Continuity of Care Document Redesign

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Ira Paul
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1 Continuity of Care Document Redesign Submitted to the Office of the National Coordinator for Health Information Technology via healthdesign.challenge.gov Created by Jeff Flahaven, Senior UX Designer 12/1/2012

2 Introduction The whole premise of my redesign submission is based on what s defined as Skeuomorphism which is a good thing. It s part of what made Apple what it is today interface elements presented as real-world references to things we instantly understand. Things like documents, folders, trash cans, calculator and in the medical world a binder. A binder is something we all grew up with, an age old concept of keeping important pages together and organized in an efficient and easy-to-understand manner. My approach recognizes the need to quickly display content in a friendly, casual manner and in some cases make decisions easier where someone s life, or at the very least well-being, are impacted. The following pages demonstrate the creative design approach for users to access the content and is not intended to be viewed as a final detailed solution, but rather concepts in how to achieve a better user experience. The assumption is that the user will securely log in into a web experience and view the data in a browser on a screen (desktop, laptop, tablet, phone) giving them a no nonsense way to navigate the relevant sections. It is disseminated by a Home Page and sample pages reflecting the sample data as provided by the Health Design challenge. Created by Jeff Flahaven, Senior UX Designer jeff@flahaven.com 2

The image on the right demonstrates what the user might see when accessing their medical records.

3 Welcome Ellen Ross Logout English (U.S.) Home Page It is assumed that the home page will incorporate pertinent information on the purpose of the site and provide brief instructions on how to navigate the different sections of data. The image on the right demonstrates what the user might see when accessing their medical records. The user can view, navigate, search, print as a printfriendly PDF, seek help, share and customize their experience by uploading a different photo, changing the color of the binder, font size and font style as depicted by the Customize link. PROFILE First Name: Last Name: Gender: Status: Religion: Ethnicity: Language: Address: Ellen Ross Female Married Christian Asian English 17 Daws Road Portland, OR Telephone: Birthday: March 7, 1960, Age 52 Allergies & Immunizations Meds. Plan of Care Encounters Procedures Labs MORE 3

ALLERGIES Allergy Name: Penicillin Reaction: Hives Severity: Moderate to severe Allergy

Reaction: Anaphylactic Shock Severity: Severe Order a Medical ID Bracelet Today. MyIHR.

Date: April 2000 Immunization Name: Type: Dose Quantity: 50 / mcg Instructions: Influenza

4 ALLERGIES Allergy Name: Penicillin Reaction: Hives Severity: Moderate to severe Allergy Name: Codeine Reaction: Shortness of Breath Severity: Moderate Allergy Name: Bee Stings Reaction: Anaphylactic Shock Severity: Severe Order a Medical ID Bracelet Today. MyIHR.com: an Interactive Health Record you can update with conditions, medications and other important information. In an emergency, this record is available to first responders using a PIN engraved on the medical ID. IMMUNIZATIONS Date: May 2001 Immunization Name: Type: Dose Quantity: 50 / mcg Instructions: Date: April 2000 Immunization Name: Type: Dose Quantity: 50 / mcg Instructions: Influenza virus vaccine, IM Intramuscular injection Possible flu like symptoms for three days Tetanus and diphtheria toxoids, IM Intramuscular injection Mild pain or soreness in the local area Allergies & Immunizations Meds. Plan of Care Encounters Procedures Labs 4

MEDICATIONS Allergies & Immunizations Date: March 28, 2005 Type: Liquid Medication: Acetaminophen with codeine Instructions: 2 puffs once a day Dose Quantity : 2 / puffs Rate Quantity: 1 / day

5 MEDICATIONS Allergies & Immunizations Date: March 28, 2005 Type: Liquid Medication: Acetaminophen with codeine Instructions: 2 puffs once a day Dose Quantity : 2 / puffs Rate Quantity: 1 / day Prescriber: Ashby Medical Center Meds. Date: Type: Medication: Instructions: Dose Quantity: Rate Quantity: Prescriber: Labs December 10, 2003 Tablet Indomethacin 50mg bid with food 50 / mg 2 / day Ashby Medical Center Plan of Care Encounters Procedures 5

LAB RESULTS CHOLESTEROL TEST & LIPID PANEL Why get a cholesterol test? For decades, doctors have known that people with high total cholesterol levels are at higher risk for heart disease.

6 LAB RESULTS CHOLESTEROL TEST & LIPID PANEL Why get a cholesterol test? For decades, doctors have known that people with high total cholesterol levels are at higher risk for heart disease. More recently, they've found the different forms of cholesterol ("good" and "bad") also affect risk. Knowing your cholesterol levels is an essential part of understanding your own risk for heart disease. The American Heart Association recommends that everyone over age 20 get a cholesterol test. YOUR LIPID PANEL TEST RESULTS Date: July 10, 2008 Provider: Dr. Bala Venktaraman Location: Ashby Medical Center TOTAL CHOLESTEROL MILLIGRAMS PER DECILITER YOUR RESULT: 219 HDL (Good Cholesterol) MILLIGRAMS PER DECILITER YOUR RESULT: 51 VIEW HISTORY Allergies & Immunizations Meds. Plan of Care Encounters Procedures Labs TRYGLYCERIDE 100 YOUR RESULT: MILLIGRAMS PER DECILITER 200 6

Print Options When the user clicks the Print icon found at the top of every page, they are presented with a print dialogue box which shows a live preview of the page to be printed.

7 Print Options When the user clicks the Print icon found at the top of every page, they are presented with a print dialogue box which shows a live preview of the page to be printed. Alternatively, the user can select, Save as PDF from the Printer options. The user can choose to print all sections at once or select individual sections only. Created by Jeff Flahaven, Senior UX Designer jeff@flahaven.com 7

8 About Jeff Flahaven Jeff is a Senior UX Designer and has an MBA in Marketing. He s created exceptional user experiences for companies like Medtronic, Beacon Health Group, Partners Health, Smith s Medical, Genzyme, General Mills, Best Buy, Microsoft, Wells Fargo, Accenture and many others. He approaches UX in the following ways: He resides in both San Francisco and Minneapolis and can be reached at or jeff@flahaven.com 8

Patient Quick Start Guide

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