Responsive Participant Web Implementation Guide

Transcription

1 Schwab Retirement Technologies, Inc. Participant Web Schwab RT Responsive Participant Web Implementation Guide Draft: October 21 The contents of this document are subject to change during pilot testing.

2 Schwab RT Responsive Participant Web Implementation Guide First Issued: October 21, 2018 Revisions The material contained herein is proprietary to Schwab and for informational purposes only. The information is not intended to provide tax, legal or investment advice. Schwab does not guarantee the suitability or potential value of any particular information source. Certain information presented herein may be subject to change. The information or material contained in this document may not be copied, assigned, transferred, disclosed or utilized without the express written approval of Schwab. For further information, contact Schwab Retirement Technologies, Inc. at 4529 Sharon Road, Charlotte, NC 28211, USA. Web site: schwabrt.com Schwab Retirement Technologies, Inc. All rights reserved.

3 CONTENTS Product Overview... 4 Getting Started... 7 For New Clients... 7 For Existing Clients... 8 Assigning Skins and Brand Logos for Participant Web... 9 Assigning Skins... 9 Assigning Brand Logos and Co-Logos Filtering Plan Search Table Data Managing Participant Web Menus Creating a New Participant Menu Cloning an Existing Participant Menu Modifying a Participant Menu Assigning Participant Menus to Plans Customizing Content For New Responsive Web Pages For Classic Web Pages Field Definitions Login Select Account Plan Greeting Home Transition Pages Page Header Secondary Menu Site Map Feature List... 45

4 PRODUCT OVERVIEW The Schwab RT Responsive Particpant Web experience is a device-sensitive redesign of the high traffic areas of the exisitng website, using the latest technology. The Login page, home page with integrated tiles, and streamlined navigation features are included in the redesign. All remaining functionality/pages on the participant site will be referred to as classic functionality. These pages will maintain their current (non-responsive) functionality with an improved look and feel. The header, footer and navigation of these classic pages will be updated to match the look of the new participant site. Participants will be directed to these classic pages through the new site navigation. The following illustration shows the new home page along with the Your Portfolio, Future Deposits, and Video Learning Center tiles that can be expanded for viewing in the main window. DRAFT: October 21, 2018 Page 4 of 51

5 Responsive Layouts The new Home page has a responsive layout that automatically adjusts to the device that the participant is using to view the site. Three-column layout for desktop, laptop, and tablet (landscape) Single-column layout for mobile phone and tablet (portrait) Site Map For a comprehensive view of the new web pages and how they are linked, see the Site Map later in this document. The Site Map also identifies the pages that have been removed from the site. New Customization Options Options for customizing the skins and menus for the new participant web pages are located on the Administration tab of the Plan Sponsor/Advisor Portal. Skins and branding assigned to the new web pages will be applied to the classic participant pages. Page layout of classic web pages will not change. Limited customization of the new web page content is available by request via the Customer Portal and requires a statement of work. The content of classic pages will continue to be controlled using Content Manager in Schwab RT Administration. Third Party Requirements (IRIO) IRIO, the Integrated Retirement Income Optimizer from vwise, is an integrated feature of the new participant home page. If IRIO is not implemented on your site when you upgrade to the new home page, the YOUR FUTURE section of the Here s an Overview window, shown below, will not appear. To implement IRIO, please request a statement of work via the Customer Portal. After the required agreement is signed, you will be provided with the necessary implementation procedures. Note: IRIO is a powerful online tool that encourages participants to contribute more to the plan, if applicable. IRIO estimates monthly income at retirement, offers options for increasing deferral rates, and illustrates the impact that deferral rate changes can have on retirement income. DRAFT: October 21, 2018 Page 5 of 51

6 Browser Requirements The following browsers are supported for the new Responsive Participant Web: DRAFT: October 21, 2018 Page 6 of 51

