NCR POS Printer Driver Installation Guide

Transcription

1 NCR POS Printer Driver Installation Guide

2 Overview The Windows Printer Driver for Windows 10,7 and XP Pro supports only USB Printer Class interface. USB Printer Class interface is a true USB interface and not a Virtual Serial Port over USB as used with the legacy driver. Some printers support this new interface through USB Type printer configuration option, other printers (Release I Printers) require a new version of firmware to support this USB interface. USB Printer Class interface is chosen by setting the USB Type configuration to PRTR. This document details the four essential phases required to use this driver: Phase 1: Installation Preparation go over prerequisites and install the driver Phase 2: Upgrading Firmware set up the flash utility & flash the firmware to Release I printers Phase 3: Configuring Printer - change the USB Type setting in the printer to PRTR Phase 4: Installing the Hardware connecting the printer and using the driver NOTE: Always check the NCR Web Site for the latest versions of printer drivers, flash utilities, and documentation. For the Release I printers, the latest firmware is included with the NCR POS Printer Driver. For Software: lay For Documentation :

3 Installation Prerequisites For LAN printers, instructions are in Appendix A. HW REQUIREMENTS: -Firmware Upgrade: USB Cable (PIDs below) used for firmware upgrade with Windows 10/7/XP Driver 1432-C : Standard USB Cable, 1M 1432-C : Standard USB Cable, 4M 1432-C : 24V Powered USB Cable, 1M 1432-C : 24V Powered USB Cable, 4M (These are the latest released products; previous NCR cables will also work) -Printer: Release 1, Series II, or Kiosk (check website below to verify which type of printer you are using). Make sure printer is flashed with latest firmware. If not, latest firmware is available in below web link. Open above link and download latest firmware for targeted printer model. Flash tool and printer flash instructions are available in same page where latest firmware is available. SW REQUIREMENTS: -Download NCR POS Printer Driver Version <6.0.x or 6.1.x> onto target system from website below -- Download Version 6.0.x for 32-bit -- Download Version 6.1.x for 64-bit -- The downloads should include an EXE and a MSI, both are needed -Printer Class Firmware gets copied to target system by the driver installer --Default location is C:\Program Files\NCR\NCR POS Printer Driver\Firmware -Install Flash Utility.exe on target system using website below --Use this utility to upgrade the target printer to Printer Class firmware. --See Installation instructions in Phase 2, found later in this document -Install USB Digi I/O Network Drivers on target system using website below. The required software tools/drivers can be found by clicking here Or manually get there following, ->Support ->Drivers and Patches -> Retail Support Files -> NCR RealPOS and SelfServ Peripherals -> Printers -> Windows 10/7/XP Printer Drivers USB (USB Printer Class Only) / LAN

4 Phase 1 Installation Preparation In this phase, you will get the target system ready to be used during the installation. STEP INSTRUCTIONS 1. Before beginning, ensure that you have the required cables and have downloaded all software indicated in the Prerequisites section to your target system. 2. Ensure that you understand the following installation decisions: What type of cable will be used to upgrade the firmware? USB Cable What type cable will be used for runtime with the Windows Printer driver? USB Cable 3. Windows 10/7: On target system, make sure the.exe and.msi are in the same directory and right click the NCR POS Printer Driver (<32 or 64>-bit).exe and choose Run as Administrator. Windows XP: On target system, double-click the NCR POS printer Driver (32bit).msi 4. Follow the standard install prompts by hitting Next button until you have finished and then click Close Note: Drivers for all NCR printers will be installed behind the scenes. With Release 1 and Kiosk printers, move on to the Phase 2. With Series II printers, move to Phase 3.

