INSEAD CONNECT PLATFORM FAQ TABLE OF CONTENTS

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1 INSEAD CONNECT PLATFORM FAQ TABLE OF CONTENTS 1. IMMEDIATE STEPS BROWSER SETTINGS SOFTWARE UPDATES TESTED BROWSER EXTENSIONS FILTERED FOR FORWARD S USEFUL DETAILS TO SEND TO US IF YOUR PROBLEM PERSISTS... 7 INSEAD Alumni Office Boulevard de Constance, Fontainebleau Cedex, France Telephone: +33 (0) Fax: +33 (0)

2 1. IMMEDIATE STEPS This site is best viewed in 1024x768 display resolution When experiencing problems with the INSEAD Connect web site the following steps should be followed: Attempt to refresh the web page you are viewing by pressing F5 key (Firefox and Internet Explorer) Empty your Internet Cache (Tools / Internet Options / ) Close the Current web browser session down completely. Restart your browser and retry logging on to the INSEAD Connect site Attempt to access the INSEAD Connect site from a second PC (e.g. Home, office vice versa or a colleagues desktop or laptop) Use the dedicated site navigation and not the Back and Forward buttons within your browser For Admins, it is strongly recommended to add the to the "trusted sites" (see browser settings below) In the Data download, it is recommended first to SAVE the file downloaded THEN to open it from the local computer

This can be done by following the below steps: In your internet explorer browser click on tools then

3 2. BROWSER SETTINGS For Internet Explorer Users only Add the INSEAD web site to your list of trusted sites within Internet Explorer. This can be done by following the below steps: In your internet explorer browser click on tools then select internet options, as shown below: You will then be presented with a dialogue box, at this point click on the security tab at the top of the screen. Then click on the trusted sites icon:

Please ensure the security level for this zone is set to Medium, this allows the INSEAD Connect site to take advantage of lower security levels but maintains a higher level for other unclassified

4 Please ensure the security level for this zone is set to Medium, this allows the INSEAD Connect site to take advantage of lower security levels but maintains a higher level for other unclassified sites Click on the Sites button Type the INSEAD Connect website address ( into the Add this web site to the zone section Click Add, INSEAD Connect will now be placed in the web sites section below: Click Close Click OK and you will be back to your browser screen Shut down and restart your workstation then retry the INSEAD Connect website.

5 3. SOFTWARE UPDATES Updating your System with the Latest Microsoft Patches To update your Windows operating system and your Internet Explorer browser to include the latest service packs visit the below link and follow the on screen instructions: 4. TESTED BROWSER The following list shows the tested browsers. This does NOT mean that other browsers are not compatible, but some display effects may appear. Internet Explorer 6.0 Internet Explorer 7.0 Mozilla Firefox Safari

6 5. EXTENSIONS FILTERED FOR FORWARD S Please note that in the context of forwarding s services, the following files are scanned for virus:.reg.chm.cnf.hta.ins.jse.lnk.ma.pif.scf.sct.shb.shs.vb.ws.xnk.scr.bat.cmd.cpl.mhtml Possible Windows registry attack Possible compiled Help file based virus Possible SpeedDial attack Possible Microsoft HTML archive attack Possible Microsoft Internet Comm. Settings attack Possible Microsoft JScript attack Possible Eudora.lnk security hole attack Possible Microsoft Access Shortcut attack Possible MS Dos program shortcut attack Possible Windows Explorer Command attack Possible Microsoft Windows Script Component attack Possible document shortcut attack Possible Shell Scrap Object attack Possible Microsoft Visual Basic script attack Possible Microsoft Windows Script Host attack Possible Microsoft Exchange Shortcut attack Possible virus hidden in a screensaver Possible malicious batch file script Possible malicious batch file script Possible malicious control panel item Possible Eudora meta refresh attack Filename trying to hide its real type Filename contains lots of white space Found possible filename hiding

7 6. USEFUL DETAILS TO SEND TO US IF YOUR PROBLEM PERSISTS If you have a problem which none of the above steps have rectified please E mail us (alumni.office@) the following details: Your username Is your problem Intermittent? Have you tested on more than one PC? A screen shot of the problem or error The activities you were performing before the error A screen shot of your internet explorer version, (Menu HELP > About Internet Explorer) A screen shot of your windows version (Menu Start > My Computer > Right Click > Properties)

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