7 GETTING STARTED This section summarizes the steps required to implement the new Responsive Participant Web for new clients who have not yet set up a participant website as well as for existing clients who already have the Schwab RT classic website in production. For New Clients 1. Secure Schwab RT contracts as needed (e.g., investment Performance). 2. Secure contracts with third party vendors as needed (e.g., vwise, Newkirk, MasteryPOINT). 3. In Schwab RT Administration, do the following: Note: Access to Schwab RT Administration requires security permission for the SchwabRT Admin system in the Security User Wizard. Define Global Password Rules (Security > Global Settings). Define System Authentication Options and other system settings (System Options). Enable Image Based Authentication, if applicable (Plan Options > System Options). Customize text content on classic web pages if needed (Web Options > Content Manager). Define Plan Options, Report Options, and additional Web Options, as needed. For oversight of participant accounts via the Schwab RT Portal, create an operator security account for the Plan Sponsor Web or Financial Advisor Web systems (Security > User Wizard). 4. In Schwab RT Recordkeeping, do the following: Set plan-level default PIN/Password format for online enrollment. Generate PINs/Passwords for participant web. 5. To configure and test the pages of the new Responsive website, follow the steps listed under For Existing Clients / Configuring New Repsonsive Web Pages on the following page. For More Information For details on configuring the web using the Schwab RT Administration and Recordkeeping applications, refer to the following documentation: Document Title Schwab RT Security Practices * Participant Security User Guide * Operator Security User Guide (for Non-Participants) * Image-Based Authentication User Guide Schwab RT Administration Online Help Schwab RT Recordkeeping Online Help Plan Sponsor/Plan Advisor Portal User Guide Location Customer Portal Provided with application and also available on Resource Center at schwabrt.com * Indicates documents that will be updated in November when the new security enhancements are scheduled for release. DRAFT: October 21, 2018 Page 7 of 51

8 For Existing Clients Migrated Settings When you upgrade to the new web, the following elements will automatically be migrated from the classic web: Participant Login IDs and passwords (SSNs must include dashes to be valid on the new web). Custom page content. Brand and co-brand logos and corresponding links. All other web related settings previously defined in Schwab RT Administration. Configuring New Repsonsive Web Pages To configure the new responsive web pages, use the Schwab RT Portal to do the following: 1. Assign skins to plans (See Assigning Skins and Brand Logos for Participant Web). 2. Create menus and assign to plans (See Managing Participant Web Menus ). 3. Configure the Employee Census report, if needed. 4. Request custom content for new pages, if needed (See Customizing Content ) 5. View/test all pages, including the Secondary Menu options. DRAFT: October 21, 2018 Page 8 of 51

9 ASSIGNING SKINS AND BRAND LOGOS FOR PARTICIPANT WEB Assigning Skins To assign a skin to one or more plans for the participant web: 1. On the Portal s Administration tab, select Skin Manager Participant Web from the sub menu. 2. Select a skin from the Skin Selection menu. Note: A preview of the selected skin in desktop mode appears in the Skin Preview box at the right. If needed, use the icons at the top of the to change to tablet and mobile views. 3. In the Plan Selection box, select the plan(s) that will use the selected skin. Note: Use the Filter field to search the list of plans. To select a plan, click the check box name. To select all available plans, click the check box at the upper left corner of the box. next to the plan 4. To save the current settings, click Save at the top right corner of the page. 5. The new skin assignment will appear in the plan search table at the bottom of the page. Note: You can use the plan search table to view the skins (current and classic) and logos currently assigned to the available plans. Note: Skins will also be applied to classic pages. DRAFT: October 21, 2018 Page 9 of 51

10 The numbers on the following illustration correspond to the steps in the above procedure. Additional details on assigning skins are provided on the following pages. DRAFT: October 21, 2018 Page 10 of 51

11 Available Skins The participant skin manager allows you to select from the eight different skins shown below. Dark Blue (default) Orange Dark Green Grayscale Clay Modern Blue Red Purple DRAFT: October 21, 2018 Page 11 of 51

12 Previewing Skins The Skin Preview box provides icons that allow you to preview the selected skin in desktop/laptop, tablet, and mobile phone modes. DRAFT: October 21, 2018 Page 12 of 51

13 Assigning Brand Logos and Co-Logos To assign brand logos and links to plans: 1. To assign default brand and co-brand images and links to the available plans, click Assign Default Logos (under skin preview on the Assign a Skin page), and click Save. 2. To assign brand logos/links to a specific plan, overriding any default logo assignment, do the following: a. In the plan search table at the bottom of the page, click the Plan ID in the Plan column to display the settings. b. Define the brand and co-brand images and links, and click Save. The assigned logos/links will appear in the plan search table. DRAFT: October 21, 2018 Page 13 of 51

