This document provides product information for Datacard TruCredential software. Refer to the following documentation to use this product:

Transcription

1 Release Notes Datacard TruCredential Software v7.3 This document provides product information for Datacard TruCredential software. Refer to the following documentation to use this product: TruCredential Installation and Administration Guide, Part No Online Help system, available after you install and sign in to TruCredential software. You can migrate from ID Works or IDCentre 6.5 software to TruCredential software. Refer to the Datacard ID Works /Datacard IDCentre to TruCredential Migration Guide, Part No , which provides complete instructions for migrating to TruCredential software. You can write a custom enrollment application or a custom process to use in a workflow. Refer to the TruCredential Developer s Guide, Part No, , for information about custom integration. You can upgrade TruCredential software. The following upgrade paths are supported: Current Version: Upgrade to Version: 7.0 -> > > 7.2.1, 7.2.3, > 7.2.3, > 7.3 This document includes: Component Version Numbers on page 2 TruCredential Version 7.3 Software on page 2 TruCredential Version Software on page 6 TruCredential Version Software on page 7 TruCredential Version 7.2 Software on page 9 TruCredential Version 7.1 Software on page 11 Known Issues on page 14 Frequently Asked Questions on page 15 Open Source Software on page Entrust Datacard Corporation. All rights reserved , Rev. F

2 Technical Support on page 19 All known issues with a Fix resolution are added to user information and removed from the release notes for the next release of TruCredential software. Component Version Numbers Major components for this release are listed in the following table: Component Version Datacard TruCredential Suite software 7.3 Desktop Printer Interface software (DPI) 1.9 Datacard Adaptive Issuance Chip Interface software 6.4 Datacard Capture Manager software 2.0 Datacard Remote Product Activation Datacard Software Licensing System TruCredential Version 7.3 Software This section contains: Version 7.3 New Features Version 7.3 Resolved Issues Version 7.3 New Features Support for connecting to a DB2 database using a URL connection type or a Properties connection type. Reading enrollment data from and writing data to the database are supported. (8901) TruCredential software supports registering up to 100 printers, sending print jobs to them, and reporting the status of the printers. (8888) TruCredential software now includes the Customization Toolkit option. A custom process includes actions that are outside of TruCredential software, but that are triggered by an occurrence within TruCredential software. A custom process uses a custom JavaScript file to perform an action as part of a workflow. (8880, 8979, 6269) Advanced searches can be created using SQL-like operators and functions. Advanced searches can be saved, and can be run after saving. (7724) 2 Component Version Numbers: Version 7.3 New Features

3 API enhancements: Samples for single-card personalization and batch-card personalization are available, a.net example is available, and the information about them has been enhanced. (9300) TruCredential software now includes true-type fonts (TTF) in the Credential Designer and the Workflow Designer. The TTF fonts are additions to the Font family list, which also includes Windows fonts. (10191) Training Tips in the Credential Designer provide guidance on the process designers use to create a card design. (9745) File Import tools to import applicant data are all in the Settings > Tools > Import and Export page. Details about each import configuration and the Import actions taken using the configuration are in one place. (5617) Printer Registration now supports card printers with multiple print resolution selections. After selecting Test Configuration, the available resolutions are displayed, and can be selected and saved. (9099) A single workflow can be used for single card production and batch card production. The workflow Personalize and External DB Operation steps include the Mode selection, which includes the new default, Both, to select single-card and batch processing. (9433) The Workflow Designer properties are now available in a page with several tabs. (9355) The TruCredential Settings > Settings > Languages page provides an export capability to export all of the text strings in the user interface. The exported strings can be translated and then imported to create a new locale file. (8815) The POSTNET bar code format is now supported. (651, 8919) The Interleaved 2 of 5 bar code format is now supported. (8919) The Quick Start credential designer process now includes: A basic process for setting up a simple card design, and automatically creating a workflow, search capability, and field connections. An advanced process for more complex card designs, such as those with magnetic stripe or smart card encoding. The advanced process can be saved and resumed, and also creates a workflow, search capability, and field connections. (9399, 9440) Security Updates: The Session Time-Out can be set, or it can be disabled with a value of 0 (zero) minutes. (10854) Registering a USB-connected printer has been streamlined, with fewer selections to make. (9604) The TruCredential administrator can grant permission to users to click the Personalize button more than once during enrollment. (9404) Version 7.3 Resolved Issues Multiple issues reading HID Prox cards through a client-connected USB printer are resolved. (11004) TruCredential Version 7.3 Software: Version 7.3 Resolved Issues 3

