The Voxco System. About Voxco Accessing Voxco Logging into Voxco Using Voxco Taking a Break Between Calls...

Transcription

1 The Voxco System About Voxco... 1 Accessing Voxco... 1 Logging into Voxco... 2 Using Voxco... 4 Taking a Break Between Calls... 4 Coding Responses... 5 Fixing Coding Errors... 5 Signaling a Last Call... 6 Logging off Voxco... 6 FAQs... 7

2 About Voxco Voxco is a computer program the TRC will be using for some projects. Voxco contacts respondents through an automatic dialing system, connects to that contact, and displays the CATI screens used to interview respondents and record responses. Accessing Voxco Step 1: From your desktop, double click on the Internet Explorer icon to open your web browser. Put into the address bar and click the 'Go' arrow to access the Westat Remote Access site. If you have a shortcut, you can use that instead. Step 2: Login to the WRA site using your WINS number and your password. Step 3: Click 'Log In.' 1

3 Step 4: Click on the 'IE Voxco' icon. Logging into Voxco The Voxco interface will open. Step 1: Enter your WINS as the username and 'westat1' as the password. then click 'login.' Step 2: Select the project you want to work, change the group number if needed, then click 'Accept.' 2

4 Step 3: Click confirm, pick up the phone you'll be using to make calls, dial the 888 number. Step 4: When you hear 2 beeps, enter the code. (You have 1 minute to dial the 888 number and enter the code) Do not hang up the phone until you are instructed to do so at the end of your shift. 3

5 Using Voxco NOTE: In a study using predictive dialing you will begin receiving calls immediately, so please have your head set on and be ready to start reading the screens as soon as they appear. You will not hear the phone ring, and may not hear the respondent say hello. Taking a Break Between Calls To pause in between calls, click 'Pause.' To unpause, click 'Ready for call.' 4

6 Coding Responses Code respondent responses by using your mouse to click the circle next to the desired response. To move on to the next question, click the 'Next' button at the bottom of the screen or press the enter key. Fixing Coding Errors On occasion you may make a mistake and select the wrong response, or continue on with the survey only to find that the respondent wants to change his/her response for a previous question. To change coding: Step 1: Press the 'Escape' (Esc) key to unlock the navigate bar. Step 2: Click on the 'Back' button to navigate back to the desired response. Step 3: Press 'Escape' again to relock the navigate bar. 5

7 Step 4: Change the code to the correct response. Step 5: If the change was several screens back, activate the navigate bar again to move forward to the desired question. NOTE: The navigate bar must be relocked before you will be allowed to change the coding. You may also use the drop down menu to select the desired screen. Signaling a Last Call Requesting a last call will end your shift, but only after you have completed speaking with the current respondent. To signal the last call, click the 'Last Call' button when you are connected to a call. A green check mark will appear alerting you that the current call will be your last. At the completion of the call, you may log out of the system and end your shift, or resume calling. Logging off Voxco After you have signaled and finished your last call, or have paused the system, you may log off of Voxco. Click 'Close Session' then hang up your phone. The Internet Explorer page can now be closed, and you may log off of the WRA site by clicking the 'Log Off' button. 6

8 FAQs Why don't I hear the phone ring or hang up when I am interviewing? In predictive dialing the Voxco automatically sends connected calls to you. You may not even hear anyone say hello; just be ready to read the CATI screens as soon as they appear. What do I do if the number had been called before? Should the number have been called previously, the result of that call will be displayed on the screen. Simply put the result of your call into the appropriate field and the screen will then display the most recent call attempt result. 7