14 Filtering Plan Search Table Data To customize the data grid, click the filter options button at the upper right corner of the table. You can use these options, shown below, to define custom filters and apply them to your data and to show / hide individual table columns. Notes: You can use the + to button create multiple search filters. Multiple filters use AND logic which means that all filters will be applied to the data when you click Apply Filters. Tables are automatically reset to their original state when you log out of the site; filters are not saved. DRAFT: October 21, 2018 Page 14 of 51

15 MANAGING PARTICIPANT WEB MENUS Creating a New Participant Menu To create a menu for the participant web: 1. On the Portal s Administration tab, select Navbar Manager from the sub menu. 2. The page defaults to Participant Web > Create. 3. Under Create a Menu, select New, if necessary. This is the default setting. 4. Select the desired language, if necessary. The page defaults to English. Note: The Spanish language option is not available in the initial release of the new participant web. 5. Type the menu name and click Create. The Participant Base Menu appears at the lower right, with options to add new menu and sub menu links at the left. Details on rearranging and renaming menus are provided later in this document. 6. To create a custom menu on the main menu, do the following: a. Under Main Menu at the left, click Create Custom Link. b. Type the name of the custom menu item. c. Click Add. The custom link appears at the bottom of the menu at the right. 7. To create a custom sub menu link, do the following: a. Under Sub Menu at the left, click Create Custom Link. b. Select the main menu item where the sub menu will appear. c. Type the name of the sub menu item. d. If the custom menu links to an external file, enter the external URL in the URL field. Click Include Session Data if you want to inlcude the Session ID and Plan ID in the URL when the exterrnal link is launched. e. If secure file handling is required for this link, click Secure File and enter the name of the file, its extension, and Plan ID parameter, if required. See Creating Secure File Links for details. f. Click Add. If the link is for an external file, the custom sub menu appears under the selected main menu at the right. 8. To use the current menu as the default menu, click the Use as Default Menu option at the upper right. 9. To save the current settings, click Save at the top right corner of the page. DRAFT: October 21, 2018 Page 15 of 51

16 The numbers on the following illustration correspond to the steps in the above procedure. Additional details on customizing menus are provided on the following pages. DRAFT: October 21, 2018 Page 16 of 51

17 Creating Custom Menu Links for External Files The illustration below demonstrates how you can use the menu controls to add a custom menu and sub menu to a participant menu. Locked Menus The Home main menu and the Your Account sub menu are locked and cannot be modified or removed. All other main menus and sub menus can be modified or removed. In total, the new web supports up to six main menus and 36 sub menus, including the locked Home menu and Your Account sub menu. DRAFT: October 21, 2018 Page 17 of 51

18 Creating Secure File Links for the Custom Menu Secure files reside in the PSR folder on the Z drive. Secure file links are available for the participant web but not the Plan Sponsor/Advisor Portal. Prerequisite: In order to create secure file menu links, the user s Citrix ID must have Secure Drive permissions to access the Z drive. To create secure file links: 1. In Citrix File Explorer, copy your document files to Z:\PSR. 2. In the Portal s NavBar Manager, use the sub menu controls to create a Secure File link: a. Under Sub Menu at the left, click Create Custom Link. b. Click the Secure File check box. c. Select the Main Menu item where the sub menu will appear. d. Type the name of the sub menu item. e. In the File Name field, enter the name of the file, its extension, and Plan ID parameter, if the link is plan specific. f. Click Add. The link will be added to appropriate menu at the right. DRAFT: October 21, 2018 Page 18 of 51

19 Reordering Menu Links You can reorder a menu by dragging and dropping menu items to a new location. In the following example, the custom menu and sub menu have been relocated from their original positon at the bottom of the menu. Renaming and Deleting Menu Items To rename a menu item, click on the caret at the right, type the new name in the Navigation Label field, and click Save. If the menu item is a custom menu or sub menu, an option to delete the item also appears when you click the caret. DRAFT: October 21, 2018 Page 19 of 51

20 Cloning an Existing Participant Menu To make a copy of an existing menu: 1. On the Portal s Administration tab, select Navbar Manager from the sub menu. 2. Under Create a Menu, click Existing, 3. Select an existing menu from the list in the Select Menu Name field. 4. Click Rename and type a new name for the menu. 5. Use the standard menu controls and options (shown previously) to make any necessary modifications to the new menu and click Save at the top right corner of the page. The numbers on the following illustration correspond to the steps in the above procedure. DRAFT: October 21, 2018 Page 20 of 51

