Router Option HCJ 41E8838 $4,000 Switch Option HCN HCP HCQ HCT 41E8839 $1,800 C150 ENet HCL 41E8847 $1,200 E600/E port 10 Gig E Line card 4667 HCD 44T5814 $50,000 E300 8 port 10 Gig E Line card 4667 HCE T5815 $17,000 Force10 E600i Switch Enclosure Bundle 4667 HCF 44T5816 $30,000 SMC 8024L2 24-port HC5 41E8847 $1,200 Switch Option HC3 41E8834 $2,500 Switch Option E8835 $850 Switch Option HC4 41E8836 $2,500 Switch Option HC8 68Y5349 $300 Switch Option HC6 HC7 68Y5350 $120 idataplex HC9 41E8847 $1,200 idataplex HCB 41E8843 $700 Switch Option HCJ 41E8834 $2,500 Option Chassis HC4 41E8836 $2,500 40

41 Machine ServicePac Part Number List Price Switch Option E8837 $1,750 IB Switch Router Option HCA HCB 022 HCC HCG HCH 41E8838 $4,000 Fabric Switch Option HC3 41E8839 $1,800 Line Card Option E8840 $2,200 Switch Option HCF 41E8844 $1,500 IB Switch Router Option HCD HCE 44T5814 $50,000 Voltaire ISR slb 24, 24 4X 4669 HC T5817 $7,500 Voltaire 9024D 24-X DDR ports Bundle HC6 44T5818 $7,500 Voltaire 9024S 24-X SDR ports Bundle HC7 44T5819 $7,500 Voltaire srb-20210g 10 GbE/DDR InfiniBand 4669 HCK E8841 $4,000 Switch Option HCL HCM 41E8847 $1,200 Voltaire 1350 Switches HCN HCP HCS HCV 41E8843 $700 Voltaire 1350 Switches HCQ 41E8831 $7,500 Voltaire 1350 Switches HCR 68Y5349 $300 Voltaire 1350 Switches HCT 41E8834 $2,500 41

42 Machine ServicePac Part Number List Price Voltaire 1350 Switches HCU 41E8845 $1,500 Voltaire 1350 Switches HCX 41E8845 $1,500 Voltaire 1350 Switches HCW 68Y5350 $120 idataplex HCY HCZ 41E8843 $1,200 idataplex HD1 HD2 41E8847 $700 Cisco SFS 7012D, 7024D HCB 037 HCM 41E8830 $17,000 Enclosure Bundle HC8 042 HCS 043 HCT 41E8831 $7,500 Switch Option HCQ HCR 41E8833 $14,000 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 42

43 Machine ServicePac Part Number List Price Switch Option HCG HCH 035 HCK 41E8834 $2,500 Cisco SFS 7012/ HCD HCF 41E8836 $2,500 Enclosure Bundle HC5 036 HCL 41E8836 $2,500 Cisco SFS 7012D, 7024D HCA 41E8836 $2,500 Cisco SFS 7000D 24-port HC9 038 HCN 41E8838 $4,000 e1350 Switch HC7 41E8839 $1,800 Line Card Option HC3 41E8841 $4,000 Switch Option HCJ 41E8843 $700 Enclosure Bundle HCC 41E8844 $1,500 Enclosure Bundle HCE 41E8844 $1, D/7024D HCU 41E8847 $1,200 8 port 10 GbE HCP 44T5814 $50,000 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 43

44 Machine ServicePac Part Number Enhanced Cisco 6509-E Chassis Bundle 4670 HC T5820 $90,000 Enhanced Cisco 6503-E Chassis Bundle 4670 HC6 44T5821 $14,000 Cisco SFS 7000P24 IB Switch Bundle 4670 HC7 44T5822 $1,800 Cisco 4900M Ethernet Switch Bundle 4670 HCV E8834 $2,500 Cisco X port 10 GbE DFC Line Card 4670 HCW E8831 $7,500 Cisco 3560-E 48-port Ethernet Switch Bundle 4670 HCY E8834 $2,500 idataplex HD1 41E8834 $2,500 idataplex HD2 41E8839 $1,800 Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 44

45 Equipment Machine Model Number* ServicePac Part Number IBM Ethernet Switch HC1 1 YR IOR 9x5 4 hour 2 YR IOR 9x5 next day 91Y Y Y Y Y Y Y Y6193 $105 $189 $210 $315 $205 $369 $410 $614 IBM Ethernet Switch HC2 1 YR IOR 9x5 4 hour 2 YR IOR 9x5 next day 91Y Y Y Y Y Y Y Y6212 $158 $284 $1050 $473 $308 $554 $614 $922 IBM Ethernet Switch HC3 1 YR IOR 9x5 4 hour 2 YR IOR 9x5 next day 91Y Y Y Y Y Y Y Y6231 $188 $338 $375 $563 $367 $659 $731 $1,098 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 45

46 Equipment Machine ServicePac Part Number IBM Ethernet Switch HC4 1 YR IOR 9x5 4 hour 2 YR IOR 9x5 next day 91Y Y Y Y Y Y Y Y6250 $263 $473 $525 $788 $513 $922 $1,024 $1,537 IBM Ethernet Switch F G52 HC1 HC2 1 YR IOR 9x5 4 hour 2 YR IOR 9x5 next day 91Y Y Y Y Y Y Y Y6550 $880 $1,320 $1,584 $2,200 $1,715 $2,575 $3,085 $4,290 IBM Ethernet Switch F G64 HC3 HC4 1 YR IOR 9x5 4 hour 2 YR IOR 9x5 next day 91Y Y Y Y Y Y Y Y6569 $2,400 $3,600 $4,320 $6,000 $4,680 $7,020 $8,425 $11,700 Updates are highlighted and underlined in blue and deleted items are in red * Machine type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/Prices provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. 46