Voice Search: The Changing the Landscape of Search

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1 Customer Insights Summit 2018 One Ocean Resort & Spa Atlantic Beach, Florida Voice Search: The Changing the Landscape of Search Scott Forsythe

2 2 Customer Insights Summit 2018 How things were

3 3 Customer Insights Summit 2018 It got easier

4 How Things Were It got even easier 4 Customer Insights Summit 2018

5 How Things Were 5 Customer Insights Summit 2018

6 How Things Were 6 Customer Insights Summit 2018

7 How Things Were 7 Customer Insights Summit 2018

8 THE VOICE SEARCH REVOLUTION 50% 46% 1 in 5 1 in 6 of searches will be conducted by voice in 2020 of voice search users use voice search to find local businesses daily online adults makes a mobile voice search Americans own a smart speaker 8 Customer Insights Summit 2018

9 THE VOICE SEARCH REVOLUTION Voice Search Users by Age and Year Millennials Gen X Baby Boomers Customer Insights Summit 2018

10 THE VOICE SEARCH REVOLUTION Level of Penetration of Voice Search Across Different Verticals Food & Beverage Health Sports News & Media Lifestyle Automotive Retail Travel Real Estate/Property Entertainment Banking Food & Beverage Sports Lifestyle Retail Real Estate/Property Banking Health News & Media Automotive Travel Entertainment Source: Hitwise Study, Customer Insights Summit 2018

11 HOW WEB.COM VIEWS VOICE SEARCH 11 Customer Insights Summit 2018

12 EXAMPLE: MR. ELECTRIC electrician near me electrician Austin, TX emergency electrician 12 Customer Insights Summit 2018

13 THEN & NOW Then Now How queries looked on keyword based searches How queries look with voice search capable devices 13 Customer Insights Summit 2018

14 THEN & NOW Then Now 14 Customer Insights Summit 2018

15 THEN & NOW Then Now electrician near me Ok Google, who s the best electrician in my area? 15 Customer Insights Summit 2018

16 THEN & NOW Then Now local electrician local electrician who can install 220v dryer outlet 16 Customer Insights Summit 2018

17 THE VOICE SEARCH REVOLUTION 2017 vs Over 30,000 total searches per year 28% 41% Of 2017 searches were Voice Search* Of 2018 searches were Voice Search* *See next page 17 Customer Insights Summit 2018

18 OK GOOGLE! HOW TO SPOT A VOICE SEARCH Common Voice Search Indicators Informational Who What When Where Why Local Local intent Conversational More than 5 words in the query 18 Customer Insights Summit 2018

19 REPORTING ON VOICE SEARCH Is this exact science? No Google nor Bing have released capabilities for identifying voice searches 19 Customer Insights Summit 2018

20 HOW DOES VOICE SEARCH CHANGE THROUGH THE FUNNEL? Top of the funnel: These searches show informational intent Do you really need an electrician to fix your circuit breaker? Middle of the funnel: These searches show in-market consideration intent Who is the best electrician near me? Bottom of the funnel: These searches show purchase intent Need electrician in Dallas to replace my circuit breaker 20 Customer Insights Summit 2018

21 WHERE DO VOICE SEARCH USERS FOCUS THEIR EYEBALLS? Top of the funnel: These searches show informational intent SEO Middle of the funnel: These searches show in-market consideration intent SEO/SEM Bottom of the funnel: These searches show purchase intent SEM 21 Customer Insights Summit 2018

22 HOW DO BUYERS BEHAVE USING VOICE SEARCH? Roughly 70% of our voice search traffic is categorized as Top or Middle of the funnel intent 22 Customer Insights Summit 2018

23 Google Search Heroes & Halfwits

24 24 Customer Insights Summit 2018 can you get insurance on a house with knob and tube wiring

25 25 Customer Insights Summit 2018 hi id like the phone number for mr electric in red bank please

26 26 Customer Insights Summit 2018 hi id like the phone number for mr electric in red bank please

27 27 Customer Insights Summit 2018 google im looking for a electrician here in harrodsburg kentucky do you have any to recommend that's really good

28 28 Customer Insights Summit 2018 google i needed help at 5 15 for a phone number for an electrician his name was felix of arcade street in whitinsville could you

29 29 Customer Insights Summit 2018 what did the electrician say to his daughter when she came home at 2 00 am

30 Dad - Wire you insulate? Daughter - Watts it to you? Daughter - I m ohm, ain t I? 30 Customer Insights Summit 2018

31 Google Search Heroes & Halfwits

32 Web.com for Enterprise: How We Think About Optimizing for Voice Search

33 WHY VOICE SEARCH MATTERS TO US (AND YOU!) 1. Voice Search has momentum 2. Voice Search for SEM has a higher cost than non-voice search 3. Voice Search doesn t always convert 33 Customer Insights Summit 2018

34 VOICE SEARCH HAS MOMENTUM 1 Within two years, 50% of all searches will be voice searches 34 Customer Insights Summit 2018

35 VOICE SEARCH HAS MOMENTUM 1 Year-to-date, Web.com has seen 21% of 2018 searches register as voice searches* 35 Customer Insights Summit 2018

36 HOW THINGS WERE 2 Voice Search is roughly 13%** higher in cost-per-click 36 Customer Insights Summit 2018

37 HOW THINGS WERE 2 1. Matching with broader keywords 2. More competition 37 Customer Insights Summit 2018

38 OPTIMIZING FOR VOICE SEARCH 3 70% of all voice searches are likely to be informational, nonconversion based searches 38 Customer Insights Summit 2018

39 OPTIMIZING FOR VOICE SEARCH There are more voice searches than there were before! They are pricy! They don t really convert! Cool story, Scott 39 Customer Insights Summit 2018

40 40 Customer Insights Summit 2018

41 GLASS HALF FULL Seeking and Identifying valuable SEM voice searches in client campaigns Adding those conversion intent based searches to our SEM campaigns to lower Cost-Per-Clicks and increase Conversion Rates Adding informational, non-conversion intent based searches as negatives to SEM campaigns 41 Customer Insights Summit 2018

42 BUT WAIT! There s more 42 Customer Insights Summit 2018

43 SEM + SEO Negate nonconversion intent based queries SEM We find and optimize top keywords (the non-converting ones we ve negated from PPC campaigns) SEO We leverage high traffic content to gain page and domain authority 43 Customer Insights Summit 2018

44 MARKING UP MR. ELECTRIC Knob & Tube Wiring As a top funnel search, we may not want to pay for the traffic, but Mr. Electric has an answer to the general question: What is knob and tube wiring? Schema.org Question Answer 44 Customer Insights Summit 2018

45 SO WHAT S THE SECRET SAUCE? SEM SEO Voice Search Optimization 45 Customer Insights Summit 2018

46 OUR COMMITMENT TO CLIENTS As voice search continues to grow & evolve, we will be at the forefront to take advantage on behalf of our clients 46 Customer Insights Summit 2018

47 Customer Insights Summit 2018 One Ocean Resort & Spa Atlantic Beach, Florida Thank You We hope this helps you understand Voice Search here at Web.com for Enterprise a little better! 47 Customer Insights Summit 2018

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