21 Modifying a Participant Menu To modify an existing menu: 1. On the Portal s Administration tab, select Navbar Manager from the sub menu. 2. Select Modify at the top of the page. 3. Select a menu from the list in the Select Menu Name field. 4. Use the standard menu controls and options (shown previously) to modify the menu. 5. To save changes, click Save. Notes: To reset the menu to its original state, losing any changes, click Reset. To delete the menu, click Delete and then OK on the confirmation window. The numbers on the following illustration correspond to the steps in the above procedure. DRAFT: October 21, 2018 Page 21 of 51

22 Assigning Participant Menus to Plans To assign a menu to one or more plans for the participant web: 1. On the Portal s Administration tab, select Navbar Manager from the sub menu. 2. Select Assign at the top of the page. 3. Select a menu from the list in the Select Menu Name field. 4. Select one or plans from the list of avaialble plans. 5. Click Save. 6. The new menu assignment will appear in the plan search table at the bottom of the page. Note: You can use the plan search table to view the menus currently assigned to the available plans. The numbers on the following illustration correspond to the steps in the above procedure. DRAFT: October 21, 2018 Page 22 of 51

23 CUSTOMIZING CONTENT For New Responsive Web Pages ASP clients can customize page content on the new participant web using the following procedure. Content changes are supported for the Home page and transition pages only. 1. Submit a request via the Customer Portal with the subject line, Request for Participant Web Content Changes. 2. Schwab RT will send you a a spreadsheet containing the default Participant Web content with instructions on how to modify it. The spreadsheet applies to new pages only; classic web page content can be modified using the Content Manager in Schwab RT Admin. 3. In the spreadsheet, indicate the desired content changes, delete all content that does not require modification, and return to Schwab RT via the Customer Portal. 4. Schwab RT will reivew your request and send you a Statement of Work based on your changes. 5. Sign the Statement of Work and return to Schwab RT via the Customer Portal. 6. SchwabRT will provide a target date for implementing your changes in the ASP. Note: In-house clients can modify the content file directly on their system using a text editor. The name of the content file is <clientid>_content.json. Some content elements require modification of the database. To view the default web page content, see the Field Definitions later in this document. For Classic Web Pages You can use the Content Manager in Schwab RT Administration to customize the text elements that appear on your classic web pages. Content Manager also lets you build additional versions of application content based on user role or language requirement. For each page displayed in Schwab RT Web, there is a corresponding Content Manager option that lets you define that page's headers, messages, field names, button names, and other user-defined information. To modify classic web page content: 1. Log in to Schwab RT Administration. 2. On the Web Options menu, select Content Manager. 3. In the Content Manager fields, select the appropriate language, user role, Web page, and content template. 4. Click Modify Content. The selected application content fields display for modification. 5. Make the necessary changes to the content fields and click Update. DRAFT: October 21, 2018 Page 23 of 51

24 The following example demonstrates how the Content Manager can be used to modify content, using the classic Statement on Demand page. DRAFT: October 21, 2018 Page 24 of 51

25 FIELD DEFINITIONS Abbreviations Used in this Document SRT Admin = Schwab RT Administration Portal Admin = Administration options on Schwab RT Plan Sponsor/Advisor Portal RK = Schwab RT Recordkeeping Login Definitions Brand Logo and Co-brand Logo Login ID and Password Forgot Login ID and Forgot Password Copyright Browser Requirements Source: Portal Admin > Skin Manager Participant Web. Existing Brand and Co-brand logos and links will automatically migrate when you upgrade to the new web. Generated by the recordkeeper; reset by participant as required. Existing Login IDs and Password will automatically migrate to the new web. Required security options that allow users to retrieve Login IDs and passwords. These options are preset by the system and cannot be suppressed. Source: Content Manager > Copyright Information page. Hard coded link. DRAFT: October 21, 2018 Page 25 of 51