5 Phase 2 Upgrading Firmware The current Release I printers with standard firmware does not support the USB Printer Class interface. By default, it only supports "ION (Epic)", which requires the Edgeport Virtual Serial driver. Due to lack of available memory, a new version of firmware was created. This new firmware adds the USB Type setting with the following values: - NonION (NHPI) - NonION (PRTR) NOTE: This firmware does not support ION (EPIC); to use this interface the original firmware and a different driver must be used. WARNING: Before flashing a printer, make sure that you have the correct firmware for that printer. Flashing a printer with the wrong firmware will most likely render the printer nonfunctional, and it will have to be replaced. SERIES I FIRMWARE IS NOT COMPATIBLE WITH RELEASE 1 PRINTERS and vice versa! This section contains instructions to upgrade to Printer Class firmware for your printer. Caution: Make sure the printer is connected to the terminal!! For Series II printers or LAN connections SKIP THIS SECTION! STEP INSTRUCTIONS 1. Download latest Flash Utility.exe from the website as described in the prerequisite section Running TSE Flash.exe will open the program Caution: Make sure printer is connected to the terminal!! Print a diagnostic form to reference for the printer s current configuration! (Close printer lid while pressing the feed button) Using the Flash Utility, select the printer you are flashing from the drop down box

6 4. Be sure to click "Select Model".

7 5. Then select the Download Type that you are flashing (Flash Main before IPL if you are doing both). Select the correct Interface type, if printer is in ION (Epic) mode then select COM port which is populated by edge port driver. Flash utility shows populated COM port on right side with green icon or Search for Edgeport Configuration Utility and launch that tool. It lists generated COM port number for printer. If printer is in NHPI mode, then select CPMI as interface type. 6. Now click Browse.

8 7. If you used the default path when installing the Windows Printer Driver (in Phase 1), go to C:\Program Files\NCR\NCR POS Printer Driver\Firmware, if not, go to the path you specified. Go into the folder that matches your printer, click on the file and click Open. Note: For each printer there will be a folder that contains the IPL (initial program load), and MFW (main firmware) for the printer. Example: MainFW_7168 is in directory Click on Flash Device. Do you need to flash multiple FW types (IPL and MAIN for example)? Yes? Then repeat steps 5-8. No? Then move to Phase 3 to configure Printer! This is the End of the Firmware Upgrade!

9 Phase 3 Configuring Printer This section contains instructions to configure your printer for USB Printer Class. STEP INSTRUCTIONS 1. Check the printer s Diagnostic Form (close printer door while holding feed button) for which dip switch to turn ON for Configuration mode. Note: You can skip this step for NRC 7199 Receipt Printer. NCR 7199 Receipt Printer doesn t have dip switch. See NCR 7199 User Guide for configuring printer using feed button. 2. Power cycle the printer while holding the Feed Button. 3. A Diagnostic Form will print out as well as a list for the configuration options. To select an option firmly press the feed button quickly the number of times that is shown, and then add a long 2 sec press of the feed button to continue. 4. Use the feed button to choose "Set Communication Interface" On the diagnostic form that prints out check that "Interface Type" is:"rs232/usb" or "USB" If it s not, Set Interface Type? select Yes using the feed button Now select either RS232/USB or USB Choose No until you get to "Set the USB Interface Type?" Then, select Yes. Select "PRTR". 7. Save new parameters. 8. Select Exit. Make sure the new Diagnostic Form the printer matches the new configurations. Interface Type: RS232/USB OR USB USB Type: PRTR 9. Flip Dip Switches OFF and unplug printer s power cable. Not applicable to NCR 7199 Receipt Printer. Switch to a USB Cable and power the printer! 10. Move on to Phase 4 to check that the printer can work properly with the Windows 10/7/XP Driver. This is the End of the Printer Configuration!

10 Phase 4 Installing the Hardware To check if printer is properly set-up follow the steps below based on your respective OS. Windows 10 STEP INSTRUCTIONS 1. Search Windows for devices, and then click Devices and Printers in the list of results. 2. Is your printer listed? Yes? Step 3 Note: If you have a printer with a slip, it will not show up as a separate icon, right click the printer icon to check that you can select either the Receipt or the Slip. 3. No? Step 4 (or recheck you did the steps properly; this should not be necessary) Right click the printer icon. Click Printer Properties and print a Test Page. You are done! 4. Click on Add a printer button.