4 The enrollment page is locked while card is personalizing when the workflow includes chip encoding is resolved. (11001) A customer workflow generates Request header too large when a photograph is configured for search and there is no primary key is resolved. (10961) Setting an extremely long session timeout causes sessions to timeout immediately is resolved. (10718) Slow upgrade from version to 7.2.3, or an upgrade that did not complete is resolved. (10715) If TruCredential software was improperly shutdown after first service start, users were unable to access the software is resolved. (10634) The topcoat was not applied if the layer did not have any fields on it is resolved. (10624) Password requirements reverted to high security after restart, and users were forced to change the password. (10564) When upgrading from TruCredential version to 7.2.3, the backup of folders was not successful. (10446) Print count value issues are resolved. (10246) An orientation issue when using custom credential dimensions is resolved. (10022) The small preview displayed when using custom credential dimensions is resolved. (10019) On Enrollment, the Loading box was not removed when a list element with a data-driven design was used. (10011) The Enrollment does not exist message was displayed after the card was printed, and the operator attempted to print or save 2 minutes after the first print. (10010) The signature file was compressed (horizontally) when a signature file in wmf format is loaded and converted to svg format. (10007) Slashes were removed from file path data during the import of CSV data. (10001) The message Do you want to save changes to the enrollment? was displayed every time after printing a card or saving an enrollment. (9958) A print job with the sent to printer status, that did not print, blocked all the other jobs in the printer queue. (9949) After selecting New Enrollment, the signature captured for the previous job was and not cleared from the enrollment page. (9946) During Enrollment, after capturing a photograph and signature to be saved to a file path, the save was not completed because the software attempted to save the photograph and signature files to the database. (9941) 4 TruCredential Version 7.3 Software: Version 7.3 Resolved Issues

5 For signature files in WMF format imported from ID Works software, the signatures displayed after TruCredential software was upgrade from version 7.2 to 7.2.3, but did not print. (9884) Cropping features for captured images were not delivering the expected result. (9842) Spaces used to pad data to a fixed length were removed from encoded magstripe data. (9801) A Mifare DESfire card (Clipper card) issued an unexpected exception when reading data from the card during personalization. (9546) When using an external LDAP server for user authentication, the cn attribute that worked in TruCredential version 7.1 were not working in version 7.2. The attribute now works. (9530) A Static Graphic element in Credential Designer only accepted 24-bit bitmap (BMP) images. Other color depths are now supported, similar to static graphics in Workflow Designer. (9429) Batch printing from TruCredential software to a CD800 printer was much slower than printing from ID Works software to a CP80 printer. (9326) In a credential design, a field name with a period (.) character in the middle of the field name caused a graphic artifact to display in the design area. When the same credential design is linked to a workflow, selecting the linked workflow in Enrollment did not display the enrollment and caused messages to display in the browser. (9324) Literals in text masks were not printed. For example, a mask to print a phone number as (555) displayed as expected in the preview, but printed as (9323) If personalizing multiple sectors of a Mifare Classic smart card causes errors, the timeout values can be changed to allow the time needed. Refer to the Manage Your Settings: Chip Profiles Help topic for more information. (8940) The desktop shortcut and Start menu links used localhost. The server name entered during client software installation is now used. (8925) For customers who use the InPhoto ID application with a TWAIN interface, Capture Manager was closing suddenly. (8924) The credential preview did not display the enrollment that was searched for and selected, when using a workflow with a data-driven list field. (8891) When you search for and find an enrollment with a blank value for a data-driven list field, the enrollment did not display. (8890) When you search for and find an enrollment with a data-driven list field that is not connected to a database table, the enrollment did not display. (8889) A message was displayed when importing a combined workflow and credential design file, if Import Templates was selected, but the file did not include templates when exported. (8887) TruCredential Version 7.3 Software: Version 7.3 Resolved Issues 5