26 Select Account Definitions The Select Plan page displays a listing for all plans associated with the participant. Plans will display in order of highest balance first. If multiple plans have the same total balance, plans display alphabetically by Plan Name. Note: This page will not display if the following setting is ON: SRT Admin > Authentication Options: Exact PIN Match Only. Participant Greeting Hard coded system greeting that uses the participant s first name. Time-sensitive based on geographic location. Plan Description Source: RK > Plan Maintenance > Identification > Plan Title 1 Totals Vested Balance Source: Participant Inquiry > Balance Information > Vested Amount. Account Balance Source: Participant Inquiry > Balance Information > Market Amount. DRAFT: October 21, 2018 Page 26 of 51

27 Plan Greeting Definitions Participant Greeting Plan Message Hard coded system greeting that uses the participant s first name. Time-sensitive based on geographic location. SRT Admin: Plan Options > View/Update Plan > Plan Greetings. Maximum length of message = 281 characters. If there is no message defined, the page will not appear. DRAFT: October 21, 2018 Page 27 of 51

28 Home Definitions The Home page provides a current snapshot of the participant s account. Here s an overview Here s what s new Your Portfolio Future Deposits Video Learning Center Shows account balance and key account data points. Shows most recent activity and any account notifications. Shows investment balances and source balances. Shows current investment elections. Opens video player and selection menu. DRAFT: October 21, 2018 Page 28 of 51

29 Here s an overview (Expanded View) Definitions Your Account/Current Balance Your Account/Vested Your Future/Estimated retirement income per month Note: IRIO requires separate agreement with vwise Will this be enough? YTD Savings Savings Amount/Rate Source: Participant Inquiry > Balance Information > Market. Source: Participant Inquiry > Balance Information > Vested Amount. Hover over information icon to view tool tip. Source: SRT Admin > Plan Options > Advice & Planning Options > Powerview/IRIO. If IRIO is enabled, the "Will this be enough?" link also appears. If IRIO is enabled but there is no balance, the YOUR FUTURE heading, the Estimated retirement income per month sub heading, and the question What will you need? will display with no amount shown. The IRIO container is hidden if the IRIO is disabled. This button takes the user to the IRIO site. See IRIO user guide for more information. Include only transactions where the tax code is mapped to "1 - Contributions" as defined by the Enterprise Tax Map. Rollover sources will be excluded from total YTD Savings amount. Sources roll up; this is a change from current Account Information gadget. Source: Plan Maintenance > VRS/OPI > Setup Options. OPI Settings are 17 and 25 (either or both options can be set). Multiple contribution rates and amounts roll up to a single number (i.e. Pre-tax 4, Roth 2, After-tax 1 displays as 7, Catch-up amount is not to be included). Multiple contribution sources and amounts roll up to a single amount (i.e. Pre-tax $50.00 and Roth $60.50 display as $110.50, Catch-up amount is not to included). If the deferral setting(s) are disabled, the Savings Rate/Amount button is hidden and the YTD Savings button and Rate of Return button are centered on the page. To define fractional values: Plan Maintenance > Other Plan Features (Cont.) > Deferral Rate Precision. DRAFT: October 21, 2018 Page 29 of 51

30 Rate of Return (YTD ROR) For details on Rate of Return, see the following documents in the Resource Center (System Documentation page) at schwabrt.com: Participant Rate of Return (PRR) Analytics User Guide Rate of Return Calculation Methods Your Account (Collapsed View) Definitions Current Balance Balances over $ are followed by a K, M, or B to represent thousands, millions or billions, respectively. Your Portfolio (Collapsed view) Definitions Investment % Investment Name Donut Chart If fractional percentages are provided, display up to two decimal places. To define fractional values: Plan Maintenance > Other Plan Features (Cont.) > Investment Election Precision. Source: Plan Maintenance > Investment Level Settings > Description. If not defined, use system level Investment Maintenance setting. First 8 money types are colored individually; all remaining money types are grouped into a single color. DRAFT: October 21, 2018 Page 30 of 51

31 Your Portfolio, Investment View (Expanded) Definitions Investments Amount Percent Total Manage Your Portfolio Chart Source: Plan Maintenance > Investment Level Settings > Description. If not defined, use system level Investment Maintenance setting. Investments are returned in investment order, as displayed in RK. At least one of the options must be ON in SRT Admin > Plan Options > Web Options > Investment Summary Options. If no Investment Summary Options are ON, the investment will not be highlighted and the user will not be able to single sign-on to classic pages. Source: Participant Inquiry > Balance Information > View by Investment > Market. Calculation is investment balance / total investment balance. Calculates and displays total of investment balances. Calculates and displays total of balance percentages. Links to the Your Portfolio transition page. First 8 money types are colored individually; all remaining money types are grouped into a single color. DRAFT: October 21, 2018 Page 31 of 51

