How to Check Online Game Information Guide

Transcription

1 How to Check Online Game Information Guide 0

2 MENU How to Capture Image of Computer Screen

3 How to Check to Check Online Online Game Information Game Information 1. Kindly provide your IP address for us to learn about the network latency between your computer and the game servers. Visit either or to get the IP address of your computer and mark it down. 2

4 How to Check Online Game Information 2. To successfully obtain accurate information about the game, please make sure that you close all browsers and any programs that may use network resources. Then launch your game and play it in Windowed Mode. Please also check your Windows Taskbar and close all applications not related to the game. 3

5 How to Check Online Game Information 3. Right-click on any blank space on the Windows Taskbar and then left-click on Task Manager. If the taskbar is not visible, pressing the Windows Key on your keyboard should bring it up. 4

6 How to Check to Check Online Game Online Information Game Information 4. In Task Manager, select the Performance tab and then Open Resource Monitor. 5

7 How to Check Online Game Information 5. In Resource Monitor, navigate to the Network tab, then tick your primary game application under Processes with Network Activity. Under TCP Connections, the Remote Address column shows the location(s) of game server(s). Please take a screenshot of the screen and save it as a file on your Desktop. 6

8 How to Check Online Game Information 6. After obtaining the IP address of the game server, launch a Windows search by tapping on the Magnifying Glass icon (next to the Windows icon). Type cmd in the search bar, then right-click on Command Prompt and select Run as administrator. For Windows 7 users, please press the Start Button at the bottom-left corner of your screen and input cmd into the Search programs and files blank. Right-click on cmd and select Run as Administrator. 7

9 How to Check Online Game Information 7. In the Command Prompt, input tracert xx.xx.xx.xx (game server IP address obtained in step 5) and press Enter on your keyboard. Await completion of the route-tracing process, then take a screenshot of the screen and save it as a file on your Desktop. 8

10 How to Check Online Game Information 8. Finally, please send us the information you have just collected to We will call you back on your phone number for follow-up within 2 work days. We kindly ask that you follow the format below for more efficient processing. Title: Online Game Enquiry (HKBN account number) 1) Your HKBN Account Number 2) Contact Person and Contact Phone Number 3) Your IP Address 4) Name of the Online Game and the Server Name (if any) 5) The problem you are experiencing and the Date & Time of Occurrence 6) Screenshots of Resource Monitor and the Tracert Command 9

11 How to Capture Image of Computer Screen 2 How to Capture Image of Computer Screen How to Check Online Game Information 1. Press Print Scr / Print Screen on your keyboard to perform a capture of the screen. 2. Tap the Magnifying Glass icon on the taskbar to perform a Windows search. Type mspaint into the search bar and press Enter on your keyboard to launch Paint. 10

12 How to Capture Image of Computer Screen 2 How to Capture Image of Computer Screen 3. After launching Paint, press the Paste button on the top-left corner. How to Check Online Game Information 4. The screen captured by the Print Scr / Print Screen operation will be displayed. 11

13 How to Capture Image of Computer Screen 2 How to Capture Image of Computer Screen How to Check Online Game Information 5. To save the image as an image file, press File Save as JPEG picture. We recommend saving the file on your Desktop for easy access. Please remember to attach this file in the message you will send to us. 12