11 5. Click The printer I want isn't listed 6. Select Add a local printer or network printer with manual settings, and then click Next. 7. Select Use an existing port, and then click Next. 8. Select NCR Corporation from Manufacture list and Select targeted NCR printer model from Printers list if present, and then click Next. Or Select Have Disk, and point to the C:\Program Files\NCR\NCR POS Printer Directory, assuming you used the default directory. Select the oemprint.inf file and click Open. Choose the printer Model from the list of NCR printers, and then click Next.

12 9. Select Use the driver that is currently installed(recommended), and then click Next. 10. Don t change the Printer name and then click Next. 11. Choose printer sharing option based on the requirement, and then click Next.

13 12. Optionally, you can give a test print using Print a test page button. Optionally, you can set installed printer as default by checking Set as the default printer option. Click Finish button. You may need to repeat steps 4-12 if your printer has both a Receipt and a Slip station. 13. Right click the printer icon Click Printer Properties and print a Test Page. You are done This is the End of Installation!

14 Windows 7 STEP INSTRUCTIONS 1. Start -> Devices and Printers 2. Is your printer listed? Yes? Step 3 Note: If you have a printer with a slip, it will not show up as a separate icon, right click the printer icon to check that you can select either the Receipt or the Slip. 3. No? Step 4 (or recheck you did the steps properly, this should not be necessary) Right click the printer icon. Click Printer Properties and print a Test Page. You are done! 4. Click on ADD PRINTER. 5. Select HAVE DISK, and point to the C:\Program Files\NCR\NCR POS Printer Directory, assuming you used the default directory. 6. Choose the printer Model from the list of NCR printers. You may need to repeat steps 4-6 if your printer has both a Receipt and a Slip station. 7. Right click the printer icon Click Properties and print a Test Page. You are done This is the End of Installation!

15 Windows XP / POS Ready 2009 STEP INSTRUCTIONS When you plug in the printer a New Hardware Wizard will pop up. While the printer should work now, follow these steps if it does not. 1. Select No, not this time and then hit Next. 2. Select Install from list or specific location (Advanced), and then click Next.

16 3. Select Don t search. I will choose the driver to install and then hit Next. 4. Select Printers as the Hardware Type and Click Next. 5. Select NCR Corporation, the respective Printer, and then click Have Disk.

17 6. Click Browse and navigate to the path circled below and click Open. Then click OK. 7. When you get this warning, click Yes to proceed. Note: These drivers are not signed with Windows so this warning always occurs, however, your hardware will in fact install properly. 8. Click Finish! Printer is now ready to use! This is the End of Installation!

18 Appendix A LAN Printer The LAN printer can be set to Get IP Address either Manual (static) or DHCP (dynamic). For Manual, flip both dip switches OFF and power cycle the printer. Appendix B configures the computer for manual IP addresses. For DHCP, flip both dip switches ON and power cycle the printer. Windows 10 STEP INSTRUCTIONS Print the Diagnostic Form (close printer door while pressing the feed button) and check that the Get IP Address setting is correctly set to your preference to either Manual or DHCP 1. Search Windows for devices, and then click Devices and Printers in the list of results. 2. Click on Add a printer button.

19 3. Click The printer I want isn't listed 4. Select Add a printer using a TCP/IP address or host name, and then click Next.

20 5. In Hostname or IP address field, enter printer s IP address (found on diagnostic form). Then click Next. Note: For DHCP IP, address is listed under Allocated Address by DHCP not TCP/IP setting. 6. Leave the defaults for this step, and just click Next.

21 7. Select NCR Corporation from Manufacture list and Select targeted NCR printer model from Printers list, and just click Next Or Select Have Disk, and point to the C:\Program Files\NCR\NCR POS Printer Directory, assuming you used the default directory. Select the oemprint.inf file and click Open. Choose the printer Model from the list of NCR printers, and then click Next. 8. Select Use the driver that is currently installed(recommended), and then click Next. 9. Don t change the Printer name and then click Next.

22 10. Choose printer sharing option based on the requirement, and then click Next. 11. Optionally, you can give a test print using Print a test page button. Optionally, you can set installed printer as default by checking Set as the default printer option. Click Finish button. 12. Right click the printer icon Click Properties and print a Test Page. You are done This is the End of Installation!