6 Manual activation of the TruCredential license key did not complete. The Product key has not been activated check box is added to the Settings > Settings > License page to address manual activation. (8876) Migrating an ID Works project to TruCredential software did not complete when using some languages. Migrations now complete. (8806) TruCredential Version Software This section contains: Version New Features Version Resolved Issues Version New Features Security for authentication is enhanced to provide greater control over customer password security requirements. In the Settings > Application Settings > Authentication page, when Application authentication is selected and the admin user is signed in, additional password security selections, including password strength, password requirements, password expiration period, and lockout settings, are available. (9740) The User menu includes a Change Password selection so users can change their password while they are signed in to TruCredential software. When the user enters a new password, it is rated to verify that it complies with password strength requirements. If authentication is delegated to an external source, such as an Active Directory server, this selection is not available. (9740) The card can be rotated by 180 degrees when printed. (9891) The message displayed when a user attempts to print a credential but no printers are registered has changed to: At least one printer needs to be registered to begin printing. New printers can be added in Settings. (9742) Version Resolved Issues Printing or saving a credential halted if the SQL Server database did not have a primary key defined or if values exist for the data item. (8894, 10110, 10115) Existing images in WMF format maintain the original aspect ratio when migrating from ID Works or ID Centre software to TruCredential software. (10007) When using a data-driven workflow, an enrollment with an existing data record now loads. (10002) The prompt, Do you want to save changes to the enrollment? was displayed after saving the enrollment or printing the credential. The prompt is no longer displayed. (9958) 6 TruCredential Version Software: Version New Features

7 Print jobs with SentToPrinter status that did not change can now be deleted and do not block other print jobs from processing. (9949) After processing a credential that includes a signature, clicking New Enrollment now clears the signature area. (8081) Saving a new data record, with both a photograph and signature saved to the file system, is now fully functional. (9941) Signatures in WMF format imported from ID Works or ID Centre software can now be printed. They were preventing a credential from arriving at the print queue. (9884) Photographs can be captured with or without cropping from any supported device. In TruCredential software, Version 7.2.1, photographs from a TWAIN device always displayed a crop box, or the crop box size was different than specified. (9842) Magnetic stripe data with spaces to create a fixed-length string can be encoded on a SP+ or CP+ printer. (9801) Credential designs with a data-driven list can now load when the data-driven list is not connected to a data source. (8889) The Enrollment window clears all data, including the signature, when you click New Enrollment. (9946) An administrator can go to a user s page (click Settings > Users and Groups > Edit User) to update information without changing the user s existing password, which displays as ******. TruCredential Version Software This section contains: Version New Features on page 7 Version Resolved Issues on page 8 Version New Features Advanced support for retransfer (over-the-edge) design and printing. (8922) Support for reading thumbnail images from the active directory application linked for enrollment. Support for image formats with alternative file extensions. (9045) Enhanced registration of USB-connected printers: users can now select from connected printers instead of having to manually enter a device name. (9604, 9402) If a printer is off line when the Print button is pressed to print a card, a user with the correct permissions has the ability to fix the problems and then press Print again to get a completed card. (9404) TruCredential Version Software: Version New Features 7

