Parent Assistant FAQs

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Claud Gregory
5 years ago
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1 Parent Assistant FAQs Page 1 f 14

2 1- System Requirements: First time user has t: - Set the brwser language setting t English (Canada) and Arabic (UAE) - Use Internet Explrer 9 (IE9) r Internet Explrer 8 (IE8) r Firefx (3.6) t access parent assistant. Currently the abve brwsers are the nly nes supprted by the Parent Assistant Applicatin. 2- What is esis JX? esis JX is the student infrmatin slutin with prven perfrmance scalability fr all schls in Abu Dhabi in a single database. esis JX is reliable flexible, sciable, sustainable and interperable. The extensive multi-lingual capabilities f esis JX allws fr the custmizatin f mst linguistic and cultural requirements t meet the diverse needs f ur glbal clientele. esis JX is available in any language, granting users access t the rbust features f the student infrmatin system (esis JX ) in the language(s) f their chice. esis JX Includes: Curriculum Management Parent Assistant Teacher Prtal Wireless Prtal Health and Medical Infrmatin Management Schl Management Student Recrds Standardized Testing Management Student Fee Management Student Assessments and Frecasting 3- Wh perates esis JX? ADEC takes a hlistic and lng-term apprach t supprting and develping educatin and is wrking clsely t develp IT slutins that will increase access t quality educatin and imprve learning utcmes. This eths is highlighted thrugh the varius prgrams and initiatives that the cuncil runs t supprt educatin including the esis JX partnership with Pearsn. Page 2 f 14

3 4- What is the Parent Assistant? Parent Assistant ffers parents the ability t view student infrmatin frm anywhere in which they have access t the internet. This pen, yet secure, distributin f infrmatin serves t imprve the effectiveness f parental invlvement in student educatin. Thrugh Parent Assistant, parents and/r guardians are granted access t view student demgraphic infrmatin, medical infrmatin, citizenship details, parent/emergency cntact/sibling details, as well attendance, schl hlidays, and academic infrmatin. A messaging feature als allws users t cntact the student's teacher r ther available staff users. The benefits frm using Parent Assistant are: Increased hme-schl cmmunicatin Real-time student prgress reprting (seven days a week, 24 hurs a day) Increased parent invlvement Universal and secure data access Parent access t up-t-date student infrmatin withut high administrative verhead Page 3 f 14

5- Registering using the Emirates ID / Sign in / Exit 5.1 Registering using the Emirates ID - Click n the Parent Assistant link n ADEC website: www.adec.

4 5- Registering using the Emirates ID / Sign in / Exit 5.1 Registering using the Emirates ID - Click n the Parent Assistant link n ADEC website: The link pens the fllwing screen: Nte: If yu dn t have a username and passwrd, please click n the Registratin with Emirates ID Card, ptin. Page 4 f 14

5 Steps fr registratin: 1- Registering: Click register Click register with Emirates ID Card Nte: If yu knw yur Emirates ID Pin number, yu can register by clicking n Registratin with Emirates ID card and PIN ptin. Page 5 f 14

Card Reader The card infrmatin appears n the screen

6 2- Persnal Infrmatin: Plug in the Smart Card Reader in the Cmputer/Laptp Insert ID card in the smart Card Reader The card infrmatin appears n the screen The system cnfirms the validity f the ID card Page 6 f 14

3- Accunt Infrmatin: The parent enters their cntact details such as mbile number, email address and security questin (these infrmatin help parents t retrieve their passwrd if frgtten) The parent with

7 3- Accunt Infrmatin: The parent enters their cntact details such as mbile number, address and security questin (these infrmatin help parents t retrieve their passwrd if frgtten) The parent with the help f an administratin persn chses a username and passwrd Click n Cnfirm Nte: Yur username can cntain: Letters (a-z). Numbers (1-9). Underscres that are nt the first character f the username (_). It may NOT cntain the fllwing &,, (,), <, r > Spaces r tabs. Elements that imply an r web address (fr example, xyz.cm), including but nt limited t.cm,.net,.rg,.edu, r any variatin f such (fr example, _cm r - cm). Yur passwrd must have: A string f characters f any alphanumeric cmbinatin. At least eight characters lng. At least ne special character and ne number. Page 7 f 14

8 4- Cntact Infrmatin: Enter the yur Cntact Infrmatin Chse yur preferable type f cntact Click n I acknwledge and agree t the Terms and Cnditins after yu read it Nte: All fields with the fllwing sign * are mandatry fields Page 8 f 14

9 5- Cnfirmatin: Click n Cnfirm after finishing reading the infrmatin Nte: Please click LOG OUT when the registratin is cmpleted and LOG IN again using the Username and Passwrd Page 9 f 14

10 5.2 Sign in - T sign in, yu can use ne f tw ways 1- Enter username and passwrd and click sign in Page 10 f 14

11 2- Click n Emirates ID Card Sign In, Plug in the Card Reader in the Cmputer/Laptp Insert ID in the smart card reader. Enter yur ID PIN number Click n Cnfirm Page 11 f 14

12 - The fllwing Security Cnfirmatin screen (see nte belw) appears: Please enter the child/children pupil number ID then please press Submit. Ntes: In case f frgetting r lsing the pupil number, please cntact the schl administratin. The prcess f entering the pupil number in the Security Cnfirmatin screen happens nce when accessing the prtal fr the first time. 5.3 Exit T exit the Security Cnfirmatin screen, click n the EXIT buttn. Ntes : T Change the language, click n the language buttn in the right crner n the screen. Page 12 f 14

13 6- Where can I get an Emirates ID Card? The Emirates Identity Authrity f the UAE prvides ID cards fr UAE natinals, UAE residents and GCC natinals. Fr further infrmatin, please visit the verview page f the Emirates Identity Authrity. 7- Where can I get the pupil number frm? The pupil number can be btained frm the schl administratin 8- Why is the Security cnfirmatin number nt accepted? The Security cnfirmatin n. is nt accepted because the pupil number entered is incrrect. Re-enter the crrect number r cntact the schl administratin fr it. 9- What d parents d if ne r mre infrmatin n the Parent Assistant s screens are missing/wrng? Please cntact the schl administratr. 10- What happens with my prfile infrmatin? Please see ADSIC Privacy Statement. Page 13 f 14

Actin: User enters a pupil number that is nt assciated t the user and clicks the Submit buttn 3- Message Duplicate pupil numbers have been entered.

14 Errr messages/actins: (appear smetimes when lgging in) 1- Message Please enter a pupil number t prceed. Actin: User des nt enter any pupil number and then clicks the Submit buttn 2- Message Yu d nt have access t the pupil number entered. Please verify and re-enter the pupil number. Actin: User enters a pupil number that is nt assciated t the user and clicks the Submit buttn 3- Message Duplicate pupil numbers have been entered. Please verify and reenter a valid pupil number r remve the duplicate entry. Actin: User enters duplicate pupil numbers and clicks the Submit buttn 4- Message Incrrect value entered. Please enter a valid pupil number. Actin: User des nt enter crrect infrmatin. 5- Message - The Emirate ID was nt entered / defined in the Applicatin. Please, cntact the schl. (Errr 10) Actin: Please cntact the schl administratr. 6- Message - Oracle Unexpected Errr. Please cntact the schl administratr. (Errr 11) Actin: Please cntact the schl administratr. 7- Message - There was an unexpected errr in the lgin prcess. Please, cntact the schl administratr. (Errr 12) Actin: Please cntact the schl administratr. 8- Message - The access has been denied. Please, cntact the schl administratin. (Errr 13) Actin: Please cntact the schl administratr Page 14 f 14

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