32 Your Portfolio, Money Type View (Expanded) Definitions Money Type Source: RK > Plan Maintenance > Source Level Settings > General Source Data > Description 1. Sources are returned in source order, as displayed in RK. Only sources with a value are displayed. At least one of the options must be ON in SRT Admin > Plan Options > Web Options > Source Summary Options. If no Source Summary Options are ON, the Money Type link will not display. Amount Percent Total Manage Your Portfolio chart Source: Participant Inquiry > Balance Information > individual source balance. Calculation is source balance / total source balance. Calculates and displays total of investment balances. Calculates and displays total of investment percentages. Links to the Your Portfolio transition page. First 8 money types are colored individually; all remaining money types are grouped into a single color. DRAFT: October 21, 2018 Page 32 of 51

33 Future Deposits (Collapsed View) Definitions Percent Investment Donut Chart Factional investment elections display if allowed by the plan. Source: Plan Maintenance > Investment Level Settings > Description. If not defined, use system level Investment Maintenance setting. Chart slices/colors display from highest to lowest order. Future Deposits (Expanded View) Definitions Investment Percent Total Donut Chart Change Future Deposits Source: Plan Maintenance > Investment Level Settings > Description. If not defined, use system level Investment Maintenance setting. Table displays investment elections for consolidated sources. If the plan is not consolidated, values from the Control Source in RK are used. Factional investment elections display if allowed by the plan. To define fractional values: Plan Maintenance > Other Plan Features (Cont.) > Investment Election Precision. Calculates and displays total of investment percent. Chart slices/colors display from highest to lowest order. Links to the Manage Contributions transition page. DRAFT: October 21, 2018 Page 33 of 51

34 Video Learning Center (Collapsed View) Video Learning Center (Expanded View) The following videos are currently available by default: Starting Early Catch Up Strategies Retirement Risks Investing in Retirement Asset Allocation Coping with Volatility Notes: Additional videos will be available for selection in a future release. DRAFT: October 21, 2018 Page 34 of 51

35 Here s What s New Most Recent Tab Definitions Pending Activity Statements Your Contributions * Employer Contributions * This link appears if the participant has any active pending activity. If a SchARP estatement has been published to the participant, this link displays the publication date. The most recent contribution amount and process date displays if a participant made a contribution to any source with a tax type of and has a tax code associated with the transaction that corresponds to the option selected in the Enterprise Tax Map Category 1 for Contributions. If the Participant did not make any contributions to any sources with a tax type of , or if they only made contributions to a rollover source, then this category will not display. If there are any employer contributions, this link displays the most recent amount and process date. Source Types: Tax Types 171 to 180. Enterprise Tax Map: Category 1 Contributions. Loan Repay * This link appears if the participant has made a payment on any kind of loan within the last 90 days. The actual loan payment date is used, not the released date. Auto Rebalance * Income * Total loan payment amount displays, not split out by principal and interest. If any account balance activity (e.g. Transfers, Realignments, Fund Swaps) have been made, this activity will display. An amount will not be displayed. Enterprise Tax Map: Category 8 Fund Transfer. For more information, refer to the Automatic Portfolio Balancing User Guide, available on the Resource Center at schwabrt.com. If there is any investment income (e.g. Interest, Dividends, and Capital Gains) this activity will display. Enterprise Tax Maps: Category 13 Dividends, Category 14 Interest, Category 15 Income. Category 16 Capital Gains (short term and/or long term). * Both the original transaction and reversal transaction would be excluded. Non-reversal negative transactions will be included. DRAFT: October 21, 2018 Page 35 of 51