8 Enhancements to the Quick Start wizard allow you to print a basic card with ease and less set-up. (9399) Installation improvements. (9312) Support upgrading from 7.2 to (9134) Added the ability for the user to return to the search results directly after printing a card. (8994) Added an option to use a time stamp as part of a print job name. The time stamp identifies the time the Personalize button is selected, and is displayed in the TruCredential Printer Queue Status dialog box. (9436) Fully updated documentation. (9126) Version Resolved Issues There was an error when generating a PDF file with more than 462 records. (8683) When searching for a large number of records, the message No buffer space was available; the maximum number of connections was reached. is displayed.(8691) The computer ran out of memory when generating a report PDF file with images. (8696) Unable to read high-density bar codes. (8767) Unable to license TruCredential software using manual license activation. (8876) Enrollment does not occur when a data-driven list box is not connected to a database. (8889) Enrollment does not occur when a record is loaded with an empty value for a data-driven list box. (8890) The card preview did not display correctly using data-driven list boxes when the card was loaded. (8891) Client-installed desktop and start menu shortcuts all pointed to localhost, even if a server address or host name was given during the client installation. (8925) Slow workflow loading times occurred when loading in Internet Explorer. (8927) Errors occurred when printing to all three sectors of a MIFARE Classic smart card. (8940) Literals in text masks were not being printed on the cards. (9323) The getprinterqueue() web service was returning very large responses for the web service. (9362) The Background color was not being printed. (9366) The Code 39 and Code 39 extended bar code formats might not be readable after printing at high density. Work with the printer K Power setting to make bar codes readable or use a different bar code format. For designs upgraded from earlier versions of TruCredential software, print sample cards, evaluate the bar codes, and make changes if necessary to make them readable. (5874, 8767) 8 TruCredential Version Software: Version Resolved Issues

9 TruCredential Version 7.2 Software This section contains: Version 7.2 New Features Version 7.2 Resolved Issues Version 7.2 New Features A new EZ-ID edition of TruCredential software is available for customers who need to get up-to-speed quickly with straightforward and streamlined hardware and software installations. If you purchase the EZ-ID edition of TruCredential software, refer to the installation document that came with your products to license the software, and to design and print credentials. (7566) Database views and synonyms: For the Microsoft SQL Server, and Oracle2 the databases, views, synonyms, and columns from all external tables in the primary database display on the data connection page. For H2 databases, the views and columns from all external tables in the primary database display on the data connection page. (7641; 7765) Improved printer queue interface for easier printer queue management and monitoring. (6226, 6231) A new setting automatically deletes completed print jobs from the print queue after completion; the most recently completed print job is still displayed. (6311) The Directory Service (LDAP) configuration allows signing in as a user outside the search base. When configuring a Directory Service interface, user configuration is now independent from the search base. Previously the user had to be in the root of the search base. Note that the user account must now be specified as a fully qualified domain name. Refer to the specifications chapter in the TruCredential Installation and Administration Guide, Part No , for details. (7639) The workflow Search step was removed. Any projects migrated from ID Works software or TruCredential Version 7.1 software to TruCredential Version 7.2 software will no longer have the Search step. Configured search fields are displayed in the search capability. (6112) The batch workflow type was removed, and card designs are no longer linked to either single or batch workflow types. Instead, card designs can be set to function as either or both types in TruCredential Version 7.2. If you upgrade from an earlier version of TruCredential software, you cannot see your old batch workflow. You must either modify your batch workflows to single workflows before upgrading to Version 7.2 software and then set them to be produced in batch or create a similar batch workflow in Version 7.2 software that meets your needs. (6112) Licensing is streamlined. There is no longer a need to activate your TruCredential license. In the simplified process, enter the license provided with your purchase documentation and the software completes the licensing process. (6887) Support for rewritable card stock. (5277) TruCredential Version 7.2 Software: Version 7.2 New Features 9