23 Windows 7/XP These instructions are for both Windows XP and 7, small variations will occur, where noted. STEP INSTRUCTIONS Print the Diagnostic Form (close printer door while pressing the feed button) and check that the Get IP Address setting is correctly set to your preference to either Manual or DHCP 1. From the Printers and Faxes Window, click Add Printer. 2. The Add Printer Wizard pops up, click Next.

24 3. Choose Local printer attached to this computer Uncheck Automatically detect and install my Plug and Play printer and hit Next 4. Select Create a new port, then select Standard TCP/IP Port from the drop-down menu Then click Next 5. Win XP only: A new window will pop-up to create a TCP/IP Port, click Next.

25 6. Enter printer s IP address (found on diagnostic form). Then click Next. Note: For DHCP IP, address is listed under Allocated Address by DHCP not TCP/IP setting 7. Leave the defaults for this step, and just click Next. 8. Win XP only: Click Finish.

26 9. Select NCR Corporation, the respective Printer, and then click Have Disk. 9. Click Browse and navigate to the path circled below, Select the oemprint.inf file and click Open. Then click OK and then Next. 10. Choose the printer you are installing and click Next.

27 11. Leave the default Keep existing driver selection and hit Next 12. Check that the Printer name is correct for your printer, and decide if you want this printer to be default. Then click Next. 13. Win 7 only: Decide if you want to share printer and hit Next.

28 14. Click Next to attempt to print a test page. 15. Click Finish! Printer is now ready to use! 16. This window will pop-up and a test page should print. Then Click OK. This is the End of Installation!

29 Appendix B Setting Computer to Manual IP STEP INSTRUCTIONS 1. Win XP: Click Start -> Control Panel -> Network and Internet Connections -> Network Connections Win 7: Click Start -> Control Panel -> Network and Internet -> Network and Sharing Center 2. Win10: Search Windows for control, and then click Control Panel in the list of results - >Network and Internet -> Network and Sharing Center Win XP: Right Click on Local Area Connections, and click Properties Win 7/10: Click on Local Area Connection

30 3. Win XP: Select Internet Protocol (IV4 if there is a choice) and click Properties Win 7/10: Click Properties. Then Select Internet Protocol Version 4 and click.

31 4. For Win XP, Win 7 and Win 10: Click Use the following IP Address and enter an address in the same range as the printer s IP address. 5. Click OK, then Close out of all network related windows. You are all set! The computer is now configured with a static IP! Appendix C How to enable printer driver s diagnostic logs. WARNING: Printer Driver logging need to be enabled only when replicating a problem. It should be disabled after taking required logs otherwise it will eventually fill the hard drive, and crash the system. Steps to enable diagnostic logs for version 6.0.3(32bit)/6.1.2(64 bit) and later versions. 1. Open Windows Registry Editor. 2. In Registry editor, Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > NCR > NCR POS Printer Driver

32 3. On right side of window, modify EnableLog registry key value to Create POSPTR.log file in C:\ drive. 5. Try to replicate the problem for one or two times. 6. Take backup of log files present in C:\Program Files\NCR\NCR POS Printer Driver\Logs\ folder and C:\POSPTR.log.

33 7. Send the backed up log files to customer support team. 8. Disable logging by modifying EnableLog registry key value to 0 and delete POSPTR.log file from C:\ drive. WARNING: EnableLog registry key value should be set to 0 and POSPTR.log file should be deleted from C:\ drive once diagnostic logs are taken otherwise it will eventually fill the hard drive, and crash the system. Steps to enable diagnostic logs for version 6.0.2(32bit)/6.1.1(64 bit) and earlier versions. 1. Create POSPTR.log file in C:\ drive. 2. Try to replicate the problem for one or two times. 3. Take a copy POSPTR.log file and send it to the customer support team. 4. Delete POSPTR.log file from C:\ drive once a copy of log file is taken. WARNING: POSPTR.log file should be deleted from C:\ drive once diagnostic logs are taken otherwise it will eventually fill the hard drive, and crash the system.