Brother e-portal. Reference Guide

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Cordelia Sims
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1 Brother e-portal Reference Guide 1

2 Contents page 3 page 4 page 4 page 5 page 6 page 7 page 9 page 12 Log in page Forgotten your password Enquiries Inside the e-portal Machines Calls Supply orders Help and support 2

3 Log in page Introduction This guide describes how to use the Brother Printer Portal once you have logged in. You will receive a welcome letter with your unique Username and Password to access this portal. login page Please: 1. Enter your user name and password, 2. Click log-in to access the portal 3

4 Forgotten your password If you have forgotten your password please click the Lost your password link, and the following screen will appear: Enter your user name then press the Send Password button. Your new password will be sent to your registered address. Enquiries If you have any technical problems or queries whilst using the Portal, please contact us via the address below: the Brother Managed Print Portal v2.3 4

5 Inside the e-portal This portal can be used to request supplies for your printer and also book service calls. On the Vertical menu on the left hand side of your screen the dashboard has the following options Machines: Calls: Gives an overview of your printers Used for registering a service call Supply Orders: Used to request supplies orders Meter reads: Details printer usage 5

Machines This section contains information about the printers installed within your site. For each device you can enter the following: service requests, order supplies and view meter reads.

6 Machines This section contains information about the printers installed within your site. For each device you can enter the following: service requests, order supplies and view meter reads. The screenshot below shows printers within your site. To select your product, click on the serial number in the machine overview. Headings for calls, supply orders and meter reads are detailed. The action icons Add and Show within each section can be used. See example illustration below. 6

7 Calls The Calls menu is used to make service request. Add call. 1. Select this icon to make a new service request. 2. Select the printer you would like to request a service call for 3. After selecting the printer, a service request form can be filled out. Please note some information is mandatory. 1. Please select a symptom from the pull down menu 1. Select a symptom from the pull-down menu. 2. Add in additional notes in the problem description box. 7

8 1. Select a symptom from the pull-down menu. 2. Add in additional notes in the problem description box. 3. Click save. Please see below for a more detailed explanation of each section: Customer Reference Symptom Your own reference if applicable Drop down menu with a number of standard symptoms to choose from. Problem description You are asked to give a short description of the problem, to enable the helpdesk to assist in a resolution as quickly as possible. Caller, Customer, phone number, address and Cc Default information is displayed however you can overwrite this if needed. Alternate name, address, location, postal code, city, country. Default settings will be used however you can overwrite this if needed and select permanent change if needed. Permanent change This sets amended information as a default for further requests. Excludes Caller, Customer, phone number & address which must be changed under My Account. Admittance hours remarks The admittance hour information is set as a default. After pressing the save button, the information is stored and a unique service number is displayed. You will receive a notification by . Use this unique service number for further correspondence. All service requests can be found using the list function. Note: If a service request on a device is still open it is not possible to register a second one. 8

Supply orders In this area you can view all supply orders or request additional supplies. List This list contains all the registered supplies you have ordered.

9 Supply orders In this area you can view all supply orders or request additional supplies. List This list contains all the registered supplies you have ordered. Once you have selected your printer you are able to use the following functions Show information about the supply order. Add If selecting the Add function, you will be asked to select the printer you would like to register the supply order for. 9

10 After selecting the relevant printer, a supply order can then be filled out. 1. Enter the quantity of each supply required 1. Enter the quantity of each supply required 2. Click save. Please see below for a more detailed explanation of each section: Purchase order number Your own reference if applicable Contact person and phone number Default information is displayed however you can overwrite this if needed. Cc You can send the notification to a cc address. Deviated address Use this field only if your address differs from the ship to address displayed in the upper right corner. 10

11 Permanent Change If you have added ship to information or changed the predefined information and want your changes to be permanent, you can check the box. This does not apply to Contact Person and phone number, this must be changed in My Account. Ship To Address This address will be used to ship the supplies to. Bill To Address This address will be used to send an invoice to (if applicable). Quantity Enter the required quantity. Note: there will be a limit on quantity per printer. After pressing the save button, the information is stored and a unique supplies order number is displayed. You will receive a notification by . Use this unique supply order number for all further correspondence. All supply orders can be found using the list function. 11

12 Help and support 1. For portal issues please contact the e-portal Helpdesk 2. For service related matters please use the e-portal within the contact us section 3. For product related enquiries please contact us using the following address 12

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