10 Several files and the database schema are updated to accommodate the additional functionality in version 7.2, however no existing data is altered during the process of upgrading from an older version of TruCredential software. When upgrading from version 7.1 to 7.2, workflows containing the Photograph field or the Document Scan field are upgraded by being given default properties to accommodate new functionality. Version 7.2 Resolved Issues Improved image dithering results in improved print quality. The following applies when migrating projects from ID Works or IDCentre to TruCredential software where the path set in ID Works or IDCentre software is not present and the programs are installed on different computers. If the photograph and signature field properties in ID Works or IDCentre software have the Storage option on the Storage tab set as File select path, then you must manually copy the photograph and signature images to the TruCredential software computer. The following applies when migrating projects from ID Works or IDCentre to TruCredential software where the path set in ID Works or IDCentre software is not present and the programs are installed on different computers. If the photograph and signature field properties in ID Works or IDCentre software have the Storage option on the Storage tab set as File select path, then you must manually copy the photograph and signature images to the TruCredential software computer. In the credential designer, the Signature field is now supported on the Ultraviolet layer. (5969) Writing to block 3 of any Mifare Classic smart card is now supported. (4064) For printer names, these characters are now allowed / \? ; (5842) Magnetic stripe encoding on the front side of a card is now supported. (3272) When you import a batch workflow to a TruCredential instance, and you provide the same workflow name in the Import pane, one workflow containing all the steps of the single and the batch workflows is imported. Provide a different name to import two separate workflows, one batch and one single. (5253) WMF-formatted signatures do not display in report queries until they have been displayed in a workflow (where they are converted to SVG). They do not display in PDF reports. (5098) You can print a black-on-black bar code that cannot be photocopied for security purposes. Create the bar code on the Black layer in the credential designer and then, on the Color layer, create a black box behind the bar code. (5514) In the credential designer, the Advanced Properties of Graphics fields for opacity/percent opaque controls (both the slider bar and box) now make the image less transparent when you select a higher opacity or Percent opaque. (8362) The All Tables option under Settings > Settings > Import and Export does not show connections between table columns and fields to be imported. 10 TruCredential Version 7.2 Software: Version 7.2 Resolved Issues

11 A signature in WMF format might overlap other fields in the workflow designer unless you adjust its location in the designer. (4944) After a software upgrade, spaces in composite field names are replaced with underscores. (4873) Writing to block 3 of any Mifare Classic smart card is not supported. (4064) When creating a batch workflow, clicking the Add button causes a Save alert to display. (5270) Magnetic stripe encoding on the front side of a card is not supported. (3272) Upon installing TruCredential version 7.1 software, under rare installation configurations, a fully qualified path displays on the screen in Step 13. Ignore this path. (5202) In the credential designer, when you work with the Emboss or indent layer, the green design guidance box might expand and the color palette is not displayed. If this happens, select the Emboss or indent layer in the Layers panel to make the layer display correctly. (5685, 5953) In the credential designer, the Properties panel is not available if you clear multi-selected fields. Laminate twice is not supported, though it appears in the user interface under Layer Properties for the Lamination layer. (588, 3718) In the credential designer, the Signature field is not supported on the Ultraviolet layer. (5969) When you import a batch workflow to a TruCredential instance, and you provide the same workflow name in the Import pane, one workflow containing all the steps of the single and the batch workflows is imported. Provide a different name to import two separate workflows, one batch and one single. (5253) Any projects migrated from ID Works software or TruCredential Version 7.1 software to TruCredential Version 7.2 software do not have the Search step. Configured search fields are displayed in the search capability. The following applies after upgrading from version 7.0 to version 7.1 of the software: When you upgrade a project from TruCredential version 7.0 to version 7.1 software, click the Table button for additional details about specific projects and whether additional action is necessary on your part to complete the upgrade. A black-on-black bar code prevents photocopying, for security purposes. Create the bar code on the Black layer in the credential designer and then, on the Color layer, create a black box behind the bar code. (5514) TruCredential Version 7.1 Software This section contains: Version 7.1 Compatibility and Prerequisites TruCredential Version 7.1 New Features TruCredential Version 7.1 Software: Version 7.2 Resolved Issues 11