36 Here s What s New Notifications Tab Definitions Notification Badge Greeting Setup Notification count shows total number of notifications available; zero if none available. Source: SRT Admin > Plan Options > Plan Greeting (if defined). Displays if the SRT Admin setting Plan Options > Web Options > Allow Participants to Update Address is ON and the user does not have an on file. Once an is on file, the message no longer appears. Validate Displays if the SRT Admin setting Plan Options > Web Options > Participant Options > Allow Participants to Update Address is ON and the user has an on file but it has not been validated. Once the is validated, the message no longer appears, unless the plan offers estatements and the participant has not chosen edelivery as the statement preference. Setup edelivery Preferences Setup Secret Question & Answer Setup Beneficiaries Displays if either of following SRT Admin settings are ON: System Options > System Options > SchwabRT edelivery Options Plan Options > View Options > Environment > SchwabRT edelievery Options. For more information, refer to the edelivery--notifications & Confirms User Guide, available on the Resource Center at schwabrt.com. Displays if the following SRT Admin setting is ON: System Options > Authentication > Enable PIN/Password Reset and Alternate ID Retrieval Q&A. Once a Secret Q&A is defined and processed, the message no longer appears. Displays if the following SRT Admin setting is ON: Plan Option > Web Options > Enable Beneficiary Designation. Once a beneficiary has been added to the account, the message no longer appears. DRAFT: October 21, 2018 Page 36 of 51

37 Transition Pages On the Responsive Participant Web, transition pages are used to group related options into categories, such as Investments, Contributions, Withdrawals, etc. Each option on a transition page includes a TAKE ME THERE button that links to the corresponding page on the classic site. If a transition page has more than three options, the page will allow scrolling back and forth to allow access to all options. You can remove a transition page from the menu using the Navbar Manager located on the Portal s Administration tab. The ability to add your own custom transition pages is not currently available. Manage Your Portfolio (Transition page) Definitions Portfolio Rebalance Auto Rebalance Investment Transfer RK setting: Plan Maintenance > VRS/OPI > Setup Options > 4 Transfers and 9 Realignment Transfers (both required). Links to: ${PASWEBPATH}/pasweb.ashx?_echo=1&xsldoc=web_realignmentsource.xsl. RK setting: Plan Maintenance > VRS/OPI > Auto Rebalance Settings > Enable Auto Rebalance. Links to: ${PASWEBPATH}/pasweb.ashx?_echo=1&xsldoc=web_autorebalselect.xsl. RK setting: Plan Maintenance > VRS/OPI > Setup Options > Transfers. OPI Settings: 4 Transfers (required) and at least one of the following: 10 Percent to Percent Transfers 11 Dollar to Percent Transfers 18 Dollar to Percent Transfers Links to: ${WEBPATH}/TransferMany.aspx. DRAFT: October 21, 2018 Page 37 of 51

38 Manage Manage Contributions (Transition page) Definitions Auto Enrollment Options Contribution Rate/Amount Future Contributions RK setting: Plan Maintenance > Automatic Contribution Arrangement > Allow Automatic Contribution Arrangement. Links to: ACA.aspx. For more information, refer to the Automatic Contribution Arrangement User Guide, available on the Resource Center at schwabrt.com. RK setting: Plan Maintenance > VRS/OPI > Setup Options. 17 Deferral Updates, 25 Deferral Inquiry (either option can be set or both). Links to: Deferral_Select.aspx. RK setting: Plan Maintenance > VRS/OPI > Setup Options. 3 Election Percent Changes and 15 Election Inquiry (both are required). Links to: InvestElection_Detail.aspx. DRAFT: October 21, 2018 Page 38 of 51

39 Manage Withdraw (Transition page) Definitions Review My Current Loan RK setting: Plan Maintenance > VRS/OPI > Setup Option 2 Loan Inquiry. Links to: LoanV2_detail.aspx. Loan Modeling RK setting: Plan Maintenance > VRS/OPI > Setup Option 12 Loan Modeling - General. Links to: LoanV2.aspx. For more information on loan processing, refer to the Resource Center at schwabrt.com (Loan & Distribution Processing section on the System Documentation page). Withdraw Funds Termination Distribution RK setting: Plan Maintenance > VRS/OPI > Setup Options 19 Hardship Available Inquiry (Required), 34 Hardship Distribution Request (optional), or 42 Paperless Hardship Withdrawal (optional)). Links to Withdrawal.aspx. RK setting: Plan Maintenance > VRS/OPI > Setup Option 19 Hardship Available Inquiry (Required), 41 Paperless Termination Distribution (Optional). Links to: Distribution.aspx. DRAFT: October 21, 2018 Page 39 of 51