12 TruCredential Version 7.1 Resolved Issues Version 7.1 Compatibility and Prerequisites Supported Browsers The Google Chrome browser, versions through are supported; TruCredential 7.1 software is not compatible with Chrome or later. The Internet Explorer browser, version 11, is supported. TruCredential Version 7.1 New Features Batch workflows. A non-printable area credential design layer. A Quick Start wizard helps users through the process of creating a credential. It also dynamically creates data capture workflows and field connections from a credential design. The Co-branding feature requires a special arrangement and agreement with Entrust Datacard. If you are interested in co-branding the TruCredential application, please contact your sales person for more information. A blank step is included in the selection of workflow steps. Expanded, context-sensitive online Help. Support for configuring the application to run in HTTPS (secured communication over SSL/TLS). Refer to the current TruCredential Installation and Administration Guide (or the release notes for TruCredential version 7.1 software) for the steps to set up the HTTPS protocol. New webcam support: Logitech C920 webcam and DirectShow-compliant webcams. Reporting: Design reports with custom layouts, headers, footers, and data fields. Create and run reports. Export reports in PDF format for printing or saving. Batch printing: Send multiple records to the queue for printing. External database read and write: A workflow step supports external database read and write operations for Microsoft Access, Microsoft SQL Server, and Oracle databases. Embedded H2 database included. Additional smart card support for HID iclass and HID Prox cards. Quickly configure, encode, and personalize Mifare smart cards. 12 TruCredential Version 7.1 Software

13 ID Works version 6.5 and IDCentre version 6.5 migration: migrate your legacy card design, production form, and field connections to TruCredential software version 7.1. A web-based user interface. All functionality is included within the application: a credential designer, enrollment, workflows, and reports. Drag-and-drop workflows: Pre-built workflow steps for commonly used functionality in ID programs. Drag-and-drop user interface configuration. Integration with physical access control and human resources systems. Convenient soft licensing key (no USB device is necessary for licensing). QR code support. Numerous additional enhancements: Usability improvement. Performance enhancement. Support for a photograph field captured in color to be printed in gray scale on the color layer. Paper badge support. Print a sample card during the card design process. Support for NTT/JIS magnetic stripe encoding. Additional Capture a Photograph property settings: auto-capture, auto-next, and camera rotation. The following changes occur after upgrading from version 7.1 to version 7.2 of the software(6893): The trucredential.properties file contains additional properties. No existing properties change. The database schema is updated. No existing data changes. The enrollment LDAP server is updated with new entries required by TruCredential software. No existing entries change. Workflows that contain the Photograph or Document scan fields are updated with new properties, which are populated with default values. By default, print jobs are deleted after they are completed. Edit the Settings> Application Settings page to change the default. If you entered a constant value containing the space character in the Composite field in version 7.1, the space is replaced by an underscore in version 7.2. Verify all instances of the composite field after the upgrade to make sure that the constant values are correct. 13 TruCredential Version 7.1 Software

14 TruCredential Version 7.1 Resolved Issues Chip profile configuration is now supported. Sorting in the Users and Groups table. (3184) Stopped or Failed print jobs can now be deleted. ( ) AES keys are not supported for the DESfire EV1 smart card chips. (5694) Known Issues This section describes known issues and the releases affected. All known issues with a Fix resolution are added to user information and removed from the release notes for the next release of TruCredential software. Signatures saved in WMF format do not display in report queries until they have been displayed in a workflow (where they are converted to SVG). They do not display in PDF reports. (5098) Affected versions 7.2.3, 7.2.1, 7.2, 7.1 Fix: None If you use a comma, space, or other special character in the Field Name, upon import or export, the contents of the Properties panel disappear and the boundary style changes. (5115, 3570) Affected versions 7.1 Fix: Version 7.2. If you use a comma, space, or other special character in a Field Name and connect the field, the field name is not reflected accurately. (5678) Affected versions 7.2.3, 7.2.1, 7.2, 7.1 Fix: None. The Undo and Redo buttons in the credential designer do not affect changes to properties. (4120, 4561) Affected versions 7.2.3, 7.2.1, 7.2, 7.1 Fix: As designed. For the Microsoft Access database, column names with spaces in them are not valid. (5651) Affected versions 7.2.3, 7.2.1, 7.2, 7.1 Fix: None. The following applies when migrating projects from ID Works or IDCentre to TruCredential software where the path set in ID Works or IDCentre software is not present and the programs are installed on different computers. If the photograph and signature field properties in ID Works or IDCentre 14 Known Issues

15 software have the Storage option on the Storage tab set as File select path, then you must manually copy the photograph and signature images to the TruCredential software computer. Affected versions 7.1 Fix: As designed. In Internet Explorer browser versions prior to , on 32-bit operating systems only, the Zoom menu in the TruCredential credential designer does not function properly. The Zoom menu works properly in Internet Explorer browser versions and higher.(4909) Affected versions , 7.2.1, 7.2 None The Windows 10 operating system is not supported for version 7.1. ( ) Affected versions 7.1 Fix: Only applies to Version 7.1. TruCredential v7.0 credentials, workflows, and other files cannot be imported into TruCredential v7.1. (5236) Affected versions 7.2.3, 7.2.1, 7.2, 7.1 Fix: None. Use the following steps to use version 7.1 files with TruCredential version 7.2 software (or later): first import the files into TruCredential version 7.1 software and then upgrade that software installation to version 7.2. The version 7.1 files are upgraded to 7.2 during this process. The upgraded files can be imported into other version 7.2 installations. (8113) Frequently Asked Questions What is Supported? Does TruCredential software Version 7.3 support databases hosted in cloud storage? ( ) No, this has not been tested by Entrust Datacard. Can multiple printers be connected to one computer using a USB cable? ( ) No. TruCredential software Version 7.3 supports only one USB-connected printer per computer at this time. Does TruCredential software Version 7.3 support manual duplex printing, in which cards are flipped over by hand? ( ) This is a feature of some printers. If a particular printer supports manual duplex printing, then Datacard TruCredential Software v7.3 supports it. Does TruCredential software Version 7.3 support deleting an existing database record? ( ) No, this is not supported at this time. You must modify the database directly. 15 Frequently Asked Questions

16 Smart Card-Related Questions Messages Why, when registering a Datacard SD 360 card printer, are no readers found by TruCredential software when I click Test Connection? The key reader that I want to use is listed in the Windows Control Panel Devices and Printers list. ( ) Make sure the TruCredential software service signs in using the default Local System account setting, not as an Administrator or member of the Administrators group. If you change the sign-in, restart the TruCredential software service and you can see the key readers. How do I configure a multiple workstation environment in which one client computer has a USBconnected printer? Make sure that the printer driver for the printer is installed on the client computer and that the log in account is left at the default Local System. Configure the Windows firewall on the client computer to allow inbound traffic on whatever port you used for the Domain profile, assuming both computers were authenticated to the corporate network. It might also be necessary to restart the Datacard TruCredential Service if you change the paper size. How can I recover from, Initialize Error: The specified network password is not correct.? ( ) Restart the Datacard Capture Manager service. Click on your system tray and show hidden icons (at the bottom right of your Windows screen) and verify that the Datacard Capture Manager service is displayed. (1) Click the Datacard Capture Manager service icon to display the status dialog box. If a message is displayed in this dialog box, record it in case you need to contact Support. (2) Click the Close button to stop the service. (3) Click Start > Datacard > Capture Manager > CaptureManager and then right-click Service and select Run as administrator. (4) Repeat steps (1) and (2) to make sure that the Datacard Capture Manager service is now running properly. I got the message, The capture device configured is not available. when trying to take a photograph. What can be the cause of this? ( ) Make sure that your camera is turned on and plugged in to your computer. If you still get this message, click on your system tray and show hidden icons (at the bottom right of your Windows screen) and verify that the Datacard Capture Manager service is displayed. If not, contact your TruCredential administrator for assistance. 16 Frequently Asked Questions