40 View Performance & Statements (Transition page) Definitions Statement on Demand estatement Personal Performance No setting required. Format cannot be modified. Links to: StatementOnDemand.aspx SRT Admin setting: Plan Options > estatement Options > Enable SchwabRT estatements. The following SRT Admin estatement option should not be turned ON: Do not display estatement link on website if participant is set to paper. Links to: StatementHistory.aspx For more information, refer to the SchARP estatement User Guide, available on the Resource Center at schwabrt.com. SRT Admin setting: Plan Options > Charts and Graphs. The following must be turned on: Show Dashboard Show Statement/Activity Summary Show Balance History Chart Links to: dvcharts.aspx For more information, refer to the Participant Rate of Return (PRR) Analytics User Guide, available on the Resource Center at schwabrt.com. DRAFT: October 21, 2018 Page 40 of 51

41 View Forms (Transition page) Definitions Dividend Options RK setting: Plan Maintenance > Other Plan Features > Other Plan Features Cont. > Allow Pass Through Dividends. Links to: dividend.aspx. Tax Forms Schwab Personal Choice Retirement Account SRT Admin setting: Plan Options > Web Options > Plan Options > Allow MyMoney tax form page. Links to: taxforms.aspx. Available only for plans custodied at Schwab. SRT Admin setting: Plan Options > Advice & Planning Options > Planning & Advice Options > Enable Schwab PCRA Interface. Links to: schwabpcra.aspx. For more information, refer to the PCRA/SDA Self-Directed Accounts User Guide, available on the Resource Center at schwabrt.com. DRAFT: October 21, 2018 Page 41 of 51

42 Learning Learn & Advice (Transition page) Definitions Mastery Point Guidance SRT Admin: Plan Options > Web Options > Advice &Planning Options > Planning & Advice Options > Enable MasteryPOINT Guidance Plus or MasteryPOINT 2 Way Enabled. Links to: GuidancePlus.aspx. Requires contract with vendor. Investment Performance SRT Admin setting: Plan Options > Web Options > Performance/Prospectus Options > Enable Investment Performance. Links to: InvestmentPerformanceEnh.aspx. Requires contract with Schwab RT. Mastery Point Analyzer SRT Admin setting: Plan Options > Web Options > Advice &Planning Options > Planning & Advice Options > Enable MasteryPOINT Link. Links to: FinancialAnalyzer.aspx. Requires contract with vendor. DRAFT: October 21, 2018 Page 42 of 51

43 Page Header Plan Logo Source: Portal Admin > Skin Manager Participant Web. Plan Description Source: RK > Plan Maintenance > Identification > Plan Title 1 Switch Account Gear icon Logout Link that takes the user back to the Select Plan Page. Secondary menu that allows a user to review plan specific information (e.g. Contact info, Plan Summary, etc.) as well as change beneficiaries and preferences. Link that logs the user off the site. Secondary Menu Beneficiary SRT Admin setting: Plan Options > Web Options > Participant Options > Enable Beneficiary Designation (View Mode) or Add/Edit/Delete Beneficiary Designation. Links to: beneficiary.aspx. Participant Summary Change Password Secret Q & A Alternate User ID edelivery Plan Summary Contact Information Displayed by default. Links to: summary.aspx. RK setting: Plan Maintenance > VRS/OPI > Setup Options > 14 PIN Updates > Web. SRT Admin setting: System Options > Authentication Options > Enable PIN/Password Reset and Alternate ID Retrieval Q&A. SRT Admin setting: System Options > Authentication Options > Enable Alternate User IDs. Displays if any of following SRT Admin settings are ON: System Options > System Options > SchwabRT edelivery Options Plan Options > View Options > Environment > SchwabRT edelievery Options. For more information, refer to the edelivery--notifications & Confirms User Guide, available on the Resource Center at schwabrt.com. Displayed by default. Links to: plansummary.aspx. SRT Admin setting: Plan Options > Contact Configuration > Enable Contact Page. Links to: contactus.aspx. DRAFT: October 21, 2018 Page 43 of 51

44 Site Map DRAFT: October 21, 2018 Page 44 of 51

45 FEATURE LIST (9/28/18) The Feature List indicates the status of various web features from the current classic web through the planned phases of the new Responsive web, and beyond. DRAFT: October 21, 2018 Page 45 of 51

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