17 During an external database write operation, I got the following message: The system did not complete the task due to an unexpected error. Contact your TruCredential software administrator for assistance. What can be the cause? ( ) Check the logs under C:\Installation Path\Datacard\TruCredential\logs. Often this is a database error caused by a not null column that was not updated by the system during an insert. Note that the external database Write operation determines whether to insert or update the database. So, this may work on database inserts but not on updates. When clicking on field connections, what can cause the error, The system did not complete the task due to an unexpected error. Contact your TruCredential administrator for assistance.? ( ) The following can cause this error: If your primary data source is a Microsoft Access database, there might be a space in the Identity Column name that is your primary key column. Spaces are not supported; delete the space to clear the error. If the workflow is set to Use primary data source but none of the Data Source Configuration values are set to Primary, you get this error. To clear the error, use the Settings > Settings > Data Sources page to set the Data Source Configuration to Primary. If this was after a migration from ID Works or IDCentre software, make sure that you have copied the database, images, and signatures over to the new TruCredential software location. Printing-Related Questions Why is the print count that displays in the workflow different from that shown in the preview? The two print count values are different until you click Personalize. The current print count that shows in the workflow is what the database print count value is equal to at the current time. It is updated to the number shown in the preview after you click Personalize. I registered an SP or CP printer and printed a credential to it, but the Print Job status displays Waiting indefinitely. How can I print this credential? ( ) Select the Windows Start > Devices and Printers selection. Right-click the printer icon for your printer and select Printer properties. Click Print Test Page, and then click OK. Close the Devices and Printers page. A test page and your card now print, and so do any future cards that you send to the printer without waiting. Why does my SR300 printer, connected using a USB cable, eject two cards instead of printing on the back side of the first card? ( ) The SR300 prints single-sided by default. To print on both sides of the same card, on your computer select the Windows Start > Devices and Printers selection. Right-click the SR300 printer and select Printer Preferences. On the Print tab, select Print on both sides and save the setting. Frequently Asked Questions: Printing-Related Questions 17

18 I was not able to print to both sides of the credential: the front design printed on one card and the back on a second card. What can cause this? This can happen if the Windows TruCredential Service is configured as a member of the local Administrators group.configure the not the Local System account. It can also happen if certain printers are connected by USB cable rather than by a network connection. It can also happen if Windows printing preferences are not set for your card. To correctly set the printer preferences: a. Click Start > Devices and Printers to open the Windows Devices and Printers window. b. Right-click the printer name and select Printing preferences. c. On the Layout or Finishing tab, make sure that Print on Both Sides is enabled. d. Click the Advanced button and set the options Apply the Laminator material 1 and Apply the Laminator material 2 to Do not apply. e. Apply the changes. General Questions I have made field connections in the Import File Configuration field connector. Why is the Save button not available? To save field connections, connect all of the table column primary keys. How does the Check Box field threshold work? ( ) The Check Box field can be connected to the following database column types: BIGINT, BIT, BOOLEAN, CHAR, INTEGER, NUMERIC, SMALLINT, TINYINT. If the Check Box field is connected to a numeric data type column (BIGINT, INTEGER, NUMERIC, SMALLINT, TINYINT) and not to a read-only field, then the system saves the value according to the threshold value manipulation based on whether the Check Box field is selected or cleared. If the Check Box field is read-only, then TruCredential software does not send any data for that column. If the database also provides no data, there is a null value in the database for that column. While loading enrollment records, the Check Box field behaves as follows: If the connected database column has a null value, then the Check Box field state is set according to the field s property The display state for NULL values. If the connected database column has a numeric value (provided by the database), and if it is greater than the threshold value, then the Check Box state is selected. If it is less than the threshold value, the Check Box is cleared. How do I connect to an external LDAP for authentication?( ) There are two ways to connect to an external LDAP server to authenticate users in TruCredential software. Both ways involve editing the External LDAP configuration section of the file using information about your external LDAP server: C:\Installation path\datacard\trucredential\properties\trucredential.properties. 18 Frequently Asked Questions: General Questions

19 If you want to sign in using a common name or display name, such as FirstName LastName, edit the following lines as shown: external.ldap.base.provider.url=ldap://ip address:port number external.ldap.base.dn=distinguished name external.ldap.user.dn=organizational unit external.ldap.user.dn.login.attr=cn Open Source Software Open source software that is included with or is part of this software product is listed in Open_Source_Software_Information.htm Technical Support For technical inquiries, please include your product model and serial number in your , or have this information available when calling. Americas Europe, Middle East, and Africa Asia Pacific north.america.cust.serv@entrustdatacard.com Phone: or emea.customer.service@entrustdatacard.com Phone: dcap.admin@entrustdatacard.com Phone: Go to entrustdatacard.com/support for information about getting support in your region of the world. Open Source Software: General Questions 19